Senior Executive - Customer Service

About SKF

SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

To know more, please visit : www.skf.com /in

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

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Job Responsibilities

Partnering with SKF Customers throughout their O2C journey with us, championing the responsibility for their best experience throughout this journey such that they become active promoters of SKF at least in part if not wholly because of their CS Experience.

Ensure efficient and accurate handling of customer quotations / orders / schedules / queries etc.

Monitor the progress and ensure complete execution of the order till delivery to Customer & GRN.

Coordinate with FVC Team i.e. Sales, Controlling, Supply Chain planner (domestic & overseas), Project Management, Factory, Warehouse, Logistics (EXIM & Transporters) etc. as and when required for timely delivery of material and to ensure no line stoppage at customer end.

Support CS Team Leader/Manager, Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.

Create and update Customer & Product master in the system (MDG,SAP)

Proactively engage Customers with the purpose of building and nurturing excellent relationships and enhancing their Experience with SKF through regular calls, customer visits etc.

To handle Customer complaints and acknowledge the same through corrective and preventive actions.

Hands-on to use multiple platforms for efficiency.

Identify and implement process improvements.

Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time

Skill Set

Empathy, communication skills, interpersonal and negotiation skills.

Initiative and solution mindset oriented problem-solving skills.

Open to learning and eager in identifying and capitalizing on improvement opportunities across the scope of work.

Accountability for own set of customers, as well as responsibility for the Customer Experience for all SKF Customers.

Knowledge of commercial terms, taxes, contracts, orders and sales transactions, material management forecasting, scheduling, planning and execution.

Problem Solving

KPIs

TAT - Customer Response Time

Order Processing Time

Order Management – OTIF

Complaint Management (SER & DER

Education & Experience

Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain

Candidates must have a bachelor’s degree. Post-graduation in Management will be an added advantage

Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders .

Interested candidates can share their resume to

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.