Senior Account Manager

Who are we?

Are you ready to embark on an exciting journey in the world of beauty and e-commerce?

Namshi, the #1 online fashion and beauty destination in the Middle East, is looking for talented individuals like you to join our dynamic team. We are a community built around young people who are making waves in the region. They’re changing the future, and we’re right next to them every step of the way. If you're passionate, innovative, and eager to be a part of a company whose mission is to be the region’s favorite closet, then Namshi is the place for you. Discover your potential with us and help us redefine the way people shop online and ignite a new generation of personal expression through style. Let's move together!

What is the role?

We are looking for a strategic and results-oriented Senior Account Manager to join our Fashion Marketplace team. In this pivotal role, you will lead the growth and performance of a portfolio of high-impact marketplace brands and distributors, contributing to the overall success of Namshi’s business.

As a Senior Account Manager, you will serve as a trusted advisor to key partners, driving growth through strategic planning, data-led decision-making, and cross-functional collaboration. You’ll play a central role in shaping our commercial strategy, leading joint business plans, and mentoring junior team members.

This role is ideal for someone with strong commercial acumen, proven experience in managing complex accounts, and a passion for fashion and e-commerce.

Key Responsibilities:

• Strategic Account Ownership: Take full ownership of a portfolio of high-value brands and partners, leading strategic planning, performance tracking, and commercial negotiations to deliver strong monthly and annual growth.
• Joint Business Planning:Drive structured business plans with top accounts, including goal setting, investment alignment, marketing collaborations, and performance reviews.
• Category Growth & Assortment Expansion: Develop and execute category expansion strategies by identifying assortment gaps, benchmarking competition, and ensuring a compelling, relevant product mix on the platform.
• Partner Development & Onboarding: Identify new brand opportunities, lead high-impact negotiations, and onboard strategic partners that strengthen Namshi’s fashion and lifestyle offering.
• Customer Experience Optimization: Work closely with merchandising, operations, and content teams to ensure best-in-class PDPs, high-quality imagery, optimal pricing, and stock availability for a seamless customer journey.
• Revenue Monetization: Unlock new revenue streams through co-branded marketing initiatives, onsite brand visibility, media collaborations, and performance-based campaigns.
• Mentorship & Collaboration: Support junior team members through guidance and knowledge sharing. Collaborate cross-functionally with marketing, supply chain, finance, and product teams to align on business priorities and drive execution.

Qualifications:

• Experience: 5+ years in e-commerce, retail, consulting, or strategic account management with a proven track record of owning and scaling key accounts. Marketplace or fashion industry experience is a strong advantage.
• Commercial Acumen: Demonstrated ability to negotiate complex commercial deals and manage profitability across a diverse portfolio.
• Stakeholder Management: Ability to build strong relationships and influence internal and external stakeholders at all levels, including senior leadership.
• Analytical Mindset: Strong analytical and problem-solving skills, with experience using data and KPIs to inform decision-making. Experience with Excel/Google Sheets; SQL knowledge is a plus.
• Communication Skills: Excellent verbal and written communication, presentation, and negotiation skills.
• Education: Bachelor's degree required; MBA or equivalent preferred.
• Agility: Thrives in a dynamic, fast-paced environment, with the ability to juggle multiple priorities and projects effectively.

Who will excel?

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-pressure environment with a strong passion for delivering results. A candidate who has a successful history of working in teams solving challenging topics and is willing to roll up their sleeves to get the job done. At Namshi/noon, we have the courage to pursue what seems impossible. We work hard to get things done. We go to great lengths to ensure that the experience is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!