Senior Account Manager

Senior Account Manager(Adaptation/ Localisation)

Responsibilities:

• Act as first point of contact for the client / local Agencies (i.e. media team) in the local time for MEAPAC for Production in the region
• Manage the overall client relationship along in accordance with the strategy and goals of the company
• Work closely with the client and production teams globally to define briefs and keep track of and deliver all projects according to an agreed timeline
• Help the client navigate production requirements, costs and timely delivery in accordance with resources and the agreed rate card
• Oversee localisation and adaptation for seamless regional execution
• E-2-E project communication with the client
• Ongoing support to the client in understanding
• Demand planning review with the client
• Manage external project communication, financials, reporting and clients’ expectations​ (Leading kick of calls and ongoing project communication with the client)
• Close collaboration with Production Delivery Hub team at different locations as needed through project lifecycle – plan, execute and monitor the project
• Distribution of necessary materials received from local clients / agencies across Production Delivery Hub & Global Production teams
• Draft quotations and cost estimates following the company’s and client’s finance process
• Has knowledge of Project Management systems (Asana), DAM
• Upload assets onto client’s Digital Assets Management system (if needed)
• Anticipate and propose solutions to problems and knows when to escalate issues upwards
• Provide necessary reporting information to the client and internally

Qualifications:

• Minimum 5 years project management experience in an agency environment
• Fluent business English - both written and spoken is a must
• Able to multi-task under tight deadlines
• Knowledge and experience with relevant video, digital and print production processes and techniques.
• Knowledge of web and/or content publishing processes is a plus.
• Strong self-starter and independent thinker, but adept at working within a team structure.
• Excellent communication skills – both written and verbal.
• Ability to adapt works style to needs of various clients and internal/ external agency teams.
• Ability to navigate organizations and proactively chase down answers.
• Ability to analyze organizational and process challenges, and to recommend improvements.