About SwiftSku SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions. About The Role We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts Location: On-site | Ahmedabad, Gujarat Key Responsibilities/Requirements Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients. Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges. Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships. Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members. Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed. Relevant Experience: Prior experience in software support or IT help desk roles is preferred. Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field. Show more Show less

About SwiftSku SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data m anagement and integrated payment solutions About The Role We are looking for an enthusiastic sales representative to contribute in generating sales for our company. You will close sales deals by maintaining good customer relationships and networking with potential customers. Location: On-site | Ahmedabad, Gujarat Key Responsibilities Engage in sales activities targeting convenience store owners located throughout the USA Collaborate and brainstorm with the sales team to reach out to independent convenience store owners in the United States. Inquire about customer needs and finalize sales. Take and process sales orders. Go the "extra mile" to meet sales quota and facilitate future sales. Keep records of calls and sales and note useful information. Must be proficient in making high volume of cold calls (200 plus per day) Build a pipeline and maintain long-term relationships with prospects and existing clients. Majority of the C store owners are native Gujarati so it's important for you to communicate in Gujarati, Hindi and English. At leas t 3+ years of sales experience and 1+ years of sales experience in the US market (lead generation, cold calling, networking) Must be fluent in Gujarati, Hindi & English. A track record of being a top performer in meeting sales quotas. Proficient in maintaining excellent CRM hygiene Lucrative incentive plan on meeting targets You will be a part of an amazing team. An opportunity to travel to the USA to represent SwiftSku at trade shows Show more Show less