Sales Team Lead

Job Title: Sales Team Lead – Ultra Luxury Jewellery
Location: Jubilee Hills, Hyderabad
Compensation Range: ₹10.8 LPA to ₹13.2 LPA + Performance-Based Incentives

About the Role

We are seeking a dynamic and experienced Sales Team Lead to head the luxury jewellery sales team at our Jubilee Hills showroom. The ideal candidate will have a strong background in ultra-luxury jewellery sales and proven leadership experience, with the ability to drive performance, mentor a high-performing team, and deliver an exceptional customer experience to high-net-worth individuals (HNIs) and distinguished clientele.

Key Responsibilities

1. Sales Leadership

• Lead by example by consistently delivering high-value sales and superior client engagement.
• Motivate and guide the sales team to meet and exceed individual and team sales targets.
• Conduct daily and weekly sales briefings, monitor performance metrics, and drive improvement initiatives.
• Implement sales strategies that align with brand values and business goals.

2. Customer Relationship Management

• Build and maintain direct relationships with premium clients, including UHNI and celebrity clientele.
• Guide and support team members in managing client relationships, upselling, and providing after-sales service.
• Handle escalated or complex client concerns with discretion and professionalism.
• Develop strategies to enhance customer loyalty, retention, and repeat business.

3. Team Development & Training

• Mentor and coach sales staff, providing regular feedback and individual development plans.
• Identify skill gaps and coordinate internal or external training programs.
• Foster a performance-driven, collaborative, and luxury-aligned team culture.
• Promote a spirit of learning, knowledge-sharing, and continuous improvement within the team.

4. Store Operations & Standards

• Oversee daily store operations, ensuring a well-maintained, elegant, and premium showroom environment.
• Supervise accurate billing, stock management, display standards, and replenishment schedules.
• Ensure the team adheres to grooming standards, operational SOPs, and company policies.
• Conduct regular audits to maintain operational and visual merchandising excellence.

5. Product & Market Expertise

• Stay informed about global jewellery trends, material innovations, and customer preferences.
• Deliver ongoing product training to the team covering gemstones, metals, craftsmanship, and value communication.
• Monitor competitor offerings and share insights to maintain the brand’s market-leading edge.

6. Promotions & Marketing

• Collaborate with the marketing team to plan and execute elite client events, store activations, and outreach programs.
• Support high-profile exhibitions, trunk shows, and customer engagement campaigns.
• Analyze customer feedback and suggest improvements in merchandising, service offerings, and marketing strategies.

Key Skills & Qualifications

• Education: Minimum High School Diploma (Graduation preferred)
• Experience: Minimum 10 years in luxury jewellery retail, with at least 5 years in a leadership role
• Leadership: Strong team management, coaching, and performance monitoring capabilities
• Sales Acumen: Proven success in high-value sales and driving team-based revenue goals
• Customer Service: Deep commitment to luxury service standards, with a client-first mindset
• Presentation: Well-groomed, confident, and professional in demeanour
• Communication: Excellent verbal and interpersonal skills in English and local/regional languages
• Product Knowledge: Expertise in diamonds, gemstones, precious metals, certifications, and design

Working Hours

• 10 hours per day (as per the store’s operational schedule)

Employee Benefits

• Provident Fund (PF)
• Paid Leave
• Daily Snacks
• Annual Bonus
• Health Insurance
• Career Advancement Opportunities
• Positive and Supportive Work Culture

Job Types: Full-time, Permanent

Pay: From ₹90,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Experience:

• Luxury Jewellery Sales: 10 years (Required)
• Team Lead: 5 years (Required)

Location:

• Jubilee Hills, Hyderabad, Telangana (Required)

Work Location: In person