We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Title:
Global Cloud Business Area Operations Partner Expert
Role Overview
The
Global Cloud Business Area Operations Partner Expert
is a critical enabler for the global sales business area, acting as the primary operations partner in a matrixed environment. This role ensures that operational excellence, data-driven insights, and standardized processes support the execution of business priorities, revenue growth, and strategic decision-making. Reporting in a dotted-line capacity to the global business area lead, the Operations Partner Expert collaborates with regional and functional leaders, cross-functional teams, and shared services to drive efficiency, effectiveness, and alignment across the cloud customer value journey.
Key Responsibilities
Key Responsibilities
- Strategic & Operational Alignment
- Support annual and quarterly business planning to align sales targets with corporate objectives.
- Refine and monitor sales models, strategies, and initiatives to drive performance across regions and segments.
- Insights & Performance Management
- Deliver actionable insights through KPI tracking, performance analysis, and trend identification.
- Support forecasting, pipeline, and deal execution processes to improve visibility and decision-making.
- Maintain dashboards, reports, and materials for leadership reviews and board updates.
- Market, Coverage & Enablement
- Assess route-to-market effectiveness and identify new market penetration opportunities.
- Partner with Sales and Marketing to optimize channels, coverage, and best-practice scaling.
- Translate metrics into clear narratives highlighting growth opportunities.
- Programs & Process Excellence
- Lead strategic initiatives, programs, and projects from planning to execution, ensuring global alignment.
- Standardize, simplify, and automate operational processes for scalability.
- Embed best practices for demand management, revenue programs, and sales coverage.
- Stakeholder & Change Leadership
- Serve as a trusted advisor to sales and functional leaders.
- Drive adoption of new tools, processes, and methodologies through effective change management.
Outcomes
This role ensures strategic alignment, actionable performance insights, operational excellence, and strong stakeholder partnerships — enabling the Global Cloud Sales organization to operate with agility, clarity, and sustainable impact.
Skills & Experience Required
- Bachelor’s or Master’s degree in Business, Finance, Operations, or related field.
- 12+ years in sales operations, revenue operations, or business transformation within a global software or cloud environment.
- Strong analytical skills, including proficiency in data visualization, reporting tools, and performance metrics.
- Experience in strategic planning, process optimization, and leading operational initiatives.
- Excellent communication and stakeholder management skills, with demonstrated ability to influence senior leadership.
- Experience with CRM systems, sales automation tools, and ERP platforms.
- Ability to operate in a fast-paced, matrixed global organization with a balance of strategic thinking and hands-on execution.
- Familiarity with sales methodologies, forecasting, and revenue optimization strategies.
Success Metrics
- Improved business area sales outcomes and operational efficiency.
- Increased accuracy of sales forecasting and performance tracking.
- Adoption and consistent execution of standardized processes and tools.
- Enhanced cross-functional collaboration between sales, finance, and operations teams.
- Effective execution of strategic initiatives contributing to revenue growth and customer value.
Impact
This role ensures that global sales operations function as a strategic enabler of business growth. By combining analytical rigor, process excellence, and stakeholder collaboration, the
Global Cloud Business Area Operations Partner Expert
drives measurable impact, operational alignment, and sustainable growth across the organization.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 433581 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
