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Job Title: Global Cloud Business Area Operations Partner Expert
Role Overview:
The Global Cloud Business Area Operations Partner Expert is a critical enabler for the global sales business area, acting as the primary operations partner in a matrixed environment. This role ensures that operational excellence, data-driven insights, and standardized processes support the execution of business priorities, revenue growth, and strategic decision-making. Reporting in a dotted-line capacity to the global business area lead, the Operations Partner Expert collaborates with regional and functional leaders, cross-functional teams, and shared services to drive efficiency, effectiveness, and alignment across the cloud customer value journey.
Key Responsibilities:
1. Strategic Planning & Execution:
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Support annual and quarterly business planning and sales target alignment with corporate objectives.
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Partner with Sales Leadership to define, monitor, and refine strategies, sales models, and operational initiatives that drive efficiency and performance.
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Lead and manage operational initiatives that enable business growth and enhance sales effectiveness across regions and segments.
2. Insights, Performance & Coverage:
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Provide actionable insights through analysis of business area performance, identifying trends, anomalies, and best practices.
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Develop and maintain dashboards, reports, and KPIs to enable fact-based decision-making.
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Support forecasting, pipeline management, and deal execution processes to improve visibility into key sales metrics.
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Enable rhythm-of-business cadences, including board and management reviews, ensuring timely and accurate data delivery.
3. Reviews, Narratives & Stakeholder Enablement:
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Partner with business area leads to prepare executive reviews, board presentations, and regional updates.
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Support the creation of narratives that contextualize performance metrics and highlight opportunities for growth.
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Facilitate engagement and enablement through sharing best practices, tools, and lessons learned across global and regional teams.
4. Taxonomy, Route-to-Market & Benchmarking:
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Collaborate with Corporate Business Shared Services to provide inputs to business steering taxonomies and standard frameworks.
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Evaluate sub-segment performance and route-to-market effectiveness, leveraging analytics to identify market penetration opportunities and competitive differentiation.
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Partner with marketing and sales teams to optimize channel strategies, improve coverage, and scale programs efficiently.
5. Programs, Projects & Initiatives Management:
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Plan, oversee, and execute strategic projects, programs, and initiatives across the business area, ensuring alignment with global objectives.
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Coordinate vendor tasks and deliverables when applicable, ensuring quality, timelines, and value creation.
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Drive adoption of initiatives and ensure alignment across cross-functional and regional teams.
6. Process Excellence & Operational Standardization:
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Conceptualize and implement operational processes, ensuring feasibility and scalability across the global cloud business area.
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Drive process simplification, automation, and adoption of standardized tools to enhance productivity, compliance, and real-time insights.
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Establish best practices for demand management, revenue programs, and sales coverage.
7. Stakeholder & Change Management:
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Act as a trusted advisor to global sales and functional leaders, enabling them to leverage operational insights for strategic decisions.
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Serve as the liaison between sales teams and operational functions, ensuring alignment across regions and business units.
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Support change management initiatives by driving adoption of new tools, processes, and methodologies.
Skills & Experience Required:
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Bachelor’s or Master’s degree in Business, Finance, Operations, or related field.
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12+ years in sales operations, revenue operations, or business transformation within a global software or cloud environment.
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Strong analytical skills, including proficiency in data visualization, reporting tools, and performance metrics.
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Experience in strategic planning, process optimization, and leading operational initiatives.
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Excellent communication and stakeholder management skills, with demonstrated ability to influence senior leadership.
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Experience with CRM systems, sales automation tools, and ERP platforms.
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Ability to operate in a fast-paced, matrixed global organization with a balance of strategic thinking and hands-on execution.
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Familiarity with sales methodologies, forecasting, and revenue optimization strategies.
Success Metrics:
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Improved business area sales outcomes and operational efficiency.
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Increased accuracy of sales forecasting and performance tracking.
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Adoption and consistent execution of standardized processes and tools.
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Enhanced cross-functional collaboration between sales, finance, and operations teams.
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Effective execution of strategic initiatives contributing to revenue growth and customer value.
Impact:
This role ensures that global sales operations function as a strategic enabler of business growth. By combining analytical rigor, process excellence, and stakeholder collaboration, the Global Cloud Business Area Operations Partner Expert drives measurable impact, operational alignment, and sustainable growth across the organization.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433581 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
