Sales Operations / Sales Enablement Manager

About GreySpace

GreySpace is a brand-first creative agency that partners with ambitious brands to shape identities, design packaging, build digital-first experiences, and drive full-funnel growth through marketing. We work with clients across FMCG, F&B, hospitality, real estate, and emerging start-ups, delivering strategy, creativity, and measurable results.

Sales Operations / Enablement Manager

Role Overview

bridge between strategy and execution

This is a role for someone who thrives on systems, loves turning data into strategy, and can help transform a growing agency into a high-performing, revenue-driven team.

Key Responsibilities

• CRM Management (Freshsales)

• Own Freshsales CRM: data hygiene, pipeline structuring, automation, and reporting.
• Implement lead scoring, segmentation, and workflow automations.
• Ensure sales team adoption of CRM best practices.

• Sales Analytics & Reporting

• Build and maintain dashboards that track pipeline health, deal velocity, win/loss rates, and campaign ROI.
• Deliver weekly/monthly sales performance reports with actionable insights.
• Forecast revenue and track against agency goals.

• Sales Enablement

• Develop playbooks, templates, and collateral for outreach, proposals, and client presentations.
• Train SDRs and AEs on using CRM, sales tools, and structured workflows.
• Support onboarding of new sales hires with process documentation and training.

• Campaign Coordination

• Partner with marketing to run aligned outbound campaigns (email, social, events).
• Track campaign performance and integrate results into CRM.
• Ensure a seamless flow of leads from marketing to sales with proper qualification.

What Success Looks Like

• CRM adoption across the team is high, with accurate, real-time data.
• Sales reporting is proactive, highlighting risks and opportunities.
• Campaigns deliver measurable lead flow and conversions.

Ideal Candidate

• 3–5 years experience in Sales Operations, Revenue Operations, or Sales Enablement.
• Some agency/consulting exposure is a plus.
• Proficiency in Freshsales (or similar CRMs like HubSpot, Salesforce).
• Strong analytical mindset; comfortable with Excel/Google Sheets, dashboards, and data visualisation tools.
• Able to set up dashboards, automations, and reporting frameworks.
• Familiarity with B2B sales cycles (creative/marketing/tech services is an advantage).
• Excellent communication and training skills you can translate data into actions.
• Process-driven, detail-oriented, and excited about building systems that scale.

Why Join GreySpace?

• Be part of a fast-growing agency shaping brands across industries.
• Work directly with leadership to define and scale the sales engine.
• A culture that values creativity, ownership, and growth.
• Pathway to a senior leadership role as the agency scales its sales function.