79 Freshsales Jobs

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimised for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD): Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration: Demonstrates strong ownership, collaborates effectively. Qualifications Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Roles and responsibilities: 1. Cold Calling & Lead Conversion Personally make 75–100 calls/day to cold/warm leads. Qualify and convert B2B and B2C customers over the phone. Explain services like bulk diesel delivery, ATD Blue, emergency fuel, and memberships. 2. CRM & Calling Data Management Maintain lead pipeline in a CRM (Zoho, HubSpot, LeadSquared, etc.). Track daily call status, follow-ups, and outcomes. Use auto-dialer, call logging tools, and WhatsApp Business for outreach. 3. Multi-Channel Sales Communication Send emails, WhatsApp messages, SMS follow-ups. Use templates to automate communication at scale. Create lead nurturing sequences and follow-up schedules. 4. Training & Team Implementation Train new telesales executives (scripts, objection handling, CRM usage). Design onboarding plans and sales SOPs. Monitor team calls and provide feedback. 5. Sales Reporting & Process Optimization Track KPIs like call-to-conversion rate, lead aging, and daily productivity. Suggest improvements in pitch, follow-up timing, or CRM flows. Ideal Candidate Profile Experience: 4–6 years in inside sales/telesales, preferably in logistics, SaaS, fintech, or D2C. Personality: Aggressive caller, structured communicator, results-oriented. Skills: CRM: Zoho, HubSpot, or Freshsales Dialers: Exotel, Ozonetel, MyOperator Communication: Email, WhatsApp Business, SMS tools Tools: Google Sheets, basic Excel, Trello/ClickUp (optional for managing team tasks)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Maintain contracts in contracts repository: updated with parent -child linkage, meta data, validate executed contracts. Identify and tracks issues, coordinate and track remediation action with global SS team, vendor, risk teams and business stake holders till closure. Support and execute efficient processes: I. To support locating and understanding how to upload manage and retrieve documentation across internal tools. II. Support ad-hoc projects on contract management and administration – transition to new tool etc. III. Exposure to ERP tools, preferably Coupa: including all modules of procure to pay cycle from vendor set-up to payment process. IV. Exposure to procure to pay cycle, purchase order/contract processing, data analysis and reporting catalogue management and vendor management. V. Deep understanding of contract review process, contract templates and contract clauses especially master agreement, NDA’s, amendments etc. Review basic contractual documents (PO, work orders, service orders) from a contractual and commercial perceptive to ensure compliance with company policies and practices. Experience working with globally distributed internal and external teams. Collaborates XFN teams to meet the objective, business controls and compliance requirements. Review of contracts from a commercial perspective, to ensure value for money and reduced risk for the organisation. Negotiate cost structure across multiple spend categories to drive savings and avoidance for the organisation. Contributing to the creation and maintenance of spend category strategies. Manage and support the vendor relationship, contract and high-level sourcing of top spend categories where the products, services or vendors are used across multiple sites or business units. Be process driven and project focused with ability to prioritise and get projects completed in set timeframe. Prioritize workload under direction of your line manager to meet the changing demands of the business and the market Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 170+ employees & more than hundreds of customers across 25+ countries . We are funded by top investment partners & have raised 11.5M USD . The Role Consultant helping customers with compliance pain points, transforming challenges into actionable insights for successful renewals/expansions. Spearheaded sales calls, product demos, and negotiate contracts. Collaborate with CSM team for seamless transitions, maintain CRM hygiene, become a platform expert, strategise with CSMs for large accounts, and manage customer expectations through cross-functional engagements. Ensure deliverables' completion. Responsibilities Become a consultant to customers converting their compliance pain points to actionable insights, leading to a successful renewal / expansion Run sales calls with short deck presentations and detailed product demonstrations Execute multi-stakeholder renewal and expansion conversations Execute contract and commercial negotiations with customers and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage deal pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the CSMs to efficiently handle large accounts and engage with marketing teams to improve revenue retention and expansion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 2+ years of Sales or Account Management experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to balance customer experience and revenue maximisation tactfully Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device Education Reimbursement Policy Sales_POD Show more Show less

Minimum Required Experience : 1 year Full Time Skills communication skills Description Inside Sales team Position Details Role: Inside Sales – Pre-Sales Executive / Manager Location: Hyderabad (Work from Office) Working Hours: 09:00 AM to 06:00 PM Working Days: Monday to Saturday (6 days/week) Vacancies: 10 (females preferred) Salary Range: ₹20,000 – ₹30,000/month (Based on skills & experience) KRAs: Engage with potential B2B school clients over phone/email, generated through digital campaigns and online research. Qualify leads by understanding customer needs, budget, and decision-making timelines. Conduct web-based research to generate new leads and build a prospect pipeline. Maintain accurate and detailed records of conversations in CRM. Coordinate with the support team to schedule product demos. Work closely with the field sales team to ensure timely follow-ups and closures. Share relevant product and curriculum solution information with school stakeholders. KPIs: Minimum 80–100 tele-calls per day 25–30 qualified leads generated per week 20% conversion rate of qualified leads to demos scheduled Daily CRM data accuracy and update compliance Lead response time within 2 working hours Candidate Eligibility Requirements: Experience: Minimum 1 year in B2B EdTech sales (mandatory) Education: Any graduate (MBA preferred) Skills: Excellent communication in English (both spoken and written) Telecalling experience in a target-driven environment Proficiency in basic web research and use of CRM tools (like Freshsales, Salesforce, Zoho, etc) Social media marketing knowledge (preferred) Strong interpersonal and convincing skills

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview - We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore. Responsibilities (What you'll be expected to do) - Generate qualified opportunities for the company by rigorously prospecting andresearching in the assigned region/market. Do rigorous research on assigned accounts, and build an effective sales pipeline. Strike and initiate conversations with high-profile personas of companies you are prospecting. Be the face of Freshworks and pitch the company and our products to the prospects. Come up with creative emails and campaigns to draw the attention of prospects. Qualifications Requirements (What we look for in candidates): Must-haves - 4+ years of work experience in any customer-facing sales/BD role Willingness to work in-office for 5 days a week Clear, concise, and effective written and oral communication skills. Empathy towards customers and understanding their needs. Interest, curiosity, and openness to learning new technologies. Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. Ability to handle rejections and stay focused and driven. Ability to multi-task and manage your tasks effectively. Ability to ask the right questions and qualify a customer's needs Ability to ask open-ended questions and understand the customer's pain points Ability to do a PowerPoint presentation and explain the capabilities of our products to customers Understand the Regional nuances of designated market Experience in cold calling Understanding the Sales metrics and numbers Capture Minutes and Meetings and update CRM Meticulously. Good to have - Prior work experience in B2B SaaS product companies in domains relevant to Freshworks' suite of products. Experience with the North America Market Prior exposure to tools like LinkedIn Sales Navigator, Discover Org, ZoomInfo, etc. The proven track record of consistency in overachieving targets. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

Inside Sales team Position Details Role: Inside Sales – Pre-Sales Executive / Manager Location: Hyderabad (Work from Office) Working Hours: 09:00 AM to 06:00 PM Working Days: Monday to Saturday (6 days/week) Vacancies: 10 (females preferred) Salary Range: ₹20,000 – ₹30,000/month (Based on skills & experience) KRAs: ● Engage with potential B2B school clients over phone/email, generated through digital campaigns and online research. ● Qualify leads by understanding customer needs, budget, and decision-making timelines. ● Conduct web-based research to generate new leads and build a prospect pipeline. ● Maintain accurate and detailed records of conversations in CRM. ● Coordinate with the support team to schedule product demos. ● Work closely with the field sales team to ensure timely follow-ups and closures. ● Share relevant product and curriculum solution information with school stakeholders. KPIs: ● Minimum 80–100 tele-calls per day ● 25–30 qualified leads generated per week ● 20% conversion rate of qualified leads to demos scheduled ● Daily CRM data accuracy and update compliance ● Lead response time within 2 working hours Candidate Eligibility Requirements: ● Experience: Minimum 1 year in B2B EdTech sales (mandatory) ● Education: Any graduate (MBA preferred) ● Skills: ○ Excellent communication in English (both spoken and written) ○ Telecalling experience in a target-driven environment ○ Proficiency in basic web research and use of CRM tools (like Freshsales, Salesforce, Zoho, etc) ○ Social media marketing knowledge (preferred) ○ Strong interpersonal and convincing skills Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Job Description Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization based out of India, Chennai Office. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team’s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and let's chat. What will your impact be? As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, SMB Solution Engineering team. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders across SMB, Expansion and Customer Success and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. About you: You have experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role. You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority. As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs. You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks. You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org. You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future. You have experience in partnerships business, have worked in alliances and channels space before and have actively contributed to growth of partner ecosystem from a technical standpoint You have been exposed to partner technical enablement activities before and have worked in joint solutioning and GTM strategies with partners Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. Qualifications Minimum 7-8 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies. 7-12 years relevant/industry experience. Exceptional soft skills and ability to influence within the organization. Ability to work with cross-functional teams and drive meaningful outcomes. Work regularly with C level executives inside and outside the organization and be a credible source of insights. A Bachelors or a Masters degree is nice to have, but not required Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Description – Digital Transformation and Automation Lead About the Role - Drive the digital backbone of a growing commercial real-estate group. - You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Total Experience - 2-3 years Availability ~40 hrs/week, 4 days on-site, 1 day remote Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. Required Skills & Experience Domain Skill Level Workspace & Security ★ LAN/Wi-Fi basics & device hardening Core Automation & Low-Code ★ Apps Script or Zoho Creator/Flow; REST APIs & webhooks Core ★ Workflow bridges (Zapier / Make / n8n) Core • Cursor, Loveable, or similar AI-driven low-code tools Bonus Data Extraction & Integrations ★ Document AI / OCR stack for PDF leases (Google DocAI, Textract, etc.) Core ★ Tally Prime ODBC/API Core CRM & Customer-360 ★ End-to-end rollout of a CRM (Zoho/Freshsales) (migration, custom modules) Core • Help-desk tooling (Zoho Desk, Freshdesk) Bonus Analytics & Reporting ★ Advanced Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) and Looker Studio dashboards Core • Data-warehouse concepts (BigQuery/Redshift) for unified customer view Bonus Programming & Scripting ★ Python or Node.js for lightweight cloud functions / ETL Core ★ Prompt-engineering & Gen-AI APIs (OpenAI, Claude) for copilots Core Project & Knowledge Management • Trello (or equivalent Kanban) Bonus ★Notion / Google Sites for wiki & SOPs Core Soft Skills ★ Clear documentation & bilingual (English/Hindi) training; stakeholder comms Core Compensation - 40 – 50 k p.m Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. Design, Develop, Maintain software Be able to plan and execute goals Assist Product Owners with planning and roadmaps Lead a team of 2-4 engineers Strong communication skills a must Platform services exist to be used by other teams in Freshworks Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks Mentoring other engineers in the team Strong opinions on engineering best practices You will own systems that take high scale and are capable of scaling to greater heights Ensure 99.99% availability of your production systems Ensure 99.999% uptime of your production systems Must Have: Overall 6-10 years of Experience Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles Strong testing habits, passionate towards unit testing and TDD. Extensive experience in Agile methodologies Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang Good understanding of data structures Strong understanding of HTTP and REST principles Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. Experience handling Production workloads, with experience handling production issues Strong CI/CD experience Devops knowledge Infra knowledge of popular internet serving applications Good understanding of multithreading and concurrency primitives Strong design skills Ability to breakdown a problem Cloud/SaaS experience Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB Strong knowledge of git Strong analytical and problem solving skills Good to have: Prior experience leading a team Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB Supporting Production issues brought up by end customers Keeping up to date with the cutting edge of technologies Familiarity with GitHub a plus Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle Experience using APM tools like DataDog, NewRelic Expertise in Java Qualifications Coding - Datastructures, Algorithms System Design and Architecture, Distributed Systems, AWS, Devops, C/CD, Maintenance, Bug fixes, Performance Engineering + Team mentoring/handling Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: 6-9 years of prior experience Advanced understanding of OOPS Knowledge of SDLC (Software Development Lifecycle) Experience of working in an Agile environment Ability to design for scale and performance Ability to do peer code reviews Solid problem-solving skills Experience with hands-on programming Expertise in data structures and algorithms Qualifications Degree in Computer Science or equivalent practical experience Experience with large-scale systems Intermediate knowledge of Ruby on Rails Prior experience with AWS Experience with open-source projects Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less