79 Freshsales Jobs - Page 3

Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development. How do we do that, you ask? We have a structured way of helping folks crack interviews- Career accelerator course End to end courses + platform More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies. And guess what, to date, we have trained 15000+ engineers! What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo. Sounds interesting? Then here’s some more information about the role What does the role entail? Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining the status of current and potential customers in CRM. Explaining and demonstrating features of products and services. Staying informed about competing products and services Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets. What could excite you? Complete ownership; there is minimal management and extreme autonomy High pedigree, high-calibre team Contribute directly to the success of the business & the top-line impact Top-of-the-line compensation Requirements BE (Preferably Computer science), MCA preferred. 1 - 5 Years of previous experience in an inside sales position for US Market.(Night Shift) Proficiency in CRM software such as Freshsales/Salesforce. Excellent communication skills, both verbal and written. Excellent phone and cold calling skills. Show more Show less

Role: CRM Specialist (Ecommerce & SaaS Tools) Location: Ahmedabad Responsibilities: Manage CRM systems like Freshsales, Salesforce, MS Dynamics. Ensure integrations with ecommerce platforms, WhatsApp tools, and automation tools. Maintain CRM hygiene and build customer lifecycle workflows. Collaborate with sales, marketing, and customer care for CRM insights. Requirements: 3+ years experience in CRM management. Strong technical knowledge of SaaS platforms and ecommerce tools. Problem-solving mindset with attention to detail. Show more Show less

Job Title: Executive Assistant – Strategy & Operations Location: Ahmedabad | Type: Full-time Experience: 3–6 years | Reports to: Founder’s Office About the Role: We’re hiring a super enthusiastic Executive Assistant to support the Founder’s Office in orchestrating business operations, tech workflows, and strategic projects. This is a cross-functional role for someone who thrives in execution, is tech-savvy, and understands the fast-paced world of D2C and ecommerce. Key Responsibilities: • CRM & Operations: • Manage and maintain CRM tools like Freshsales, WhatsApp-based CRMs, and ecommerce integrations. • Build automated reports and dashboards for Sales, Customer Care, and Retention teams. • Drive API-based integrations between Shopify backend, logistics, and marketing platforms. • AI & Automation: • Use GPT tools and platforms like Notion AI, Zapier, etc., to streamline workflows and generate insights. • Assist teams with prompt building, process automations, and documentation. • OKR & Strategic Projects: • Track OKRs across departments and ensure accountability. • Coordinate key projects across B2B Sales, Logistics, HR, CRM, and Retention functions. • Ecommerce & Systems Thinking: • Support backend tasks related to Shopify, product updates, customer journeys, and campaigns. • Help identify and resolve operational blockers across functions using data and systems. What We’re Looking For: • 3–6 years of experience in operations, CRM, analytics, ecommerce, or tech-enabled project management. • Familiarity with Shopify backend, WhatsApp CRMs (like Limechat), and API-based workflows. • Strong command of Google Sheets, Excel, and analytics dashboards. • Demonstrated use of GPT-based tools to solve operational use cases. • Excellent communication, coordination, and time-management skills. Bonus Points For: • Exposure to D2C, ecommerce, or SaaS environments. • Understanding of sales and retention funnel logic, B2B campaigns, or marketing automation. • Ability to work directly with founders and adapt in a high-growth startup environment. Show more Show less

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description PM5 – Senior Manager, Data Analytics We are seeking a highly analytical and strategic Senior Manager, Marketing Analytics to lead our marketing analytics team and drive data-informed decision-making. This role will be responsible for developing and implementing analytics strategies that measure and optimize marketing performance across multiple channels, including paid media, content marketing, email, and SEO. The ideal candidate will have a deep understanding of B2B SaaS marketing metrics, data visualization, and statistical modelling, as well as experience collaborating cross-functionally with marketing, sales, product, and finance teams. Key Responsibilities: Develop and lead the marketing analytics strategy for demand generation to measure marketing effectiveness, customer acquisition, and ROI across all channels. Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for marketing and leadership teams. Analyze campaign performance, marketing funnel efficiency, and customer lifecycle metrics to drive data-driven recommendations. Partner with marketing, sales, and finance to forecast marketing impact, revenue contributions, and customer retention trends. Utilize statistical modelling, attribution analysis, and A/B testing to optimize marketing spend and campaign performance. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms (e.g., Google Analytics, CRM, Marketing Automation platform, PowerBI, Looker). Identify trends, opportunities, and risks in marketing performance, presenting findings to key stakeholders. Develop segmentation strategies and customer journey analyses to improve lead conversion and customer engagement. Mentor and manage a team of marketing analysts, fostering a culture of curiosity, innovation, and continuous improvement. Qualifications 8+ years of experience in marketing analytics, preferably in a B2B SaaS environment. Master’s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field. Expertise in marketing performance measurement, data modeling, and attribution methodologies. Proficiency with analytics tools such as Google Analytics, SQL, Python, R, Tableau, Looker, or other BI platforms. Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce). Experience with A/B testing, cohort analysis, and customer segmentation techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights. Strong leadership and team management experience. Ability to communicate effectively with both technical and non-technical stakeholders. Highly organized with strong project management skills and the ability to work in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery, dependency mapping, CMDB and IT Asset Management platform for Hybrid Cloud. Job Description We are looking for a technical, highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally. The Lead Product Research Analyst will be responsible for: Lead and coach a team of research analysts working on technology data mining and curation. Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content Design and manage taxonomies for software and hardware products. Develop and enforce rules for normalizing and mapping data between source systems Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures. Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly. Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests. Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features. Qualifications Bachelor’s degree in computer science, engineering, data management or related field Experience with Master Data Management or Product Information Management platforms Proficiency in writing regular expressions (Regex) - required Familiarity with database tools, data entry systems, and processes. In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures. Strong background in researching and managing technical content, with an eye for detail. Ability to identify gaps in data and develop proactive plans to close them. Experience in designing and managing taxonomies for technical products. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery, dependency mapping, CMDB and IT Asset Management platform for Hybrid Cloud. Job Description We are looking for a technical, highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally. The Lead Product Research Analyst will be responsible for: Lead and coach a team of research analysts working on technology data mining and curation. Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content Design and manage taxonomies for software and hardware products. Develop and enforce rules for normalizing and mapping data between source systems Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures. Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly. Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests. Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features. Qualifications Bachelor’s degree in computer science, engineering, data management or related field Experience with Master Data Management or Product Information Management platforms Proficiency in writing regular expressions (Regex) - required Familiarity with database tools, data entry systems, and processes. In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures. Strong background in researching and managing technical content, with an eye for detail. Ability to identify gaps in data and develop proactive plans to close them. Experience in designing and managing taxonomies for technical products. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description PM5 – Senior Manager, Data Analytics We are seeking a highly analytical and strategic Senior Manager, Marketing Analytics to lead our marketing analytics team and drive data-informed decision-making. This role will be responsible for developing and implementing analytics strategies that measure and optimize marketing performance across multiple channels, including paid media, content marketing, email, and SEO. The ideal candidate will have a deep understanding of B2B SaaS marketing metrics, data visualization, and statistical modelling, as well as experience collaborating cross-functionally with marketing, sales, product, and finance teams. Key Responsibilities: Develop and lead the marketing analytics strategy for demand generation to measure marketing effectiveness, customer acquisition, and ROI across all channels. Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for marketing and leadership teams. Analyze campaign performance, marketing funnel efficiency, and customer lifecycle metrics to drive data-driven recommendations. Partner with marketing, sales, and finance to forecast marketing impact, revenue contributions, and customer retention trends. Utilize statistical modelling, attribution analysis, and A/B testing to optimize marketing spend and campaign performance. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms (e.g., Google Analytics, CRM, Marketing Automation platform, PowerBI, Looker). Identify trends, opportunities, and risks in marketing performance, presenting findings to key stakeholders. Develop segmentation strategies and customer journey analyses to improve lead conversion and customer engagement. Mentor and manage a team of marketing analysts, fostering a culture of curiosity, innovation, and continuous improvement. Qualifications 8+ years of experience in marketing analytics, preferably in a B2B SaaS environment. Master’s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field. Expertise in marketing performance measurement, data modeling, and attribution methodologies. Proficiency with analytics tools such as Google Analytics, SQL, Python, R, Tableau, Looker, or other BI platforms. Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce). Experience with A/B testing, cohort analysis, and customer segmentation techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights. Strong leadership and team management experience. Ability to communicate effectively with both technical and non-technical stakeholders. Highly organized with strong project management skills and the ability to work in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship Job Description Responsibilities: • Inspire, lead and grow a team of software engineers, engineering managers, and quality assurance personnel. • Manage product milestones, deployment cycles & overall product roadmap. • Technical leadership for product and across all engineering requirements. • Design and run engineering processes. • Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions. • Bring a passion to stay on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community. • Encourage innovation, implementation of cutting-edge technologies, inclusion outsideof-the-box thinking, teamwork, self-organization, and diversity. • As a key member of the executive team, work with product management, architecture and professional services to deliver and maintain compelling products to market. • Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities. • Bring tested methodologies and tools of iterative, asynchronous development to the company. • Reduce the time-to-insights window for new customers. • Responsible for the overall development and release life cycle. Qualifications BE/ B. Tech. in Computer Science /Software Engineering from a reputed college/university. • 15+ years of industry experience with experience leading engineering teams with over 50+ software engineers. • Hands-on experience in building large-scale distributed systems with AWS • 5+ years of direct people management experience. • Experience communicating with technical and non-technical stakeholders at all levels across the business. • Experience in building highly scalable Enterprise SaaS software is a big plus. • Exceptional leadership skills and proven experience in shaping team culture. • Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities. • Strong analytical skills and passion for answering questions with data • Bachelor's degree in computer science, engineering, or a related discipline. • Proven record of building, managing, and sustaining product organizations. • Must have the ability to influence people at the business unit level. • Must have the ability to understand the technical and non-technical aspects of product development. • Excellent problem-solving skills. • Excellent verbal and written communication skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship Job Description Responsibilities: • Inspire, lead and grow a team of software engineers, engineering managers, and quality assurance personnel. • Manage product milestones, deployment cycles & overall product roadmap. • Technical leadership for product and across all engineering requirements. • Design and run engineering processes. • Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions. • Bring a passion to stay on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community. • Encourage innovation, implementation of cutting-edge technologies, inclusion outsideof-the-box thinking, teamwork, self-organization, and diversity. • As a key member of the executive team, work with product management, architecture and professional services to deliver and maintain compelling products to market. • Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities. • Bring tested methodologies and tools of iterative, asynchronous development to the company. • Reduce the time-to-insights window for new customers. • Responsible for the overall development and release life cycle. Qualifications BE/ B. Tech. in Computer Science /Software Engineering from a reputed college/university. • 15+ years of industry experience with experience leading engineering teams with over 50+ software engineers. • Hands-on experience in building large-scale distributed systems with AWS • 5+ years of direct people management experience. • Experience communicating with technical and non-technical stakeholders at all levels across the business. • Experience in building highly scalable Enterprise SaaS software is a big plus. • Exceptional leadership skills and proven experience in shaping team culture. • Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities. • Strong analytical skills and passion for answering questions with data • Bachelor's degree in computer science, engineering, or a related discipline. • Proven record of building, managing, and sustaining product organizations. • Must have the ability to influence people at the business unit level. • Must have the ability to understand the technical and non-technical aspects of product development. • Excellent problem-solving skills. • Excellent verbal and written communication skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About PE Front Office (www.pefrontoffice.com) Office is the only comprehensive and integrated suite of products that has been developed with a focus on the front and middle office processes for alternative investment management. Our target customer includes - Private Credit/Debt, Private Equity, Venture Capital, Fund of Funds, Limited Partners, and Fund Administrators. Role Summary We’re seeking a highly skilled B2B Content Strategist & Creator to lead the voice and storytelling of PE Front Office. This role demands deep industry insight, advanced storytelling skills, and the ability to translate complex investment and technology topics into compelling, actionable narratives for private capital professionals. You will own the end-to-end content lifecycle-from strategy and creation to distribution and performance optimization-ensuring our messaging is targeted, consistent, and impactful across the funnel. Key Responsibilities Content Strategy & Planning Develop and execute a comprehensive Data Driven content strategy aligned with business and marketing goals, supporting the full buyer journey (awareness to conversion). Build and manage an editorial calendar, ensuring timely delivery of content across channels. Define and enforce brand voice, tone, and messaging consistency across all touch points. Conduct regular content audits and gap analyses to optimize the content ecosystem. Content Creation & Storytelling Produce high-quality, audience-centric content in multiple formats: Website copy, landing pages, blogs, case studies Whitepapers, thought leadership, customer stories Sales collateral, ABM campaigns, product one-pagers PR articles, media statements, video scripts, and short-form B2B video content Simplify complex SaaS/fintech/PE-VC topics for C-level and senior investment audiences. Collaborate with design, product, and sales teams to ensure content supports business objectives and user needs. Multi-Channel Distribution Plan and execute distribution strategies across LinkedIn, website (SEO-optimized), email, conferences, sales decks, and PR. Implement and optimize content promotion via email nurturing, ABM, and PR outreach. Analytics & Optimization Track and analyze content performance using Google Analytics, Microsoft Clarity, and other tools. Use data-driven insights to refine content strategy and improve engagement, conversion, and ROI. Maintain content quality through regular audits and regularly report KPIs metrics via dashboards Required Skills & Experience 3+ years of experience in B2B SaaS, like fintech, or private capital technology (Must Have) Demonstrated success in content for private equity, venture capital, or investment operations. Expertise in writing video scripts and short-form social video content. Strong command of content analytics (GA, MS Clarity) and SEO best practices. Experience with content promotion, ABM personalization, and PR/media pitching. Excellent written communication, editing, and storytelling skills. Strong cross-functional collaboration skills. Tools & Platforms SEO: Ahrefs, Google Search Console CMS: Webflow, WordPress (basic) Analytics: Google Analytics, Microsoft Clarity CRM/Campaigns: HubSpot, Freshsales, or equivalent Preferred Qualifications Bachelor’s/Master’s degree in commerce (preferred) Bachelor’s/Master’s Journalism/communications/English with a good understanding of Private Capital Markets . Experience managing content calendars and editorial workflows. Familiarity with content governance, compliance, and accessibility standards Show more Show less

Company Description About the Company: TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry. Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner. We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA. Visit our website:www.trackwizz.comto know more about us. Job Description Roles & Responsibilities : Searching for relevant data from various sources and ensuring its accuracy and completeness. Creating and maintaining databases to organize collected information efficiently. Inserting data accurately and promptly into our systems and databases. Screening data to identify errors, inconsistencies, or duplications, and rectifying them accordingly. Generating reports and performing data analysis as needed to support decision-making processes. Collaborating with team members to ensure data integrity and consistency across systems. Assisting with other administrative tasks as assigned. Required skills : Microsoft Excel - (Must - Vlookup, Pivot) (Good to have - MIS, Chart) Follow-up with customer and internal team Working experience in a group of 2+ people Additional Information Preferred : Email writing Handle the situation under pressure Basic knowledge of CRM (Salesforce, Freshsales,MS Dynamics, Zoho CRM, Insightly) Coordinate with Sales and Client related to Input data for Commercials Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Description We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic Field Revenue Operations team. In this pivotal role, you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the Field Sales organization. As a Senior Business Analyst, you will serve as a key liaison between various stakeholders, ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of data-driven strategies that align with our organizational goals. Roles & Responsibilities: Collaborate across the North Americas GTM organization to gather insights, data analysis, and reporting on key performance metrics, highlighting risks, opportunities and growth drivers Develop and implement regular reporting of key pipeline and revenue performance metrics including forecasting, funnel analysis and pipeline management Communicate findings to senior global stakeholders across multiple lines of business/time zones by establishing clear communication channels. Present results of data analyses in clear and concise manner as appropriate using data visualization, dashboards and presentations Focus on high-priority sales initiatives, including business process architecture, org structure, goal/quota setting, sales incentive design, market segmentation, and strategic planning. Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles Qualifications Ecperience: 3–6 years of experience in business analysis, revenue operations, or sales/marketing ops MBA from a top-tier college or a bachelor’s degree from a top-tier university with highly relevant work experience Hands-on experience in supporting go-to-market (GTM) teams or business teams Experience in data-driven decision-making and performance tracking Exposure to B2B SaaS or tech industry (preferred) Familiarity with lead routing, quota setting, or compensation tracking (a plus) Experience working in fast-paced or scaling environment Additional Information Key Skills Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making Track record of developing and managing complex data projects with multiple stakeholders successfully Proficiency in Excel/Google Sheets, SQL, and BI tools (e.g., Tableau, Looker, Power BI) Strong communication and stakeholder management skills across multiple levels Good understanding of CRM systems (like Salesforce or HubSpot) is preferred Familiarity with marketing automation tools (e.g., Marketo, Pardot) Ability to design and improve business processes Experience with data modeling, dashboards, and reporting Basic understanding of revenue metrics (e.g., pipeline, churn, CLTV, CAC) Knowledge of lead management and sales funnel optimization Ability to work cross-functionally (Sales, Marketing, Customer Success) At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: This senior-level Individual Contributor role, requires a minimum of 12 years specific to Channel Sales and Channel Management in India [West]. Seeking candidates who have experience building channel sales through resell with GSI, Resellers, Distributors and Hyperscalers - having success in building multi-million sales revenues and ARRs through co-selling with Tier 1 partners in India. Candidates should have a strong understanding of the Enterprise sales methodology and a deep knowledge of Chanel Management through Partner Program and Profitability. The Candidate must have a current C-level network of Channel Partners, which can be leveraged for co-sell with a track record of delivering on sales targets successfully through the indirect channel. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within high growth SaaS and Software industry, with a preference in ITSM, Cybersecurity, Customer Experience or Application sales. Responsibilities: Strategically manage and expand major channel partnerships in the India [West], driving substantial revenue growth. Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space. Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management. Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives. Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success. Key understanding of the India Distribution landscape with previous experience working in a tier 2 model. Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation. Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs. Location: The candidate should be operating out of Mumbai and manage the West territory Qualifications Qualifications: Minimum 12 years of experience in SaaS or channel sales, with a focus on strategic partnership management. Demonstrated success in developing and executing high-impact partner strategies. Strong ability to engage and influence C-level executives, with excellent presentation and communication skills. Proven track record of driving significant revenue growth through strategic partnerships. SaaS background is highly preferred, with a deep understanding of software and services alliances. Preferred industry experience in ITSM, DataCenter Solutions or Cybersecurity will be preferred Willingness to travel frequently to engage with partners and internal teams. Master’s degree in a Technology or Business Field is preferred. Additional Information We offer a range of benefits, including life and long-term disability insurance, a generous learning and reading budget, fitness allowance, free yoga classes, a cycle-to- work scheme, and a fully stocked pantry. Our inclusive workplace welcomes diverse backgrounds and perspectives, fostering a rich and vibrant environment. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial India market. Benefits Company-funded Life & Long-Term Disability insurance Generous Learning & Reading budget Fitness allowance Free yoga classes Cycle to Work Scheme Well-stocked pantry with healthy options Employee Assistance Program for you and your family 25 days annual Paid-Time-Off Discounted Tax Support Services A commitment to equality and diversity in the workplace At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Overview: We are looking for an experienced and strategic leader to build and lead the Chat function within our Revenue Growth team. This critical role will be responsible for designing and implementing a high-impact chat strategy focused on customer acquisition, product support, and revenue expansion. The ideal candidate will drive AI-powered automation, lead the implementation of Salesforce Chat Agent, and create a scalable acquisition playbook to convert conversations into customers. Key Responsibilities: Build and Lead the Chat Function: Design the organizational structure, define KPIs, and recruit a high-performing team to own the end-to-end chat experience. Align chat objectives with the company’s customer acquisition and retention goals. Customer Acquisition through Chat: Build a playbook for acquisition via chat, focusing on conversion optimization, lead nurturing, and engagement strategies. Develop and manage chat flows tailored to different stages of the buyer journey and customer segments. Product Support, Cross-sell & Upsell: Create workflows to handle product usage queries and support through chat. Partner with Sales and Customer Success teams to identify opportunities for cross-sell and upsell via personalized chat interactions. Salesforce Chat Agent Implementation: Lead the integration and configuration of Salesforce Chat Agent across key digital properties. Ensure seamless integration with CRM and other marketing automation platforms. AI & Automation: Leverage AI and automation to scale chat capabilities, including bot development, chat routing, and personalization. Continuously improve chat performance through AI-powered insights, testing, and iteration. Data-Driven Strategy & Reporting: Monitor and analyze chat engagement, conversion, and resolution metrics. Provide insights and recommendations for continuous improvement in chat performance. Cross-Functional Collaboration: Work closely with Product, Sales, Customer Success, and Marketing teams to align messaging and goals. Ensure a consistent and customer-centric chat experience across touchpoints. Qualifications 8+ years of experience in growth, digital marketing, customer experience, or sales operations in a SaaS or tech-driven environment. Proven experience in leading chat-based customer engagement and acquisition strategies. Strong understanding of Salesforce Chat Agent and other conversational platforms. Familiarity with AI tools and automation technologies related to chat and customer engagement. Excellent leadership, project management, and stakeholder management skills. Data-driven mindset with expertise in performance tracking and analytics. Strong written and verbal communication skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Title: Associate Digital Marketing Manager – Online Fundraising Location: Kolkata Industry: Nonprofit Function: Digital Marketing Department: MARCOM Experience: 3–5 years in Digital Marketing with core expertise in Online Fundraising Employment Type: Full-time Reporting to: General Manager – Digital Initiatives Job Summary: We are seeking a passionate, strategic, and result-driven Associate Digital Marketing Manager – Online Fundraising to lead our digital fundraising initiatives for Akhand Jyoti India and Akhand Jyoti USA . The ideal candidate will have prior experience in online fundraising for the India and U.S. market, with a solid understanding of how donations are raised, including regulatory nuances, donor behavior, and preferred platforms. This role requires someone with proven expertise in managing digital campaigns end-to-end, leveraging social media, websites, influencer partnerships, crowdfunding platforms, peer-to-peer fundraising and donation-centric CRMs. The candidate should be able to plan and execute fundraising strategies tailored to Indian and American audiences, with a focus on increasing visibility, leads, and actual donations. Key Responsibilities: Fundraising Strategy & Execution Plan, execute, and optimize online fundraising campaigns for Akhand Jyoti India (targeting India) and Akhand Jyoti USA (targeting U.S.) Utilize websites, social media, match donation drives, and crowdfunding platforms to drive online contributions. Customize messaging and campaigns based on donor psychology in target geographies. Develop and implement drip campaigns via WhatsApp and CRM email automations to nurture donor relationships. Social Media & Campaign Management Lead and grow Akhand Jyoti’s presence on LinkedIn and Twitter/X, including follower growth, engagement, and content strategy. Design, launch, and optimize paid and organic campaigns across platforms to generate leads and donations. Performance Marketing & Analytics Execute impactful digital campaigns across platforms including, but not limited to, Google Ads, YouTube, social media (with a focus on LinkedIn and Twitter), WhatsApp and in-app marketing. Use Google Tag Manager, Google Analytics, and UTM parameters for robust tracking and analysis of all campaigns. Monitor ROI, ROAS, lead acquisition costs, and campaign performance. CRM & Donor Journey Management Use donation-centric CRMs to track, segment and nurture leads and donors. Coordinate closely with the fundraising team to ensure proper lead follow-up and donor nurturing. Maintain up-to-date donor profiles and ensure data integrity across all records. Maintain clean and insightful data flow between digital campaigns and CRM systems. Automate donor journeys through workflows and email sequences to boost conversion and retention. Coordinate with the accounts/ finance team to receive updates on all offline donations (cash, cheque, NEFT/RTGS bank transfers) and accurately record offline donations in the CRM system. Ensure that all offline contributions are tagged to the appropriate donors/ campaigns and updated in real-time or on a scheduled basis. Work closely with the finance team to generate and dispatch donation receipts to offline donors. Maintain a clean and updated CRM database for audit readiness and reporting accuracy. Payment Gateway & Donation Tracking Monitor and reconcile donations received through the payment gateway with CRM records on a regular basis. Flag and resolve discrepancies between payment reports and CRM entries. Generate weekly/ monthly donation tracking reports to support finance and campaign teams. Strategic Planning & Budgeting Recommend campaign spends and budget allocations based on data insights and ROI objectives. Develop monthly / quarterly / Yearly reporting dashboards. Monitor performance and adjust strategies to maximize donations and brand visibility. Influencer & Partnership Engagement Identify and collaborate with relevant influencers in both India and the U.S. to amplify fundraising efforts. Explore opportunities for corporate partnerships, match funding, and peer-to-peer fundraising campaigns. Webinar Planning & Strategy and coordination · Plan and coordinate with the Fundraising Team to develop end-to-end webinar strategies aligned with marketing goals, including topic selection, speaker coordination, and audience targeting. · Collaborate closely with the IT team to manage webinar platforms, ensure technical readiness, and integrate tools like CRM and marketing automation systems. · Drive multi-channel promotion of webinars through email campaigns, social media, landing pages, and paid ads to maximize registrations and lead generation. · Analyze webinar performance metrics to measure ROI, gather attendee feedback, and optimize future events for better engagement and outcomes. Key Performance Indicators (KPIs): Overall Brand Reach Growth - % increase in unique reach across all digital channels Total donations raised online (segregated by India and USA) Number and quality of leads generated Conversion rate of leads to donors Organic and paid follower growth, engagement (LinkedIn, Twitter) % increase in website traffic other than Goole Organic Traffic ROAS and fundraising campaign ROI Requirements: Bachelor’s/ Master’s degree in Marketing, Communications, Digital Media, or a relevant field. 3–5 years of hands-on digital marketing experience with a strong emphasis on online fundraising. Proven experience in raising funds in India and U.S. market through digital channels. Deep understanding of donor behavior, fundraising trends, and regulatory aspects. Strong command over LinkedIn and Twitter/X marketing strategies. Strong understanding of UTM tracking, Google Analytics (GA4), Google Tag Manager and attribution models Experience with donation-centric CRMs (e.g., Salesforce, Kindful, Symmetry DMS, etc.). Strong written and verbal communication skills in English. Ability to work independently, take ownership, and coordinate across teams. Experience with online crowdfunding platforms (e.g., GoFundMe, Ketto, Milaap, Classy, etc.) Hands-on experience in peer-to-peer fundraising activities Preferred Qualities: Prior non-profit experience, particularly with a focus on fundraising strategies and campaign execution Familiarity with U.S.-based donor engagement platforms (e.g., Classy, Donorbox, GiveLively, Network for Good) Proficient in using CRM systems (e.g., Salesforce, HubSpot, FreshSales) to track, manage, and nurture donor and lead relationships Data-driven mindset with the ability to analyze and interpret campaign performance metrics to inform decision-making Creative and compelling storytelling skills that help drive donor engagement and build lasting relationships Strong organizational and project management abilities, with experience handling multiple campaigns, deadlines, and stakeholders Up-to-date knowledge of fundraising regulations, compliance standards, and best practices, including recent developments in digital fundraising and donor data protection A genuine passion for social impact and enthusiasm for mission-driven initiatives and campaigns Show more Show less

Job Title: Associate Digital Marketing Manager - Performance Marketing Location: Kolkata Industry: Eye Care / Healthcare Function: Digital Marketing Department: MARCOM Experience: 3–5 years of experience in digital/performance marketing roles, preferably in healthcare, wellness, or service-based industries Employment Type: Full-time Reporting To: GM – Digital Initiatives About the Role: We are looking for a data-driven, results-oriented Performance Marketing individual to lead and manage our digital marketing efforts aimed at promoting eye care services across various digital platforms. The ideal candidate will have a strong grasp of performance marketing strategies and campaign management, with a clear focus on generating leads and improving return on ad spends (ROAS). The ideal candidate should also have a strong command of Hindi, as the campaigns will target primarily Hindi-speaking audiences across digital platforms. Key Responsibilities: Strategy & Planning: Develop comprehensive digital marketing strategies and campaign plans to promote eye care services across platforms such as Google, Facebook, Instagram, WhatsApp, and mobile apps. Plan and execute paid marketing campaigns with a focus on driving leads, engagement, and brand awareness. Campaign Execution & Management: Launch and manage awareness and lead generation campaigns across digital channels including Google Ads, Meta (Facebook/Instagram), YouTube, Display Networks, in-app marketing and more. Partner with local influencers (lifestyle, health, parents) to promote eye check-up, facilities (hospitals). Use WhatsApp Business API to send appointment reminders & confirmations, broadcast health tips or offers, set-up Drip Campaigns, etc. Monitor performance daily and optimize campaigns based on KPIs such as ROAS, CTR, CPC, CPL, and conversion rates. Optimization & ROI Focus: Continuously test ad creatives, landing pages, targeting, and bidding strategies to maximize campaign effectiveness. Ensure campaign budgets are effectively utilized to achieve the best possible ROI. Analytics & Reporting: Track and analyze campaign performance using tools like Google Analytics, Meta Business Suite, and ad dashboards. Implement and manage UTM tracking protocols across all paid campaigns to ensure accurate source attribution. Set up and monitor conversion events in Google Analytics 4 (GA4) to measure campaign effectiveness across touchpoints. Generate insightful reports with clear performance metrics, and provide actionable recommendations for continuous improvement. Collaboration & Coordination: Work closely with the design, content, and tech teams to develop impactful ad creatives and landing pages. Coordinate with external vendors or agencies (if any) and ensure alignment with overall brand and campaign goals. Key Requirements: · Bachelor's degree in Marketing, Business, or a related field. A degree in Digital Media or Marketing, Data Analytics will be preferred. · 3–5 years of experience in digital/performance marketing roles, preferably in healthcare, wellness, or service-based industries. · Proven track record of managing and optimizing paid campaigns on Google Ads, Meta (Facebook/Instagram), and other platforms. · Strong understanding of campaign metrics, digital funnels, audience targeting, and A/B testing. · Strong understanding of UTM tracking, Google Analytics (GA4), and attribution models · Hands-on experience with conversion tracking, pixel implementation, and tag management (e.g., Google Tag Manager) · Proficiency in Hindi (spoken and written) is essential, as campaigns will target Hindi-speaking regions. · Ability to develop or adapt ad content and messaging in Hindi to ensure cultural and linguistic relevance. · Proficiency in tools like Google Ads Manager, Meta Business Suite, Google Analytics, and marketing automation platforms. · Analytical mindset with a focus on results, data insights, and cost-efficiency. · Excellent communication and project management skills. · Familiarity with platforms like WhatsApp Business API and hands-on experience in mobile app marketing · Experience using dashboard tools (e.g., Looker Studio, Power BI, Tableau, etc.) for campaign reporting · Experience in integrating marketing data into CRMs or analytics tools (e.g., HubSpot, Salesforce, FreshSales, Looker Studio, etc.) Key Performance Indicators (KPIs): Overall Brand Reach Growth – Percentage (%) increase in unique reach across all digital channels Percentage (%) increase in Leads generated through digital campaigns Number of quality leads generated - conversion rate of leads to patients Percentage (%) increase in website traffic other than Goole Organic Traffic ROAS (Return on Ad Spend) and overall campaign ROI. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks. Responsibilities include: Product Documentation: Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes. Developer Documentation: Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively. UX Writing and Content Design: Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages. Standardization: Propose, build, and document writing standards that help quickly onboard future technical writing team members. Process Management: Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others. Locations: Hyderabad Chennai Bengaluru Qualifications 10 - 12 years of experience as a Technical Writer in the software industry. Strong understanding of SaaS. Understanding of the ITSM domain is a plus. Proficiency with collaboration tools, version control systems, and documentation platforms. Familiarity with industry-standard style guides and conventions, such as Microsoft Manual of Style for Technical Publications (MSTP) and Google Developer Documentation Style Guide. Attention to detail and the ability to work independently. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers. Responsibilities: You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers Drive expansion through upsell and cross-sell to meet or exceed revenue targets Professionally manage relationships with a portfolio of assigned accounts Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies Build a plan to maximize revenue, and customer satisfaction within your accounts Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc. Close large, complex deals involving multiple executive level stakeholders Collaborate with and lead a larger cross functional team to the closure of large complex deals Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling Exceeding activity, pipeline and revenue goals on a quarterly basis Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline Analyze sales/metrics data from your accounts to help evolve your strategy Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact Develop long-term strategic relationships with key accounts Qualifications Experience selling to VP or C level executives in companies 7+ years of overall experience in sales. 3+ years of SAAS sales experience/solution based selling experience Experience in driving expanded usage in existing customers Track record of success selling into Mid Market and Enterprise companies Experience managing and closing complex sales-cycles using solution selling techniques Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills. Proven track record of consistent account growth and quota achievement Thorough understanding/experience in related technology in the CRM/EX/CX space Experience with account portfolio planning, management, and prioritization Strong project management capability and ability to multitask High attention to detail and willingness to get “in the weeds” to fix a problem Knowledge of customer success best practices Experience driving client adoption of technology or software product Skilled in virtual presentations, online web demos, remote sales processes Strong interpersonal skills, ability to convey and relate ideas to others Vibrant and energetic attitude, willingness to perform and get things done Bachelor’s Degree/Master’s degree preferred A technical background is a plus Flexibility to work in the EU/UK shift Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About the Role Drive the digital backbone of a growing commercial real-estate group. You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Availability ~20 hrs/week (flexible), Gurgaon/remote hybrid. Engagement Model - On-site 1 day/wk during rollout peaks Compensation ₹55–70 k per month. Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. 🔧 Required Skills & Experience We’re looking for a hands-on builder with a strong track record in automation, low-code systems, and internal tooling. The ideal candidate will bring most (not necessarily all) of the following: ⚙️ Automation & Low-Code Workflows Practical experience building solutions with Google Apps Script or Zoho Creator/Flow , including REST APIs and webhooks Familiarity with workflow bridges like Zapier, Make, or n8n Bonus: Exposure to AI-based low-code tools like Cursor or Loveable 📄 Data Extraction & Integrations Hands-on experience using OCR/Document AI tools (e.g. Google DocAI, AWS Textract) to parse and structure lease or legal documents Familiarity with Tally Prime integrations via API or ODBC for syncing financial data 📇 CRM & Customer View Experience with end-to-end CRM rollouts (Zoho/Freshsales preferred), including data migration and module customization Bonus: Exposure to helpdesk tools like Zoho Desk or Freshdesk 📊 Analytics & Reporting Advanced proficiency in Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) Experience designing interactive dashboards in Looker Studio Bonus: Awareness of data warehousing concepts (BigQuery, Redshift) for creating a unified customer view 🧠 Scripting & AI Comfortable writing Python or Node.js scripts for light-weight cloud functions and ETL Experience using OpenAI/Claude APIs to build small copilots or automations (e.g., résumé rankers, document summarizers) 📋 Project & Knowledge Management Bonus: Familiarity with Trello or other Kanban-style project boards Strong documentation skills with Notion or Google Sites for building wikis, SOPs, and internal help resources 🗣️ Soft Skills Able to explain technical systems clearly to non-technical stakeholders Comfortable training teams in both English and Hindi 📩 How to Apply? If this sounds like you, please apply via this short form : 👉 https://forms.gle/3gPwMqnadpf3dP159 We’ll review responses daily. If you clear the knockout round, you’ll receive a 30-minute skills test within 24 hours. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: We are looking for a Partner Marketing Manager to drive joint go-to-market initiatives with our strategic partners. In this role, you will collaborate closely with alliances, sales, and global marketing teams to plan and execute campaigns that generate pipeline, increase brand visibility, and accelerate partner-influenced revenue. You will be the strategic lead for marketing programs across key partner types—resellers, system integrators, technology alliances, and cloud platforms. Key Responsibilities: Partner Strategy & Planning Develop and execute integrated marketing plans with key partners aligned to revenue goals and business priorities Identify opportunities for co-branded campaigns, joint events, product launches, and content marketing Collaborate with partner managers to define KPIs and engagement goals Demand Generation & Campaign Execution Build and manage joint campaigns: digital ads, email nurtures, webinars, solution briefs, and in-person events Track and optimize campaign performance to improve ROI Work with content, design, and digital teams to support execution Co-Marketing & MDF Management Manage Market Development Funds (MDF): budgeting, partner enablement, approvals, and claims Provide partners with campaign-in-a-box materials and templates to simplify execution Track partner-sourced and influenced pipeline and report results Partner Enablement & Communications Liaison with product marketing & enablement to promote / propagate enablement assets for partners: battle cards, case studies, decks, etc. Drive regular communication via newsletters, portals, and webinars Support onboarding of new partners with go-to-market playbooks Analytics & Reporting Measure and report on partner marketing performance (pipeline, leads, ROI) Share insights and best practices across regions and internal stakeholders Qualifications 5–8 years of experience in B2B marketing, preferably with experience in partner or channel marketing Strong knowledge of co-marketing models and working with resellers, ISVs, or alliances Proficient in using tools like Salesforce, HubSpot/Marketo, Google Analytics, and Excel Exceptional project management, communication, and cross-functional collaboration skills Experience managing MDF programs is a plus Comfortable working in a fast-paced, metrics-driven environment Bachelor’s degree in Marketing, Business, or a related field (MBA is a plus) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As the Director of Strategic Initiatives/Chief of staff for our Global SMB Commercial Sales organization, you will play a pivotal role in shaping the strategic direction and growth of this dynamic and customerfocused division. Reporting directly to the Senior Vice President of SMB Commercial Sales, you will be responsible for driving key initiatives, ensuring organizational alignment, and fostering a highperformance culture. Your role will encompass strategy development, transformation leadership, goal setting, operational excellence, and enhancing the overall employee experience within the organization. 1. Lead Strategic Initiatives and Transformation: - Collaborate with the SVP and other senior leaders to develop and implement transformative strategies that drive growth and operational excellence. - Adapt strategies based on feedback, evolving market dynamics, and business needs, maintaining a strong focus on achieving measurable outcomes. - Oversee and shepherd critical initiatives (both short-term and long-term) from concept to execution, ensuring alignment with organizational goals. 2. Drive Goal Setting, Monitoring, and Organizational Alignment: - Lead the goal-setting process for the SMB Commercial Sales organization, ensuring alignment with broader company strategies. - Cascade goals throughout the organization, creating a cohesive, focused, and results-oriented team. - Establish an effective operating rhythm that balances agility with a steadfast focus on strategic priorities, ensuring timely adjustments when market conditions shift. 3. Enhance Communication and Reporting: - Develop and deliver clear, concise, and impactful communications on behalf of the SVP. - Prepare reports, presentations, and updates that communicate key milestones, insights, and progress to internal and external stakeholders. 4. Problem-Solving and Crisis Management: - Proactively identify potential challenges and obstacles, offering strategic solutions and problemresolution approaches. - Demonstrate resilience and adaptability in a high-change environment, maintaining composure and clarity under pressure. 5. Deliver Operational Excellence: - Identify opportunities to streamline processes, drive operational efficiency, and implement industry best practices within the SMB Commercial Sales organization. - Foster a culture of continuous improvement, ensuring that the organization remains at the forefront of industry standards. 6. Excel in Stakeholder Management: - Act as a liaison between the SVP and other departments, ensuring alignment with overall business objectives and maintaining strong relationships across the organization. - Navigate complex organizational dynamics with high emotional intelligence, diplomacy, and integrity. 7. Foster a Thriving Work Environment: - Promote collaboration, innovation, and a positive work culture within the SMB Commercial Sales organization. - Implement strategies to enhance employee engagement, satisfaction, and overall well-being. 8. Demonstrate Business Acumen and a Data-Driven Approach: - Leverage strong business acumen and data-driven decision-making to guide the strategic direction of the organization. - Utilize financial acumen to manage budgets, forecast accurately, and ensure sound financial planning. Qualifications A minimum of 15+ years of experience in sales-related strategy roles or in Consulting within the technology sector, preferably in the software industry. Deep knowledge of the B2B SaaS industry, including market trends, competition, and emerging technologies. Proven ability to set and achieve ambitious goals, fostering a culture of results and accountability. Strong track record of applying strategic thinking and vision to drive significant impact within an organization. Experience in aligning organizational goals and driving successful transformation initiatives. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong financial acumen and experience in managing budgets, forecasting, and financial planning. Outstanding problem-solving skills, with the ability to analyze situations, identify solutions, and drive effective resolutions. High political acumen to navigate complex organizational dynamics and build consensus among diverse teams. Ability to thrive in a fast-paced, dynamic environment, adapting to changing circumstances with resilience and composure. Leadership qualities that inspire and motivate global and diverse teams to achieve their best performance. Experience in crisis management, with the ability to make sound decisions under pressure. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development specialist, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information Are excited about building your career in a high-growth tech environment. Enjoy working with people and enabling learning initiatives. Are curious, dependable, and open to feedback and growth. Are passionate about making an impact in Learning & Development. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 170+ employees & more than hundreds of customers across 25+ countries . We are funded by top investment partners & have raised 11.5M USD . The Role Consultant helping customers with compliance pain points, transforming challenges into actionable insights for successful renewals/expansions. Spearheaded sales calls, product demos, and negotiate contracts. Collaborate with CSM team for seamless transitions, maintain CRM hygiene, become a platform expert, strategise with CSMs for large accounts, and manage customer expectations through cross-functional engagements. Ensure deliverables' completion. Responsibilities Become a consultant to customers converting their compliance pain points to actionable insights, leading to a successful renewal / expansion Run sales calls with short deck presentations and detailed product demonstrations Execute multi-stakeholder renewal and expansion conversations Execute contract and commercial negotiations with customers and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage deal pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the CSMs to efficiently handle large accounts and engage with marketing teams to improve revenue retention and expansion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 2+ years of Sales or Account Management experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to balance customer experience and revenue maximisation tactfully Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device Education Reimbursement Policy Show more Show less

Job Title: CRM Executive / CRM Specialist Location: Faridabad, Haryana Job Timings: 9:30 AM – 6:30 PM Salary: Better than industry standards Job Summary: We are looking for a CRM Executive to manage and improve our customer relationship management system. You will be responsible for maintaining customer data, running CRM campaigns, analyzing customer behavior, and helping improve customer engagement and loyalty. Key Responsibilities: Implement and manage CRM tools (like Zoho/Salesforce/Freshsales) for tracking leads, opportunities, and customer interactions. Monitor and improve the customer lifecycle journey — from inquiry to post-sales support. Maintain and update customer database regularly, ensuring accuracy of contact and business information. Coordinate with sales, service, and project teams to streamline communication and resolve client issues quickly. Generate CRM-based reports and dashboards for performance tracking, customer insights, and sales pipeline analysis. Lead CRM campaigns — including emailers, feedback surveys, and loyalty initiatives. Segment customer database and personalize communication for key accounts. Support the creation of monthly newsletters and other customer communication content. Ensure timely follow-ups with clients and nurture leads with personalized engagement. Provide regular training and support to team members on CRM usage. Key Skills & Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field. ( Preferred , not Mandatory ) 2–5 years of experience in CRM or Customer Engagement roles (preferably in industrial or B2B sectors). Hands-on experience with CRM platforms (Zoho/Salesforce/Freshworks etc.). Strong communication and interpersonal skills. Analytical mindset with the ability to generate actionable insights from CRM data. Basic knowledge of industrial products and solutions is a plus. Detail-oriented and highly organized. Why Join S B Syscon Pvt Ltd ? Be part of a growing and customer-centric company transforming industrial services. Opportunity to build structured CRM processes from the ground up. Collaborative work environment with cross-functional exposure. Job Type: Full-time Pay: Up to ₹276,000.00 per year Benefits: Cell phone reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies. About the Team: The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities ● Lead end to end Testing and Automation Process ● Design and implement efficient Testing practices ● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code ● Participate in Planning meetings and ensure quality at all levels of SDLC ● Provide estimations for Manual and Automation ● Provide Testing and Automation Strategy for newly developed Features ● Identify the right tool and set up the automation framework for UI, API, and Microservices ● Increase Automation confidence by reducing random test failures ● Work closely with the Development team and ensures code is delivered with high code coverage ● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation ● Responsible for QA metrics and Automation ROI and report them to management ● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing ● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process ● Measure and Investigate Defect Leakage and provide preventive measures ● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline ● Responsible for providing QA Tech debts and Automation Roadmaps ● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline Qualifications Qualifications ● 7-10 yrs of experience in automation testing ● Passionate about QA and breaking software systems ● Good knowledge on Software Testing concepts and methodology ● Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server-Side Programming and Database) ● Good programming skills (Java / Ruby / Python / node. js / JavaScript) ● Good knowledge on Object Oriented Programming concepts and Design Patterns ● Hands on Knowledge of Test Automation approaches, Frameworks and Tools ● Hands on experience in UI, API, Cross browser Testing Tools and Automation ● Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling) ● Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis / Teamcity) ● Good Analytical and Problem-Solving Skills ● Good verbal and written communication skills Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less