106 Freshsales Jobs - Page 3

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

Inside Sales team Position Details Role: Inside Sales – Pre-Sales Executive / Manager Location: Hyderabad (Work from Office) Working Hours: 09:00 AM to 06:00 PM Working Days: Monday to Saturday (6 days/week) Vacancies: 10 (females preferred) Salary Range: ₹20,000 – ₹30,000/month (Based on skills & experience) KRAs: ● Engage with potential B2B school clients over phone/email, generated through digital campaigns and online research. ● Qualify leads by understanding customer needs, budget, and decision-making timelines. ● Conduct web-based research to generate new leads and build a prospect pipeline. ● Maintain accurate and detailed records of conversations in CRM. ● Coordinate with the support team to schedule product demos. ● Work closely with the field sales team to ensure timely follow-ups and closures. ● Share relevant product and curriculum solution information with school stakeholders. KPIs: ● Minimum 80–100 tele-calls per day ● 25–30 qualified leads generated per week ● 20% conversion rate of qualified leads to demos scheduled ● Daily CRM data accuracy and update compliance ● Lead response time within 2 working hours Candidate Eligibility Requirements: ● Experience: Minimum 1 year in B2B EdTech sales (mandatory) ● Education: Any graduate (MBA preferred) ● Skills: ○ Excellent communication in English (both spoken and written) ○ Telecalling experience in a target-driven environment ○ Proficiency in basic web research and use of CRM tools (like Freshsales, Salesforce, Zoho, etc) ○ Social media marketing knowledge (preferred) ○ Strong interpersonal and convincing skills Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Job Description Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization based out of India, Chennai Office. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team’s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and let's chat. What will your impact be? As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, SMB Solution Engineering team. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders across SMB, Expansion and Customer Success and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. About you: You have experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role. You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority. As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs. You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks. You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org. You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future. You have experience in partnerships business, have worked in alliances and channels space before and have actively contributed to growth of partner ecosystem from a technical standpoint You have been exposed to partner technical enablement activities before and have worked in joint solutioning and GTM strategies with partners Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. Qualifications Minimum 7-8 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies. 7-12 years relevant/industry experience. Exceptional soft skills and ability to influence within the organization. Ability to work with cross-functional teams and drive meaningful outcomes. Work regularly with C level executives inside and outside the organization and be a credible source of insights. A Bachelors or a Masters degree is nice to have, but not required Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Description – Digital Transformation and Automation Lead About the Role - Drive the digital backbone of a growing commercial real-estate group. - You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Total Experience - 2-3 years Availability ~40 hrs/week, 4 days on-site, 1 day remote Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. Required Skills & Experience Domain Skill Level Workspace & Security ★ LAN/Wi-Fi basics & device hardening Core Automation & Low-Code ★ Apps Script or Zoho Creator/Flow; REST APIs & webhooks Core ★ Workflow bridges (Zapier / Make / n8n) Core • Cursor, Loveable, or similar AI-driven low-code tools Bonus Data Extraction & Integrations ★ Document AI / OCR stack for PDF leases (Google DocAI, Textract, etc.) Core ★ Tally Prime ODBC/API Core CRM & Customer-360 ★ End-to-end rollout of a CRM (Zoho/Freshsales) (migration, custom modules) Core • Help-desk tooling (Zoho Desk, Freshdesk) Bonus Analytics & Reporting ★ Advanced Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) and Looker Studio dashboards Core • Data-warehouse concepts (BigQuery/Redshift) for unified customer view Bonus Programming & Scripting ★ Python or Node.js for lightweight cloud functions / ETL Core ★ Prompt-engineering & Gen-AI APIs (OpenAI, Claude) for copilots Core Project & Knowledge Management • Trello (or equivalent Kanban) Bonus ★Notion / Google Sites for wiki & SOPs Core Soft Skills ★ Clear documentation & bilingual (English/Hindi) training; stakeholder comms Core Compensation - 40 – 50 k p.m Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. Design, Develop, Maintain software Be able to plan and execute goals Assist Product Owners with planning and roadmaps Lead a team of 2-4 engineers Strong communication skills a must Platform services exist to be used by other teams in Freshworks Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks Mentoring other engineers in the team Strong opinions on engineering best practices You will own systems that take high scale and are capable of scaling to greater heights Ensure 99.99% availability of your production systems Ensure 99.999% uptime of your production systems Must Have: Overall 6-10 years of Experience Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles Strong testing habits, passionate towards unit testing and TDD. Extensive experience in Agile methodologies Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang Good understanding of data structures Strong understanding of HTTP and REST principles Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. Experience handling Production workloads, with experience handling production issues Strong CI/CD experience Devops knowledge Infra knowledge of popular internet serving applications Good understanding of multithreading and concurrency primitives Strong design skills Ability to breakdown a problem Cloud/SaaS experience Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB Strong knowledge of git Strong analytical and problem solving skills Good to have: Prior experience leading a team Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB Supporting Production issues brought up by end customers Keeping up to date with the cutting edge of technologies Familiarity with GitHub a plus Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle Experience using APM tools like DataDog, NewRelic Expertise in Java Qualifications Coding - Datastructures, Algorithms System Design and Architecture, Distributed Systems, AWS, Devops, C/CD, Maintenance, Bug fixes, Performance Engineering + Team mentoring/handling Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: 6-9 years of prior experience Advanced understanding of OOPS Knowledge of SDLC (Software Development Lifecycle) Experience of working in an Agile environment Ability to design for scale and performance Ability to do peer code reviews Solid problem-solving skills Experience with hands-on programming Expertise in data structures and algorithms Qualifications Degree in Computer Science or equivalent practical experience Experience with large-scale systems Intermediate knowledge of Ruby on Rails Prior experience with AWS Experience with open-source projects Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

🚨 We’re hiring a B2B Marketer – Tech & Services! 📍 Chennai | 💼 B2B Marketing | 🎯 1–4 years experience At Inception Business Services, we work with some of the most ambitious B2B and tech-led brands. We’re looking for a marketer who can not only strategise but execute — someone who understands the B2B buying journey and knows how to turn demand gen into actual growth. KEY RESPONSIBILITIES ▪️ Assist in developing and executing B2B marketing strategies ▪️ Conceptualise and run integrated demand and lead generation programs ▪️ Work closely with sales teams to align marketing efforts ▪️ Plan and execute campaigns ▪️ Support content creation for B2B audiences ▪️ Use CRM and lead generation tools ▪️ Campaign management & optimisation ▪️ Stay informed about trends in B2B marketing, including martech, CRM, and buyer behavior REQUIREMENTS ✔ Strong understanding of the B2B customer journey and decision-making process ✔ Hands-on experience with CRM tools (e.g., HubSpot, Zoho, Freshsales) ✔ Dem gen and lead gen experience on LinkedIn ✔ Excellent communication, project coordination, and analytical skills If this sounds like a fit, or if you know someone great — let’s talk. 📩 Apply now or drop us a message! Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you. Responsibilities: As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams. As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems. As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt. As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs. As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines. As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems. As a visionary, aspire to achieve and define the next generation in technical and engineering standards. As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own. Requirements: Education: Bachelor's Degree in technical field OR equivalent work experience A minimum of 10 years of relevant professional experience A minimum of 10 years of software development experience in an individual contributor role Experience developing software in a commercial software product development environment. Experience working with cross-functional teams. A polyglot in programming languages with the ability to learn new technologies as the need arises. Experience building and maintaining software for scale. Clear spoken and written communication Accomplished record of bringing significant value as an individual contributor Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We're looking for an innovative and visionary Lead Product Designer to join our dynamic team in Chennai, India. As a Lead Product Designer, you'll play a crucial role in shaping the user experience of our products, leading design initiatives, and mentoring a talented team of designers. Drive the product design process from concept to launch, ensuring high-quality, user-centered design solutions Lead and mentor a team of designers, fostering a collaborative and innovative work environment Collaborate closely with product managers, engineers, and stakeholders to define product strategy and requirements Conduct user research and usability testing to inform design decisions and improve product experiences Create and maintain design systems to ensure consistency across products and platforms Develop wireframes, prototypes, and high-fidelity mockups for various digital products Present design concepts and rationales to stakeholders and executive leadership Stay up-to-date with industry trends and best practices in UX/UI design Contribute to the overall product strategy and vision, aligning design goals with business objectives Facilitate design thinking workshops and brainstorming sessions to generate innovative solutions Qualifications 6+ years of experience in product design, with a strong portfolio showcasing your best work Proven experience leading and mentoring design teams Expert proficiency in design tools such as Sketch, Figma, and Adobe Creative Suite Strong understanding of UX/UI design principles and best practices Excellent visual design skills with a keen eye for detail Experience with user research, usability testing, and data-driven design decisions Proficiency in creating interactive prototypes and design specifications Strong communication and presentation skills, with the ability to articulate design decisions Experience developing and maintaining design systems Familiarity with Agile methodologies and product development processes Bachelor's degree in Design, Human-Computer Interaction, or a related field Knowledge of current design trends and emerging technologies Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving skills and attention to detail Experience with responsive design and mobile-first approaches Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. Our fresh approach to software is affordable, quick to implement, and designed for the end user—empowering businesses of all sizes to create better customer (CRM, CX) and employee (ITSM) experiences. Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving 65,000+ companies—from startups to public enterprises. Our cloud-based product suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)—all powered by Freshworks Platforms, our unified platform of shared services. Recognized by CNBC, Forbes, Fortune, and Bloomberg, and honored as a Best Place to Work in San Francisco and Denver, Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products. Job Description What will the role entail? This role is with the Developer Experience Platform team and the ideal candidate will be needed to build platform capabilities into the SDK so that external developers can use the SDK to build apps that can easily extend or customise core Freshworks Products. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 5+ years of product management experience, with at least 3 years specifically in B2B/enterprise platforms Led at least 1 complete product lifecycles (ideation through launch and iteration) Experience with SDK development or developer tools, developer-facing documentation and API governance Demonstrated track record working with engineering teams to deliver technical products Experience with feature flagging, A/B testing frameworks and relevant product management tools (Jira, Aha!, ProductBoard, etc.) Platform-Specific Skills Track record managing multi-tenant platforms with different customer configurations Experience with platform extensibility (plugins, extensions, app marketplaces) Knowledge of SSO integration and experience with enterprise identity management Understanding of rate limiting, throttling, and API performance optimization Understanding of monitoring solutions (New Relic, Datadog, etc.) for platform health Technical Knowledge Clear understanding of API design principles and technical integration concepts Understanding of OAuth and other authentication/authorization frameworks Experience with webhooks and event-driven architecture Experience with data modeling and understanding entity relationships within platforms Experience with data-driven decision making and key platform metrics Basic understanding of cloud infrastructure concepts relevant to platform scalability B2B Domain Expertise Experience with enterprise sales cycles and understanding of B2B buying processes Knowledge of SaaS business models and platform monetisation strategies Experience with customer discovery in enterprise environments Familiarity with compliance and security requirements common in B2B settings Leadership Capabilities Has directly managed at least one product scrum team or served as technical product owner Experience presenting to C-level stakeholders or enterprise clients Evidence of cross-functional leadership without direct authority History of successful stakeholder management across multiple business units Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Role & responsibilities You will be the central tech enabler for our ERP + CRM platforms, supporting our operations across 3 factories and HO. This is a critical role reporting directly to senior management. ERP Responsibilities (Exactly ERP SAP Inspired) : Day-to-day ERP support for Finance, Sales, Purchase, Production, QC modules Handle user creation, data corrections, error debugging, and backup Coordinate with ERP vendor for issue resolution and process enhancements Support monthly closing, costing, stock, and interplant transfer reports Ensure database hygiene and ERPTally sync integrity CRM Responsibilities (Salesforce) : Manage Salesforce CRM users, leads, dashboards, and reporting Support Sales team across India with real-time CRM visibility Train users, handle troubleshooting, coordinate with Salesforce partner Automate follow-ups and build quote pipelines with CRM features IT Infra & Security Oversight : Oversee email (Office 365 / G-Suite), firewall, LAN/WAN, VPN Ensure VM/server backups, uptime, antivirus, printer/PC support Vendor management for IT hardware/software licenses Preferred candidate profile We are looking for a tech-savvy, hands-on ERP & CRM professional with a balanced understanding of Exactly ERP (or similar custom ERPs like SAP B1/Lighthouse) and Salesforce CRM . The ideal candidate must be self-driven, process-oriented, and capable of handling system-level troubleshooting while supporting multi-location operations. Must-Have Experience : 7+ years in IT/ERP/CRM roles, preferably in a manufacturing company Proven hands-on role in Exactly ERP (or similar SAP-like ERP systems) Strong understanding of ERP modules: Sales, Purchase, Finance, Production, QC CRM experience with Salesforce user management, reports, leads, dashboard Capability to resolve user issues independently and coordinate with ERP/CRM vendors Experience in data backup , user management , and server performance monitoring Additional Desirable Skills : Familiarity with Office 365 / G-Suite , firewall security , LAN/WAN Salesforce admin certification is a bonus Excellent Excel reporting and MIS preparation Able to handle multi-location coordination, remote support, and documentation Personality Traits : Problem solver with practical tech sense Strong communicator (can explain to non-tech departments) Reliable, stable, and disciplined Able to manage under pressure and meet monthly IT closing/reporting deadlines

Job Title: AI Expert Job Title: AI & GPT Tools Specialist Location: Ahmedabad Experience Required: 2–4 years in AI tools implementation or automation roles Budget: 4.2 to 7.2 LPA About the Role: Dermatouch is seeking a proactive and tech-savvy AI & GPT Tools Specialist who can partner with cross-functional teams—Sales, Marketing, Customer Care, Logistics, HR, CRM, and more—to identify operational bottlenecks and build AI-powered solutions using tools like ChatGPT, automation platforms, no-code apps, and generative AI. You’ll act as a creative problem solver, enabler, and AI champion within the organization. Key Responsibilities: Work with each department to identify repetitive, manual, or data-heavy tasks that can be automated or enhanced using AI tools. Build and deploy use cases using tools like ChatGPT, Zapier, Notion AI, AutoGPT, etc. Create custom GPT workflows or prompt libraries for customer service, HR, sales pitch personalization, social media content creation, lead qualification, and more. Develop and manage internal AI assistants or knowledge bases for employee onboarding and support. Support marketing with AI-generated content, campaign optimization, and chatbot improvements. Coordinate with CRM and IT to enable smarter lead scoring, follow-ups, and analytics using AI. Conduct training sessions for department heads and team members on best practices for AI adoption. Stay updated on new AI technologies and test them internally for potential use at Dermatouch. Requirements: 2–4 years of experience in a technology, automation, or AI-focused role, preferably in D2C, SaaS, or digital-first companies. Proficiency in ChatGPT (advanced prompting), generative AI tools, workflow automation platforms, and no-code/low-code tools. Familiarity with CRMs like Freshsales, marketing platforms, and WhatsApp automation tools is a big plus. Strong problem-solving, analytical, and cross-functional communication skills. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value. Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description Grafieks Analytics Ltd is a software development company empowering its customers with an AI-powered self-service BI platform that helps businesses make better decisions through intuitive dashboards and powerful insights. Role Description This is a remote 4-month internship role for a Business Development/Sales Intern with experience in selling a SaaS Business Intelligence platform. As a Sales Intern, you’ll play a key role in driving growth by identifying, engaging, and converting prospects into qualified leads. You’ll work closely with our Business Development and Marketing teams to execute outbound campaigns and close opportunities. Responsibilities Prospect and qualify leads through LinkedIn, email, and other channels Conduct outreach to potential customers in our target markets Understand customer pain points and pitch relevant use cases Manage and update leads in the CRM (e.g., HubSpot, Freshsales) Assist in demos, calls, and pipeline follow-ups Analyze and report on sales performance and KPIs Collaborate on experiments to improve outreach and conversions What We're Looking For Prior internship or experience in SaaS sales, BDR, or business development Familiarity with tools like LinkedIn Sales Navigator, Apollo, Hunter, etc. Strong written and verbal communication skills Self-starter attitude and ability to work independently Passion for tech, analytics, or startups Bonus: Understanding of data visualization or BI tools (Tableau, Power BI, etc.) What You’ll Gain Real-world SaaS sales experience with measurable impact Opportunity to work alongside seasoned growth and product teams A chance to turn this internship into a full-time role based on performance Mentorship and learning in a collaborative startup culture We’d love to hear how you’ve helped close a deal or land a demo! Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value. Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

We’re hiring a street-smart, hungry intern to join our Marketing team and roll up their sleeves on the stuff that moves the needle. This is not a coffee-fetching, slide-polishing kind of internship. You’ll be doing real, high-impact work that supports sales, growth, and GTM. We’ll coach you on tools and strategy—but you need to bring the hustle. Selected Intern’s Day-to-day Responsibilities Include Build high-quality lead lists using tools like LinkedIn Sales Navigator, Lusha, etc. Clean and enrich CRM data by understanding ideal customer profiles (ICPs), industries, and key decision-makers. Assist in setting up email campaigns via tools like FreshSales, SendGrid, or HubSpot. Ensure campaign hygiene manage lists, segments, review copies, and validate links. Distribute content across websites, newsletters, blogs, and social media. Monitor and analyze performance metrics and suggest actionable improvements. Coordinate internally, manage digital assets, and maintain marketing hygiene. Support influencer operations, customer marketing, and feedback collection. Perks & Benefits Real, hands-on startup experience—not just observation. Access to end-to-end marketing and go-to-market (GTM) playbooks. Coaching and cross-functional mentorship. Internship certificate. About Company: Haptik is one of the world's largest conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of products & tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in design & product, Haptik is truly poised to lead the conversational AI revolution. We are building bots for all sizes of enterprises, big and small - come and join us! Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM, ITAM, ITOM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Take Ownership: Own and build ITAM modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the ITAM market to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidate would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules. Be a Customer Champion: Develop a sense of empathy with our ITxM customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 6+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less