Job Description

Job Title: Manager - Sales Operations Experience: 10 -12 Years Location: Pune Working Hours: 3.00pm to 12.00am Job Overview We are looking for an experienced and strategic Manager of Sales Operations with 10-12 years of experience to lead and optimize our sales operation’s function. This role will oversee all aspects of sales processes, analytics, budgeting, and system management to ensure the alignment of sales goals with the broader organizational strategy. The ideal candidate will be a data-driven leader with extensive experience managing complex sales operations functions, collaborating with senior leadership, and driving the efficiency and effectiveness of the sales team. Sales Strategy & Process Optimization: Design and implement scalable processes and best practices that improve the efficiency of the sales team and enhance customer satisfaction. Identify and drive operational efficiencies to support rapid growth and changing market conditions. Sales Budgeting & Reporting: Oversee the creation, maintenance, and accuracy of sales Budgets, ensuring they align with organizational targets and expectations. Provide senior leadership with actionable insights on sales trends, pipeline health, and performance against KPIs. Ensure that sales budgets are aligned with business goals and that data is accurately tracked and analysed for performance metrics. Sales Data Management & Analytics: Lead efforts in data governance and integrity, ensuring that sales data is accurate and reliable across CRM and reporting systems. Create and manage custom reports and dashboards that provide actionable insights to sales leadership, optimizing decision-making across teams. Leverage advanced analytics to identify opportunities for improvement in sales productivity, territory management, and quota attainment. Team Leadership & Development: Manage a team of sales operations professionals, providing leadership, mentoring, and guidance to help them achieve their personal and professional goals. Establish performance goals and KPIs for the team, track progress, and provide regular feedback. Foster a culture of continuous improvement, accountability, and collaboration within the sales operations team. Oversee and ensure close collaboration between U.S and India-based Sales Operations teams. Cross-functional Collaboration: Partner with MIS teams to align sales operations strategies with overall company objectives. Work closely with Sales and Sales Operations leadership to ensure their teams have the resources and support needed to succeed, addressing challenges proactively. Support the development and implementation of sales compensation plans and incentive structures to drive desired behaviours and results. Sales Operations Governance & Compliance: Ensure compliance with sales policies, procedures, and governance standards, ensuring data accuracy and up-to-date documentation of sales-related operating procedures. Education: Bachelor’s degree in business administration, Sales, Marketing, or related field (Master’s or MBA preferred). Experience: 10-12 years of experience in sales operations, business operations, or related fields, with at least 5 years in a leadership role. Proven track record of driving operational efficiencies and optimizing sales performance in a large-scale, complex environment. Extensive experience in sales forecasting, data analysis, CRM management (preferably Salesforce), and sales tools implementation. Skills: Strong leadership and team management capabilities, with a proven ability to mentor and guide high-performing teams. Expertise in sales analytics, reporting, and budgeting, with the ability to turn complex data into actionable insights. Advanced proficiency in CRM systems (Salesforce), Microsoft Excel, and reporting tools like Tableau, Power BI, or similar platforms. Excellent communication, presentation, and collaboration skills. Strong problem-solving skills. Willingness to dive into business, system and data-related details while not losing sight of wider business impact. Strategic thinking with a strong understanding of sales operations and alignment with broader business goals. Preferred Qualifications MBA or advanced degree in Business, Sales, or a related field. Experience managing sales operations in a global or multi-market environment. Show more Show less