Job Title: Inside Sales (Only International Voice experience) Work Location: Bengaluru, Hebbal Previous experience: 1+ Year Shifts: US Shifts If you are interested in this opportunity, please share the following details with me at ramayanam.himaja@cleanharbors.com : Full Name: Total Years of Experience: Relevant Experience in International Voice Process: Experience in Upselling/Cross-Selling/Inside Sales (if any): Current CTC: Expected CTC: Notice Period: Current Location in Bangalore: Role & responsibilities The ISAM will be responsible to Identify and target potential customers and drive business in assigned territories of US/Canada market, across various industries with strong sales strategies. Hands on with Research. Research on customers needs and interests, demographics & related product/service demands, market trends and other data. Create strategies to expand business development activities and present Clean Harbor as service and solutions providers for all their business needs. Build and maintain a strong network of relationships with key decision makers in small/medium & large sized companies and ability to leverage these relationships for generating new business and retentions for Clean Harbors and ensuring high customer satisfaction. Maintain sales pipeline and following up towards closure. Preparing reports on interactions, sales activities, and other tasks assigned by the sales manager or supervisor. Partner with other team members to create outbound prospecting campaigns. Utilize Salesforce (CRM) software to manage leads, accounts, and sales activities. Manage customer accounts (updating information, maintaining, and upkeeping of all data related to customer accounts). Skills Required Overall, 2+ years of experience with strong handling of B2B & B2C Outbound Sales. Excellent communication and stakeholder management with an ability to be both persuasive and influential. Proficient in English communication skills (Neutral) Should have great relationship building skills and customer orientation to understand customer needs and provide tailored solutions. Tremendous work ethic, high integrity, willingness to learn, laser-focused, passionate & committed. Growth mindset and high change agility ability to learn new things quickly and can adapt to and champion change with peers and others. A Team player who thrives in a rapidly changing environment Disciplined in business management; adaptable to a culture of accountability; meets sales targets and operational standards. Overcome objections from Gate Keepers and Decision Makers. Comfortable in presenting at all levels, including executive level and decision-makers. Must be proficient in objection handling. Approaches others in a tactful manner; Reacts well under pressure; Reflects/Prioritize the core values of the organization. Prior knowledge of waste management and environmental science will be a plus (Not Mandatory)

Job Title: Inside Sales Team leader/Assistant manager Work Location: Pune Previous experience: 3-4 years of experience in leading Inside sales, account management, or business development. Shifts: US Shifts Job Overview: The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth, manage customer relationships, and ensure efficient sales pipeline management. This role requires strong leadership, stakeholder management, and the ability to coach and develop team members. The Team Leader will collaborate with branches, field representatives, and internal teams to align sales strategies, drive sales campaigns, and improve overall team performance. Additionally, the Team Leader will own the budget for the respective region and territories, manage Accounts Receivable (AR) due on accounts, and analyze performance, including corrective actions for lost accounts or underperformance. The role also requires strong technical sales skills to effectively communicate and sell complex products/services to customers Roles And Responsibilities Team Leadership & Performance Management: Lead, mentor, and develop a team of Inside Sales Associates, ensuring they meet sales targets, maintain strong customer relationships, and adhere to company standards. Set clear expectations for team performance, implementing corrective actions and training initiatives to drive both individual and team success. Foster a collaborative and high-performing culture, providing regular feedback, coaching, and mentoring. Conduct performance evaluations and identify growth opportunities for team members through structured development programs. Driving Sales Campaigns: Lead and execute sales campaigns within the assigned region, collaborating with the team to implement strategies that drive revenue and growth. Account & Pipeline Management: Oversee and support the team in managing assigned accounts, ensuring that each account is touched quarterly for relationship-building and account growth. AR Management: Ensure proper follow-up and management of Accounts Receivable (AR) due on accounts, coordinating with the finance team to resolve payment issues promptly. Stakeholder Collaboration: Act as the key liaison between the inside sales team, branches, and field representatives, ensuring alignment of sales strategies and optimizing customer engagement. Customer-Centric Approach: Guide the team to provide exceptional service, foster long-term relationships with customers, and proactively address their evolving needs. Ability to handle customer escalations and resolve conflicts in a calm, professional manner. Lost Reason Analysis & Corrective Actions: Analyze lost sales or account closures, identify key reasons for losses, and implement corrective actions to improve retention, reduce churn, and enhance conversion rates. Process Improvement & Strategy Execution: Identify opportunities for process improvement, introduce best practices, and ensure the execution of sales strategies to achieve team and organizational goals. Project Participation: Actively engage in cross-functional projects that contribute to team performance improvements and alignment with business objectives. CRM & Reporting: Ensure accurate tracking of sales activities, customer interactions, and team progress through CRM tools, providing regular updates and performance reports to leadership. Technical Sales Skills: Demonstrate a strong understanding of the technical aspects of products/services and communicate them effectively to customers. Provide insights into how the products/services can meet specific customer needs and solve challenges. Collaborate with technical teams for product demonstrations, customized solutions, and resolving complex customer queries. Conflict Resolution & Problem-Solving: Strong problem-solving skills to address challenges effectively and provide actionable solutions, both for the team and customers. Skills Required Proven experience in inside sales, account management, or business development. Strong leadership and team management skills, with the ability to coach and motivate a diverse team. Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively. Ability to drive and manage sales campaigns, aligning with overall business objectives. Experience in performance management, including identifying areas of improvement and implementing corrective actions. Proficiency in CRM software and MS Office. Ability to work in a fast-paced, target-driven environment. Strong problem-solving abilities and a customer-focused mindset. Knowledge of environmental science and waste management is a plus. Strong technical sales skills and understanding of the products/services being sold. High integrity, strong work ethic, and results-driven approach. Qualifications & Skills: Bachelor's degree or equivalent experience in sales or a related field. If you are interested, kindly share your profile with us at ramayanam.himaja@cleanharbors.com

Title: .Net Technical Manager Experience: 12 to 20 Years Location: Hyderabad Working Hours: 12.00pm to 9.00pm Position Overview: The Technical Manager will be working closely with product managers, customers other stakeholders to define scope, deliverables, assumptions, required resources, work plan, budget. Track project performance and produce regular status reports for management and stakeholders. Developing and implementing new processes, standards, or operational plans that will have impact on the achievement of goals. Must Have Skills: Microsoft technologies like .Net Core, MVC, Javascript and jQuery technologies Knowledge in SQL Database, C#.Net Good understanding on Web application model, Microservices, Azure Devops tools Job Description: Technical Manager with 16+ Years of experience on working with Microsoft Technologies and any Cloud exposure like Azure. Technical manager experience in implementing at least 1-2 large size green/brown field programs. Should be self-motivated, confident with a pleasing personality, and must be able to handle a team of 10+ in multiple projects. Good understanding in Software project lifecycle Management tools Guide and support team in the right direction on technology aspect Create healthy environment for the team to gather the requirements, understand the client expectations, get clarity through meetings and questions. Ensure to scheduled dates of the project delivery with the right commitment. Manage and lead the project team which includes UX, Business Analyst, designing team, development team, and QA team. Strongly monitor and report the overall progress and effectively manage people utilization; take corrective action/steps whenever necessary. Adhere to Project management tools and tracking systems to manage all aspects of project progress. Responsible for designing applications, maintaining performance, and analysing requirements and functionality along with the team. Perform skill gap analysis and training needs. Conduct performance appraisal and setting goals for team. Identification of risks, issues, and dependencies beforehand and work towards mitigation. Delivery excellence through effective teams productivity and collaboration Supports a culture of continuous process improvement through sprint retrospectives and key indicators around team performance. Ensures clear communication and organization of all strategic and business delivery team goals. Review and feedback technical artifacts of the SDLC Ensure and enforce different review checklist process to be followed by team. Improvise on design, code and release standards and process. Ability to handle software planning and software delivery activities. Good understanding of various project effort/cost estimation techniques. Should have good risk management & Stakeholder management skills. Strong presentation skills, written and verbal communication skills.

Roles & Responsibilities: Accountable for End-to-End Recruitment: Right from understanding the requirement from Hiring Managers, sourcing and screening the profiles, conducting HR interviews and Ensuring candidate joins on stipulated date by continuous follow up. Work closely with hiring managers in various departments and identify recruitment needs Responsible for Hiring across IT and non-IT positions from Junior to senior level Source and attract candidates through various channels like Job Portals, Professional networking sites, internal references, non-conventional methods like Social Media Recruitment etc. Coordinating with Hiring managers to arrange interviews and drives Work under the deadlines and achieve the target numbers Effectively negotiate compensation to arrive at proper fitment and managing internal and external stakeholders Requirement : Good written and verbal communication skills Graduation/Postgraduate with minimum 4 years of experience in BPO hiring and IT Hiring Willing to work on both IT and NON-IT requirements Work experience as an In-house Recruiter, Familiarity with full cycle recruitment Experience in managing vendors and conducting walk-in drives as and when required Should have good knowledge of MIS for creating reports on weekly, monthly and need basis.

Job Title: Azure Cloud Architect Experience: 15 + Years Location: Hyderabad - Hybrid Working Hours: 12:00 pm to 9.00 pm Preferred Skills: 15+ years of hands-on professional experience. 10+ years of experience in architecting Azure Cloud solutions. 6+ years of experience in development. Experience in leading teams and scoping, estimation, and scheduling. Experience and desire to work in a global delivery environment. Proficiency in Azure Cloud Platform; knowledge of other cloud platforms like GCP & AWS is a plus. Deep understanding of Azure services, including Azure Storage, Azure AD, and Azure VMs. Hands-on experience with designing and deploying enterprise-scale Azure solutions. Exposure and experience in designing and handling distributed systems, design patterns, and Azure Cloud native solutions. Proficiency in managing and orchestrating containerized applications using Kubernetes, including deploying, scaling, and maintaining applications in a Kubernetes cluster. Knowledge of programming languages such as Python, C#, and Node.js. Networking knowledge, understanding how local and wireless networks connect is essential for creating scalable cloud solutions. Ensuring the security of cloud environments. Familiarity with cloud security principles and practices, including encryption and identity management. Authentication and Authorization integration experience is required. Familiarity with various operating systems, especially Linux, is beneficial. Knowledge of different data storage solutions and how to manage them effectively. Strong knowledge of Agile, Continuous Delivery, Continuous Integration, and DevOps practices. Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders. Excellent analytical and problem-solving skills. Ability to work in a team in diverse/multiple stakeholder environments. Design, develop, test, and support providing technical leadership and significant contributions to enterprise solutions. Show more Show less

Job Title: Manager - Sales Operations Experience: 10 -12 Years Location: Pune Working Hours: 3.00pm to 12.00am Job Overview We are looking for an experienced and strategic Manager of Sales Operations with 10-12 years of experience to lead and optimize our sales operation’s function. This role will oversee all aspects of sales processes, analytics, budgeting, and system management to ensure the alignment of sales goals with the broader organizational strategy. The ideal candidate will be a data-driven leader with extensive experience managing complex sales operations functions, collaborating with senior leadership, and driving the efficiency and effectiveness of the sales team. Sales Strategy & Process Optimization: Design and implement scalable processes and best practices that improve the efficiency of the sales team and enhance customer satisfaction. Identify and drive operational efficiencies to support rapid growth and changing market conditions. Sales Budgeting & Reporting: Oversee the creation, maintenance, and accuracy of sales Budgets, ensuring they align with organizational targets and expectations. Provide senior leadership with actionable insights on sales trends, pipeline health, and performance against KPIs. Ensure that sales budgets are aligned with business goals and that data is accurately tracked and analysed for performance metrics. Sales Data Management & Analytics: Lead efforts in data governance and integrity, ensuring that sales data is accurate and reliable across CRM and reporting systems. Create and manage custom reports and dashboards that provide actionable insights to sales leadership, optimizing decision-making across teams. Leverage advanced analytics to identify opportunities for improvement in sales productivity, territory management, and quota attainment. Team Leadership & Development: Manage a team of sales operations professionals, providing leadership, mentoring, and guidance to help them achieve their personal and professional goals. Establish performance goals and KPIs for the team, track progress, and provide regular feedback. Foster a culture of continuous improvement, accountability, and collaboration within the sales operations team. Oversee and ensure close collaboration between U.S and India-based Sales Operations teams. Cross-functional Collaboration: Partner with MIS teams to align sales operations strategies with overall company objectives. Work closely with Sales and Sales Operations leadership to ensure their teams have the resources and support needed to succeed, addressing challenges proactively. Support the development and implementation of sales compensation plans and incentive structures to drive desired behaviours and results. Sales Operations Governance & Compliance: Ensure compliance with sales policies, procedures, and governance standards, ensuring data accuracy and up-to-date documentation of sales-related operating procedures. Education: Bachelor’s degree in business administration, Sales, Marketing, or related field (Master’s or MBA preferred). Experience: 10-12 years of experience in sales operations, business operations, or related fields, with at least 5 years in a leadership role. Proven track record of driving operational efficiencies and optimizing sales performance in a large-scale, complex environment. Extensive experience in sales forecasting, data analysis, CRM management (preferably Salesforce), and sales tools implementation. Skills: Strong leadership and team management capabilities, with a proven ability to mentor and guide high-performing teams. Expertise in sales analytics, reporting, and budgeting, with the ability to turn complex data into actionable insights. Advanced proficiency in CRM systems (Salesforce), Microsoft Excel, and reporting tools like Tableau, Power BI, or similar platforms. Excellent communication, presentation, and collaboration skills. Strong problem-solving skills. Willingness to dive into business, system and data-related details while not losing sight of wider business impact. Strategic thinking with a strong understanding of sales operations and alignment with broader business goals. Preferred Qualifications MBA or advanced degree in Business, Sales, or a related field. Experience managing sales operations in a global or multi-market environment. Show more Show less

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company’s Chairman and CTO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 23,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Job Title: Sr .Net Fullstack Developer Experience : 8 Years Location: Hyderabad Working Hours: 12:00pm to 9.00pm IST Education: Bachelors/ Master’s degree in computer science or Software Engineering The ideal candidate will have a proven track record of developing and maintaining complex web applications using .NET and Angular frameworks. Key Responsibilities Develop and maintain web applications using .NET and Angular. Collaborate with cross-functional teams to define, design, and deliver new features. Troubleshoot, optimize, and ensure the performance and security of applications. Mentor junior developers and participate in code reviews. Work in an Agile environment to deliver high-quality software solutions. Required Skills 8+ years of experience in .NET development (C#, ASP.NET, .NET Core). Strong expertise in angular (version 8 or above). Proficiency in front-end technologies (HTML, CSS, JavaScript). Experience with Web API, SQL Server, and cloud platforms. Strong understanding of object-oriented design and development. Excellent communication and teamwork skills. Preferred Skills Experience with Docker, CI/CD pipelines, and Agile/Scrum methodologies. Familiarity with other front-end frameworks and libraries. Knowledge of application security best practices. Show more Show less

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company’s Chairman and CTO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 23,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Job Title: Sr .Net Fullstack Developer Experience: 8 Years Location: Hyderabad Working Hours: 12:00pm to 9.00pm IST Education: Bachelors/ Master’s degree in computer science or Software Engineering The ideal candidate will have a proven track record of developing and maintaining complex web applications using .NET and Angular frameworks. Key Responsibilities Develop and maintain web applications using .NET and Angular. Collaborate with cross-functional teams to define, design, and deliver new features. Troubleshoot, optimize, and ensure the performance and security of applications. Mentor junior developers and participate in code reviews. Work in an Agile environment to deliver high-quality software solutions. Required Skills 8+ years of experience in .NET development (C#, ASP.NET, .NET Core). Strong expertise in Angular (version 8 or above). Proficiency in front-end technologies (HTML, CSS, JavaScript). Experience with Web API, SQL Server, and cloud platforms. Strong understanding of object-oriented design and development. Excellent communication and teamwork skills. Preferred Skills Experience with Docker, CI/CD pipelines, and Agile/Scrum methodologies. Familiarity with other front-end frameworks and libraries. Knowledge of application security best practices. Show more Show less

To confirm your interview please fill this form: https://forms.microsoft.com/r/FVfTyHQAUi Job Title: Junior Associate or HR Associate, Employee Onboarding HR Shared Services Shift Timings: 5:00 PM 02:00 AM IST Mon - Fri. Willingness to work from office and stretch when business requires. Role Brief: As an Onboarding Associate, you will be playing a very crucial role in ensuring the smooth and efficient Onboarding of the candidates. You will be responsible for coordinating with various partner teams, recruiters, stakeholders & Candidates to ensure efficient, compliant, timely onboarding of candidates and focus on providing exceptional candidate experience. The role requires excellent communication skills with the ability to make quick decisions and should take complete ownership in getting the candidates prepped for the journey with Clean Harbors primarily supporting US & Canada regions. Role & responsibilities This is an Onboarding Associate role, where you will primarily be supporting the Driver & Non-Driver Candidates in US & Canada. Coordinate with the Recruitment team on New Drivers to be Onboarded Gather and process/follow up on all necessary paperworks, backgrounds, medicals for the Driver candidates Work closely with the candidates to ensure they have a smooth onboarding process right from their first day & partner along for their first week tasks Coordinate with the Hiring Managers to ensure onboardings are complete in a timely manner & work on any issues to be resolved very closely Distribute login credentials, manuals, guidelines as required. Ensure new hires have technical assistance to properly set up their hardware and software. Assign and assist the New Hires on the mandatory training and policies that may need to be completed upon onboarding. Address any additional queries that the New Hires may have till they are handed over to the Hiring Managers Monitoring onboarding systems to ensure that all necessary onboarding tasks are completed in a timely manner Achieve high level of business partner satisfaction in the onboarding routines. Ensure that the Candidates are on track with the day-today work assigned in the first week and work closely for any support until resolved. To collaborate and multitask on calls/emails/chat with candidates and Hiring Managers on any queries or escalations arsing as part of Onboarding. Skill/Expectations: Have an excellent verbal and written communication skills, including strong proficiency in English. Have Good logical thinking which we can correlate to problem solving ability. Are high on Ownership and trust, ability to handle sensitive and confidential information. Have Basic knowledge of US labor legislation and Onboarding tasks handled. Have the flair to connect with people whom you collaborate (can correlate to college projects collaborations). Have ability to work cross-functionally in a high-paced, dynamic environment. Have ability to follow through on tasks until completed and adhere to deadlines with high attention to detail. Have Exceptional customer relationship-building and multi-tasking skills. Are Self-managed with little supervision. Are Highly self-motivated and highly organized with strong attention to detail. Derive satisfaction from owning your role and being known as the go-to person. Pride yourself on your verbal and written communication skills. Are constantly seeking ways to improve processes, achieve greater efficiency, and expand your knowledge. Are familiar with MS Tools like work, excel, outlook, ppts will be a good add on High level of computer proficiency (Microsoft Office). Effective organizational skills and time management skills. Academic Background: Graduate / PG in any steam with all documents cleared!

Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE-listed US-based $5.2 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy, and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada, and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech-savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions, including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Our Vision: To be recognized as the premier provider of environmental and industrial services Job Title: Customer Success Assistant Manager Work Location: Pune Previous experience: 6+ Years Work Timings: Rotational Shifts (Can change based on business need, must work from office with global working windows.) Job Overview We are looking for a dynamic and customer-focused Customer Success Assistant Manager to lead and oversee our inbound service and sales teams across multiple channels, including voice, email, and chat. The ideal candidate will have a proven track record in managing cross-functional teams, driving customer satisfaction, and achieving sales objectives through effective coaching, strategy, and process optimization. You will play a key role in delivering outstanding customer service while ensuring that sales goals are met, all within a multichannel environment. Key Responsibilities Lead, motivate, and develop a team of customer service and sales agents handling inbound inquiries via voice, email, and chat. Foster a positive and high-performance culture while ensuring adherence to company policies and customer experience standards. Ensure that the team delivers exceptional service across all channels, resolving inquiries promptly, addressing customer needs effectively, and providing solutions that enhance the overall customer experience. Drive sales performance through effective coaching and enablement, ensuring the team can successfully upsell, cross-sell, and meet sales targets across voice, email, and chat interactions. Develop and implement strategies to optimize customer experience across all communication channels (voice, email, chat), ensuring consistent service and sales quality. Maintain a seamless experience for customers transitioning between channels. Monitor team performance metrics, including service level agreements (SLAs), first call resolution (FCR), customer satisfaction (CSAT), sales conversion rates, and more. Provide regular reports and actionable insights to leadership. Continuously assess team needs and conduct ongoing training to enhance product knowledge, sales techniques, and communication skills across all channels. Provide feedback and coaching to individuals to improve both service and sales performance. Manage and resolve complex customer issues or escalations that require immediate attention, ensuring that the team meets customer expectations and turns challenges into opportunities. Identify and implement improvements in workflows, tools, and systems to enhance efficiency and drive better customer and sales outcomes across all channels. Lead initiatives for process innovation. Work closely with other departments (such as operations, marketing, product, and IT) to ensure the alignment of service and sales strategies, resolve operational challenges, and improve the overall customer experience. Focus on customer retention by identifying opportunities to add value to customer relationships, improve engagement, and resolve any dissatisfaction proactively. Qualifications & Skills 6+ years of Operations excellence as designated people management experience of managing a span of minimum 50 + people, with multiple functions across business (preferably in Sales or Customer Success, Customer Care field) Must have worked with cross-functional teams across the globe Must possess a global mindset and adaptability to different environments. Must be Quality Oriented (Lean / Six-Sigma qualified would be desirable) with a passion for process improvement and automation,n with excellent analytical/ problem-solving inclination Business-related Bachelors/ master’s degree. Experience leading and coaching teams of analysts; developing career paths and opportunities. Demonstrated ability to work on multiple projects simultaneously. Excellent written and speaking communication skills; highly proactive; previous experience working with US-based leadership. Excellent leadership skills and track record of delivering through teams and integrating business and technology stakeholders. Advanced Proficiency in MS suites, like Word, Excel, and PowerPoint, etc. Attention to detail and able to maintain data confidentiality. Show more Show less

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $5.2 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Our Vision Our Vision To be recognized as the premier provider of environmental and industrial services Job Overview The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth, manage customer relationships, and ensure efficient sales pipeline management. This role requires strong leadership, stakeholder management, and the ability to coach and develop team members. The Team Leader will collaborate with branches, field representatives, and internal teams to align sales strategies, drive sales campaigns, and improve overall team performance. Additionally, the Team Leader will own the budget for the respective region and territories, manage Accounts Receivable (AR) due on accounts, and analyze performance, including corrective actions for lost accounts or underperformance. The role also requires strong technical sales skills to effectively communicate and sell complex products/services to customers Roles And Responsibilities Team Leadership & Performance Management: Lead, mentor, and develop a team of Inside Sales Associates, ensuring they meet sales targets, maintain strong customer relationships, and adhere to company standards. Set clear expectations for team performance, implementing corrective actions and training initiatives to drive both individual and team success. Foster a collaborative and high-performing culture, providing regular feedback, coaching, and mentoring. Conduct performance evaluations and identify growth opportunities for team members through structured development programs. Driving Sales Campaigns: Lead and execute sales campaigns within the assigned region, collaborating with the team to implement strategies that drive revenue and growth. Account & Pipeline Management: Oversee and support the team in managing assigned accounts, ensuring that each account is touched quarterly for relationship-building and account growth. AR Management: Ensure proper follow-up and management of Accounts Receivable (AR) due on accounts, coordinating with the finance team to resolve payment issues promptly. Stakeholder Collaboration: Act as the key liaison between the inside sales team, branches, and field representatives, ensuring alignment of sales strategies and optimizing customer engagement. Customer-Centric Approach: Guide the team to provide exceptional service, foster long-term relationships with customers, and proactively address their evolving needs. Ability to handle customer escalations and resolve conflicts in a calm, professional manner. Lost Reason Analysis & Corrective Actions: Analyze lost sales or account closures, identify key reasons for losses, and implement corrective actions to improve retention, reduce churn, and enhance conversion rates. Process Improvement & Strategy Execution: Identify opportunities for process improvement, introduce best practices, and ensure the execution of sales strategies to achieve team and organizational goals. Project Participation: Actively engage in cross-functional projects that contribute to team performance improvements and alignment with business objectives. CRM & Reporting: Ensure accurate tracking of sales activities, customer interactions, and team progress through CRM tools, providing regular updates and performance reports to leadership. Technical Sales Skills: Demonstrate a strong understanding of the technical aspects of products/services and communicate them effectively to customers. Provide insights into how the products/services can meet specific customer needs and solve challenges. Collaborate with technical teams for product demonstrations, customized solutions, and resolving complex customer queries. Conflict Resolution & Problem-Solving: Strong problem-solving skills to address challenges effectively and provide actionable solutions, both for the team and customers. Skills Required Proven experience in inside sales, account management, or business development. Strong leadership and team management skills, with the ability to coach and motivate a diverse team. Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively. Ability to drive and manage sales campaigns, aligning with overall business objectives. Experience in performance management, including identifying areas of improvement and implementing corrective actions. Proficiency in CRM software and MS Office. Ability to work in a fast-paced, target-driven environment. Strong problem-solving abilities and a customer-focused mindset. Knowledge of environmental science and waste management is a plus. Strong technical sales skills and understanding of the products/services being sold. High integrity, strong work ethic, and results-driven approach. Qualifications & Skills Bachelor's degree or equivalent experience in sales or a related field. Show more Show less

Title: Power BI Developer Experience: 5+ Years Location: Hyderabad, Hybrid Working Hours: 12:00pm to 9.00pm We are seeking a Senior Power BI Developer to join our team. The ideal candidate will have extensive experience in developing and managing BI solutions, with a strong focus on Power BI. You will be responsible for transforming complex data into meaningful insights, leading BI projects, and mentoring junior developers. Must have Skills: Power BI Development, Data Modeling, DAX, SQL and T SQL Required Skills: Can work independently and mentor juniors when required Technically strong in both frontend (visuals, DAX) and backend (SQL, modeling) Employee should have min 5+ years of experiencie in Power BI. Proficiency in Power BI development, including report and dashboard creation. Strong understanding of data modeling and data visualization concepts. Proficient in writing DAX. Strong knowledge in SQL and T-SQL Strong communication and collaboration skills. Responsibilities: Lead the design, development, and deployment of Power BI solutions. Translate business requirements into technical specifications. Develop and maintain complex Power BI reports and dashboards. Implement and manage data models, including tabular and multidimensional models. Create advanced DAX calculations and measures. Ensure data security and compliance with best practices. Conduct unit testing and troubleshooting of BI solutions. Collaborate with cross-functional teams to integrate BI systems. Provide training and support to end users. Stay updated with the latest Power BI features and industry trends. Mentor and guide junior Power BI developers. Certifications (Nice to have): Microsoft Certified: Power BI Data Analyst Associate DA-100 or PL-300

Job Title : Associate / Senior Associate – Inside Sales (Only International Voice Process) Shift Time : 6:00 PM – 3:00 AM or 8:00 PM – 5:00 AM (Only Shortlisted candidates will receive further details via Call/Email) OVERVIEW: Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America Safety-Kleen Outbound Sales Representative must have strong organizational, planning, and exceptional communication skills with a track record of building successful customer relationships in a transactional and relationship environment. An Outbound Sales Rep. is responsible for selling Safety-Kleen’s products and services (via telephone or email) to specified customer segments and ensuring a positive customer experience. JOB SUMMARY The Outbound Sales Representative is responsible for promoting the Company’s products and services and selling those products and services with new and existing customers by telephone & email. The primary focus of the Outbound Sales Representative is to introduce potential customers to Safety-Kleen products and services they may have previously purchased or are now purchasing from a competitor. RESPONSIBILITIES Own and manage a pipeline of expired, new, and existing customer leads organized in our CRM (Salesforce) Develop a sales pitch that resonates with customers by showing value of the products being offered Utilize product knowledge and analytical research tools (i.e. Safety-Kleen resource pages, Salesforce.com, etc.) and sales training resources to effectively understand the business needs of new prospects and opportunities. Maintain, build, and expand customer relationships via telephone & email. Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Branches, increased or decreased product movement, new business, changes in service or other related information. Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs Effectively articulates the value proposition associated with Safety-Kleen’s products and services. Regularly communicate with assigned accounts regarding new products and services Immediately notify the management team if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of reason for the situation Viewed as a trusted environmental waste and New Lube advisor to the customer. Utilizes the knowledge of Safety-Kleen’s environmental waste removal services and Performance Plus Lube products to help customers meet local, state and federal regulatory laws. Coordinate with appropriate Branch to meet or exceed the customer’s expectation. Requirements: Min 6 months outbound sales experience or equivalent combination of education and work experience. Sells Consultatively – Ability to use collaborative communication to engage clients in discussions that result in mutual value. Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key! Excellent attention to detail. Ability to work in a fast-paced environment. Excellent verbal and written communication, listening and organizational skills - No fear of the phone. Excellent keyboarding ability (40+ WPM) Show more Show less

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company’s Chairman and CTO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 23,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company’s Chairman and CTO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees Job Title: Data Analyst - Ecommerce Experience: 7 to 9 Years Location: Bengaluru Working Hours: 3:00 pm – 12:00 am IST Collect, clean, and manage large datasets from multiple sources to ensure accuracy and reliability. Perform in-depth analysis of order details, Revenue, user behavior, and conversion metrics to uncover opportunities for improvement. Monitor key performance indicators (KPIs) and generate reports on Revenue, Line of Business growth & IP Address report. Create clear, insightful dashboards and visualizations using tools like Tableau, Power BI, or advanced Excel. Present findings and actionable insights to both technical and non-technical stakeholders. Develop automated reporting solutions for efficient performance tracking. Provide data-driven recommendations for improving website usability, reducing friction points, and optimizing revenue. Maintain the highest standards of data accuracy, privacy, and security. Ensure compliance with data protection regulations and company policies. Proficient in Advanced MS Excel (Pivots, calculated fields, Conditional formatting, charts, dropdown lists etc.), MS PowerPoint and MS Access Advanced level SQL Familiarity with SQL, and VBA coding, Excel Macros etc. Minimum 7 years of professional experience in a data Analytics or related role. Strong knowledge and hands-on experience with statistical and machine learning techniques. Strong communication and presentation skills. Ability to work in a fast-paced, collaborative environment. Knowledge of data engineering principles and practices is a plus. Good To Know Experience with Magento or other e-commerce platforms. Familiarity with CRM systems and marketing automation tools. Certifications in analytics tools or platforms (e.g., Python, SQL, Tableau, Power BI). Show more Show less

Job Title: MS SQL Server Developer Experience: 2-3 Years Location: Hyderabad, Hybrid Working Hours: 12.00pm to 9.00pm Junior SQL Developer in Production Support - responsible for maintaining the health and performance of database systems in a live production environment. They handle data-related issues, support incident resolution, and ensure smooth operation of database-driven applications. Key Responsibilities: Production Support: Monitor and support live database systems. Respond to and resolve database-related incidents and service requests. Perform root cause analysis for recurring issues. SQL Development & Maintenance: Write and optimize SQL queries, stored procedures, and scripts. Assist in data extraction, transformation, and loading (ETL) tasks. Support data validation and reconciliation processes. Collaboration: Work closely with application support, development, and infrastructure teams. Communicate effectively with stakeholders to understand and resolve issues. Documentation & Reporting: Maintain documentation for support procedures and known issues. Generate reports and dashboards as needed. Shift & On-Call Support: Participate in rotational shifts or on-call support as required Qualification Criteria Experience: 2 years of experience in SQL development or database support. Internship or academic project experience with databases is a plus. Technical Skills: Basic to intermediate knowledge of SQL (e.g., SELECT, JOIN, INSERT, UPDATE). Familiarity with relational databases like SQL Server, MySQL, or Oracle. Understanding of database concepts, indexing, and normalization. Exposure to scripting languages (e.g., Python, Shell) is a plus. Familiarity with ticketing tools (e.g., ServiceNow, Jira) is helpful. Soft Skills: Strong analytical and troubleshooting skills. Good communication and teamwork abilities. Willingness to learn and adapt in a fast-paced environment.

Job Title: Manager of Sales Operations Experience: 10+ Years Location: Pune Working Hours: 3.00pm to 12.00am Job Overview: We are looking for an experienced and strategic Manager of Sales Operations with 10-12 years of experience to lead and optimize our sales operations function. This role will oversee all aspects of sales processes, analytics, budgeting, and system management to ensure the alignment of sales goals with the broader organizational strategy. The ideal candidate will be a data-driven leader with extensive experience managing complex sales operations functions, collaborating with senior leadership, and driving the efficiency and effectiveness of the sales team. Responsibilities: Sales Strategy & Process Optimization Sales Budgeting & Reporting Sales Data Management & Analytics Team Leadership & Development Cross-functional Collaboration R les Operations Governance & ComplianceR Requirements: 10-12 years of experience in sales operations, business operations, or related fields, with at least 5 years in a leadership role. Proven track record of driving operational efficiencies and optimizing sales performance in a large-scale, complex environment. Extensive experience in sales forecasting, data analysis, CRM management (preferably Salesforce), and sales tools implementation. Strong leadership and team management capabilities, with a proven ability to mentor and guide high-performing teams. Expertise in sales analytics, reporting, and budgeting, with the ability to turn complex data into actionable insights. Advanced proficiency in CRM systems (Salesforce), Microsoft Excel, and reporting tools like Tableau, Power BI, or similar platforms. Excellent communication, presentation, and collaboration skills. Strong problem-solving skills. Willingness to dive into business, system and data-related details while not losing sight of wider business impact. Strategic thinking with a strong understanding of sales operations and alignment with broader business goals.

Title: Salesforce CRM Developer/ Sr Developer Experience: 4 to 10 Years Location: Hyderabad Working Hours: 12.00pm to 9.00pm Responsibilities Develop Apex (classes and triggers) based on specific requirements to extend Salesforce to support business requirements. Deep understanding of the declarative aspects within Salesforce Custom User Interface development, including Lightning pages, Aura Components and Lightning Web Components, Integrations: Use Salesforce APIs/Event Driven Flow to integrate with other systems used in the organization, Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development, Take ownership of release cycles to implement and deploy new/updates to existing applications and code, Collaborating with IT / Developers for other systems to integrate across the business, Supporting the Salesforce Administrator. Collaborating with the Product Team to validate business requirements and any considerations (security, scalability, limits). Required Skills : 4-10 years of experience with Salesforce Sales cloud. Service cloud is a plus. Able to work independently but also showcase good team player instincts. Able to collaborate and communicate effectively with business stakeholders / other Salesforce team members, Certified Salesforce Platform Developer I, Proficient with Microsoft Visual Studio, Salesforce Lightning Design System, and the Salesforce development lifecycle. Bachelors/Postgraduate degree, professional qualification, or relevant experience. Desirable: Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I

Job Title: Senior Product Owner Experience: 10 + Years Location: Hyderabad Working Hours: 12.00pm to 9.00pm We are seeking an experienced Product Owner who is passionate about Data, with a strong background in Data Analytics, Statistics, and expertise in understanding Data Science, Data Analytics, Business Intelligence and Artificial Intelligence/Machine Learning (AI/ML) principles. This role is pivotal in driving AI/ML initiatives, shaping product features, and ensuring successful project delivery. Responsibilities: 1. Product Ownership: Define and prioritize features for AI/ML-driven products based on market needs and business goals. Own the product roadmap, work with business partners to ensure alignment with the overall strategic vision. 2. Data Analytics and AI/ML Expertise: Utilize data analytics and statistical knowledge to guide product decisions and improvements. Collaborate with data scientists and AI/ML engineers to understand and integrate advanced technologies into the product. 3. Agile Project Management: Work closely with development teams using Agile methodologies, providing clear and detailed requirements. Prioritize and manage the product backlog, ensuring timely delivery of features and enhancements. 4. Stakeholder Collaboration: Collaborate with cross-functional teams, including data scientists, engineers, and business stakeholders, to gather input and feedback. Communicate effectively with stakeholders to ensure their needs are incorporated into the product roadmap. 5. Technology Proficiency: Possess a good understanding of technologies in the AI/ML space, including Gen AI, Azure AI, Python, and other relevant tools and frameworks. Stay updated on emerging technologies in the AI/ML field and assess their potential impact on the product. 6. Quality Assurance: Work closely with quality assurance teams to ensure product features meet high standards of quality and performance. Participate in user acceptance testing and ensure product meets user expectations. Qualifications: Bachelors degree in computer science, Data Science, or a related field. Master's degree preferred. Proven experience (8+ years) as a Product Owner or similar role with a focus on AI/ML-driven products. Strong understanding of Data Analytics, Statistics, and principles of Data Science. Proficiency in Agile methodologies and project management. Experience working with AI/ML technologies, including Azure AI, Python, and related frameworks. Excellent communication and collaboration skills. Knowledge of Chemistry and waste management would be an added advantage.