On-site
Full Time
Location: Goa
The Key Account Manager will play a crucial role in ensuring service quality, compliance, and customer satisfaction while driving business growth through strategic partnerships.
- Identify, recruit, and onboard transportation service providers (cabs, taxis, rent-a-car, rent-a-bike, self-drive, bike taxis, etc.) in Goa.
- Ensure all partners comply with company policies, legal requirements, and service standards.
- Conduct background checks, document verification, and KYC for drivers/vehicle owners.
- Negotiate contracts, commission structures, and service agreements.
- Build and maintain strong relationships with transportation partners to ensure long-term collaboration.
- Address partner concerns, resolve disputes, and ensure smooth operations.
- Conduct regular meetings and feedback sessions to improve service quality.
- Develop strategies to increase the number of onboarded vehicles/drivers.
- Monitor market trends and competitor activities to identify growth opportunities.
- Implement promotional campaigns to attract more partners and customers.
- Ensure all transportation partners adhere to safety, licensing, and insurance regulations.
- Monitor service performance, ratings, and customer feedback to maintain high standards.
- Coordinate with the operations team to optimize fleet availability and reduce downtime.
- Track key performance metrics (onboarding rate, retention, revenue, customer satisfaction).
- Prepare weekly/monthly reports on partner performance and business growth.
- Opportunity to shape the future of transportation services in Goa.
- Competitive salary + performance-based incentives.
- Dynamic work environment with growth opportunities.
Interested candidates can apply by:
- Visiting https://www.majheapp.in/jobs
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