Location: Goa Job Type: Full-time Company: MajheApp Job Overview: We are looking for a dynamic and results-driven Key Account Manager to oversee and expand our transportation services portfolio in Goa. The ideal candidate will be responsible for onboarding, managing, and maintaining strong relationships with transportation service providers, including cabs, taxis (with Driver), rent-a-car, rent-a-bike (self-driving vehicles), chauffeur-driven vehicles, and bike taxis(Pilot). The Key Account Manager will play a crucial role in ensuring service quality, compliance, and customer satisfaction while driving business growth through strategic partnerships. Key Responsibilities: 1. Onboarding & Vendor Management : - Identify, recruit, and onboard transportation service providers (cabs, taxis, rent-a-car, rent-a-bike, self-drive, bike taxis, etc.) in Goa. - Ensure all partners comply with company policies, legal requirements, and service standards. - Conduct background checks, document verification, and KYC for drivers/vehicle owners. - Negotiate contracts, commission structures, and service agreements. 2. Relationship Management: - Build and maintain strong relationships with transportation partners to ensure long-term collaboration. - Address partner concerns, resolve disputes, and ensure smooth operations. - Conduct regular meetings and feedback sessions to improve service quality. 3. Business Growth & Strategy : - Develop strategies to increase the number of onboarded vehicles/drivers. - Monitor market trends and competitor activities to identify growth opportunities. - Implement promotional campaigns to attract more partners and customers. 4. Operations & Compliance: - Ensure all transportation partners adhere to safety, licensing, and insurance regulations. - Monitor service performance, ratings, and customer feedback to maintain high standards. - Coordinate with the operations team to optimize fleet availability and reduce downtime. 5. Reporting & Analytics: - Track key performance metrics (onboarding rate, retention, revenue, customer satisfaction). - Prepare weekly/monthly reports on partner performance and business growth. Qualifications & Skills: - Experience: Minimum 3-5 years in business development, key account management, or vendor onboarding, preferably in transportation/logistics/ride-hailing services. - Industry Knowledge: Familiarity with Goa’s transportation market, including cabs, bike taxis, and self-drive rentals. - Negotiation Skills: Strong ability to close deals and manage partnerships. - Communication : Excellent verbal and written communication skills in English, Hindi, and Konkani (preferred). - Problem-Solving: Ability to handle partner grievances and operational challenges. - Tech-Savvy: Comfortable using apps, CRM / ERP tools, and data analytics. Why Join MajheApp? - Opportunity to shape the future of transportation services in Goa. - Competitive salary + performance-based incentives. - Dynamic work environment with growth opportunities. How to Apply? Interested candidates can apply by: - Visiting https://www.majheapp.in/jobs Join us in revolutionising mobility in Goa!
