153 Saas Products Jobs - Page 2

Role & responsibilities Cold calling, email marketing, generate and track new leads to continue expanding the reach of the business. Will be responsible to generate leads and arrange meetings for sales teams. Schedule appointments with current and prospective leads. Maintain in-depth product knowledge and educate leads about the products. Requirement: Candidate should be Pune based. Experience: 7-8 months of experience. Freshers also can apply. Motivated, outgoing and self-confident person. Should have good knowledge and working experience in B2B sales Should have a basic Graduation degree.

As a talented SQA Engineer at BMC, you will play a crucial role in the development and testing of complex and distributed software products. Collaborating with developers, architects, and other Quality Assurance team members, you will validate product functionality through the execution of manual and automated test cases. Your responsibilities will include identifying end user scenarios, documenting all discovered issues, and validating fixes provided by developers. Additionally, you will contribute to product and process improvements, refine QA practices, and showcase/demo products to customers and stakeholders as needed. To excel in this role and contribute to both BMC's success and your own, you will need to bring a skillset and experience that includes a Bachelor's degree in computer science, engineering, or a related field along with at least 6 years of experience as a Quality Test Engineer in a distributed/mainframe environment. You should have demonstrable experience in functional, regression, and/or load testing, proficiency in at least one server-side language such as Java or Python, and familiarity with AI/ML implementation, algorithms, and tools. Experience with testing web and client-server applications, hands-on expertise in automation/scripting tools like Selenium, Cucumber, Robot Framework, etc., and strong test automation skills are essential for this role. Furthermore, you should possess solid experience in REST APIs testing, knowledge of SaaS products and cloud technologies, and the ability to create test strategies, test cases, and test execution plans. Familiarity with agile software development methodologies, DevOps practices, and different operating systems flavors, as well as excellent communication, interpersonal, and analytical skills, will be beneficial in your role as an SQA Engineer at BMC. While these qualifications are crucial, BMC is also open to candidates with diverse backgrounds and experiences. If you are deeply excited about joining BMC and this team, we encourage you to apply even if you are unsure about meeting all the qualifications listed above. At BMC, we value our employees and strive to create a culture that celebrates diversity, authenticity, and individuality. With a global team of over 6000 brilliant minds, BMC offers a supportive and inclusive work environment where you can truly be yourself. Additionally, BMC is committed to fair and transparent compensation practices, offering a competitive salary along with other rewards and benefits tailored to specific countries. If you have taken a break in your career and are looking to re-enter the workforce, BMC welcomes candidates who are interested in this role to learn more about our Returnship program by visiting [https://bmcrecruit.avature.net/returnship](https://bmcrecruit.avature.net/returnship).,

As a Channel Manager for the US and LATAM regions at Surveysparrow, your primary responsibility will be to develop and maintain strong relationships with both existing and new channel partners. By fostering these relationships, you will drive business growth and enhance overall partner satisfaction. Additionally, you will be instrumental in providing ongoing training, support, and resources to ensure that our partners are well-equipped to effectively sell and promote Surveysparrow. Collaborating closely with channel partners, you will identify business opportunities, devise joint sales strategies, and execute programs aimed at generating revenue and expanding our market presence. Monitoring partner performance metrics, sales trends, and market opportunities will be crucial in optimizing the partner ecosystem and enhancing sales outcomes. By staying informed about market trends, competitor activities, and customer needs in the US and LATAM regions, you will play a key role in shaping our channel strategy and pinpointing areas for improvement. Furthermore, you will work cross-functionally with the Sales, Marketing, and Product teams to ensure alignment and successful execution of strategic initiatives tailored to the region. Your role will also involve providing regular updates and insights on partner performance, market trends, and sales forecasts to your manager, in addition to ensuring that all partner activities adhere to company policies, standards, and regulations. To excel in this role, you should ideally possess a Bachelor's degree in Business, Marketing, or a related field, along with 3-5 years of experience in channel management, sales, or business development, with a preference for experience in the US and LATAM regions. Your proven ability to build and manage partner relationships effectively, coupled with strong communication, negotiation, and presentation skills, will be essential. Familiarity with sales tools and CRM software such as Salesforce and HubSpot is advantageous, as is knowledge of the technology industry or SAAS products. Moreover, the ability to work independently, manage multiple priorities in a fast-paced environment, and fluency in English (knowledge of additional LATAM languages is a plus) are desirable qualities. Occasional travel may be required based on business needs. If you are a self-starter who thrives in a dynamic environment and possesses a genuine enthusiasm for channel sales and partner relationships, we encourage you to apply for this exciting opportunity at Surveysparrow.,

Are you highly motivated and eager to embark on the next step in your career and make a move into leadership If you are passionate about customer service, enjoy working in a fast-paced dynamic environment, and love to learn more about the amazing world of PropTech, then we would love to talk to you. As an account manager, you would be one of the key members in our customer support team and responsible for all aspects of our customer relationship as the one-point contact for the customers. We are looking for someone who enjoys helping customers and has experience in International customer support or SaaS products. Your responsibilities would include responding to incoming emails, chats, or phone calls, raising tickets, and monitoring the progress of work orders to completion. Building and maintaining excellent working relationships with colleagues from across the company to ensure that each customer receives the highest standards of service would also be part of your role. Strong written communication skills and experience in the international voice process would be essential assets. We will provide extensive training to help you adapt to our systems and processes. As a product company with stable growth over the last five years, we are expanding our support teams, and there will be plenty of opportunities for career growth. Join our growing team to be part of a vibrant community! About us GNB develops in-house software products to help UK real estate agencies manage and grow their business. Our integrated suite of technology solutions includes mobile-optimized websites, mobile apps, 360 property viewings, automated social media, and back-office software to manage sales, lettings, management, and inventory, delivering exceptional value. Our latest offering is GNB Habitat, a property portal for the UK real estate agency sector. Required Skill Sets We are looking for a team player who enjoys hitting targets and key performance indicators, has an interest in technology, a positive, confident, and professional attitude, is tenacious, a completer/finisher, and an excellent written and verbal communicator in English. To know more about us, check out our websites gnbproperty.com and gnbcareers.com. Location: Chennai Experience: 2+ years in the international voice process (UK preferred) Qualification: Master's Degree or Bachelor's Degree,

We are excited to offer an opportunity for ambitious graduates to join us as Customer Success Management Associates. This role is crucial in ensuring positive customer experiences, building loyalty, and fostering long-term relationships with our global customer base. Your Roles and Responsibilities: -Manage relationships with UK-based customers to ensure successful onboarding, product adoption, retention, and satisfaction. -Guide and support customers in becoming strong advocates for our products through regular communication and consultation. -Understand customer business objectives and help them achieve success using our SaaS solutions. -Proactively identify common issues and resolve them swiftly and professionally. -Act as the voice of the customer internally and coordinate with support, product, and engineering teams. -Identify and develop opportunities for up-selling or expanding product usage. -Respond to customer queries via email, phone, and video calls with clarity and confidence. Qualifications: -Excellent verbal and written English communication skills ability to engage confidently with international (UK) clients. -Clear understanding or strong interest in Customer Success, SaaS products, or Tech-based solutions. -A techno-commercial mindset with the ability to understand customer needs and product workflows. -A degree in engineering, business, or communication is preferred. -Strong interpersonal skills with the ability to work both independently and collaboratively. -Willingness to work in different time zones, including occasional weekends or off-hours as per business needs. What We Offer: -Competitive compensation package. -A chance to work with a talented and experienced team. -Exposure to cutting-edge SaaS products and the latest technologies. -Opportunities for continuous learning and skill development. -A collaborative and inclusive work environment.

Looking for a Billing Executive to manage invoicing, contract renewals, and client accounts. Requires 3+ years' experience in billing or SaaS, strong CRM skills, and excellent communication. Location: Malad West (onsite).

Job Responsibilities for Technical Account Manager Account Management: Serve as the main technical point of contact for key customers. Develop and maintain strong, long-term relationships with clients. Understand customer needs and business objectives to provide tailored support and solutions. Oversee customer accounts to ensure they receive the maximum value from our products and services. Conduct regular account reviews to assess customer satisfaction and identify opportunities for improvement. Develop and implement account strategies to drive customer success and retention. Monitor project progress and address any issues or challenges that arise. Technical Support and Guidance: Provide expert technical advice and assistance to customers. Help customers troubleshoot and resolve technical issues in a timely manner. Coordinate with internal teams to ensure effective problem resolution. Product Knowledge and Advocacy: Gain deep knowledge of our products and services to provide accurate and comprehensive support. Advocate for customers needs and provide feedback to the product development team. Assist in the development of product documentation, user guides, and FAQs. Training and Enablement: Conduct training sessions and workshops for customers to help them utilize our products effectively. Create and deliver presentations and demonstrations tailored to customer needs. Reporting and Analytics: Track and report on key account metrics and customer satisfaction levels. Analyze data to identify trends and areas for improvement. Prepare regular reports and presentations for internal and external stakeholders. Qualifications Education: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Experience: Minimum of 4 years of experience in technical account management or similar role. Proven track record of managing and growing customer accounts. Skills: Strong technical background with the ability to understand and explain complex concepts. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work under pressure.

Key Responsibilities Technical Support: Provide expert-level technical support to customers via phone, email, and remote sessions. Diagnose and troubleshoot application issues, including performance problems, bugs, and configuration errors. Work with customers to understand their technical environment and requirements. Issue Resolution: Analyze, identify, and resolve complex technical problems in a timely manner. Collaborate with internal teams, including development and QA, to escalate and resolve issues. Document troubleshooting steps and solutions in the knowledge base. Customer Interaction: Communicate effectively with customers to understand their issues and provide clear, concise updates. Build and maintain strong customer relationships by delivering exceptional service. Provide training and guidance to customers on the use of our applications. Product Expertise: Gain in-depth knowledge of our applications and stay updated with new features and updates. Assist in the development of user guides, FAQs, and other support documentation. Conduct regular reviews of application performance and recommend improvements. Monitoring and Maintenance: Monitor application performance and system health to proactively identify potential issues. Perform regular maintenance tasks, such as software updates and backups. Ensure the security and integrity of application data. Collaboration and Continuous Improvement: Work closely with product management and development teams to provide customer feedback and suggest enhancements. Participate in team meetings and contribute to the continuous improvement of support processes. Stay current with industry trends and best practices to enhance support capabilities.

Senior Customer Success Manager / Project Manager Who are we? We are in the business of making recruiting effortless, human and delightful. We today serve 500K+ employees in 25+ countries through our SAAS offering - RippleHire. RippleHire is a winner in Nasscom Emerge50 enterprise category, picked as a futuristic HR technology by People Matters. We delight over half a million users in 25+ countries, and we are looking for Customer Success professionals who will build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences throughout the customer journey. The ideal candidate is highly customer centric, experienced with product implementations, passionate about learning and using analytical skills to identify problems, find solutions, and improve relationships. What will you be doing? Lead Product Implementation Projects Lead end-to-end project management for multiple concurrent projects Develop comprehensive project plans, timelines, and own outcomes and customer sentiment Define project scope, goals, and deliverables in collaboration with stakeholders Monitor project progress and adjust plans as needed to ensure successful delivery Set up and run governance meetings internally and externally. Proactively identify project risks, develop mitigation strategies and communicate with customer leadership. Manage expectations and resolve conflicts when they arise Present project updates and outcomes to executive leadership Act as first advisor to the implementation team internally. Review the status of their work and provide necessary guidance & mentorship. Support them on any customer alignment needed during all stages Strategic Partnership, Value Delivery & Relationship Management: Understand the customers key hiring objectives, their goals and their challenges, and use a consultative approach to help address them. Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our solution to our customers organizational objectives, initiatives and strategies. Drive product adoption and improve engagement through education and best practice sharing Provide support on queries/issues reported by end users, conduct analysis on issues, collaborate with the engineering team to provide resolutions. Leverage data-driven insights and regularly communicate the impact of the product and engagement on the customer’s desired outcomes through monthly and quarterly reviews Liaison between the customers and internal teams to ensure any technical or product related issues are resolved Be the voice of the customer and provide insightful feedback to the product teams to inform the product roadmap Analyze trends in CSAT and NPS scores to identify areas for improvement Build strong customer advocacy to boost customer referrals and develop case studies Ensure customer retention and growth through meaningful interactions and value delivery Required Skills 6-10 years of experience in customer facing roles in Customer Implementation, Project Management or Customer Success in the TA Tech or HR Tech domains Experience in at least 2 hands-on product implementations in TA Tech or HR Tech solutions as a Functional / Techno-Functional Consultant Strong technical acumen with the ability to understand configurations and solution customer needs through the product Project management experience with demonstrated ability to manage multiple implementation projects simultaneously Demonstrated agility, adaptability and growth mindset to drive change management Strong skills in written and verbal communication and presentation Self starter with the ability to think out of the box and arrive at creative problem solving initiatives Analytical and data driven with the ability to use derive insights in reports and dashboards and communicate effectively Strong stakeholder management skills with the ability to assertively manage conflicts and drive timely outcomes

Join Truein as a Customer Success Manager to drive product adoption, client retention, and revenue growth for enterprise and mid-market customers. Lead onboarding, training, upselling, and customer advocacy. 5+ yrs SaaS experience required. Health insurance

Greetings from JTSi Technologies India Pvt Ltd! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co at Kochi Infopark are urgently looking for a Sales Manager for our operations in Kochi. The incumbent must be well experienced in end to end sales activities for a reputed organisation dealing with IT Products [ ERP SaaS ] and IT Services [ Resource Augmentations ] with strong communication skills and US clients handling exposure. JTSi Technologies India Private Limited is a US based IT Co, with 20+ years into business. Our global offices are in Washington DC & New Jersey USA, and our Indian HQ is in Bangalore. Designation : Sales Manager [ IT Products & Services ] Qualification : Graduation Preferably MBA Skillsets : Sales Management for IT Products [ ERP SaaS ] and IT Services [ Resource Augmentations ] Experience : Minimum 7 to 10 Years Place of Posting : Infopark, Kochi / Remote. Shift Time : 06.30 PM 03.30 AM IST Roles and Responsibilities. 1. Attend business opportunities including staff augmentation (offshore) and ERP (SaaS/Cloud) system design and implementation referred through the US office sales team 2. Discuss the entire sales cycle including client communication, scheduling, scope preparation (SOW), proposal preparation, and attend sales meetings 3. Discuss ERP workflows and business process as needed 4. Broker discussions between the US client and team India 5. Maintain price list and discuss pricing with the US clients 6. Align discussions between JTSi sourcing team, format resume, and submit qualified resources 7. Present JTSi profile to a prospective client 8. Update sales journal and update stakeholders as needed 9. Weekly report on every account to be shared with stakeholders 10. Build contacts with potential clients to create new business opportunities 11. Staff augmentation and account management 12. Keep the prospective client database updated 13. Facilitate sales presentations and communications for new business opportunities 14. Research and identify any new market opportunities 15. Increase client database, manage and maintain client relationship 16. Setting goals for self and team, thereby developing strategies to meet those goals. Thanks and Regards, Recruitment Team JTSi Technologies India Private Limited, Third Floor, Thapasya Building, Kochi Infopark. Contact : +91 484 4070368 | E Mail : careers@jtsiindia.com | Web : www.jtsiindia.com

At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Our commitment to giving back to the community drives us to be better every single day. In our work environment, we prioritize balancing your priorities because we know that you will bring your best every day. We celebrate your wins and support you every step of the way. Your peers will inspire, drive, and make you laugh out loud! We help our customers achieve autonomy in the digital world by freeing up time and space to become an Autonomous Digital Enterprise. We are relentless in our pursuit of innovation, with a focus on modernizing mainframe systems through our Intelligent Z Optimization & Transformation products. Our goal is to enhance the developer experience, mainframe integration, application development speed, code quality, and application security while reducing operational costs and risks. As we continue to grow, innovate, and perfect our solutions, we are looking for a talented SQA Engineer to join our family. In this exciting role at BMC, you will work with developers, architects, and other Quality Assurance team members to validate product functionality through manual or automated test execution. You will identify end user scenarios, document test cases, track issues and defects, and validate fixes provided by developers. Additionally, you will contribute to product and process improvements, refine QA practices, and understand product capabilities from a customer perspective. You will have the opportunity to showcase/demo products to customers and stakeholders when required. Your responsibilities will also include writing test automation scripts, problem-solving, debugging issues, and automating manual assignments in Robot/SuperTest. To succeed in this role, you should have a Bachelor's degree in computer science, engineering, or a related field with at least 6 years of experience as a Quality Test Engineer in a distributed/mainframe environment. You should have significant experience in functional, regression, and/or load testing, proficiency in at least one server-side language such as Java or Python, and experience with AI/ML implementation and tools. Hands-on experience with automation/scripting tools like Selenium, Cucumber, Robot Framework, or Ansible is required, along with strong test automation experience, REST APIs testing experience, and familiarity with SaaS products, cloud technologies, and agile software development methodologies. While these skills are essential, we are also looking for someone who can contribute to testing innovative solutions in the AI/ML domain, leverage data to derive insights, build predictive models, and enhance our mainframe services. If you are seeking to re-enter the workforce after a career break, we encourage you to apply as we value talents from diverse backgrounds and experiences. At BMC, our culture is built around our people, and we value authenticity and diversity. We offer a competitive compensation package that includes various rewards and benefits tailored to different countries. If you are passionate about BMC and excited about joining our team, we welcome you to apply and be part of our global community of brilliant minds.,

Job Title: Product Head KASTURI HRMS Location: Noida, Sector 57 Experience: 10+ Years Employment Type: Full-time Industry: IT / SaaS / HR Technology About KASTURI HRMS KASTURI HRMS is the flagship SaaS product of Megamax Services Pvt. Ltd. , built to transform how organizations manage their human capital. From onboarding and attendance to payroll, performance management, and employee engagement, KASTURI delivers a comprehensive, intuitive, and secure solution for modern HR needs. As we scale to make KASTURI a top-tier name in the HR tech space, we are looking for a visionary Product Head who can lead product development, drive innovation, and steer the platform toward becoming the preferred HRMS for businesses across industries. Role Summary As the Product Head KASTURI HRMS , you will be responsible for the end-to-end product strategy, development, and success of the platform. This is a high-impact leadership role where you will: Drive the product vision and roadmap Lead the engineering and product teams Collaborate cross-functionally with Sales, Marketing, HR SMEs, and Customer Success Define the go-to-market and growth strategy Ensure the product meets the highest standards of usability, scalability, and innovation Key Responsibilities Own and articulate the product vision, strategy, and roadmap aligned with business goals. Lead the entire product lifecycle , from discovery and definition to development, deployment, and iteration. Work closely with the engineering team to build robust, scalable, and secure solutions using Agile methodologies. Collaborate with UI/UX teams to create intuitive and delightful user experiences. Conduct regular market research, competitive benchmarking , and customer feedback analysis to drive feature planning and prioritization. Ensure full compliance with applicable HR, legal, and data privacy standards . Partner with Sales and Marketing to define product positioning, pricing, and GTM strategies. Define and monitor KPIs to measure product success and adoption, using insights to drive continuous improvement. Represent KASTURI HRMS in client presentations, demos, events, and industry forums as the product evangelist. Build and mentor a high-performing product and engineering team , fostering a culture of ownership, innovation, and delivery. Required Qualifications & Skills Bachelor's or masters degree in computer science , Engineering, Business, or a related field . Minimum of 8 years in product management , with at least 3 years leading HRMS, HR tech, or B2B SaaS products . Demonstrated success in scaling a SaaS product in a fast-paced environment. Deep understanding of HR processes and workflows , including attendance, payroll, onboarding, performance, and compliance. Proficient in Agile/Scrum methodologies and experienced with modern product development practices. Strong analytical thinking , problem-solving , and decision-making abilities. Excellent communication, presentation, and stakeholder management skills . Proven ability to lead cross-functional teams , influence at all levels, and drive outcomes through collaboration. Passion for creating user-centric , high-impact products.

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. Additionally, you will maintain a comprehensive knowledge base for customers and support agents, track key performance indicators (KPIs), and provide valuable insights and recommendations based on support data. Collaboration with cross-functional teams including product, development, sales, and marketing will be essential to ensure a seamless customer experience. Your role will also involve communicating customer feedback for product improvement, scheduling monthly client meetings to understand their needs, and proactively identifying opportunities for upselling additional products or services. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Information Technology, or a related field, along with at least 3 years of experience in customer support or customer success roles, including 1 year in a managerial position. Proficiency in customer support software, CRM tools, excellent communication skills, and the ability to analyze customer data are essential requirements. A sales mindset, problem-solving skills, and a passion for delivering exceptional customer experiences will be key attributes for success in this position. If you are a customer-centric professional with a strong understanding of customer needs and a willingness to work flexible hours to accommodate different time zones, we invite you to join our team in this full-time role. The position is based in Surat, with a day shift schedule from Monday to Friday.,

Tech Lead- Full stack Developer 7-12 yrs Bengaluru Role overview Proficient in building scalable SaaS products with a focus on microservices. Technologies worked on: Java (Mandatory) & Spring Boot along with ReactJS or any other Javascript Framework. Familiar with designing RESTful APIs and using mocking frameworks. Ability to profile services and debug performance issues. Knowledge of containerization technologies like Docker & Kubernetes. Experience with data integration tools like Pentaho Kettle or Apache Nifi. Influence technical decision-making and design choices, focusing on automation and security best practices. What would you do here Design, implement, test, and deploy both front-end and back-end components of the product. Develop, test, and deliver highly scalable services using Spring Boot Create frameworks and accelerators to expedite development processes. Establish and enforce software engineering best practices. Create design artifacts using UML for team implementation. Mentor and guide product engineers within the team. Ensure timely delivery of user stories planned for sprints. Participate in all phases of the product development lifecycle, from definition and design to implementation and testing in multi-cloud environments. Develop robust technical solutions to business problems, emphasizing quality and execution. Collaborate with motivated software developers focused on solving complex challenges and building large-scale SaaS products. Contribute to the design and construction of the product from the ground up, implementing processes for modularity, efficiency, and maintainability. Write blogs, articles, and whitepapers to share knowledge and insights.

At HoptekAI, a Kearney company, we are building AI-powered SaaS products that help trucking companies make smarter, faster decisions. From freight booking to pricing and network optimization, our tools are powering a new generation of freight intelligence. To build products our customers can trust, were looking for a QA Analyst who can build modern test automation suites, simulate real-world edge cases, and drive quality into every phase of our software lifecycle. Youll go beyond just testing youll be embedded in how our products are used, and ensure theyre rock-solid when they hit production. What You’ll Do - Design and execute QA test plans and regression suites for our web-based SaaS platform - Build and maintain automated test frameworks for APIs, backend services, and UIs - Collaborate with engineering to integrate testing into our CI/CD pipelines - Track bugs, analyze root causes, and ensure quality gates are in place across releases - Simulate real customer scenarios and usage patterns — including for edge cases in freight workflows - Partner with product and support teams to understand user behavior and pain points - Promote QA best practices across the engineering team and evangelize quality-focused culture What We’re Looking For - 6+ years of experience in QA and test automation for SaaS/web applications - Solid hands-on skills with automated testing tools (e.g., Selenium, Playwright, Cypress, Postman, etc.) - Experience writing automated tests for REST APIs, front-end UIs, and backend logic - Familiarity with CI/CD tools (e.g., GitHub Actions, Jenkins, CircleCI) - Strong troubleshooting, debugging, and root cause analysis abilities - Passion for learning how customers actually use the product — and building tests to reflect that. Bonus Points For: - Experience working in transportation, freight, or logistics tech - Understanding of microservices-based architecture and asynchronous systems - Exposure to load testing, performance testing, or chaos testing - Familiarity with tools like JMeter, Locust, or k6 Why Hoptek? - AI-Powered Freight Tech: Work on products that apply intelligence to critical supply chain decisions - Quality-First Mindset: Join early and help shape how QA is embedded into the development process - High-Growth Startup: Fast decision cycles, lots of ownership, and room to grow - Mysuru Preferred: Join us in-office for more collaboration — or work remotely from anywhere in India - We're Hiring Fast: This role is a priority as we scale product and engineering rapidly

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Description : Inside Sales Leader (Staffing Solutions USA Based) Job Location : Noida, India. Position Summary We are seeking an accomplished Inside Sales Leader with 10–12 years of proven experience in inside sales within the US staffing industry. This role is pivotal for establishing and leading a high-performing inside sales team from the ground up for a US-based staffing company specializing in contingent staffing solutions . The ideal candidate will demonstrate an entrepreneurial mindset, strong communication skills, and expertise in both inside sales and modern CRM technologies. Key Responsibilities Build, Develop, and Lead Inside Sales Team Recruit, onboard, and train a new inside sales team Foster a high-performance environment, mentoring team members and overseeing day-to-day sales operations Set clear sales goals, track performance, and provide ongoing coaching and feedback Top-of-the-Funnel Ownership Strategize and execute outreach campaigns targeting US-based clients Generate and qualify leads, ensuring a robust pipeline to support company growth Sales Outreach and Relationship Building Craft compelling pitches for both email and phone outreach tailored to decision-makers in target industries Nurture prospects from initial contact through qualified lead status Database and Lead Management Build, maintain, and segment a database of potential clients, leveraging market research and industry data Ensure data quality and accuracy to maximize conversion rates CRM & Process Management Expertly utilize CRM platforms (e.g., Hubspot, SuiteCRM) to manage pipeline, leads, and reporting Define, implement, and optimize presales stages in the CRM to align with business goals and drive consistency in lead progression Generate and analyze sales reports, funnel metrics, and campaign effectiveness Collaboration & Continuous Improvement Work closely with marketing and delivery teams to align strategies and ensure seamless client experiences Provide input on sales collateral, go-to-market plans, and incentive programs Identify areas for process, technology, or strategy enhancement and implement best practices for inside sales Key Qualifications 10–12 years of hands-on experience in inside sales for staffing or contingent workforce solutions, preferably in a US market environment Demonstrated track record in building and scaling sales teams and processes from scratch Strong ability to design and execute multi-channel outreach strategies (email, phone, social) In-depth knowledge of CRM platforms such as Hubspot, SuiteCRM, Salesforce, or similar; skilled at customizing sales workflows and reporting Comfortable working with sales and marketing tools for data research, list building, and automation Clear, persuasive communicator with excellent written and verbal skills, adept at drafting sales pitches and leading presentations Analytical mindset, capable of tracking and interpreting pipeline and performance metrics to drive improvements Bachelor’s degree in business, sales, marketing, or a related field preferred Desirable Traits Entrepreneurial, proactive, and growth-oriented mentality Experience selling staffing solutions or contingent workforce services within the US market Strong project and time management skills in a fast-paced sales environment Benefits Competitive base salary with commission potential Career growth and professional development opportunities Dynamic, collaborative team environment This role is ideal for a hands-on leader looking to build and own the inside sales engine of a fast-growing staffing company focused on the US contingent staffing market.

As a Business Development Executive at Grexa AI Pvt Ltd, located in Vashi, Navi Mumbai, you will play a pivotal role in engaging with potential clients, understanding their requirements, and effectively pitching and closing deals for our cutting-edge AI-powered digital marketing solutions. Grexa is a forward-thinking AI startup founded by industry veterans and former CXOs of Testbook.com. Our mission is to create the world's first Marketing AI Agent for small businesses, automating and optimizing digital marketing processes to drive real revenue growth and make powerful marketing accessible to every small business globally. Join our dynamic team and be part of a rapidly growing AI startup that aims to revolutionize the digital marketing landscape. Your responsibilities will include engaging with leads, understanding their needs, and efficiently closing sales deals. You will manage the entire sales cycle, from initial contact to post-sale support, utilizing CRM tools to track leads and optimize sales efforts. Staying informed about market trends, competitors, and customer pain points will be crucial in refining our sales strategies. The ideal candidate will be a graduate with at least 1 year of sales or business development experience, particularly in telesales or virtual consultative selling of digital tools or services. Strong communication skills, both verbal and written, along with a persuasive and attentive approach, are essential. A self-driven, goal-oriented mindset adaptable to fast-paced, target-driven environments is a must. Key requirements include prior experience in selling digital marketing services or SaaS products to local businesses, familiarity with SEO, online reputation management, and digital advertising strategies, as well as a proven track record in handling high-ticket sales and negotiating long-term contracts. If you are passionate about solving meaningful problems and contributing to the growth of transformative AI products, we encourage you to apply and embark on this exciting journey with us at Grexa AI Pvt Ltd.,

Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot customer issues related to our SaaS product and provide appropriate solutions Maintain customer satisfaction by timely resolution of customer issues Document customer interactions and escalate issues to relevant teams as necessary Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures Requirements: Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to troubleshoot technical problems and provide solutions Excellent problem-solving and analytical skills Strong attention to detail We are looking for fresher who willing to work at least 30 months with organisation. We are having serivce agreement to the fresher

As a Sales Manager - Acquisition in our highly motivated and aggressive team based in Gurugram, India, you will be responsible for developing new business opportunities and nurturing relationships with clients. Your product and industry savvy profile will help you build a pipeline of clients leading to new acquisitions, while your excellent relationship building skills will contribute to the growth of existing business. Collaborating with internal stakeholders, from customer experience to customer fulfillment, will be crucial to maximizing the long-term success of newly acquired customers. Your dedication to providing top-notch client service at all times will keep you driven, and the thrill of winning new business will keep your adrenaline pumping. Key responsibilities: - Generate new business opportunities to meet company revenue and gross profit objectives. - Develop sales pitch strategies that optimize market potential. - Understand customers" diverse, specific business needs and apply product knowledge to meet those needs with our products. - Engage with technology decision makers and influencers within client organizations to drive alignment and consensus on sales solutions. - Manage the sales pipeline, ensuring it is robust and will meet targets, including accurate and timely reporting of prospects. - Represent our company at industry events and meetings. Minimum qualifications: - Sales experience in solution selling and working with SAAS products. - Excellent relationship building skills. - Excellent communication skills and strong negotiation skills. Preferred qualifications: - Excellent networking in respective locations. - Expertise in technology solutions, products, and industry. - Proven ability to work well with a team. - Ability to build influential relationships. - Proven ability to manage multiple tasks efficiently.,

You will be joining our IT team in Pune as a Customer Success Executive. Your main responsibility will be to ensure customer satisfaction, drive product adoption, and establish strong relationships with clients. Acting as a trusted advisor, you will need to understand customer needs and offer tailored solutions to maximize business value. Your key responsibilities will include serving as the primary point of contact for customer accounts, developing and maintaining strong client relationships, monitoring product usage for improvement opportunities, collaborating with various teams to enhance customer experience, addressing customer inquiries promptly, identifying upsell and cross-sell opportunities, analyzing customer feedback for product enhancements, documenting customer interactions and success stories, monitoring customer health to prevent churn, staying updated on industry trends, and implementing customer success strategies. To qualify for this role, you should have a Bachelor's degree in business, IT, or a related field (a Master's degree is preferred), along with 0-2 years of experience in customer success, account management, or a related IT role. You should possess a strong understanding of IT solutions, SaaS products, or enterprise software, excellent communication and presentation skills, a problem-solving mindset, the ability to work independently and collaboratively, proficiency in CRM software and customer success tools, strong analytical skills, multitasking abilities, and a passion for delivering exceptional customer experiences.,

Job Role: Pre Sales Executive Location: Hyderabad Desired Experience: 2 4 years in handling Pre Sales role for an IT Product, Solutions or Services company preferably in SaaS environment. Education: Any Graduate with MBA (Sales & Marketing) Role Overview As a Pre-Sales Executive for our SaaS-based product, you will play a crucial role in driving the success of our sales team by engaging with prospective clients, understanding their needs, and effectively presenting our SaaS solutions. Your primary responsibility will be to serve as a key link between our sales and product development teams, showcasing the value of our product to potential customers. The ideal candidate shall have hands on experience of at least 2-4 years in handling Pre Sales role for an IT Product, Solutions or Services Company. Experience working with a SaaS Product Company is preferable. As a Presales Executive, you will be working closely across Sales, Marketing, Product Development and Customer Success Teams. The desirable candidate should have excellent communication and presentation skills. Key Responsibilities: Customer Engagement Initiate and maintain effective communication with potential clients to understand their business challenges and requirements. Conduct product demonstrations, workshops, and presentations to showcase the features and benefits of our SaaS solution. Actively listen to customer feedback and concerns, providing insightful responses and building rapport. Product Knowledge Develop a deep understanding of our SaaS product and its capabilities. Stay updated on industry trends, competitor products, and market demands to effectively position our solution in the market. Collaboration with Sales Team Work closely with the sales team to create tailored proposals and solutions based on customer needs. Collaborate with internal teams, including product development and marketing, to ensure accurate representation of the products capabilities. Technical Expertise Ability to convey technical information in a clear and understandable manner to both technical and non-technical audiences. Collaborate with the product development team to address technical queries and ensure a seamless transition from pre-sales to post-sales support. Lead Qualification Evaluate and qualify leads based on predefined criteria, ensuring a focus on high-potential opportunities. Maintain accurate records of customer interactions and transactions using CRM software. Sales Support – Assist the sales team in preparing and delivering compelling proposals and responses to RFPs (Request for Proposals). Provide input to the development of sales collateral and marketing materials. Hence, a as a Pre-Sales Executive you are expected to do all of the below on a day-to-day basis:- To create and deliver Product Presentations and Demonstrations Plan sales pitches in accordance with market and competition A go to person for any Product Demonstrations Understand customer’s needs and create custom presentations meeting their requirements Work in collaboration with Product Development teams to deliver the Custom Demonstrations Liaise with Sales and Marketing teams to handle demand generation activities like customer workshops, road shows etc., To handle RFX responses and Proposal Preparations Work under pressure in fast-paced environment with minimum monitoring Collaborating with sales leadership to ensure increased conversions Primary Skills: Proven experience in pre-sales, sales, or a similar customer-facing role. Technical Acumen – Understanding of SaaS concepts and the ability to articulate the technical features and benefits of the product. Familiarity with APIs, integrations, and other technical aspects relevant to the SaaS product Familiarity with APIs, integrations, and other technical aspects relevant to the SaaS product. Ability to quickly adapt to new product features and updates. Excellent verbal and written communication skills to effectively convey complex technical information in a clear and understandable manner. Active listening skills to comprehend customer needs and concerns. Presentation Skills – Proficient in delivering engaging and persuasive product demonstrations and presentations. Ability to tailor presentations to different audience levels, from technical teams to C-level executives. Sales Acumen – Strong sales instincts with the ability to identify and qualify leads. Understanding of the sales process, from lead generation to closing deals. Customer Focus – Customer-centric mind set with a focus on understanding customer requirements and providing solutions that meet their needs. Ability to build and maintain positive relationships with customers. Team player with the ability to collaborate effectively with internal teams, including sales, marketing, and product development. Experience working in cross-functional teams. Strong analytical and problem-solving skills to address customer concerns and provide effective solutions. Proactive in anticipating and resolving issues during the pre-sales process. Ability to adapt to changing priorities and evolving market conditions. Comfortable working in a fast-paced and dynamic environment. Stay updated on industry trends, competitor products, and market demands. Use industry knowledge to position the SaaS product effectively in the market. Proficiency in using sales tools and CRM software to manage customer interactions, track leads, and measure performance. Effective negotiation skills to close deals and address pricing discussions. Qualifications: Any Graduate or MBA in Business, Sales and Marketing, or a related field Minimum 2-4 years of relevant experience, preferably in SaaS based environment Good working knowledge with an IT Product/Solution/Services company is a MUST Working knowledge on various tools like MS Office- Excel, Word, PowerPoint, Visio, Lucid Charts etc.

Assist Logi-Sys ERP users with queries and troubleshooting Track and manage customer support tickets efficiently Basic technical skills for ERP system suppor Ability to enhance customer experience and satisfaction

As the Head of Brand and Marketing, you will play a key role in leading and overseeing the development, implementation, and management of our brand's marketing efforts. Your visionary leadership skills and deep expertise in brand management, digital marketing, and integrated marketing communications will be essential in driving our brand forward, particularly in the SAAS products arena. Your responsibilities will include developing the brand strategy by defining the vision, strategy, and positioning to ensure consistency across all channels and touchpoints. You will also shape the brand's messaging, values, and tone of voice to resonate with target audiences and support business objectives effectively. Managing multi-channel marketing campaigns will be a crucial aspect of your role, focusing on driving brand awareness, customer acquisition, and retention. Your analytical skills will come into play as you analyze campaign performance and optimize strategies to maximize ROI. Leading the marketing team will require you to foster a culture of creativity, collaboration, and results-driven performance. By developing and implementing integrated marketing plans across various channels, both digital and traditional, you will ensure a cohesive approach to global and regional marketing campaigns. Building, mentoring, and leading a high-performing brand and marketing team will be key to your success. Collaboration with other teams such as product, sales, and creative will be essential to ensure a holistic approach to brand development. Your role will also involve conducting market and competitor analysis to understand customer needs, trends, and competitor activities. Using these insights, you will refine strategies, messaging, and product positioning to stay ahead in the market. Overseeing content creation, digital presence, and social media strategy will be crucial in building brand awareness and engagement. You will ensure that content is on-brand, innovative, and resonates with the target audience effectively. Providing regular updates and reports to senior leadership on the effectiveness of brand and marketing strategies will be part of your responsibilities. Tracking key performance indicators (KPIs) and adjusting tactics to improve results will also be essential in your role. You will be responsible for developing and managing the marketing budget, ensuring effective allocation of resources to deliver maximum impact. Your educational background should include a Master of Business Administration or any graduate with over 10 years of experience in handling branding/marketing portfolios, particularly in a SAAS product background. This position is based in Chennai and we are looking for a candidate with experience in a product-based company who can bring strategic leadership and innovation to our brand and marketing efforts.,