Job Title: Technical Support Executive (Accounting) Department: Customer Support Experience: 1-4 Years Qualification: B.Com / M.Com / MBA (Finance) Location: Mohali (Night Shift) Position Overview: We are seeking a highly motivated and detail-oriented individual with a strong accounting background to join our Customer Support team. As an Technical Support Executive (Accounting), you will be responsible for handling client queries, tickets, and issues related to the accounting module of the Xoro ERP system. This role is a unique blend of accounting expertise and customer service, ideal for candidates with a background in finance who are tech-savvy and eager to assist clients with their day-to-day ERP-related financial processes. Key Responsibilities: Respond to and resolve accounting-related support tickets and calls raised by clients using the XoroERP platform. Analyze, troubleshoot, and guide users on financial transactions, entries, and accounting workflows within the ERP. Provide step-by-step solutions to clients for accounting errors, misconfigurations, process-related issues. Assist users in understanding and using key accounting functionalities like: o Journal entries o Ledger management o Invoicing and billing o Accounts payable & receivable o Bank reconciliations o Tax configurations o Financial reporting Work closely with internal product, QA, and development teams to escalate and follow up on bugs or system issues affecting accounting modules. Create and update support documentation and FAQs to help clients with recurring queries. Help clients understand accounting reports and troubleshoot mismatches or unexpected results. Educate clients on best practices for using the accounting features in Xoro ERP. Typical Client Queries You Will Handle: "Why is my trial balance not matching?" "The invoice total doesnt match the payment received what should I check?" "How do I configure Tax in the system?" "My bank reconciliation is showing a mismatch help!" "I accidentally deleted a ledger account how can I recover or fix this?" "How to generate a custom P&L report for a specific branch or date range?" Why isnt my journal entry posting to the correct GL account? \What's the correct way to record a credit note for a returned item? I accidentally applied a payment to the wrong invoice how do I fix this? Required Qualifications: Bachelor's or Master's degree in Commerce, Accounting, or Finance (B.Com, M.Com, MBA Finance) 14 years of relevant experience in accounting, ERP support, or a similar client-facing finance role Strong understanding of accounting principles and ERP systems Excellent verbal and written communication skills in English Experience working with clients or internal stakeholders in a support/helpdesk environment Preferred Skills: Experience with Xoro ERP or similar ERP platforms (SAP, NetSuite, QuickBooks, Zoho Books, etc.) Understanding of ticketing systems like Zendesk, Freshdesk, Jira, or similar Ability to work under pressure, manage multiple tickets, and prioritize effectively Patience and empathy when dealing with non-technical users Why Join Us? Work in a fast-growing company with a global customer base Opportunity to learn both accounting and ERP product workflows Collaborative and supportive work environment Gain valuable experience working at the intersection of finance, technology, and customer service

Job Title: Technical Support Executive Location: Mohali Shift: Night Shift (PST Timings) Experience: 2+ years Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you! We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner. Responsibilities Provide technical support to customers via tickets, email, and virtual meetings. Troubleshoot and resolve software-related issues in a timely manner. Log and track customer issues in a ticketing system. Ensure customer satisfaction by following up on open issues and keeping customers informed of progress. Collaborate with development and QA teams to resolve customer issues. Continuously improve knowledge of the ERP software and stay current with industry developments. Requirements 2+ years of experience in technical support for ERP software. Strong problem-solving skills. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Education Bachelor's or Master's degree in Computer Science, Software Engineering, or related field. If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.

Job Title: Full-Stack Software Developer (Integrations) Vacancies: 1 Location: Mohali, Punjab Experience:4+ Years Are you an experienced full-stack software developer looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you! We are seeking an intermediate full-stack software developer with 4+ years of experience to join our team. The ideal candidate will be a self-starter, highly motivated, and passionate about creating high-quality software solutions. You will be responsible for developing and maintaining software applications that integrate with other systems using C#, ASP.NET, JavaScript, Postman, REST API, and jQuery. Key Responsibilities: Design, develop and maintain integrations between various systems using C#, ASP.NET, JavaScript, Postman, REST API, and jQuery. Collaborate with the team to understand business requirements and translate them into technical solutions. Write clean, efficient, and well-documented code that adheres to coding standards. Test and debug software to ensure that it meets functional and non-functional performance requirements. Develop and maintain technical documentation for software applications. Keep up to date with emerging technologies and industry trends to continuously improve the software development process. Constantly communicate with product stakeholders (project manager, client and peers) on project progress. Required Skills and Experience: 4+ years of experience as a full-stack software developer. Excellent written and verbal communication skills in English is a must, since this is a client facing role. Proficiency in C#, ASP.NET, JavaScript, Postman, REST API, and jQuery. Experience developing and maintaining integrations between various software systems. Strong problem-solving and analytical skills. Ability to work independently and in a team environment. We offer a competitive salary package and a dynamic work environment. If you are passionate about developing innovative software solutions and want to be part of a dynamic team, please apply with your updated resume.

Job Title: Technical Support Executive Location: Mohali Shift: Night Shift (PST Timings) Experience: 2+ years We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. Health insurance

Position: Client Onboarding Executive Location : Hyderabad Shift: Night Experience: 3-5 years Notice Period: Immediate Joiner / 45-day notice period Job Description: We are looking for a proactive and detail-oriented Client Onboarding Executive to join our dynamic team in Hyderabad. In this role, you'll play a critical part in ensuring our clients across North America experience a seamless onboarding process to our ERP and WMS software solutions. This is a client-facing position that requires strong communication, coordination, and technical skills, particularly in data handling and systems understanding. Responsibilities: Work closely with new clients to understand their business requirements and processes. Guide customers through the onboarding journey, ensuring timely and effective implementation. Configure ERP and WMS software solutions in alignment with client expectations. Execute accurate data uploads and migration from legacy systems. Validate and map client data to ensure completeness, consistency, and accuracy. Conduct end-to-end system testing and assist in troubleshooting during implementation. Maintain clear and professional communication via email and virtual meetings throughout the onboarding process. Coordinate training sessions and provide documentation to support client adoption. Act as a liaison between internal teams and clients, ensuring smooth and timely onboarding delivery. Manage onboarding timelines, flag risks early, and ensure successful go-lives. Continuously improve onboarding workflows based on feedback and process learnings. Requirements: Bachelors degree in Computer Science, IT, Business, or a related field. 3–5 years of experience in client onboarding, implementation, or ERP/WMS configuration. Strong understanding of logistics, supply chain processes, or warehouse management systems. Proficiency in handling data via Excel, CSV, and basic scripting/text transformation tools. Excellent English communication skills — both written and verbal. Hands-on experience with ERP/WMS tools like SAP, Oracle, Microsoft Dynamics. Familiarity with Agile project environments is a plus. Ability to handle multiple client projects with a focus on deadlines, accuracy, and customer satisfaction. Strong interpersonal skills with a client-first mindset. Why Join Us? Competitive salary package Opportunity to work with global clients Supportive team environment and room for growth Be part of impactful software rollouts for leading businesses

Job Title: Technical Support Executive Location: Hyderabad Shift: Night Shift (PST Time zone) Experience: 3+ years Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you! We are seeking a highly motivated Technical Support Executive with 3+ years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner. Responsibilities Provide technical support to customers via tickets, email, and virtual meetings. Troubleshoot and resolve software-related issues in a timely manner. Log and track customer issues in a ticketing system. Ensure customer satisfaction by following up on open issues and keeping customers informed of progress. Collaborate with development and QA teams to resolve customer issues. Continuously improve knowledge of the ERP software and stay current with industry developments. Requirements 3+ years of experience in technical support for ERP software. Strong problem-solving skills. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Education Bachelor's or Master's degree in Computer Science, Software Engineering, or related field. If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.

Job Title: Technical Support Executive Location: Hyderabad Shift: Night Shift (PST Timings) Experience: 2+ years We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. Health insurance Provident fund