153 Saas Products Jobs - Page 5

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities SaaS Sales Executive (12 Years Experience) Location: WFO – Chennai, Bangalore, or Pune We are looking for a motivated and target-driven SaaS Sales Executive with 1–2 years of experience in selling software-as-a-service products. The ideal candidate will have a strong understanding of the sales process and be confident managing the full sales cycle — from lead generation to deal closure. Key Responsibilities: Manage end-to-end sales processes, including prospecting, product demos, negotiations, and closing deals Present and promote SaaS products to potential clients with confidence and clarity Build and maintain strong client relationships through effective communication and follow-ups Meet and exceed individual sales targets and contribute to team goals Provide feedback to the product and marketing teams based on client interactions Requirements: 1–2 years of experience in SaaS or B2B tech sales Excellent communication and interpersonal skills Proven ability to run the complete sales cycle independently Comfortable delivering engaging product demos and presentations Highly self-motivated, goal-oriented, and eager to thrive in a fast-paced environment

Overview - The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Description - Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements All other duties as assigned Requirements - Minimum of 3 years of relevant and related work experience. Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience Strong knowledge of standard IT practices and workflows Advanced knowledge and applications troubleshooting with industry specific applications Strong customer service skills Strong analytical, troubleshooting and organization skills Preferred - 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred Experience with building dashboards or a deep understanding of Business Intelligence Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution Able to work both independently and as a member within a team environment

Company Overview: Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our client's needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics combined with deep industry expertise to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com . Role Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Qualifications & Requirements Bachelor's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ITIL 4 Certification, preferably with Foundation level completed.

Work Location: Chennai [ work from office] Interview: In person @ our Chennai Office Only Relevant candidates need to apply Job Description for Inside Sales Manager Developing and implementing strategic sales plans that expand the customer base and ensure a strong and steady pipeline of prospective customers Setting individual sales targets for the sales team and ensuring they align with the companys objectives Tracking sales goals and reporting results to the executive leadership team Coordinating with marketing on lead generation Managing the entire sales process to ensure delivery against key performance indicators Training and monitoring team members to ensure they possess the necessary product knowledge and sales skills Identifying key areas for improvement in the sales process Handling escalated customer complaints and resolving them in a timely and effective manner Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently Recruiting, hiring, and training new sales representatives Hands on experience in SaaS and B2B products

What Youll Be Doing Translate product ideas into clear, structured PRDs and user stories Collaborate daily with developers and designers to bring features to life Conduct market and user research to validate feature direction Own sprint-level planning, QA coordination, and feature tracking Analyze usage data and user feedback to iterate quickly Work on ad-related features and user workflows, so an understanding of Google Ads and Meta Ads will come in handy. What Were Looking For Based in Delhi or Gurgaon and open to working in a hybrid setup Hands-on understanding of Google Ads and Meta Ads platforms Familiarity with PRD writing, product workflows, and Agile processes Comfortable with tools like Click up, Gather, Slack etc. Strong written communication and ability to structure ideas clearly Bachelors degree in Engineering (B.Tech/B.E./B.Sc.) or a related discipline. Bonus: Youve worked on SaaS products, marketing platforms, or any ad-tech project. Adaptable to new technologies and platforms. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service and Tech teams to enable smooth, rewarding customer journeys, identify gaps, implement solutions, and drive Surveys, feedback Job Responsibilities: Serve as the primary point of contact for customers and manage their end-to-end lifecycle. Facilitate a seamless onboarding process to help customers get up and running successfully. Develop and maintain strong, long-term relationships with customers through regular engagement and communication . Collaborative coordination with Customer Service and Tech teams to promptly resolve issues and address customer concerns. Identify bottlenecks or gaps in the customer experience by analyzing key interaction points. Implement solutions and process improvements to enable a smooth and rewarding customer journey. Prepare and share customer-specific dashboards and reports to track progress and performance. Gather customer feedback through surveys and direct conversations; analyze this data to extract actionable insights and guide ongoing enhancements and innovations (using tools like CSAT and NPS). Job Knowledge (Prerequisite) Proven experience in Customer Success, Client Servicing, or Account Management. Ability to collaborate with cross-functional teams (Customer Service, Tech, Product) to efficiently resolve customer issues. Ability to analyse customer data and extract actionable insights for retention and customer satisfaction. Familiarity with software and customer engagement tools. Ability to manage multiple accounts and priorities while retaining strong attention to detail. A customer-centric approach , passionate about delivering a great customer experience Skill Set Client Relationship Management Collaborative Teamwork and Cross-Functional Coordination Data Analysis and Report Generation Time Management and Ability to Handle Multiple Priorities Customer-centric Mindset with a Passion for Customer Satisfaction Proactivity and Initiative in Identifying Improvement Opportunities Education Qualification & Experience Bachelor's degree in Business Administration, Marketing, Communication, or related discipline Certifications in Customer Success, Client Servicing, or related programs (such as Customer Success Manager certifications) are a plus. 3 to 5 years of Experience Proven track record of improving customer experiences, preferably with a strong emphasis on digital journeys. Interested applicants, please feel free to connect. Regards, Hema Chauhan Human Resources Phone : 9971389200 Email: hema.chauhan@teams.apeejay.edu

Renewal Processing Manage the complete end-to-end renewal process for assigned accounts Ensure accuracy, timeliness, and smooth execution of contract renewals Leverage knowledge of Quickbase products, services, and entitlements to support renewal activities Metrics Management Monitor and contribute toward achieving Gross Retention Rate (GRR) targets Track and improve on-time renewal performance Participate in post-renewal CSAT survey implementation and analysis Support ROI and cost-effectiveness assessments against operational goals Team Collaboration Work in close alignment with the AeriesQuickbase team to share renewal updates and insights Coordinate with Quickbase leads and AERIES renewal specialists to resolve challenges and enhance efficiency Training and Development Stay updated on Quickbase and Fast-Field offerings, services, and market trends Engage in training initiatives to deepen knowledge relevant to the renewal lifecycle Systems Management Utilize CRM and renewal management tools effectively for tracking, reporting, and customer engagement Contribute to system/process improvements aimed at optimizing efficiency and accuracy Qualifications Bachelor's degree in Business, Marketing, or related discipline Demonstrated experience in renewals, customer success, or account management Strong communication and negotiation skills High attention to detail, with excellent organizational and time management capabilities Proven ability to work cross-functionally and collaboratively

Digital Neurones is seeking a highly motivated Field Sales Executive to join our dynamic team. This role requires meeting prospects across diverse industries such as Education, Healthcare, Real Estate, Transportation, Retail, and more to generate .

Full-Stack Developer with expertise in Next.js, React.js & Node.js & a solid background in product development.You will be working to build a cloud-scale platform in a cutting-edge field of Generative AI.SaaS Product Development & AWS cloud.

Certinal (a division of Zycus) is seeking a Marketing Manager with B2B SaaS expertise and experience in Demand Generation and Product Marketing to lead and drive our integrated marketing efforts for our Digital Transaction Management (DTM) AI-powered eSignature Solution "Certinal" (https://certinal.com/). Certinal eSign is a future-ready Digital Transaction Management solution that provides trust, security, and compliance. Certinal is a subsidiary of Zycus, the pioneer in Cognitive Procurement. You'll lead global GTM, Demand generation, Product marketing, content, messaging & positioning, SEO, and digital marketing strategies. Key Responsibilities: Drive our global marketing strategy and articulate the value proposition in positioning Certinal as a leader in Digital Transaction Management (DTM) AI-powered eSignature Solution Product Marketing: Develop positioning, messaging, and adoption strategies for Certinals solutions. Content Marketing: Create and manage high-quality content (blogs, whitepapers, case studies, webinars, social media) aligned with SEO best practices. Demand Generation: Execute multi-channel campaigns (email, social, PPC, events) to generate qualified leads and optimize performance. Go-to-Market (GTM): Plan and execute market expansion and product launch strategies based on research and competitive analysis. Account-Based Marketing (ABM): Personalize campaigns to engage high-value accounts in collaboration with the sales team. Field Marketing: Organize and manage trade shows, conferences, and webinars to boost brand awareness and lead generation. EXPERTISE AND QUALIFICATIONS: 3+ years of marketing experience, preferably in B2B SaaS. Strong background in demand generation, product marketing, GTM, and content creation. Proven success in penetrating international markets. Bachelor's degree in, Engineering, Business Administration or a related field; MBA or advanced degree preferred. Analytical mindset with expertise in campaign performance measurement. • Excellent communication skills and experience with marketing automation tools Why Should You Join Us? Certinal eSign is a future-ready Digital Transaction Management solution that provides trust, security, and compliance. Zycus's Certinal meets the global standards for eSignature and has external 3rd party validation of compliance undertaken by Ernst & Young Secure, Compliant eSignature Solutions for Enterprises Create an impact and transform with your ideas. You will get the opportunity to lead and grow the business. Opportunity to lead a dynamic and innovative organization at the forefront of the digital transformation industry. Chance to make a significant impact on the growth and success of Certinal, backed by the resources and expertise of Zycus. About Us: Certinal is a leading provider of secure, compliant, and innovative electronic signature solutions. As a subsidiary of Zycus, a global leader in procurement technology solutions, Certinal benefits from a strong foundation and extensive resources to drive innovation and growth in the digital transaction management industry. Certinal is committed to delivering exceptional value to its clients through cutting-edge technology and customer-centric services.

Job Title: Generalist Marketer B2B SaaS | US Market Focus Location: Bangalore OR Faridabad (On-site) Work Type: Full-time CTC: Up to 30 LPA Experience Required: 5 to 11 years Industry: B2B SaaS / Tech Startup Market: US Market (Mandatory) Job Overview: We are looking for a versatile, strategic, and hands-on Generalist Marketer with strong experience in B2B SaaS and a deep understanding of the US market . The ideal candidate has a startup mindset, excels in content and event marketing, and is capable of owning full-funnel marketing execution — from lead generation to community engagement. Key Requirements: 5–11 years in B2B SaaS marketing Mandatory experience serving the US market Startup background — must have worked in high-growth environments Proven in 0 to 1 marketing setup and scaling Excellent content writing , messaging, and storytelling ability Strong event marketing experience (US-focused preferred) Familiarity with ABM strategies and sales collaboration Hands-on with CRM & marketing tools (e.g., HubSpot, GA, Tag Manager) Understanding of product marketing , lead nurturing & sales enablement Proficient in funnel reporting , email campaigns & performance optimization Experience in budget management Key Responsibilities: Content & Product Marketing Develop blogs, one-pagers, product collateral, sales content Align messaging with Product and Sales teams Own content calendar and GTM narrative Event & Community Marketing Manage company participation in major US industry events Plan micro-events (executive dinners, networking meetups) Build brand presence and community engagement through PR and media Demand Generation Execute lead-gen and ABM campaigns across key segments Manage CRM workflows and nurture email marketing Analyze funnel performance; optimize campaigns based on insights

Job description Were Hiring | Business Development Manager (BDM) Locations: Mumbai Company: PagarBook India's Leading Payroll & Attendance Software for SMEs Are you a go-getter with a passion for field sales and client engagement? PagarBook is expanding its Sales team and looking for BDMs/Sr. BDMs to drive growth across key markets. Key Responsibilities: B2B Field Sales (Individual Contributor role) Own the complete sales cycle: Lead Generation Product Demo Deal Closure Engage with SMEs across Retail, Hospitality, Logistics, and more Deliver on targets with a high-performance incentive structure Ideal Candidate: Minimum 2 years of experience in B2B/SME field sales Strong communication, presentation & negotiation skills Self-motivated, result-oriented, and field-ready Owns a two-wheeler and a valid driving license What We Offer: Fixed CTC: 5 LPA 6.5 LPA Weekly & Monthly Incentives Medical Insurance, PF, Travel Allowance Smart incentive programs for consistent performers Interested? Share your updated resume at: sharina.qureshi@pagarbook.com For queries, contact: +91 9606981280 Tag someone who might be a great fit or share it within your network!

Position: Product Trainee Company: Message Central Location: Gurgaon, Full time, 5 days from office Product Link: https://www.messagecentral.com Job Summary: Message Central is seeking a proactive and enthusiastic Product Trainee to join our team. This role offers an excellent opportunity to gain hands-on experience with our CPaaS (Communication Platform as a Service) SaaS product. Youll assist in the development, enhancement, and support of API-based messaging solutions like SMS and other emerging communication technologies. This position is ideal for recent graduates or early-career professionals looking to grow in a dynamic, fast-paced SaaS environment. Key Responsibilities: Support Product Strategy: Assist in researching and formulating product strategies based on industry trends, user feedback, and business goals. Learn API Integration Concepts: Gain exposure to API-driven development, helping the team enhance integration capabilities for customers. Assist with SMS & Communication Features: Learn and support the development of SMS and messaging features within the platform. Market & Competitive Research: Contribute to research on competitors, technologies, and communication trends to inform product development. Cross-Team Collaboration: Work alongside engineering, design, and marketing teams to assist with planning and executing product initiatives. Customer Feedback Gathering: Participate in collecting and organizing customer insights through surveys, interviews, and usage data. Product Documentation: Help prepare product documentation, feature descriptions, and internal training materials. Agile Participation: Join sprint planning, daily stand-ups, and sprint reviews to understand Agile workflows. Continuous Learning: Stay updated on CPaaS innovations, SaaS practices, and emerging tech in the communication domain. Qualifications: Bachelor’s degree in computer science, Business, Engineering, or a related field. Passion for SaaS products, APIs, and communication technologies. Strong analytical, communication, and organizational skills. Basic understanding of Agile/Scrum methodologies (preferred). Willingness to learn and adapt in a collaborative environment. Training Duration: 3 months with potential for full-time employment based on performance and business needs.

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

Join us as a Value Engineer! As a Value Engineer, you will be working directly with Sales and Presales organizations in order to create strategy, timelines and deliverables to align customers initiatives to BMC's solutions. Here is how, through this exciting role, you will contribute to BMC's and your own success: Through a consultative mindset, coach sales teams on critical business issues faced by customers and help them to articulate BMC value propositions from a business value point of view. Identify and quantify relevant value drivers to express in comprehensive financial models and present directly to customers. Research and draw insights about customers from public sources and turn presentations into a constructive dialogue moving internal and external stakeholders to conclusions, for a maximum impact on sales engagements. Challenge oneself and be the innovator when it comes to solving everyday problems. Orchestrate the internal and external resources needed to effectively influence high value sales deals. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset and experience: You can embrace, live and breathe our BMC values every day! 5+ years experience in a consulting capacity influencing decision makers through value-based presentations Experience with enterprise SaaS products and solutions Strong story-telling ability that articulates value Expert-level MS Excel skills Professional curiosity that translates to customer trust as a true business partner Proven track record of influencing without authority Whilst these are nice to have, our team can help you develop in the following skills: BMC Software product knowledge

About the Role Were looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities • Manage the setup and delivery for ANSRs mid-market customers, ensuring a seamless onboarding experience. • Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. • Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. • Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. • Report on customer health with regular updates on usage metrics and growth opportunities. • Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills • Demonstrated experience in customer success management for SaaS products. • In-depth understanding of SaaS onboarding processes and best practices. • Excellent communication and presentation skills with the ability to clearly articulate product value. • Experience in creating customer-facing materials and content. • Strong analytical skills with a data-driven approach to customer success metrics. • Proficiency in CRM systems and customer success tools. Qualifications • Bachelor’s degree in Business, Marketing, or a related field. • 3+ years in customer success, account management, or a similar role. • Proven track record in retaining and growing customer accounts. Desired Qualities • Proactive problem-solver with a customer-first approach. • Ability to work cross-functionally and influence stakeholders without direct authority. • Strong organizational and project management skills. • Passionate about technology and staying current on industry trends.

Key Responsibilities: Work with user research design team to get the desired outcome for any product capability Work with product leads to get design reviewed across various clients and ensure success Ensure measurability of any product capability build and impact created To translate market/customer requirements to define WHAT needs to be done and WHY. Support any marketing proposal/decision with a comprehensive business rationale. Direct interaction with customers to understand their requirements. Own the end to end customer journey for Key gStore customers. Conduct market and customer research to shape future direction, develop product and solution concepts, and present recommendations to senior management. Work closely with functional leads and other team members to define product and solution-level details required to deliver the next generation of products and solutions to market that meet our customers demands. Provide market/customer context to the product engineering team. Develop customer evaluation programs and prepare customer messaging for product issues when necessary in areas of ownership. Requirement: 3-5 years of experience as a Product Manager in SaaS products, preferably with domain knowledge of retail Strong ability to identify business problems, drive solutions, and objectively measure the impact through KPIs Strong written and verbal communication, execution, quantitative, and analytical skills combined with creativity and negotiation abilities Ability to interact with cross-functional and international teams Experience in product lifecycle management is required, and roadmap ownership is desirable Experience with SaaS-based enterprise products would be preferred B2C experience will be preferred

Job Description Customer Success Associate Location: Noida Sec-59 Job Type: Full-time Experience: 3-8 Yrs About Us: Webbee Esolutions Pvt Ltd is a fast-growing SaaS company revolutionizing the [FinTech, CRM, AI-based solutions]. Our mission is to provide businesses with cutting-edge solutions that streamline operations, enhance productivity, and drive growth. We are looking for a Customer Success Associate_ Onboarding & Retention to help us scale our customer base by identifying new business opportunities, generating leads, and closing deals. If you are passionate about sales, technology, and relationship-building, wed love to hear from you! Key Responsibilities: Identify and qualify potential leads through research, networking, and outbound prospecting. Conduct product demos and presentations to showcase the value of our SaaS solutions. Develop and maintain strong relationships with prospective and existing clients. Understand customer pain points and recommend tailored solutions. Manage the entire sales cycle from lead generation to closing deals. Collaborate with the marketing and product teams to optimize sales strategies. Achieve and exceed monthly/quarterly sales targets. Maintain accurate records of sales activities in the CRM system. Stay up-to-date with industry trends, competitors, and SaaS market developments. Requirements: Bachelors degree in Business, Marketing, or a related field. 3-8 years of experience in SaaS sales, business development, or a similar role Strong understanding of SaaS products, cloud solutions, and B2B sales processes. Excellent communication, negotiation, and presentation skills. Ability to understand technical concepts and explain them to non-technical audiences. Experience with CRM tools like HubSpot, Salesforce, or Zoho CRM is a plus. Self-motivated, target-driven, and able to work in a fast-paced environment. Why Join Us? Fast-growing SaaS company with a dynamic work culture. Opportunity to work with cutting-edge technology and innovative solutions. Career growth and learning opportunities in the SaaS industry. Competitive salary, commissions, and performance-based incentives. How to Apply? Interested candidates can apply by sending their resume to Harshit.tripathi@webbeeglobal.com with the subject line "Application for Customer Success Associate SaaS" Join us and be part of our growth journey!

Assisting Sales team in acquisition of customers by providing technical presentation & POC for CPaaS service that the company provides. This also includes Bid Management/RFP. Understanding the customer requirements and proposing the best solution by liaising internally with the product team and vendor partners. Technical discussion with the IT team from the customer side. Main Responsibilities of a Presales Specialist: Delivering presentations and demonstrations to prospective and current clients liaising with those developing products/services to gain an in-depth knowledge that you can relate to customers and to let them in on user behavior and/or any potential changes clients would like Helping the sales team to reach targets Conducting research into the industry including competitor research Encouraging clients to buy extras, upgrades etc Potentially considering new markets or clients to contact, based on your knowledge of both the products/services and their users. Organizing pre & post bid meetings to ensure timelines, preparing compliance statements for RFP documents Assisting sales division to help define opportunities and closed large opportunities with the right solutions, mapping key value propositions to customers business. Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements. Managing the sales bid process by responding to RFI’s & RFP Working closely with Sales to ensure the successful closure of the sales process. Liaising with Product Managers to provide feedback from clients about product requirements. Keeping abreast of market trends and product & competitor landscapes. Key Requirements: You possess a Degree in Computer Science, Engineering, or a related field. You have prior experience in presales. You possess strong problem-solving and prioritization skills. J ob Description: You have strong presentation skills. You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders. Presentations/POC to customer Hand Holding the customer throughout the onboarding Journey. Liaising with Customer Technical team for smooth integration Customer requirement gathering and solutioning. Knowledge of Telecom Industry & Technology including DLT. Project tendering, proposal structuring & pricing. Sales forecasting. Customer Account Management

Digital Marketing Manager with Experience in Content creation / content writing Job description Need a versatile Marketing/Pre-Sales & Social Media Manager to support and grow our revenue in both the U.S. Staffing & Recruitment Services Markets as well as the Software as a Service (SaaS) Markets Location : Chennai (100% WFO) Shift time : 2 PM TO 11 PM IST Responsibilities: Analyze the Staffing & Recruitment and SaaS market for potential customers Conduct feasibility study, formulate methods and procedures for creating target groups and generating leads Facilitate in creating and planning marketing strategies for BD team Create marketing content and work closely with design team till completion Improve lead generation through promoting our Brand through digital channels Improve Branding and Perception of the Company Coordinate with Account Managers & Recruiting Team in developing estimates and proposals Forecast sales, and the developments and trends in the industry Maintain and build professional relationship with internal and external stakeholders Maintain relationship with recruiters, technologists, & Clients to advance knowledge and modify marketing actions Manage our social media platforms for our India and U.S. facing offices (Facebook, Instagram, twitter, LinkedIn,etc.) Develop social media marketing campaigns Analyze the companys digital marketing plan and social media strategy and identify strategic weaknesses and make recommendations for improvements Manage our customer reviews (Glassdoor/Google) Ensure job postings on sites like Naukri/LinkedIn/Dice/Monster/CareerBuilder seem attractive to job seekers Working with our graphic designer to create attractive content for our social media platforms Work with Sales team to ensure that we are drafting appealing RFP, RFI, RFx and proactive bids from State,Federal and Private Clients that will help company win bids. Work with Savvy employee engagement committee to coordinate internal engagement activities to improve overall company culture Preferred candidate profile Successful track record of client management, and operations Should have extensively worked in US Staffing & Recruitment Services or SaaS sales, RFI/RFP & Bid Management Demonstrated planning and facilitation skills to manage the Clientele Demonstrated ability to communicate effectively, both verbally and in writing for presentation and negotiations Interested candidates kindly send their resumes to sideshm@viva-it.com or call me at 9600272973

Job Title: Sales Director Location: Bengaluru Job Type: Full Time, Permanent Department: Sales and Business Development Industry: Fashion/Textile | SaaS | Sustainability Solutions About GreenStitch Founded in 2023, GreenStitch is on a mission to decarbonise the fashion industryresponsible for nearly 10% of global greenhouse gas emissions. With climate performance now central to business success, companies face growing pressure from regulators, investors, retailers, and consumers to disclose and reduce their COe emissions. We are a funded, fast-growing SaaS startup building enterprise software that makes sustainable transformation not just possible, but profitable. If youre passionate about driving real climate impact through innovation, GreenStitch is the place for you. Role Overview We are seeking a dynamic and driven Sales Director with 6–8 years of B2B sales experience in the fashion or textile industry . You will play a key leadership role in scaling our sales function, driving revenue growth, and positioning GreenStitch as the leading sustainability partner for fashion and textile enterprises. This role requires deep industry knowledge, a proven sales track record, and a passion for sustainability and climate innovation. Key Responsibilities: Sales Strategy & Execution Develop and implement a go-to-market strategy targeting fashion and textile brands, manufacturers, and exporters. Own the full sales funnel—from prospecting and pitching to closing enterprise deals. Define, measure, and optimize KPIs to ensure consistent revenue growth. Stakeholder Engagement & Client Success Build relationships with C-level decision-makers and sustainability teams within the fashion/textile space. Lead strategic sales conversations focused on emissions reduction, ESG compliance, and climate impact. Ensure seamless client onboarding and long-term account success in partnership with customer success teams. Team Collaboration Work cross-functionally with product, marketing, and operations teams to align sales efforts with product capabilities and market needs. Provide industry feedback to influence product roadmap and messaging. Qualifications Required: 6–8 years of B2B sales experience exclusively in the fashion or textile industry . Deep understanding of industry dynamics, stakeholder decision processes, and sustainability challenges. Demonstrated success in leading end-to-end enterprise sales cycles and exceeding revenue targets. Excellent communication, negotiation, and presentation skills. Familiarity with CRM tools like HubSpot or Salesforce. Passion for sustainability, ESG, or climate-positive business transformation. Preferred: Exposure to sustainability/ESG tools or SaaS-based solutions in a sales or advisory role. Bachelor’s degree in Business, Marketing, or a related field. A strong network within the fashion/textile industry (brands, manufacturers, exporters).

We are seeking a QA Test Engineer (Automation) who Conduct UIUX testing, vulnerability assessments, security testing on web applications & APIs.Develop and maintain automated test scripts using tools such as Cypress,Playwright, Selenium, or similar.

Key Purpose of this Role BiofuelCircles products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers. Our own internal teams are amongst the largest users of the platform. The Training Manager will be responsible for getting internal users skilled at platform functionality and platform-linked business processes through new joiner training, continuous learning and evaluation. What will you do every day? Keep yourself up to date on the features and modules of the BiofuelCircle Platform: how it works and how it is used by its customers Define and maintain training courses/ modules for dissemination via Learning Management Systems (LMS) and trainer-led sessions Create, conduct and monitor tests/ quizzes or other methods of evaluation to check trainee learning and progress Collaborate with Implementation, Support and Product Management teams to create and maintain training presentations, guides and how-to-videos to speed up user learning. Conduct in-person and online training sessions on the features and capabilities of the platform, and its application to business use cases Identify and support in-house expert trainers in conducting in-person or online training sessions Be an in-house expert for the Implementation and Support teams, to provide guidance on handling business scenarios using platform functionality Provide feedback to Product Managers on any functional gaps noticed during engagement with users The ideal candidate profile : You have up to 12 years of total work experience, of which at least two-thirds were spent as a trainer or training leader You are at ease explaining or demonstrating how to use software functionality, can write effective emails and create explainer documents that are understood by those who read them You are comfortable conducting classroom, online and one-on-one trainings, including hands-on learning through use-cases and examples You can work with cross functional and remote teams You can coordinate, follow up, follow through and drive matters to closure proactively You take ownership and accountability and don't need a manager reminding of tasks or deadlines You are willing to travel occasionally, within India, to conduct classroom trainings at BiofuelCircles business locations Experience in managing a Learning Management System (LMS) will give you an advantage over other applicants Knowledge of business processes in B2B, Supply Chain Management/ Operations, will also give you an advantage over other applicants Having worked in SaaS product training and enablement roles will also give you an advantage over other applicants