Recruitment Head

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Head of Recruitment

This role requires deep understanding of the IT services landscape, strong leadership capabilities, and a proven track record in delivering recruitment solutions within a dynamic and fast-paced environment.

Key Responsibilities:

Strategic Leadership

• Develop and execute scalable recruitment strategies aligned with organizational goals and client expectations.
• Align recruitment planning with market trends and future workforce requirements.
• Participate in senior leadership meetings to provide insights and recommendations on talent acquisition initiatives.

Team Management

• Build and lead a high-performing recruitment team including recruiters, and coordinators.
• Drive recruiter performance through regular goal setting, monitoring, and feedback mechanisms.
• Foster a culture of accountability, collaboration, and continuous learning within the recruitment team.

Client & Stakeholder Management

• Serve as a primary point of contact for key client accounts, ensuring consistent and quality delivery of staffing services.
• Collaborate with the business development and delivery teams to respond to staffing proposals.
• Conduct regular client reviews to assess satisfaction levels and address any concerns proactively.

Process Optimization

• Design and implement standard operating procedures (SOPs) for recruitment workflows across verticals (contract, permanent, project-based).
• Continuously evaluate recruitment tools and technology to enhance operational efficiency.
• Ensure compliance with employment laws, data privacy regulations, and industry best practices.

Sourcing Strategy

• Develop innovative sourcing channels, including passive candidate engagement, social media recruiting, employee referral programs, and talent communities.
• Establish and maintain talent pipelines for high-demand IT skillsets to ensure timely fulfilment of client requirements.
• Collaborate with marketing to enhance employer branding and candidate engagement strategies.

Quality Assurance

• Implement quality control measures to ensure candidate submissions meet client expectations in terms of skill, experience, and cultural fit.
• Monitor offer-to-joining ratios and reduce dropouts through candidate engagement and pre-joining follow-ups.
• Ensure high levels of candidate and client satisfaction through structured feedback and service improvement process

Analytics & Reporting

• Track and analyse recruitment metrics such as time-to-fill, cost-per-hire, source effectiveness, and team productivity.
• Generate detailed reports and dashboards for internal leadership and clients, providing actionable insights.
• Use data to identify gaps, trends, and improvement opportunities within the recruitment lifecycle.

Technology Integration

• Drive adoption of Applicant Tracking Systems (ATS) within the recruitment function.
• Evaluate and implement AI-based sourcing tools, assessment platforms, and automation solutions to improve turnaround time and quality.

Training & Development

• Identify skill gaps within the recruitment team and organize training programs to address them.
• Conduct onboarding, mentoring, and continuous professional development for new recruiters and team members.
• Promote knowledge sharing of IT roles, technologies, and hiring best practices across the team.

Market Intelligence

• Stay updated on IT industry trends, emerging technologies, salary benchmarks, and competitor activities.
• Provide insights and market data to support business development and workforce planning.

Experience:

• Prior experience working with global clients or managing offshore recruitment teams.
• Certifications in recruitment or human resources (e.g., SHRM, PHR) are a plus.
• Data-driven decision-making and familiarity with recruitment metrics.
• 10+ years of experience in recruitment, with at least 4–5 years in a leadership role within an IT firm.
• Strong knowledge of IT technologies, roles, and recruitment dynamics in the IT industry.
• Proven ability to build, lead, and motivate recruitment teams.
• Demonstrated experience in managing large-scale hiring and key client accounts.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in applicant tracking systems (ATS), CRM tools, and recruitment analytics

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