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Reconciliation Specialist

Reconciliation Specialist

UST

7 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform:

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Skills Required

reconciliation reconciliations data development monitoring reporting training integrity efficiency transactions qc resolve risk management analysis analyze metrics compliance escalation support collaboration calibration automation excel leadership mentoring communication drive prioritization processing score frequency tracking certifications sigma sharepoint documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Role:

Job Location:

Exp Range:

Shift Time Zone

Overview of Role:

The Team Leader – Reconciliations will lead daily operations for either Voice or Data processes, ensuring adherence to quality standards, SLA commitments, and team development goals. The role includes handling escalations, monitoring performance, reporting, training, and leading reconciliation operations to maintain data integrity. This position requires hands-on subject matter expertise in reconciliation, operational efficiency, and team management.

Key Responsibilities:

Operational Leadership

Supervise day-to-day operations for the team ensuring adherence to SLAs in terms of quality, productivity, and schedule.
Monitor daily calls (Voice) or transactions (Data) and perform QC/QA to ensure high process quality.
Ensure issues and escalations are handled appropriately and promptly.
Manage knowledge bases, updates, and trackers.

Reconciliation Responsibilities

Perform and oversee custody and cash position reconciliations.
Investigate and resolve all breaks in a timely manner.
Validate and update internal records (e.g., transactions, fees, income).
Handle high-volume tasks while prioritizing risk and deadlines.
Ensure operational integrity and adherence to internal control frameworks.

Team Management & Mentorship

Set clear goals, delegate tasks, and ensure team motivation and high morale.
Conduct root cause analysis (RCA) and implement corrective action plans.
Mentor and coach junior associates and new joiners.
Provide feedback and performance management through huddles and regular reviews.

Reporting & Analysis

Generate and maintain daily, weekly, and monthly SLA/KPI reports.
Analyze performance metrics, RCA outputs, QA scores, and compliance issues.

Training & Development

Identify training needs and deliver coaching.
Ensure 100% completion of mandatory training for self and team.
Conduct floor training and technical/domain-specific upskilling sessions.

Escalation & Issue Resolution

Act as the first point of escalation for BAU matters.
Resolve internal conflicts and provide support in complex customer interactions.

Collaboration & Communication

Collaborate cross-functionally to ensure seamless operations.
Participate in quality calibration, process improvement, and automation initiatives.
Communicate effectively with stakeholders and team members.

Skills & Competencies Required:

Technical & Process Skills

Expertise in reconciliations/investment accounting.
Familiarity with financial products: equities, fixed income, derivatives.
Strong proficiency in MS Excel, operational systems (e.g., Aladdin, Tri-Optima).
Understanding of asset lifecycle and investment management processes.

Leadership & Communication

Strong team leadership, motivation, and mentoring capabilities.
Excellent communication skills—verbal and written (accent neutral, if Voice).
Ability to perform detailed root cause analysis and drive improvements.
Effective delegation, prioritization, and time management.

Analytical & Decision-Making Skills

Attention to detail and accuracy in processing and reporting.
Strong numerical skills and ability to produce high-quality MIS.
Adept in operational risk management and process controls.

Key Performance Indicators (KPIs):

100% SLA adherence for self and team.
Number of issues/tasks resolved.
Zero client escalations and minimal non-compliance.
% of QC/QA score accuracy.
Quality and frequency of RCA/CAPA.
Performance tracking and reporting adherence.

Certifications & Qualifications (Preferred):

Six Sigma Green Belt
Asset Management certifications (IOC, IMC)

Tools & Platforms Knowledge:

Windows OS, MS Office Suite
SharePoint, internal documentation tools
Investment platforms like Aladdin
Reconciliation tools and libraries

Soft Skills:

Customer-centric mindset
High attention to detail
Team player and collaborative
Adaptive to change and proactive in innovation

Skills:

Back Office Operations, Investment Management, Reconciliation

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Personal Settings

Reconciliation Specialist

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Role:

Job Location:

Exp Range:

Shift Time Zone

Overview of Role:

Key Responsibilities:

Operational Leadership

Reconciliation Responsibilities

Team Management & Mentorship

Reporting & Analysis

Training & Development

Escalation & Issue Resolution

Collaboration & Communication

Skills & Competencies Required:

Technical & Process Skills

Leadership & Communication

Analytical & Decision-Making Skills

Key Performance Indicators (KPIs):

Certifications & Qualifications (Preferred):

Tools & Platforms Knowledge:

Soft Skills:

Skills:

More Jobs at UST