Product Specialist

Product Specialist

Who are we?

Generative AI

$16M in Series A funding

US & EU markets

industry-first AI-powered Image & 360 solutions

5X revenue surge in 15 months

🚀 Know Our Journey

2020: Launched as a visual merchandising platform.

2023: Pivoted to AI-driven automotive retail solutions.

2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more.

Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships.

Read more about us:

Studio AI Product

Retail AI Product -

Series A Announcement -

Spyne raises $16 Mil!

Spyne raising another round!!

Spyne secures funding for US Expansion!

What Are We Looking For?

Product Specialist

customer-focused, proactive, and passionate about problem-solving

📍 Location:

🕑 Shift:

🖥 Role:

What Will You Do?

• Customer Support

  – Handle queries via email, chat, and phone with timely, accurate resolutions.

• Troubleshooting

  – Diagnose and resolve product-related issues; guide customers step-by-step.

• Escalation Management

  – Coordinate with Tech L1/L2 teams for advanced technical issues.

• Ticket Management

  – Update ticket status, track progress, and ensure SLA compliance.

• Documentation & Feedback

  – Record recurring issues and share feedback with product/engineering teams.

• Knowledge Base

  – Contribute to FAQs, help articles, and self-service resources.

• Customer Satisfaction

  – Deliver empathetic, solution-oriented support for high satisfaction.

• What You Must Have

Education & Experience:

• 1–3 years in customer or product support (preferably SaaS/tech).

Skills & Expertise:

• Strong verbal and written communication skills.
• Proficiency in handling multiple tickets and prioritizing under pressure.
• Familiarity with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Strong troubleshooting, analytical, and coordination abilities.
• A customer-first, ownership-driven attitude.

Mindset & Work Setup:

• Comfortable working in US shift (6:00 PM – 3:00 AM IST).
• Proactive approach with focus on continuous improvement.

Why Spyne? 🚀

employee-centric company

• Comprehensive Health & Life Coverage

  – GMC, GPA & GTLI benefits for you and your family.

• Performance-Driven Growth

  – Fast career progression & ownership opportunities.

• Elevate L&D Program

  – Access to LinkedIn Learning, mentorship, and AI projects.

• Office-First Advantage

  – Real-time collaboration in a high-energy workplace.

Additional Perks:

• Exposure to global customers and cutting-edge products.
• Collaborative culture with continuous learning opportunities.
• Cross-functional collaboration with tech and product teams.
• Competitive salary and growth-driven environment.

delivering exceptional customer experiences