Job Title:
Product Owner
Position Summary
We are looking for a highly analytical and detail-oriented
Product Owner
to join our team and drive product enhancements based on real-world customer feedback. This role will focus on managing a continuous stream of improvement requests for our healthcare SaaS application, collaborating across clinical, technical, and customer-facing teams to ensure we deliver high-impact, user-centered solutions.As the bridge between our users and development teams, you will own the process of converting feedback into clear, actionable problem statements, crafting well-defined user stories, and partnering with engineering to ensure timely and high-quality delivery.
Key Responsibilities
Customer Feedback Management & Problem Analysis
- Gather, triage, and analyze customer feedback, enhancement requests, and issue reports from support, implementation, and customer success teams.
- Identify true underlying problems vs. surface-level or “nice-to-have” requests using structured investigation, stakeholder interviews, and workflow analysis.
- Collaborate with clinical SMEs and end users (e.g., physicians, nurses, administrators) to validate clinical context and workflow implications.
- Draw current and future-state workflows to highlight pain points and define how enhancements will solve real problems.
Product Requirements & Backlog Ownership
- Translate validated customer problems into clear, concise user stories with detailed acceptance criteria and supporting assets (workflows, diagrams, etc.).
- Own and maintain a well-prioritized backlog of enhancements, bug fixes, and configuration updates to support two agile development teams.
- Ensure all work items meet the Definition of Ready and track progress throughout sprints to the Definition of Done.
- Drive backlog refinement and sprint planning, collaborating closely with engineering, QA, and UI/UX to ensure feasibility and clarity.
Cross-Functional Collaboration
- Act as the primary liaison between engineering and cross-functional stakeholders including Clinical SMEs, Customer Support, Implementation, and Product Managers.
- Attend and actively contribute to daily stand-ups, backlog grooming, sprint planning, reviews, and retrospectives.
- Set clear expectations and communicate progress, trade-offs, and risks effectively to internal stakeholders.
Post-Launch Evaluation & Continuous Improvement
- Collaborate with QA and SMEs to validate that solutions meet the intended business value and are clinically sound.
- Conduct post-launch analysis to collect feedback, monitor adoption, and identify areas for further improvement.
Qualifications
Required:
- 5–7 years of experience as a Product Owner in a SaaS or enterprise software environment.
- Proven experience working in Agile/Scrum development teams.
- Ability to translate ambiguous customer requests into clear problem statements and user stories.
- Strong critical thinking and structured problem-solving skills.
- Experience working with workflow tools (e.g., Lucidchart, Miro) and backlog tools (e.g. Azure DevOps, Jira).
- Strong communication and collaboration skills to work across time zones and disciplines.
Preferred
- Experience in healthcare, clinical documentation, or workflow automation.
- Familiarity with healthcare terminology, regulatory requirements, or working with physicians/clinical SMEs.
- Comfort facilitating discussions across technical and clinical stakeholders to gather context and drive clarity.
Why Join Us?
This role is ideal for someone who enjoys solving real-world problems, managing feedback pipelines, and delivering tangible value through continuous product improvement. You’ll play a critical role in improving the daily experience of clinical users and patients by ensuring enhancements are rooted in real needs and executed with precision.
Fortive Corporation Overview
Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.Fortive: For you, for us, for growth.
About Provation
Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation’s comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation (Provation® MD, Provation® Apex, MD-Reports, Provation® endoPRO®, and Provation® MultiCaregiver), anesthesia documentation (#1 Best in KLAS Provation® iPro), patient engagement, surgical care coordination, quality reporting, and billing capture (Provation® SurgicalValet™), order set and care plan management (Provation® Order Set Advisor™ and Provation® Care Plans), and EHR embedded clinical documentation (Provation® Clinic Note). Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices, and 700 physician groups globally, including 19 of the top 20 U.S. hospitals. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn. Our purpose at Provation is to empower providers to deliver quality healthcare for all. To deliver on this commitment, we’re guided by our core values – Provation has a culture of CARES:Community - We have a shared sense of improving healthcare, enriching the broader world we live in and serve. Accountability - We own it and get it done with integrity. Respect - We build diverse teams that collaborate and communicate with positive intent and trust. Excellence - We welcome new ideas as we innovate quality solutions. Service - We are passionate about putting customers first.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation’s comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation (Provation® MD, Provation® Apex, MD-Reports, Provation® endoPRO®, and Provation® MultiCaregiver), anesthesia documentation (#1 Best in KLAS Provation® iPro), patient engagement, surgical care coordination, quality reporting, and billing capture (Provation® SurgicalValet™), order set and care plan management (Provation® Order Set Advisor™ and Provation® Care Plans), and EHR embedded clinical documentation (Provation® Clinic Note). Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices, and 700 physician groups globally, including 19 of the top 20 U.S. hospitals. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn. Our purpose at Provation is to empower providers to deliver quality healthcare for all. To deliver on this commitment, we’re guided by our core values – Provation has a culture of CARES:Community - We have a shared sense of improving healthcare, enriching the broader world we live in and serve. Accountability - We own it and get it done with integrity. Respect - We build diverse teams that collaborate and communicate with positive intent and trust. Excellence - We welcome new ideas as we innovate quality solutions. Service - We are passionate about putting customers first.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.This position is also eligible for bonus as part of the total compensation package.
