Product Manager / Jetpac / Gurgaon

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Lifeis powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpacprovides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About Jetpac:

Jetpac, from Circles, is the coolest travel-tech startup you will find, dedicated to making travel super convenient and100% hassle free. We are a bunch of rebels, renegades, and sometimes misfits, working together on a mission to change the Travel Universe. We grew 10x last year, with customers in 200+ destinations and available in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get the desired outcome! If you think is something of an interest and you have the hustle to join us, then keep reading!

Job Overview

What You Will Do

Data-Driven Decision Making

● Analyze user data and feedback to make data-driven product improvements
● Design and conduct A/B testing to optimize product performance● Implement robust data collection process, deliver analysis and improve following key metrics, including but not restricted to:● Net Promoter Score (NPS): Conduct regular surveys, identify insights, and execute the improvement plan● Conversion Rate (CVR): Track user actions through the product funnel, measure completion percentages, identify insights, and execute the improvement plan● Repeat Purchase Rate: Track user actions, identify insights, and execute the improvement plan● Churn Rate: Calculate and analyze customer loss over time, segmenting data to identify at-risk groups, identify insights, and execute the improvement plan

Market Research and Analysis

Product Launch and Iteration

● Continuously iterate on products based on post-launch metrics and user feedback

Reporting and Documentation

What We're Looking For

Desired Skills

What We Offer:

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.