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Position: Product Management Lead Experience: 12–15 years Domain: Retail ⸻ Company Overview HCL Technologies is a leading global IT services and digital transformation company, partnering with enterprises to engineer innovative solutions for the digital age. Our Retail practice empowers top retailers to deliver seamless omnichannel experiences, optimize operations, and drive customer loyalty through data‑driven product innovation. ⸻ Role Overview As a Product Management Lead in our Retail domain, you will own the end‑to‑end lifecycle of strategic retail products and platforms. You will define vision and roadmaps, align cross‑functional teams, and ensure successful delivery of features that drive business value and exceptional customer experiences. ⸻ Key Responsibilities • Product Strategy & Roadmap: Develop and maintain a multi‑year product roadmap that aligns with retail business goals (e‑commerce growth, store modernization, loyalty programs, etc.). • Market & User Research: Conduct competitive analysis, customer interviews, and data analytics to identify market trends, user pain points, and white‑space opportunities. • Requirement Definition: Translate business needs into clear product requirements, user stories, and acceptance criteria; prioritize backlog in collaboration with stakeholders. • Cross‑Functional Leadership: Work closely with UX/UI, engineering, QA, DevOps, and data teams to drive agile delivery of new capabilities, ensuring on‑time, on‑budget releases. • Go‑to‑Market Planning: Define pricing, packaging, positioning, and launch plans; coordinate with marketing, sales, and enablement to maximize adoption. • Performance Measurement: Establish and track key product metrics (adoption, engagement, revenue uplift, NPS); leverage insights to iterate and optimize. • Stakeholder Management: Present product vision, status updates, and business cases to executive sponsors and account leadership; secure buy‑in and funding. • Customer Advocacy: Serve as the voice of the customer—gather feedback from retail clients, conduct product demos, and drive continuous improvement. ⸻ Required Qualifications & Skills • 12–15 years of product management experience, with at least 5 years leading B2B or B2C retail products or platforms. • Strong understanding of retail business models and technologies (e‑commerce platforms, POS integrations, order management, loyalty engines). • Proven track record of defining and launching successful digital products at scale. • Expertise in agile product management practices and tools (JIRA, Azure DevOps, Aha!, or similar). • Excellent analytical skills—comfortable with data‑driven decision‑making and A/B testing frameworks. • Outstanding communication and presentation skills, with experience engaging C‑level stakeholders. • Ability to navigate ambiguity, manage competing priorities, and drive cross‑functional alignment. ⸻ Preferred Qualifications • MBA or advanced degree in Business, Technology Management, or related field. • Certification in Product Management (e.g., Pragmatic Institute, AIPMM, or CSPO). • Experience with headless commerce architectures, microservices, and API‑driven ecosystems. • Familiarity with retail analytics and personalization engines (recommendation systems, real‑time segmentation). ⸻ Education • Bachelor’s degree in Business Administration, Computer Science, Engineering, or related discipline (Master’s preferred). ⸻ Behavioral Competencies • Strategic Vision: Anticipate market shifts and translate them into compelling product opportunities. • Customer Obsession: Deeply empathize with end users and relentlessly advocate for their needs. • Collaboration & Influence: Build trust and alignment across diverse teams and stakeholder groups. • Adaptability: Thrive in fast‑paced environments and pivot based on new information. • Results‑Orientation: Own outcomes, measure impact, and continuously seek improvement. ⸻ Why Join Us? • Lead the product agenda for transformative retail solutions at a global scale. • Collaborate with world‑class engineers, designers, and data scientists. • Drive innovation at the intersection of technology and commerce. • Enjoy competitive compensation, comprehensive benefits, and clear paths for career growth. Show more Show less
