Product Control Manager

OPS- Product control

This is a Night Shit role.

Who is Private Client Resources (PCR)?

PCR is a fast growing, dynamic, global FinTech company focused on changing the way

wealthy families and their advisors view their financial assets and make financial decisions. PCR delivers a safe, efficient, and scalable technology platform to consolidate and globally share data from thousands of banks, custodians, and fund managers. We are trusted by over 250 firms that span the entire wealth management spectrum including leading global private banks, advisors, wealthy families, and wealth- tech firms.

What is the Product control Analyst role?

A critical element of our service is the ingestion, support and reconciliation of data from inbound data feeds from over 800 institutions. The Feed Operations Analyst will monitor the daily ingestion of those feeds, investigate and reconcile any breaks between PCR and the custodian, investigate and recommend ETL enhancements as well as work on special projects.

Another critical element of our service is converting content reported in unstructured investment statements from private asset managers into normalized digital position and transaction data. PCR has developed sophisticated digital technologies that integrate Robotic Process Automation (RPA), Optical Character Recognition (OCR) and workflow technologies to achieve this objective. As a Statement Automations Tech, you will configure these technologies to optimize our straight through processing. You will work as part of a global team collaborating with the world’s most important private banks, advisors and wealthy families.

What will my mission statement be?

Deliver the highest level of straight through processing with minimum human intervention. You will be a collaborative team member that clients trust to communicate proactively and produce timely and accurate results to meet their business needs.

What tools and processes will I have to accomplish my mission?

• Client request management and ticketing (JIRA) ·
• Knowledge and content management (Confluence) ·
• Operational transparency dashboards to monitor client health and requests ·
• Portal configuration tools to shape client reporting ·
• Communication tools (MS Teams, Zoom, Slack)
• Document Extraction and Optical Character Recognition (OCR) technologies.
• Robotic Process Automation (RPA) technologies
• Proprietary workflow and Dashboarding tools
• Telemetry and log analysis tools

What would my day look like?

• 10% planning and strategizing your day plan using our reporting tools
• 50% developing new automation formats
• 20% remediating breaks in existing automation formats
• 10% service ticket review, analysis, and response
• 10% interactions with your team members for learning and improvement.

What is the nature of the team I will work with?

This is a new team with a tremendous growth opportunity, and you will be one of the pillars of this once the team grows.

What would be my specific responsibilities?

• Own the client relationship with key client stakeholders and decision makers and engage with them throughout the client journey including migration, training, product adoption and ongoing support
• Manage day-to-day client communications including addressing client queries and requests
• Document and deliver client requests ·
• Coordinate with internal teams to resolve roadblocks ·
• Proactively identify at-risk clients and develop an action plan to resolve issues and roadblocks.
• Manage cross-functional requests and challenges with internal PCR teams to resolve client issues
• Capture and document client requests and submit to the development teams in support of product development and feature prioritization
• Work with product teams and clients to conceive of and manage deployment of new product features
• Report to management regularly client health metrics/ needs
• Oversee the successful transition to production support on new platform including client training of operational processes and internal knowledge transfer and training.

Trade & Investment Operations

• Ensure accurate and timely capture of trades and investment transactions (equities, derivatives, loans, private deals).
• Validate trade details with brokers, custodians; resolve breaks promptly.
• Support deal funding processes and ensure all investment documentation and system updates are completed.

Position, Cash & Taxlot Reconciliation

• Perform daily and periodic reconciliations of cash, positions, and Taxlot between internal systems and external parties (prime brokers, custodians).
• Liaising with Internal and external parties for breaks resolution
• Assist in verifying pricing sources and P&L attribution.

What are the skills I must demonstrate to be successful?

• Strategic, big picture view while also capable of diving into the details
• Ability to prioritize, articulate challenges and potential solutions and track those to successful completion
• Passion for delivering excellent client service - constantly thinking of ways to improve the client experience
• Effective listener who can anticipate client issues ·
• Proactive and clear communication – verbal and written
• Desire for continuous learning and improvement ·
• Point of contact for all service-related needs of Private Wealth Management clients, including Private Banks, RIA’s, and Family Offices
• Provide high level and in-depth support by resolving client inquiries by phone, e- mail, and web, consistent with department and team service levels and goals
• Own and address client needs and product issues from inception to resolution - escalate when necessary
• Establish, maintain, and build client relationships ·
• Organize, analyze, and ensure accuracy of client wealth data ·
• Create client plans and continually adjust to support client relationships ·
• Work closely with Relationship Managers to expand growth at clients ·
• Ability to understand and convey client business requirements ·
• Some data entry activities to support overflow from Alternatives Aggregation department

What experience will set me apart for this role?

• Bachelor's degree in finance, Accounting, or related field, plus 1 - 3 or more years of experience in the financial services industry with demonstrated basic knowledge of financial products, concepts, practices and processes
• Demonstrated commitment to driving client loyalty and building relationships with clients by delivering effective and efficient interactions
• Experience servicing high net worth clients evaluating financial products and services is preferred
• Understanding of asset management, financial reporting and high net worth investing, Ingestion, Extraction.
• Effective in building relationships with both internal and external teams ·
• Ability to work independently to research and resolve client issues ·
• Basic knowledge of financial transactions and types of investment assets Custody relationship, ETL Setup, new client onboarding and Middle office·
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Professional communication skills ·
• Strong problem solving, analytical and critical thinking skills ·
• Ability to contribute in a fast paced, team-oriented environment ·
• Working knowledge of MS Windows, MS Office

What opportunities for advancement do I have?

There are many opportunities to grow in the Reporting Analyst role including more senior client facing responsibilities and supervisory opportunities. Additionally, the skills you learn will be valuable in other areas including our product management, pre- sales, and operations.

Am I required to work in the office?

You will be working from office in Night Shift.

Why Choose to Work at PCR?

While established, PCR’s culture is more closely aligned to one of a startup. We value self-starters, learners, contributors, and creators that thrive on continuous improvement. We are also committed to an environment that appreciates the personal and professional objectives of our team members and foster a culture of listening and inclusion.

PCR is invested in the success of its employees. Employees are empowered through the company’s values to build trust, exhibit passion and to be team players. Through diversity and inclusion our employees bring different experiences and views that will drive innovation and collaboration that will benefit each other, our clients, partners, and stakeholders. We are committed to providing our employees with competitive compensation and benefits, training, opportunity for advancement, flexibility and work life balance and a safe place to work.

PCR is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: All employment decisions at PCR are based on business needs, job requirements and individual qualifications, without regard to national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.