Process Manager

Job Title: ERP Manager – Freight Forwarding (Oracle, Finance, Automation & MIS)

Reporting To: Managing Director

Collaborates With: Business Teams, Operations Department, Finance Team

Role Summary:

We are seeking a strategic and empathetic ERP Manager to lead the Oracle ERP system across freight forwarding operations. This role demands full ownership of ERP workflows, strong business acumen, and a deep understanding of global finance compliance. The ideal candidate will be process driven, automation-savvy, MIS-proficient, and highly collaborative with business, operations and finance teams to drive process excellence.

Key Responsibilities:

ERP & Workflow Ownership:

* Manage and maintain all ERP master data, configurations, and workflows.

* Design freight forwarding-specific business process flows in collaboration with business, operations and finance.

* Develop exception monitoring reports, to identify process non-compliance.

* Ensure ERP scalability and alignment with business growth, compliance, and operational needs.

Cross-Functional Collaboration:

* Work closely with the Head of Operations and operational teams to align ERP with real-world logistics workflows.

* Partner with finance to ensure accurate inter-office and inter-branch accounting and compliance.

* Act as a bridge between business needs and technical capabilities.

User Engagement & Empathy-Driven Support:

* Engage with end users to understand challenges and improve ERP usability.

* Provide training, documentation, and ongoing support with a people-first approach.

* Foster a culture of continuous improvement and collaboration.

Finance, Compliance & Global Coordination:

* Ensure ERP supports global financial compliance and multi-branch operations.

* Oversee invoicing, revenue recognition, cost allocation, and reconciliation processes.

* Maintain audit readiness and support internal controls across geographies.

Automation & AI-Driven Optimization:

* Implement AI-powered tools for invoice processing, bank reconciliation, and reporting.

* Identify and execute automation opportunities to reduce manual effort and improve accuracy.

* Stay updated on emerging ERP technologies and automation trends.

MIS & Analytics:

* Develop and maintain MIS dashboards and reports for leadership decision-making.

* Analyze ERP data to identify trends, inefficiencies, and opportunities for improvement.

* Present actionable insights to the MD and leadership team.

Qualifications:

* Bachelor’s degree in Business, IT, Logistics, or related field.

* 5+ years of ERP management experience, preferably with Oracle in a freight forwarding context.

* Strong understanding of global finance compliance, inter-office accounting, and freight operations.

* Proven experience in MIS reporting, data analysis, and business intelligence tools.

* Familiarity with AI tools for automation (OCR, RPA, reconciliation engines).

Preferred Skills:

* Oracle ERP (Cloud or EBS) – Financials, SCM, Logistics modules.

* Workflow design, master data governance, and process mapping.

* Freight documentation, costing, and multi-branch operations.

* Empathy-driven leadership, strong communication, and analytical thinking.

Apply resume to mayuri.sarode@swiftcargo.com

Mention email subject [ERP Manager -"LOCATION"]

Thanks

Swift Cargo - HR