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1 - 6 years
3 - 8 Lacs
Bengaluru
Work from Office
Overview About BU: The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle - from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more. Lead oversees the design and configuration of the Marketing Technology . Leveraging the required technical skill set to build sophisticated ETL processes, extend product functionality, and set -up the large-scale delivery of communications with dynamic content in real -time. More senior profiles are very aware of X-channels marketing practices enabling them to lead business discussion and engaged directly with stakeholders on functional topics. Why we are looking for you: Lead oversees the design and configuration of the Marketing Technology ,Leveraging the required technical skill set to build sophisticated ETL processes, extend product functionality, and set -up the large-scale delivery of communications with dynamic content in real -time. More senior profiles are very aware of X-channels marketing practices enabling them to lead business discussion and engaged directly with stakeholders on functional topics. What you will enjoy in this role: The Lead, Campaign Developer (, ACC,AEP,AJO) role within the Marketing Platform team is pivotal in driving client value through the implementation of marketing platforms for executing campaigns. This position focuses on streamlining campaign launches, optimizing audience selection, and enhancing performance to deliver high-quality, targeted campaigns that meet client objectives and drive ROI. Key responsibilities include campaign estimation, requirement gathering, solution design, platform setup with foundational schemas, performance monitoring, result analysis, and reporting. The role also involves thinking creatively to design and deliver complex solutions, enhancing implementation and migration activities, and offering technology consulting. Staying current with new technologies, ensuring precise documentation and mentoring team members are essential for achieving client success and desired outcomes, with a focus on durability and longevity. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities What you will do: Estimate time for tasks based on defined SLAs, helping establish SLAs where needed, and providing accurate effort estimates for campaign or project components based on complexity. Offer tool capability recommendations, clearly articulating what should and shouldnt be included in the platform solution. Design and configure Campaign solutions by understanding the client s data providers and architecture, setting up ETL processes, and implementing data flows. Customize campaign setups based on omni-channel approach and build web pages using scripting where necessary. Develop tailored solutions based on client-specific requirements and document the implementation for future reference. Ability to support Pre-Sales activities by collaborating with presales teams to understand client requirements and identify technical solutions that meet clients needs. Create detailed implementation plans for new and existing clients, guiding them through each phase of Campaign deployment. Provide proactive troubleshooting, problem diagnosis, and resolution. Deliver post-Implementation support to ensure the continued success and smooth operation of the platform. Conduct training sessions for clients, enabling them to effectively use the implemented solutions. Provide knowledge transfer on configurations and best practices. Act as the development lead in partnership with Operation team to ensure seamless integration across teams. Offer multi-product enablement and integration solutions for strategic clients. Work closely with the consulting and delivery teams to adopt and implement global best practices, ensuring professional delivery of technical and business consulting services. Mentor and support additional team members, fostering a culture of knowledge-sharing and continuous learning. Develop guidelines for the team on modular, scalable, and reusable components and services that can be easily integrated across multiple projects. Qualifications Eager to learn new applications of traditional technologies. Able to articulate and convey technical concepts to a mixed audience. Familiarity with enterprise software and project implementation life cycles is a plus. Knowledge of CRM and/or marketing applications and processes is a plus. Experience in technology integrations with Marketing technologies(,ACC,AEP,AJO) Knowledge of basic marketing concepts such as Campaign RoI metrics and KRAs 1+ years of experience in cross channel marketing campaign delivery, like Push Notifications, In-App deliveries 5+ years of SQL development experience including ETL implementations. 5+ years of scripting/programming experience (JavaScript preferred) 8+ years of enterprise software implementation experience 4 years minimum of experience with Adobe Campaign platform and + 1 more year in working on Campaign management technology implementations as a Lead. 4-year college degree in a technical field or equivalent Any campaign related certification is added advantage. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.
Posted 1 month ago
5 - 8 years
8 - 13 Lacs
Bengaluru
Work from Office
Skill required: Channel Incentive Management - Channels Strategy Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), end-to-end (E2E) capability and operating model assessment and prioritization, technology enabled process and solution architecture to enable Routes to Market at speed, and options for rapid deployment through outsourced services. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Planning:Work with the Client Sales Leadership team to define the objectives, incentive plans and strategy.Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. Qualification Any Graduation
Posted 1 month ago
5 - 8 years
8 - 13 Lacs
Bengaluru
Work from Office
Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Planning:Work with the Client Sales Leadership team to define the objectives, incentive plans and strategy.Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation
Posted 1 month ago
1 - 3 years
6 - 10 Lacs
Bengaluru
Work from Office
Skill required: Channel Incentive Management - Channels Strategy Designation: Sales Prog & Incentive Mgmt Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), end-to-end (E2E) capability and operating model assessment and prioritization, technology enabled process and solution architecture to enable Routes to Market at speed, and options for rapid deployment through outsourced services. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation
Posted 1 month ago
1 - 3 years
6 - 10 Lacs
Bengaluru
Work from Office
Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation
Posted 1 month ago
3 - 5 years
7 - 11 Lacs
Bengaluru
Work from Office
Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation
Posted 1 month ago
3 - 5 years
7 - 11 Lacs
Bengaluru
Work from Office
Skill required: Channel Incentive Management - Channels Strategy Designation: Sales Prog & Incentive Mgmt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), end-to-end (E2E) capability and operating model assessment and prioritization, technology enabled process and solution architecture to enable Routes to Market at speed, and options for rapid deployment through outsourced services. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation
Posted 1 month ago
7 - 12 years
7 - 11 Lacs
New Delhi, Bengaluru, Mumbai (All Areas)
Work from Office
Team handling Role - sales exprience must Key Responsibilities: Drive coaching and development of ROMs/RDMs to enhance performance. Engage in proactive problem-solving and deliver effective business solutions. Responsible for preparing insights, analytics, and recommended actions. Lead and drive execution of business initiatives in collaboration with stakeholders. Monitor and track productivity metrics and process adherence (KYC, AFP). Ensure the successful rollout of new ROMs/RDMs in the assigned zone. Drive process excellence and adherence to sales quality standards. Job Specification: High attention to detail. Strong ability to lead and coordinate across multiple teams. Excellent analytical and execution skills. Familiarity with sales quality processes and productivity metrics. Eligibility Criteria: Full-time employees who have completed a minimum of 6 months with company At least ME rating in the latest performance cycle. No history of any disciplinary action. Employees may apply for the same or one level higher than their current grade. Must have completed any previously approved transfers before applying for a new one. An employee can apply for only one role at a time.
Posted 1 month ago
9 - 15 years
30 - 35 Lacs
Mumbai
Work from Office
The purpose of this role is to ensure efficient and effective management of data within the organization by leveraging Microsoft Fabric. Should also be aware of Power BI, tabular editor. Job Description: Key Responsibilities: Data Extraction and Integration: Extract data from various data lakes and integrate it into Microsoft Fabric. Ensure seamless data flow and integration between different data sources and Fabric. Data Modeling: Design and implement data models within Microsoft Fabric. Develop and maintain data pipelines to support data transformation and loading processes. Optimize data models for performance and scalability. Data Transformation and Processing: Utilize Microsoft Fabric tools to transform raw data into actionable insights. Implement data cleansing, enrichment, and validation processes. Collaboration and Communication: Work closely with data engineers, data scientists, and business stakeholders to understand data requirements and deliver solutions. Provide technical guidance and mentorship to junior team members. Performance Monitoring and Optimization: Monitor the performance of data models and pipelines. Identify and resolve performance bottlenecks and ensure data accuracy and reliability. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent
Posted 1 month ago
6 - 11 years
25 - 30 Lacs
Mumbai
Work from Office
The purpose of this role is to ensure efficient and effective management of data within the organization by leveraging Microsoft Fabric. Should also be aware of Power BI, tabular editor. Job Description: Key Responsibilities: Data Extraction and Integration: Extract data from various data lakes and integrate it into Microsoft Fabric. Ensure seamless data flow and integration between different data sources and Fabric. Data Modeling: Design and implement data models within Microsoft Fabric. Develop and maintain data pipelines to support data transformation and loading processes. Optimize data models for performance and scalability. Data Transformation and Processing: Utilize Microsoft Fabric tools to transform raw data into actionable insights. Implement data cleansing, enrichment, and validation processes. Collaboration and Communication: Work closely with data engineers, data scientists, and business stakeholders to understand data requirements and deliver solutions. Provide technical guidance and mentorship to junior team members. Performance Monitoring and Optimization: Monitor the performance of data models and pipelines. Identify and resolve performance bottlenecks and ensure data accuracy and reliability. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent
Posted 1 month ago
10 - 15 years
15 - 19 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
Welcome to Awign Expert, a division of Awign - India's largest work-as-a-service platform. At Awign Expert, we connect skilled professionals with exciting contractual or project-based work opportunities offered by top companies. Our mission is to empower professionals by matching them with projects that align with their skills, interests, and experience. At Awign Expert, we understand the challenges faced by independent professionals in finding meaningful work and managing administrative tasks. That's why we act as a dedicated HR office for our Experts, handling the entire onboarding process, providing continuous feedback, resolving conflicts, and ensuring seamless payroll management. Our goal is to create a hassle-free environment for our Experts, allowing them to focus solely on their work without the burden of administrative complexities. By partnering with Awign Expert, professionals gain access to a vast network of renowned companies and projects across various industries. About the Client : Our client is a leading provider of digital transformation solutions, the company specializes in enhancing digital commerce experiences and driving business growth through innovative technology. Aligning business objectives with the right commerce platforms empowers organizations to achieve exceptional digital outcomes. With a strategic presence across the US, UK, and India, the company delivers impactful solutions that help businesses thrive in the digital economy. About the Role: Duration: 6 months Location : Remote Timings : Full Time (As per company timings) Shift : EST (5.30 PM -2.30 AM IST) Notice Period : (Immediate Joiner - Only) Key Responsibilities : - Lead the design and implementation of QAD ERP solutions, ensuring they align with business objectives. - Work closely with stakeholders to understand requirements and translate them into technical solutions. - Provide architectural leadership in developing and managing QAD applications, ensuring scalability, performance, and security. - Guide the integration of QAD ERP systems with other enterprise systems and third-party applications. - Oversee system upgrades, patches, and improvements while minimizing downtime. - Manage system configurations and customizations to meet specific business needs. - Ensure compliance with data governance, security standards, and regulatory requirements. - Lead troubleshooting efforts for complex system issues and performance optimization. - Provide mentoring and technical guidance to junior team members and other IT professionals. - Collaborate with business leaders to plan future system enhancements and upgrades. Key Qualifications : - Proven experience as a QAD Architect or similar role, with extensive experience in QAD ERP systems. - In-depth understanding of QAD modules such as Manufacturing, Finance, Supply Chain, etc. - Experience with QAD implementations, migrations, and upgrades in both cloud and on-premise environments. - Strong knowledge of enterprise architecture principles, system integration, and data migration. - Familiarity with industry-standard methodologies like Agile, Waterfall, or DevOps. - Expertise in performance tuning, system monitoring, and optimization. - Excellent communication skills, with the ability to convey technical information to non-technical stakeholders. - Strong problem-solving skills and the ability to handle multiple projects simultaneously. - Bachelor's degree in Information Technology, Computer Science, or related field; advanced certifications in QAD or ERP systems Location:Delhi, Mumbai, Hyderabad, Chennai, Bengaluru, Ahmedabad, Pune, Kolkata, Remote
Posted 1 month ago
8 - 12 years
20 - 35 Lacs
Chennai
Work from Office
Job Purpose: This role is responsible for generating revenue through building and maintaining healthy business relations with existing customers, ensuring maximum customer satisfaction by achieving delivery & quality norms. Key Responsibilities: Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals. Use data and analytics to assess program performance, identify trends, and drive continuous improvement. Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management. Identify risks and issues proactively, and implement mitigation plans to keep programs on track. Optimize resource allocation, timelines, and processes to improve delivery efficiency. Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes Liaison with all Stakeholders Credit, Risk, Finance, Marketing, Sales, Customer Experience and Operations teams in strategic as well as operational matters Execute projects across initiatives like customers experience, process improvement, vendor empanelment etc Monitoring performance of team members to ensure efficiency and meeting of individual & group targets Job Requirements: Graduation/ MBA 8 - 12 Years experience in Banking / Financial Services Drive and initiative, strong commitment, ability to take ownership High level of integrity, professionalism and attention to detail Exp in handling various channels Strong Analytical, Interpersonal and Convincing skills Exceptional written and verbal communication skills
Posted 1 month ago
10 - 15 years
30 - 35 Lacs
Bengaluru
Work from Office
Responsibilities: Client Relationship Management: Build and maintain strong relationships with key stakeholders for Strategic enterprise accounts Act as the primary point of contact for clients, ensuring their needs are met and expectations managed. Ability to map Client Stakeholders and prepare Value proposition while collaborating with the Service lines and Global Account management teams Account Management: Oversee the entire account lifecycle, from onboarding to ongoing support. Develop and execute account strategies to drive growth and retention. Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts Collaborate with the Global Account Management and Delivery teams to grow the accounts Business Development: Identify opportunities for upselling and cross-selling between IT and and services. Collaborate with sales, Service line SMEs and marketing teams to develop proposals and presentations. Project Coordination: Coordinate with internal teams to ensure timely delivery of services. Work along with the delivery teams to manage project timelines, budgets, and resources effectively. Performance Monitoring: Track and report on account performance metrics. Conduct regular reviews with clients to assess satisfaction and areas for improvement. Qualifications: Experience: Proven experience in account management or client relationship roles, preferably in the technology sector. Previous experience of account management for the Technology-Enterprise clients is a plus. Skills: Strong communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Analytical skills to assess client needs and develop strategic solutions. Education: Bachelor’s degree in engineering with a preferable Business Management acumen. Advanced degrees or certifications in account management are advantageous.
Posted 1 month ago
8 - 13 years
13 - 18 Lacs
Maharashtra
Work from Office
Position Purpose and Summary This role is responsible to lead the Area Retail team and achieve the targets for expansion, top line and profitability. The person is supposed to drive the objectives as defined by the brand while ensuring the highest levels of customer experience and service levels. Essential Duties and Responsibilities : Regional Retail Operations Management: Oversee and manage retail business operations across the assigned region, leading a team and ensuring seamless functioning of all stores. Drive sales, operational excellence, and achieve regional growth objectives. Team Leadership: Set performance goals for team members aligned with regional business plans. Guide, mentor, and develop the team to enhance efficiency and effectiveness. Budget and KPI Management: Develop and manage the regional budget, ensuring alignment with sales goals and KPIs. Monitor financial performance and initiate actions to achieve top-line and bottom-line targets. Franchise and Stakeholder Management: Build and maintain strong relationships with franchise partners and key stakeholders. Provide strategic support to improve performance and profitability across partnerships. Sales and Profitability Goals: Achieve sales and profitability targets through efficient retail operations and strategic initiatives. Ensure proper merchandise retention and compliance with company standards. Market Expansion and Development: Identify new store locations and negotiate contracts for expansion to enhance market presence. Implement strategies to improve showroom performance and maximize sales potential. Strategic Planning and Execution: Prepare and execute regional business, marketing, and advertising plans. Design incentive programs to drive desired behaviors and outcomes in retail outlets. Compliance and Quality Assurance: Ensure all products and services adhere to regulatory requirements and company quality standards. Operational Efficiency: Review and refine Standard Operating Procedures (SOPs) to improve operational efficiency. Collaborate with cross-functional teams to support operations for both new and existing stores. Performance Monitoring and Improvement: Regularly review store performance, identify gaps, and implement interventions to address challenges. Develop turnaround strategies for underperforming locations to optimize profitability. Critical Competencies for Success: People leadership Drive for impact Drive for deliverables Adept at stakeholder engagement Good understanding of numbers Person Profile Experience of working as a Regional Business Manager, preferably in the jewellery or retail industry while handling multiple cities/states. Experience of handling large format stores preferred. Specifically, the successful candidate should have:
Posted 1 month ago
10 - 15 years
15 - 20 Lacs
Kolkata
Work from Office
Role & responsibilities Billing Efficiency & Sales Performance Optimize oil billing efficiency across all categories and food to ensure consistent revenue growth. Drive targeted improvements in MBO billing efficiency and priority oil SKUs (E-1: 3 SKUs, ROI: 2 SKUs) to enhance market penetration. Market Expansion & Activation Develop and execute monthly food and oil market activation plans to drive brand visibility and sales momentum. Sales Capability Building & Onboarding Implement a structured onboarding process for new Sales Officers (SOs) and Sales Representatives (SRs) to accelerate productivity. Conduct training effectiveness assessments (Welcome Calls) for newly joined SRs and implement improvements. Retention & Employee Experience Conduct exit interviews for SRs and provide insights for attrition analysis and retention strategy enhancement. Sales Training & Enablement Ensure seamless coordination and data support for SR training programs, ensuring alignment with business needs. Sales Operations & Performance Monitoring Prepare and analyse Gati data for fortnightly meetings with promoters to drive sales efficiencies. Design and execute a structured monthly travel plan for RSMs and ASMs to maximize field effectiveness. Governance & Sales Process Optimization Maintain a structured calendar for JC Meetings, ensuring timely documentation of meeting minutes (MoM) and effective follow-up on action plans.
Posted 1 month ago
8 - 13 years
7 - 14 Lacs
Rewa, Jabalpur, Chennai
Work from Office
Job Title: Circle Head / Circle Manager Industry: Insurance / BFSI / Financial Services Experience: 6+ Years (Minimum 2 years in team management) Qualification: Graduate (Post Graduate Preferred) Location: [Insert Location] What Were Looking For: A result-driven leader to maximize sales performance , drive profitability, and maintain business quality within the assigned Circle. Key Responsibilities: Drive the Circle as a profitable business unit by overseeing sales production and managing operational costs. Provide hands-on support to field sales executives to help them meet business targets and enhance individual productivity. Ensure high quality and persistency in the business to support long-term organizational profitability. Implement and align business plans and initiatives such as product mix targets and localized sales strategies. Facilitate recruitment of top Financial Consultants (FCs) by supporting career field sales executives in expanding the team. Provide strong leadership and vision to the entire Circle team, ensuring clear communication of company objectives and strategic direction. Preferred Skills & Competencies: Sales Strategy & Planning Team Leadership & People Management High Achievement Drive Recruitment and Onboarding Channel Development Customer Retention and Business Persistency Excellent Communication & Influencing Skills Data-Driven Decision Making Market Understanding in Insurance / BFSI
Posted 1 month ago
8 - 13 years
7 - 14 Lacs
Nagpur, Moradabad, Delhi / NCR
Work from Office
Job Title: Circle Head / Circle Manager Industry: Insurance / BFSI / Financial Services Experience: 6+ Years (Minimum 2 years in team management) Qualification: Graduate (Post Graduate Preferred) Location: [Insert Location] What Were Looking For: A result-driven leader to maximize sales performance , drive profitability, and maintain business quality within the assigned Circle. Key Responsibilities: Drive the Circle as a profitable business unit by overseeing sales production and managing operational costs. Provide hands-on support to field sales executives to help them meet business targets and enhance individual productivity. Ensure high quality and persistency in the business to support long-term organizational profitability. Implement and align business plans and initiatives such as product mix targets and localized sales strategies. Facilitate recruitment of top Financial Consultants (FCs) by supporting career field sales executives in expanding the team. Provide strong leadership and vision to the entire Circle team, ensuring clear communication of company objectives and strategic direction. Preferred Skills & Competencies: Sales Strategy & Planning Team Leadership & People Management High Achievement Drive Recruitment and Onboarding Channel Development Customer Retention and Business Persistency Excellent Communication & Influencing Skills Data-Driven Decision Making Market Understanding in Insurance / BFSI
Posted 1 month ago
2 - 5 years
4 - 7 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
About our Business: InvestCloud is driven by a single purpose: to build the future of wealth technology. We partner closely with our clients to deliver solutions that are relevant to their needs, today and tomorrow. Our team members unique perspectives, informed by both deep industry expertise and a broader view of the fintech space, inspires us to stay ahead of change and push the boundaries of what is expected in wealth and asset management. As an industry leader for over three decades, we are proud of our heritage and our culture of openness and inclusivity, values that guide the way we work with one another and with our clients. The foundation of all that we do lies in our proven, flexible technology, which grows with our clients as their needs change, to transform the way people interact with, manage, and grow their wealth. What does a great Performance Engineer do? A great Performance Engineer plays a pivotal role in building robust, reliable, and scalable software systems that drive innovation and meet the unique challenges of the financial technology industry. They collaborate with teams to design and execute performance tests, analyze results, identify bottlenecks, and help ensure products operate seamlessly under high-volume conditions. The Performance Engineer is responsible for: Developing and executing performance test plans based on system and application requirements. Conducting load, stress, volume, concurrency and endurance tests. Identifying performance bottlenecks, issues, and providing recommendations based on findings. Integrating tests into CI/CD pipelines. Working with cross-functional teams to understand requirements. Providing insights for performance improvements. Generating comprehensive test reports. Collaborating with developers to resolve issues. Driving continuous Improvement as an advocate for tools, processes, and methodologies that enhance quality practices. Remaining updated with emerging trends in fintech, such as AI-driven testing or blockchain validation. Providing guidance to junior team members. Basic Qualifications for Consideration: Bachelors degree in Computer Science, Computer Engineering, or in a relevant subject from a recognized school. 2+ years of experience in performance testing. Good understanding of the interplay of software and the hardware it runs on, in terms of performance implications. Experience with performance test tools, such as Jmeter. Good hands-on working knowledge of test script development. Excellent communication skills, both verbal and written. Strong analytical and problem-solving skills. Effective collaboration abilities to work with cross-functional teams, including engineers, product architects, product owners and non-technical audiences. Exposure to Performance monitoring tools such as Splunk, LogicMonitor, Dynatrace Experience working with international and remote teams. Experience with JIRA for defect tracking and collaborating on requirements. Comfortable working in a fast-paced, Agile environment with shifting priorities
Posted 1 month ago
4 - 8 years
10 - 14 Lacs
Bengaluru
Work from Office
We are seeking a Channel Partner Manager (Sales) to lead revenue generation through a strong network of channel partners. You will play a strategic role in managing relationships, optimizing partner-driven sales funnels, and leading a high-performance sales team. Key responsibilities include: Partner Relationship Management : Develop and maintain strong relationships with existing partners Act as the primary point of contact for partner support and growth Business Growth via Channel Partners : Own the end-to-end sales funnel from channel partners Drive pipeline development, conversion optimization, and sales enablement Identify and onboard new, high-potential partners Sales Execution & Performance Monitoring : Track KPIs like sales numbers, CAC, and conversion rates Collaborate with sales and marketing to ensure lead quality and conversion Make data-driven decisions to scale efficiently and disengage underperforming partners Team Leadership : Lead and mentor a team focused on partner sales and engagement Foster a high-ownership, target-driven team culture Reporting & Cross-Functional Collaboration : Provide regular performance updates and strategic input to leadership Work with product, marketing, and operations teams to enhance partner experience and results Qualifications Bachelor s degree in Business, Marketing, or a related field 4+ years of experience in partner management or enterprise sales Minimum 2 years of experience in leading and managing sales teams Proven track record of achieving revenue targets via partner-led or B2B sales Strong understanding of B2B sales funnels, conversion metrics, and CAC management Excellent communication, presentation, and negotiation skills Highly organized with a strategic, data-driven mindset Proficiency in CRM systems and Microsoft Office Suite Willingness to travel for partner meetings and industry events Ability to thrive in a fast-paced, performance-oriented environment
Posted 1 month ago
2 - 7 years
12 - 17 Lacs
Hyderabad
Work from Office
Job Description Job Purpose The Oracle Revenue Management and Billing (ORMB)/ Corporate Systems Developer will responsible for supporting, designing and developing for the ORMB application. This role will work under the direction of the Technical Manager and requires frequent interaction with departmental end users, consultants, and third-party application vendors, in order to ensure that we deliver a quality finance/corporate systems application. The ideal candidate will bring experience in developing technical solutions and data processing in large volume financial systems. This role will participate in various design discussions, create solution and design deliverables and develop technical solutions to implement and ensure successful delivery of business capabilities. Responsibilities Work with external vendor and internal functional business analysts, business process owners and other technical team members to create requirements and/or processes. This includes taking part of the process design, propose a solution, soliciting feedback and documenting the information associated with any enhancement Provide technical/functional production support to affiliate sites while anticipating future requirements, trends and changes to ensure current and future satisfaction of customer service within budget constraints. Perform system maintenance, support, installations, upgrade and performance monitoring while providing functional guidance and direction. Run/Schedule production jobs, maintenance and modification of interfaces and reports, migration of new software releases, year-end support, system upgrades and general technical modifications Develop enhancements and fixes within ORMB based on requirements gathered in the processes outlined above. Knowledge and Experience Experience in Java development (3+ years) with ability to quickly master an elaborate Java based framework and build application components on it Experience with the Oracle Revenue Management and Billing or CC&B products preferred Bachelor s degree in Computer Science/Information Systems/Accounting required Must possess the drive and ability to assist in the ongoing development of the ORMB application and processes, be able to work as a team player and thrive in a high-profile environment Ability to contend effectively with ambiguity and varying levels of detail A high attention to detail and quality Other Desirable Skills Experience with Oracle/SQL BI Publisher/Tableau experience is a plus Financial industry experience with Finance and/or accounting knowledge is beneficial Liaise with and build an effective relationship with the global team
Posted 1 month ago
3 - 6 years
5 - 9 Lacs
Navi Mumbai
Work from Office
As Consultant, you are responsible to develop design of application, provide regular support/guidance to project teams on complex coding, issue resolution and execution. Your primary responsibilities include: Lead the design and construction of new mobile solutions using the latest technologies, always looking to add business value and meet user requirements. Strive for continuous improvements by testing the build solution and working under an agile framework. Discover and implement the latest technologies trends to maximize and build creative solutions Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: LUW/Unix DB2 DBA ,Shell Scripting, Linux and AIX knowledge Secondary Skills: Physical DB2 DBA skills, PL/SQL Knowledge and exposure Expert knowledge of IBM DB2 V11.5 installations, configurations administration in Linux /AIX systems. Expert level knowledge in Database restores including redirected restore backup concepts. * Excellent understanding of database performance monitoring techniques, fine tuning and able to perform performance checks query optimization Preferred technical and professional experience Good knowledge of utilities like import, load export under high volume conditions. Ability to tune SQLs using db2advisor db2explain. Ability to troubleshoot database issues using db2diag, db2pd, db2dart, db2top tec
Posted 1 month ago
4 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
Responsibilities: Advanced SQL Server Administration: * Manage complex SQL Server environments (2014, 2016, 2017, 2019, and 2022) * Implement and maintain high availability and disaster recovery solutions (e.g., Always On availability groups, log shipping) * Patching and updating SQL Server instances * Performance tuning and optimization (e.g., query optimization, index tuning) Database Design: * Design and implement normalized and denormalized database structures * Create and optimize stored procedures, functions, and triggers Troubleshooting: * Diagnose and resolve complex SQL Server performance and availability issues * Use performance monitoring tools (e.g., SQL Server Profiler, DMVs) Automation: * Automate routine SQL Server tasks using scripting (e.g., PowerShell, T-SQL) Required Skills and Experience: * In-depth knowledge of SQL Server architecture and internals * Strong T-SQL programming skills * Experience with high availability and disaster recovery solutions * Proven ability to troubleshoot complex SQL Server issues * Familiarity with scripting languages (e.g., PowerShell, T-SQL) * Experience with performance tuning tools and techniques Additional Considerations: * SecurityUnderstanding of SQL Server security best practices, including data encryption, access control, and vulnerability management. * Inventory ManagementAbility to track and manage SQL Server instances, databases, and other assets. * PatchingKnowledge of SQL Server patching procedures and best practices. * Cloud MigrationFamiliarity with migrating SQL Server workloads to cloud platforms (e.g., Azure, AWS). Job Segment Database, Cisco, System Administrator, SQL, Administrative Assistant, Technology, Administrative
Posted 1 month ago
1 - 2 years
1 - 2 Lacs
Varanasi
Work from Office
Social Media Manager Job Description Master Mind Business Edutech is eager to connect with new audiences and engage our existing base through compelling social media initiatives. Were seeking a social media manager to help us expand our digital footprint and oversee our social communications efforts. They will develop and implement informed content strategies tailored to the strengths of various social media platforms to increase brand awareness and affinity. In doing so, the social media manager will maximize customer engagement with Master Mind Business Edutech goods and services, thereby helping us to accomplish our goals year over year. Objectives of this role Increase engagement for existing audiences with high-quality social initiatives Acquire new followers by filling gaps in our marketing content output Align our brand with new and emerging trends Improve ROI through more consistently on-target messaging Identify new channels to embed our brand that align our marketing direction Glean insights from social data using monitoring tools. Responsibilities Use social media tools to craft and release content to our social channels Develop social media campaigns in collaboration with the marketing team Become an extension of the companys brand to connect with existing customers, and acquire new ones Analyse the companys social strategy to make frequent improvement suggestions Stay up to date with new and emerging trends to help keep s social media presence consistently relevant Establish key performance indicators to understand efficacy of existing social campaigns and adjust strategy for further optimizations Skills and Qualifications Significant management and leadership experience Extensive knowledge of a variety of current social media platforms Excellent problem-solving techniques Strong multitasking capabilities under pressure Clear, confident communication abilities Effective time-management skills Preferred Qualifications Significant experience leading a brands social media initiatives Keen understanding of how to craft effective social media strategies Strong familiarity with computers, email clients, and project management software Experience with social media tools Capable with database query languages such as SQL Large social media following
Posted 1 month ago
2 - 7 years
3 - 6 Lacs
Bengaluru
Work from Office
1. Training & Development: Lead the Training, and professional development of teachers within the assigned cluster. Conduct role-playing exercises, class demonstrations, and hands-on training to enhance teaching effectiveness. Develop and execute a structured quarterly training plan to elevate teaching standards. Ensure seamless teacher scheduling, availability, and continuity. Oversee substitute arrangements, ensuring preparedness for lesson delivery. Foster a culture of motivation, confidence, and high morale within the teaching team. 2. Curriculum & Lesson Supervision: Oversee book inventory management and curriculum evolution to align with educational standards. Supervise lesson planning, ensuring engaging and high-quality classroom experiences. Monitor and evaluate lesson delivery daily, maintaining performance reports in the Daily Observation Plan. Collaborate with the content team to refine and innovate educational materials. 3. Student Development & Engagement: Track and nurture high-performing students, facilitating growth opportunities through parental engagement. Identify struggling students and implement intervention strategies, including special sessions. Supervise student assessments, ensuring timely updates and systematic progress tracking. 4. Performance & Event Management: Strategize and oversee the successful execution of student performances and concerts. Ensure teachers are well-prepared for recitals, offering on-ground support during rehearsals. Introduce creative initiatives to enhance students' musical journey and engagement within FSM. 5. Communication & Stakeholder Management: Drive effective communication with parents, school principals, and key stakeholders. Build and maintain strong relationships with school leadership, ensuring consistent feedback loops. Represent FSM in official meetings and school visits with a professional and inspirational presence. Lead by example by conducting demo classes or workshops to motivate and mentor teachers. 6. Reporting & Process Management: Generate monthly reports covering student growth, retention, dropouts, training conducted, and new initiatives. Ensure effective execution of FSM's operational and strategic processes across the teaching team. Innovate and refine FSMs vertical strategies through dynamic, data-driven approaches. 7. Leadership & Team Management: Recruit and retain top-tier teaching talent, ensuring alignment with FSM’s educational vision. Provide mentorship, leadership, and motivation to foster a high-performing team. Continuously drive FSM’s impact by exploring innovative teaching methodologies and technologies. Website : www.furtadosschoolofmusic.com
Posted 1 month ago
8 - 12 years
15 - 30 Lacs
Mumbai, India
Work from Office
Job Description Process Analysis & Optimization • Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. • Develop strategies for workflow improvement, reduced operational friction, and enhanced customer satisfaction. Stakeholder Collaboration • Collaborate with cross-functional teams, including IT, Operations, and Customer Care, to understand business needs and process challenges. • Engage with external vendors and partners for system enhancements and solutions. Technology Integration • Support the integration of advanced tools such as CRM platforms, Chatbots, IVRs, and social media ORM platforms to streamline Contact Center operations. • Stay up-to-date with CRM functionalities, proposing enhancements as new features become available. Performance Monitoring • Establish KPIs and metrics to evaluate the impact of process improvements on Contact Center performance. • Provide data-driven insights and actionable recommendations to leadership for continuous improvement. Training & Change Management • Lead training sessions to ensure effective adoption of new tools and workflows by end-users. • Drive change management initiatives to cultivate a culture of continuous improvement across teams. Compliance & Risk Management • Ensure adherence to data privacy, security, and governance regulations in all operational processes. • Identify risks in new process implementations and provide recommendations for mitigation strategies. Environment, Social & Governance • Promote judicious use of natural resources. • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. a. Understanding of ethical standards and the importance of integrity in business practices. b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual
Posted 1 month ago
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