Role & responsibilities Process claims in line with required service standard and in accordance with delegated authority. Collate information from correct sources to assess ensuring accurate and fair assessment of all claims. Challenge any anomalies including declining all invalid claims. Communicate effectively with customers, representatives and veterinary practices to manage expectations throughout the claims process. Pro-actively managing caseloads. Manage multi-channel correspondence across emails, post and telephone calls. Effectively manage claim cost. Organize, record and distribute incoming correspondence through multiple channels efficiently. Update and maintain policy records accurately Liaise with both internal and external customers via telephone and email. Maintain an appropriate level of knowledge regarding products, procedures, service, system and frameworks. Any other tasks deemed appropriate by the Line Manager. Requirements: Willingness to learn the intricacies of Claims. Excellent verbal and written communication skills. The ability to prioritise workloads and meet deadlines. Attention to detail. To be pro-active and self-motivated. Experience in handling of insurance claims. Excellent attention to detail. Strong written and verbal communication skills. Ability to build and maintain positive relationships with all customers, colleagues and members of management. A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service. To be Pro-active and self-motivated

Job Title: Product Manager Location: Mohali Experience: 4 - 7 years Preferred Background: Engineering + MBA Key Skills: Strong domain knowledge of e-commerce, retail, and basic Indian regulations Experience with customer analytics, in-app event tracking, and tools like Firebase, Mixpanel, or Amplitude Ability to define and refine PRDs, user stories, and connect business requirements to development tasks Comfortable working with cross-functional teams and aligning tech efforts with business goals Data-driven mindset with working knowledge of SQL or product analytics dashboards Familiarity with tools like JIRA, Confluence, Figma, Notion Excellent communication skills for effective collaboration across business and engineering teams Exposure to A/B testing, customer segmentation, and product experimentation Roles & Responsibilities: Collaborate on product planning by translating business needs and user insights into clear product requirements Analyze in-app behavior and user journeys to inform feature prioritization and identify improvement areas Refine PRDs, edge cases, and user stories in collaboration with design, tech, and QA teams Coordinate with cross-functional teams to ensure timely and high-quality feature delivery Support post-release tracking, issue triage, and product iterations based on data and user feedback Stay updated on domain trends, user behavior, and regulatory requirements to support strategic decisions

Role Responsibilities Develop and design Power BI dashboards, reports, and visualizations to support business decision-making. Extract, transform, and load (ETL) data from multiple sources into Power BI using Power Query, Python, and SQL Optimize performance of Power BI reports, ensuring efficiency in data processing and visualization. Create and maintain data models with relationships, calculated columns, and measures using DAX. Utilize Python for data pre-processing, automation, and integration with Power BI. Work closely with business stakeholders to understand reporting requirements and deliver customized solutions. Ensure data accuracy and consistency across reports and dashboards. Implement row-level security (RLS) and other security measures within Power BI reports. Integrate Power BI with other tools like Azure, Power Automate, Power Apps, and Python-based scripts when needed. Stay updated with the latest Power BI and Python features to enhance reporting capabilities. Requirement Strong proficiency in Power BI Desktop, Power Query, and Power BI Service. Hands-on experience with DAX (Data Analysis Expressions) and data modeling. Proficiency in SQL for querying and transforming data. Experience working with various data sources (SQL Server, Excel, APIs, cloud databases, etc.). Experience in Python for data analysis, automation, and integration with Power BI. Familiarity with ETL processes and data warehousing concepts. Experience in implementing Power BI security features like RLS. Strong analytical and problem-solving skills. Excellent communication skills to interact with stakeholders and translate business needs into reports. Hands-on experience in Pandas, NumPy, and Matplotlib for data analysis in Python. Experience integrating Python scripts within Power BI via Power Query or R/Python visuals. Experience with Azure Synapse, Power Automate, or Power Apps. Experience in integrating Power BI with cloud platforms (AWS, Azure). Familiarity with Agile/Scrum methodologies. Qualification Knowledge of machine learning concepts and predictive analytics using Python. Graduation is MUST

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats in a professional manner. Provide accurate and timely resolutions to customers' issues. Maintain records of all interactions with customers using CRM software. Desired Candidate Profile 1-4 years of experience in International Voice Process (IVP), Customer Support, or related fields. Strong communication skills in Spanish language (written & spoken). Ability to work in an international call center environment handling multiple tasks simultaneously. Proficiency in handling international calling processes, including voice processing software applications.

#Job Title: Legal Associate #Experience: 2+ Years #Location: Mohali #Shift Timings- Rotational (Must be comfortable with Night Shift) Role Overview: Legal Associate typically involves providing specialized legal services to clients (often law firms or corporate legal departments). These services can range from routine legal tasks to complex legal support, depending on the scope of the clients offerings. What youll do? (Key Responsibilities) Legal Research and Analysis Conduct research on statutes, case laws, regulations, and legal precedents. Analyse legal documents and provide summaries or insights to assist attorneys. Drafting and Documentation Draft legal documents, such as contracts, agreements, notices, pleadings, and motions. Create templates and standard operating procedures for legal processes. Contract Management Review, draft, and negotiate contracts, including NDAs, MSAs, vendor agreements, and employment contracts. Ensure compliance with legal requirements and client-specific standards. Litigation Support Summarize depositions, interrogatories, and witness statements. Creating chronologies like medical (Personal Injuries). Administrative and Client Coordination Communicate with client representatives and external counsel to ensure a clear understanding of tasks. Provide updates, reports, and deliverables within specified timelines. What youll need? Must-Have: Education: Bachelor of Law (LLB) or LLM. Minimum of 2 years of experience in LPO (personal injury, contract life cycle management, drafting, legal research, etc.). Knowledge of personal injury, contract lifecycle management, drafting, legal research, etc. Excellent attention to detail and accuracy. Strong communication skills for handling client calls/ client queries. Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and time-management skills.

Job Title: Senior Graphics Designer Location: Mohali Experience: 4+ yrs of professional graphic design experience, with a focus on digital marketing assets. Preferred Background: Bachelors Degree Role & responsibilities Create Digital Assets: Design high-quality graphics for Cogneesol's website, social media posts, email marketing campaigns, and other online needs. Support Marketing: Work closely with the marketing team to develop visual content that supports overall brand messaging. Maintain Brand Consistency: Ensure all designs align with Cogneesol's visual identity, maintaining a consistent look and feel across all digital platforms. Manage Projects: Handle multiple design tasks simultaneously, keeping organized and meeting deadlines effectively. Video & Animation (Good to have): If experienced, create simple animations, GIFs, or short promotional videos for social media and web use. Stay Current: Keep up-to-date with the latest design trends and tools relevant to digital marketing. Technical Skills Expertise: Adobe Photoshop, Adobe Illustrator, Figma. Design Fundamentals: Strong understanding of layout, color theory, typography, and branding principles. Portfolio: A strong portfolio showcasing your design work, especially examples created for web and social media. Soft Skills: Good communication skills, ability to collaborate within a team, strong organizational skills, and attention to detail. Video/Animation: Experience with Adobe after Effects and/or Premiere Pro. Web: Basic knowledge of how WordPress, HTML/CSS works Other Tools: Familiarity with Canva, PowerPoint or similar tools. Minimum Education Bachelor's degree

Role & responsibilities Create Digital Assets: Design high-quality graphics for Cogneesol's website, social media posts, email marketing campaigns, and other online needs. Support Marketing: Work closely with the marketing team to develop visual content that supports overall brand messaging. Maintain Brand Consistency: Ensure all designs align with Cogneesol's visual identity, maintaining a consistent look and feel across all digital platforms. Manage Projects: Handle multiple design tasks simultaneously, keeping organized and meeting deadlines effectively. Video & Animation (Good to have): If experienced, create simple animations, GIFs, or short promotional videos for social media and web use. Stay Current: Keep up-to-date with the latest design trends and tools relevant to digital marketing. Technical Skills Expertise: Adobe Photoshop, Adobe Illustrator, Figma. Design Fundamentals: Strong understanding of layout, color theory, typography, and branding principles. Portfolio: A strong portfolio showcasing your design work, especially examples created for web and social media. Soft Skills: Good communication skills, ability to collaborate within a team, strong organizational skills, and attention to detail. Video/Animation: Experience with Adobe After Effects and/or Premiere Pro. Web: Basic knowledge of how WordPress, HTML/CSS works Other Tools: Familiarity with Canva, PowerPoint or similar tools. Minimum Education Bachelor's degree

Job Title: Associate/Sr Associate Customer Service Location: Pune Department: Customer Service Reports To: Team Leader Operations Job Summary: We are looking for a motivated and customer-focused Customer Service Agent to join our team. The role involves handling customer inquiries across multiple channels (phone, email, chat, etc.), resolving issues efficiently, and providing an outstanding customer experience. You will be the first point of contact for our customers and play a vital role in representing our brand Key Responsibilities: 1. Operational Management: • Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards. Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, chat, or social media. Resolve product or service problems by clarifying the customers issue, determining the cause, and providing the best solution. • • • • • • • Accurately document all customer interactions using CRM or ticketing systems. Escalate unresolved issues to the appropriate departments or supervisors. Follow up with customers to ensure full resolution of issues and satisfaction. Maintain up-to-date knowledge of company products, services, policies, and procedures. Meet individual and team performance targets including quality, speed, and customer satisfaction. • Work collaboratively with other team members to achieve team goals and support a positive work environment. • Adhere to all company policies and compliance standards. 2. Process Improvement: • Analyze and optimize operational processes to identify areas for improvement and implement best practices. • • Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 3. Compliance and Risk Management: • Ensure all operations comply with industry regulations, corporate policies, and legal standards. • Monitor and address any potential risks or operational issues, escalating as necessary to senior management. • Maintain and update insurance-related documentation, including policy and claims records. 4. Qualifications and Skills: • • • • • • Bachelors degree in any field. 2+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 5. Personal Attributes: • • • • Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 6. Working Hours The candidate should be flexible to work in any shift 24/7. •

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide training, and handle customer complaints or inquiries. Key Responsibilities: 1. Operational Management: Lead, coach, and develop a team of customer service supervisors and agents. Manage daily contact center operations, including staffing, scheduling, and real-time performance monitoring. Define and monitor KPIs such as CSAT, FCR, AHT, SLA, and agent productivity. Implement strategies to improve service quality, efficiency, and customer satisfaction. Use analytics and reporting tools to evaluate trends and make data-driven decisions. Oversee the implementation of new tools, technologies, and processes. Collaborate with cross-functional teams (e.g., IT, Sales, Product) to resolve issues and improve customer journeys. Handle escalated customer complaints and ensure timely resolution. Ensure compliance with company policies and industry regulations. Maintain training programs to support agent development and operational excellence. Oversee the daily operations of the insurance department to ensure smooth workflow, accurate policy administration, claims processing, and compliance with industry regulations. Develop and implement operational procedures to enhance efficiency and reduce processing time. Monitor key performance indicators (KPIs) and metrics to evaluate team performance and operational effectiveness. 2. Team Leadership and Development: Lead, mentor, and develop a team of customer service operations professionals, ensuring clear communication and the achievement of department goals. Conduct regular training sessions to keep the team updated on new policies, products, and industry trends. Foster a positive work environment that encourages collaboration, productivity, and continuous improvement. 3. Process Improvement: Analyze and optimize operational processes to identify areas for improvement and implement best practices. Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 4. Compliance and Risk Management: Ensure all operations comply with industry regulations, corporate policies, and legal standards. Monitor and address any potential risks or operational issues, escalating as necessary to senior management. Maintain and update insurance-related documentation, including policy and claims records. 5. Customer Service and Stakeholder Management: Maintain a focus on customer satisfaction by ensuring timely and accurate processing of insurance policies and claims. Work closely with internal and external stakeholders, including brokers, clients, and insurers, to ensure alignment and high service standards. Address any escalated customer complaints or issues promptly and effectively. 6. Reporting and Analysis: Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management. Conduct data analysis to identify emerging trends and areas for potential operational improvements. 7. Qualifications and Skills: Bachelors degree in any field. 7+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Excellent leadership and team management skills, with the ability to drive results and foster a collaborative team environment. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 8. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 9. Working Hours The candidate should be flexible to work in any shift 24/7.

We are currently seeking a Senior Associate/Associate to join our team in Pune for a Backend Outbound Process . The ideal candidate should possess a minimum of 0-4 years of relevant experience in backend, preferably in Back office , insurance, or claims transactions . Key Responsibilities: Handling case management tasks effectively Managing insurance, and claims transactions Providing timely and accurate support to customers Analyzing and processing data efficiently Typing skills with attention to detail Comfortable with rotational shifts. (Day/Night both) No Cab facility, additional travel allowance will be provided. Open for rotational week offs. Looking for only Immediate joiners or 30 days. Eligibility Criteria: Minimum 1 year of relevant work experience into Backend Support, Preferably outbound process. Excellent verbal and written communication skills. Insurance/Claims/ Back office experience.

Provide research and clerical support to determine whether insureds/customers qualify for insurance policies, or other financial services. Gather financial and statistical information and supply data onto rating mechanism provided by the client Provide support and assistance to onshore team; work with the insurance underwriting department by working on commercial and residential properties quotes using rating mechanism. Staff will assist with the completion of rates and premiums. Perform administrative duties regarding new and renewal accounts, risk assessments, loss runs, and loss ratings Provide technical support to client in rating and policy processing procedures Type, file, answer phone (Teams Calls), and assists brokers/customers and prospective customers Gather, review, and ensure the accuracy of information to determine proper processing for all segments of business Perform various pre-underwriting activities for accounts, such as qualifying requests gather analyse data, selecting rates and forms for coverage, and entering info into database for pricing reporting Basic knowledge of company insurance products; support underwriting and distribution activities. Requirements: Experienced Required 0 to 4 Years Good written and verbal communication skills. 1-2 years of insurance BPO/BPM experience preferred. Qualification Requirements: Bachelor's Degree in any stream

Role & responsibilities We are looking for a proactive and articulate Sr. Process Associate/Associate to join our International Outbound Process team. The ideal candidate will be responsible for handling outbound calls to international customers, resolving their queries, promoting services or products, and ensuring customer satisfaction. Preferred candidate profile Make outbound calls to international clients/customers for product support, service feedback, or sales campaigns. Communicate clearly and professionally to understand customer needs and provide accurate information. Handle objections and resolve customer issues or complaints efficiently. Meet daily/weekly/monthly call and conversion targets as per campaign goals. Maintain detailed call logs and update CRM systems accurately. Follow communication scripts, procedures, and guidelines where applicable. Collaborate with internal departments to escalate and resolve complex issues. Stay updated with knowledge, system changes, and international communication norms. Requirements: Proven experience in customer service or outbound calling (international process preferred). Excellent verbal communication skills in English (neutral or international accent is a plus). Strong listening, negotiation, and problem-solving abilities. Familiarity with CRM systems and practices. Ability to work in night shifts and adapt to rotating schedules if required. Strong time management and organizational skills. No Cab facility, additional travel allowance will be provided. Open for rotational week offs. Looking for only Immediate joiners or 30 days. Minimum 1 year of relevant work experience into Backend Support, Preferably outbound process.

Manage all accounting transactions. Reconciliation of Various Balance sheet Accounts. prepare and review financial documents, reports, and statements. Manage all accounting transactions Comply with financial policies and regulations. Other Competencies Bachelor's Degree in Commerce Experience working with Quickbooks and other relevant tools Exhibit strong time management and problem solving skills. Strong communication skills - verbal and written Data recording, collation, management & analysis Problem articulation, analysis and solving Planning and organizing

Role Overview: Legal Associate typically involves providing specialized legal services to clients (often law firms or corporate legal departments). These services can range from routine legal tasks to complex legal support, depending on the scope of the clients offerings. What youll do? (Key Responsibilities) Legal Research and Analysis Conduct research on statutes, case laws, regulations, and legal precedents. Analyze legal documents and provide summaries or insights to assist attorneys. Drafting and Documentation Draft legal documents, such as contracts, agreements, notices, pleadings, and motions. Create templates and standard operating procedures for legal processes. Contract Management Review, draft, and negotiate contracts, including NDAs, MSAs, vendor agreements, and employment contracts. Ensure compliance with legal requirements and client-specific standards. Litigation Support Summarize depositions, interrogatories, and witness statements. Creating chronologies like medical (Personal Injuries). Administrative and Client Coordination Communicate with client representatives and external counsel to ensure a clear understanding of tasks. Provide updates, reports, and deliverables within specified timelines. What youll need ? Must-Have: Education: Bachelor of Law (LLB) or LLM. Freshers or Minimum of 6 months of experience in LPO (personal injury, contract life cycle management, drafting, legal research, etc.). Knowledge of personal injury, contract lifecycle management, drafting, legal research, etc. Excellent attention to detail and accuracy. Strong communication skills for handling client calls/ client queries. Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and time-management skills. What Cogneesol will offer you? Innovative Culture: Be part of a dynamic environment that encourages creativity and innovation, driven by our start-up mindset. Growth Opportunities: As a Partner in Growth, we offer ample opportunities for professional development and career advancement. Commitment to Excellence: Join a team dedicated to delivering excellence in every project and client engagement. Ethical Workplace: Work in a company that values ethics and integrity in every aspect of its operations. Dependable Support: Benefit from a supportive work environment where your contributions are valued and recognized.

Job Title: Senior Data Scientist | Machine Learning Engineer (MLE) Job Location: [Mohali / Pune] Experience : 4+ years Skill Sets: Expertise in ML/DL, model lifecycle management, and MLOps (MLflow, Kubeflow) Proficiency in Python, TensorFlow, PyTorch, Scikit-learn, and Hugging Face models Strong experience in NLP, fine-tuning transformer models, and dataset preparation Hands-on with cloud platforms (AWS, GCP, Azure) and scalable ML deployment (Sagemaker, Vertex AI) Experience in containerization (Docker, Kubernetes) and CI/CD pipelines Knowledge of distributed computing (Spark, Ray), vector databases (FAISS, Milvus), and model optimization (quantization, pruning) Familiarity with model evaluation, hyperparameter tuning, and model monitoring for drift detection Roles & Responsibilities: Design and implement end-to-end ML pipelines from data ingestion to production Develop, fine-tune, and optimize ML models, ensuring high performance and scalability Compare and evaluate models using key metrics (F1-score, AUC-ROC, BLEU etc) Automate model retraining, monitoring, and drift detection Collaborate with engineering teams for seamless ML integration Mentor junior team members and enforce best practices

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Oversee and manage the preparation of tax returns for Australian businesses (companies, trusts, partnerships, and sole traders) and individuals. Ensure compliance with the Australian Taxation Office (ATO) regulations and tax laws. Review and finalize tax returns, ensuring accuracy and completeness before submission. Provide technical guidance on complex tax matters, deductions, offsets, and business tax implications. Stay updated on changes in Australian tax laws and advise the team on necessary adjustments. Assist in tax planning strategies to optimize client tax positions. Conduct quality control reviews and provide training to tax preparers to enhance their expertise. Work closely with clients to understand their financial and tax-related needs. Identify opportunities for process improvements and efficiency gains in tax return preparation. Collaborate with cross-functional teams, including accounting and compliance teams, to ensure a seamless tax service experience. Qualifications & Experience: Bachelor's degree in Accounting, Finance, or a related field. CPA, CA, or CTA (Certified Tax Adviser) qualification is a plus but not mandatory. Minimum of 5+ years of experience in Australian taxation, with a focus on business and personal tax returns. Strong understanding of Australian taxation laws, ATO regulations, and tax compliance requirements. Experience in handling complex tax matters, including small business concessions, capital gains tax (CGT), and trust tax returns. Proficiency in tax preparation software such as Xero Tax, MYOB, HandiTax, or similar platforms. Excellent analytical, problem-solving, and communication skills. Ability to train and mentor junior tax professionals. • Strong attention to detail and commitment to accuracy. Ability to work independently and manage multiple client engagements effectively. Preferred Skills: • Experience working in a tax outsourcing or offshore tax preparation environment.• Knowledge of GST, BAS, payroll tax regulations, PAYG, and superannuation.• Client-facing experience and ability to advise clients on tax strategies.• Exposure to financial statement preparation and accounting principles.• Experience in maintaining the general ledger (GL) and thorough knowledge of finalizing accounts or preparing final accounts after necessary adjustments.

Role & responsibilities Customer support Voice Support Preferred candidate profile Graduation Minimum Minimum 2 years of experience Any certification in Spanish

No of Positions-3 Mohali-1 Pune-2 Role & responsibilities Minimum 2 years work experience as an Australian and UK Accountant Excellent knowledge of accounting regulations and procedures Hands-on experience with accounting software like Xero and QuickBooks Advanced MS Excel skills including V lookups and pivot tables Experience with general ledger functions Strong attention to detail and good analytical skills Preferred candidate profile Documents financial transactions by entering account information. Accounts Receivable and Payable management with advance knowledge Payroll process and compliance (Australia & UK) R2R process including reconciliation and GL scrutiny Bas and GST/VAT filing knowledge Month end and period end financial reporting with analytical skills

Job Summary: We are looking for a motivated and customer-focused Customer Service Agent to join our team. The role involves handling customer inquiries across multiple channels (phone, email, chat, etc.), resolving issues efficiently, and providing an outstanding customer experience. You will be the first point of contact for our customers and play a vital role in representing our brand Key Responsibilities: 1. Operational Management: • Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards. • Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, chat, or social media. • Resolve product or service problems by clarifying the customers issue, determining the cause, and providing the best solution. • Accurately document all customer interactions using CRM or ticketing systems. • Escalate unresolved issues to the appropriate departments or supervisors. • Follow up with customers to ensure full resolution of issues and satisfaction. • Maintain up-to-date knowledge of company products, services, policies, and procedures. • Meet individual and team performance targets including quality, speed, and customer satisfaction. • Work collaboratively with other team members to achieve team goals and support a positive work environment. • Adhere to all company policies and compliance standards. 2. Process Improvement: • Analyze and optimize operational processes to identify areas for improvement and implement best practices. • Coordinate with other departments, to ensure a seamless process flow. • Implement and oversee automation tools and technology solutions to streamline operations. 3. Compliance and Risk Management: • Ensure all operations comply with industry regulations, corporate policies, and legal standards. • Monitor and address any potential risks or operational issues, escalating as necessary to senior management. • Maintain and update insurance-related documentation, including policy and claims records. 4. Qualifications and Skills: • Bachelor’s degree in any field. • 2+ years of experience in a customer service or contact center environment • Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). • Strong analytical and problem-solving abilities. • Excellent communication skills, both written and verbal. • Proficiency in insurance management software and MS Office Suite. 5. Personal Attributes: • Detail-oriented with a focus on accuracy and efficiency. • Strong organizational and multitasking abilities. • Ability to work well under pressure and meet deadlines. • Adaptability and openness to continuous learning and improvement. 6. Working Hours • The candidate should be flexible to work in any shift 24/7.