Sims Lifecycle Services

Principal Accountabilities: · Technical Expertise: Serve as the technical expert in system administration for the SLS environment, ensuring optimal performance and reliability. · Queue Management: Efficiently manage and prioritize IT service requests and incidents using queue management techniques to ensure timely resolution and minimal disruption to business operations. · ITIL Best Practices: Implement and maintain ITIL best practices for service management, including incident, problem, change, and release management, to enhance service delivery and operational efficiency. · System Installation and Configuration: Oversee the installation and configuration of new software, hardware, network, and cloud infrastructure to support business needs. · Performance Monitoring: Continuously monitor system performance to identify and address potential issues proactively. · Active Directory Management: Manage Active Directory servers, security groups, and group policy development and deployment. · User Account Management: Oversee the management of user accounts and assets, assigning security permissions on the network. · Additional Duties: Perform other duties as assigned to support the IT department and organizational goals. · Other: · EH&S Compliance: Demonstrate personal responsibility for, and ensure compliance with, all Environmental Health & Safety (EH&S) policies, procedures, and initiatives within the team. · Diversity and Inclusion: Promote diversity and inclusion, positive employee relations, and teamwork, ensuring all team members are treated fairly and equitably. · Cost Management: Manage costs in line with budgetary requirements and financial policies and procedures. · Continuous Improvement: Support and recommend continuous improvement initiatives and foster compliance with quality requirements. · Policy Compliance: Ensure team compliance with all company policies, procedures, and initiatives. · Workforce Development: Cultivate a well-trained workforce, including support of performance-management and career-development initiatives. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹700,000.00 per year Benefits: Provident Fund Work Location: In person