Principal Accountabilities: · Technical Expertise: Serve as the technical expert in system administration for the SLS environment, ensuring optimal performance and reliability. · Queue Management: Efficiently manage and prioritize IT service requests and incidents using queue management techniques to ensure timely resolution and minimal disruption to business operations. · ITIL Best Practices: Implement and maintain ITIL best practices for service management, including incident, problem, change, and release management, to enhance service delivery and operational efficiency. · System Installation and Configuration: Oversee the installation and configuration of new software, hardware, network, and cloud infrastructure to support business needs. · Performance Monitoring: Continuously monitor system performance to identify and address potential issues proactively. · Active Directory Management: Manage Active Directory servers, security groups, and group policy development and deployment. · User Account Management: Oversee the management of user accounts and assets, assigning security permissions on the network. · Additional Duties: Perform other duties as assigned to support the IT department and organizational goals. · Other: · EH&S Compliance: Demonstrate personal responsibility for, and ensure compliance with, all Environmental Health & Safety (EH&S) policies, procedures, and initiatives within the team. · Diversity and Inclusion: Promote diversity and inclusion, positive employee relations, and teamwork, ensuring all team members are treated fairly and equitably. · Cost Management: Manage costs in line with budgetary requirements and financial policies and procedures. · Continuous Improvement: Support and recommend continuous improvement initiatives and foster compliance with quality requirements. · Policy Compliance: Ensure team compliance with all company policies, procedures, and initiatives. · Workforce Development: Cultivate a well-trained workforce, including support of performance-management and career-development initiatives. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹700,000.00 per year Benefits: Provident Fund Work Location: In person
As the System Administrator for the SLS environment, your role is crucial in ensuring optimal performance and reliability of the system. Your responsibilities include: - Efficiently managing and prioritizing IT service requests and incidents to ensure timely resolution and minimal disruption to business operations. - Implementing and maintaining ITIL best practices for service management to enhance service delivery and operational efficiency. - Overseeing the installation and configuration of new software, hardware, network, and cloud infrastructure to support business needs. - Continuously monitoring system performance to proactively identify and address potential issues. - Managing Active Directory servers, security groups, and group policy development and deployment. - Overseeing user account management and asset assignments with appropriate security permissions on the network. - Performing any other duties as assigned to support the IT department and organizational goals. In addition to your primary responsibilities, you will also be expected to: - Demonstrate personal responsibility for EH&S compliance and ensure team adherence to all policies and initiatives. - Promote diversity, inclusion, positive employee relations, and teamwork within the organization. - Manage costs in accordance with budgetary requirements and financial policies. - Support continuous improvement initiatives and compliance with quality requirements. - Ensure team compliance with all company policies, procedures, and initiatives. - Cultivate a well-trained workforce, including supporting performance management and career development initiatives. This is a full-time, permanent position with benefits including Provident Fund. The work location is in person.,