Oracle Fusion Financials Expert

As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our valued customers. You will act as a dedicated advocate for customer needs, assisting them with both non-technical inquiries and technical questions related to our Electronic Support Services. Your responsibilities will include resolving customer inquiries via phone and electronic channels, addressing technical issues, and offering guidance on the use and troubleshooting of our services. You will serve as a crucial point of contact for customers, nurturing strong relationships and providing support to internal Oracle employees on various customer situations and escalated issues. Your role will require you to have a deep understanding of Oracle Cloud Financials version 12+ capabilities, specifically focusing on ERP or SCM modules. The ideal candidate should possess 5+ years of relevant working experience and hold a degree in BE, BTech, MCA, CA or equivalent qualifications. We are seeking a techno-functional individual who can demonstrate hands-on experience in functional/product and/or technical domains, preferably in L2 or L3 level support. You should have a strong grasp of business processes, implementation/support experience in ERP or SCM modules, and the ability to relate product functionality to business requirements. Problem-solving skills, customer interaction proficiency, and a proactive approach to operations management are essential traits for success in this role. Additionally, you must exhibit strong teamwork, a willingness to learn, effective communication skills, and the ability to adapt to a dynamic business environment. Your responsibilities will also include creating and maintaining documentation for various activities such as architecture, design, technical support, and testing. Shift work is mandatory for this position, requiring flexibility to work evening and night shifts on a rotational basis. Personal attributes such as self-motivation, analytical skills, customer-centric mindset, and a focus on relationship building are highly valued. Effective communication, teamwork, and a commitment to continuous learning are essential qualities for this role. Oracle is dedicated to fostering an inclusive workforce that celebrates diverse perspectives and backgrounds. We encourage innovation through collaboration and value integrity in all our operations. At Oracle, we offer a supportive work environment that promotes work-life balance and provides competitive employee benefits. Our commitment to diversity and inclusion extends to people with disabilities, and we strive to accommodate accessibility needs throughout the employment process. If you require assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States, committed to creating equal opportunities for all individuals.,