4 Iby Jobs

As a member of the Support organization at Oracle, your main focus is to provide post-sales support and solutions to the Oracle customer base while also acting as an advocate for customer needs. This role involves handling post-sales non-technical customer inquiries through various channels such as phone and electronic means, as well as addressing technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will be responsible for nurturing customer relationships with Support and offering guidance and support to internal Oracle employees regarding diverse customer situations and escalated issues. In the position of a Fusion Financials Functional Support Professional, preferably with a background in implementing Oracle Cloud Financial Applications, your responsibilities will include delivering exceptional customer service support, diagnosing, replicating, and resolving complex and critical Functional issues as part of service requests. The primary objective of this role is to provide Customer Service at a Functional level and drive complete resolution of each reported customer issue. The ideal candidate for this role should possess the following qualifications and skills: - Thorough knowledge and understanding of Financials business processes and concepts. - Experience in implementing/supporting Cloud Financial Modules like GL, AP, AR, FA, IBY, PA. - Ability to connect the product functionalities with business processes to offer guidance to customers on aligning Oracle Cloud Financials with their specific business scenarios. - Basic technical awareness in SQL, OTBI/BIP/FRS reports, FBDI, ADFDI, and BPM workflows. - Exposure to developing, personalization, and extensions in Fusion SaaS. - Proficiency in OTBI & BI reports. - Strong problem-solving abilities. - Excellent customer interactions and service orientation to effectively address customers" critical situations, mobilize organizational resources, and set realistic expectations. - Sound operations management and innovation orientation to continuously enhance processes, methods, tools, and utilities. At Oracle, we are committed to fostering a diverse and inclusive workforce that leverages various perspectives and backgrounds to drive innovation. With a legacy of over 40 years, Oracle thrives on integrity and collaboration with industry leaders across sectors. Our global opportunities and employee benefits prioritize work-life balance, inclusive medical, life insurance, and retirement options. We also encourage community engagement through volunteer programs and ensure accessibility for individuals with disabilities throughout the employment process. For assistance related to accessibility or disability accommodations, please contact us at +1 888 404 2494, option one. Please note that Oracle is an affirmative action employer in the United States.,

As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our valued customers. You will act as a dedicated advocate for customer needs, assisting them with both non-technical inquiries and technical questions related to our Electronic Support Services. Your responsibilities will include resolving customer inquiries via phone and electronic channels, addressing technical issues, and offering guidance on the use and troubleshooting of our services. You will serve as a crucial point of contact for customers, nurturing strong relationships and providing support to internal Oracle employees on various customer situations and escalated issues. Your role will require you to have a deep understanding of Oracle Cloud Financials version 12+ capabilities, specifically focusing on ERP or SCM modules. The ideal candidate should possess 5+ years of relevant working experience and hold a degree in BE, BTech, MCA, CA or equivalent qualifications. We are seeking a techno-functional individual who can demonstrate hands-on experience in functional/product and/or technical domains, preferably in L2 or L3 level support. You should have a strong grasp of business processes, implementation/support experience in ERP or SCM modules, and the ability to relate product functionality to business requirements. Problem-solving skills, customer interaction proficiency, and a proactive approach to operations management are essential traits for success in this role. Additionally, you must exhibit strong teamwork, a willingness to learn, effective communication skills, and the ability to adapt to a dynamic business environment. Your responsibilities will also include creating and maintaining documentation for various activities such as architecture, design, technical support, and testing. Shift work is mandatory for this position, requiring flexibility to work evening and night shifts on a rotational basis. Personal attributes such as self-motivation, analytical skills, customer-centric mindset, and a focus on relationship building are highly valued. Effective communication, teamwork, and a commitment to continuous learning are essential qualities for this role. Oracle is dedicated to fostering an inclusive workforce that celebrates diverse perspectives and backgrounds. We encourage innovation through collaboration and value integrity in all our operations. At Oracle, we offer a supportive work environment that promotes work-life balance and provides competitive employee benefits. Our commitment to diversity and inclusion extends to people with disabilities, and we strive to accommodate accessibility needs throughout the employment process. If you require assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States, committed to creating equal opportunities for all individuals.,

The main role of a Support Engineer is to troubleshoot and resolve highly complex techno-functional problems. You will utilize a high level of techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise on a daily basis. Education & Experience: BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered. You should have at least 5 years of relevant working experience. Functional/Technical Knowledge & Skills: You must have a good understanding of Oracle Cloud Financials version 12+ capabilities. We are seeking a techno-functional individual with real-time hands-on functional/product and/or technical experience; worked with L2 or L3 level support; or possessing equivalent knowledge. You are expected to have: - Strong business processes knowledge and concepts. - Implementation/Support experience in ERP - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX, and PSA or SCM - Inventory, OM, Procurement. - Hands-on experience in at least one of the 5 modules mentioned above. - Ability to relate product functionality to business processes, offering implementation advice to customers. - Strong problem-solving skills. - Strong customer interactions and service orientation. - Strong operations management and innovation orientation. - Strong team player with a learning orientation. - High flexibility to adapt to a fast-changing environment. - Create and maintain appropriate documentation for various activities. Personal Attributes: You should be self-driven, result-oriented, possess strong problem-solving/analytical skills, effective communication skills, and focus on building relationships. Additionally, you should be willing to learn and share knowledge, have influencing/negotiating abilities, be a team player, customer-focused, confident, and decisive. You should value and maintain professional expertise, be enthusiastic, flexible, possess organizational skills, and enjoy coaching and knowledge transfer. Note: Shift working is mandatory, and you should be open to working in evening and night shifts on a rotation basis. Career Level - IC3 Responsibilities: As a Sr. Support Engineer, you will be the technical interface to customers, OEMs, and VARs for the resolution of problems related to the installation, maintenance, and use of Oracle products. You should have an understanding of all Oracle products in your competencies and in-depth knowledge of multiple products/platforms. You will act independently while researching and developing solutions to customer issues. About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's challenges. Partnered with industry leaders, Oracle has thrived for over 40 years by operating with integrity. We are committed to fostering an inclusive workforce that promotes opportunities for all. Oracle offers global opportunities with a focus on work-life balance, competitive benefits, flexible medical, life insurance, and retirement options. We encourage community engagement through volunteer programs. We are committed to including people with disabilities in the employment process and provide accommodation for disabilities upon request. Kindly let us know if you need further assistance or clarification.,

As a member of the Support organization at Oracle, your primary focus will be delivering post-sales support and solutions to Oracle's customer base while advocating for their needs. You will be responsible for addressing post-sales non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a key point of contact for customers, you will play a crucial role in managing customer relationships with Support, offering advice and assistance to internal Oracle employees on various customer situations and escalated issues. In the role of Sr. Support Engineer, you will serve as the technical liaison between customers, Original Equipment Manufacturers (OEMs), Value-Added Resellers (VARs), and Oracle, focusing on resolving problems related to the installation, maintenance, and use of Oracle products. It is essential to have a comprehensive understanding of all Oracle products within your competencies, with in-depth knowledge of multiple products and platforms. Your role will require significant expertise in multiple platforms, enabling you to carry out assigned duties with minimal supervision from management. You will often work independently, researching and developing solutions to address customer issues effectively. Your responsibilities will be diverse and complex, requiring independent judgment. You may also take on project lead roles as part of your responsibilities. The ideal candidate will have at least 4 years of experience with Core products or 5 years of experience with Applications products, along with a technical degree such as BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA. Alternatively, for Applications products, a proven professional or technical experience demonstrating a deep understanding of Applications at both functional and technical levels, preferably within Oracle, is required. As a Techno-functional Support Professional, your primary focus will be on Oracle EBS Financial Applications, ideally with an implementation background. Your responsibilities will include providing exceptional customer service support, diagnosing, replicating, and resolving Functional and Technical issues related to complex and critical service requests. The core objective of your role will be to deliver superior Customer Service at both technical and functional levels, ensuring complete and total resolution of each reported issue by the customer. The ideal candidate is expected to possess strong knowledge of financial business processes and concepts, hands-on implementation/support experience in EBS Financial Modules like GL, AP, AR, FA, IBY, PA, and CM, with additional knowledge of Costing (discrete/process) as an added advantage. You should also be proficient in relating product functionality to business processes, offering implementation advice to customers on leveraging Oracle EBS Financials for various business scenarios. Strong technical debugging skills using SQL, PLSQL, Reports, and similar tools are essential, alongside robust problem-solving abilities and a customer-oriented approach. Personal attributes that will contribute to your success in this role include being self-driven, result-oriented, possessing strong problem-solving and analytical skills, effective communication skills (verbal and written), a focus on building relationships both internally and externally, a willingness to learn and share knowledge, and the ability to collaborate effectively with peers across teams. Additionally, you should be customer-focused, confident, decisive, and exhibit expertise in your discipline while maintaining enthusiasm, flexibility, and strong organizational skills. In terms of qualifications, the ideal candidate will have a minimum of 6 years of techno-functional experience with Oracle Financials, including at least 2 years of leadership experience in customer-facing roles. Proficiency in EBS R12 techno-functional skills in Finance modules (GL, AP, AR, CM, FA, IBY, PA, CM, Costing) is required, along with strong debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. The role will involve shift work, including night shifts on a rotation basis, and will be based in Bangalore, Hyderabad, or Noida. Candidates with a background in BE, BTech, MCA, CA, ICWA, or MBA (Finance) are preferred. Oracle, as a world leader in cloud solutions, leverages cutting-edge technology to address contemporary challenges. The company has established partnerships with industry leaders across various sectors and continues to thrive through operational integrity after over 40 years of transformation. Oracle is committed to fostering an inclusive workforce that provides opportunities for all employees to contribute and grow. The company offers competitive benefits that promote work-life balance, including flexible medical, life insurance, and retirement options. Employees are encouraged to participate in volunteer programs that give back to their communities. At Oracle, we value the inclusion of people with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,