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As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to our valued customers. You will act as a dedicated advocate for customer needs, assisting them with both non-technical inquiries and technical questions related to our Electronic Support Services. Your responsibilities will include resolving customer inquiries via phone and electronic channels, addressing technical issues, and offering guidance on the use and troubleshooting of our services. You will serve as a crucial point of contact for customers, nurturing strong relationships and providing support to internal Oracle employees on various customer situations and escalated issues. Your role will require you to have a deep understanding of Oracle Cloud Financials version 12+ capabilities, specifically focusing on ERP or SCM modules. The ideal candidate should possess 5+ years of relevant working experience and hold a degree in BE, BTech, MCA, CA or equivalent qualifications. We are seeking a techno-functional individual who can demonstrate hands-on experience in functional/product and/or technical domains, preferably in L2 or L3 level support. You should have a strong grasp of business processes, implementation/support experience in ERP or SCM modules, and the ability to relate product functionality to business requirements. Problem-solving skills, customer interaction proficiency, and a proactive approach to operations management are essential traits for success in this role. Additionally, you must exhibit strong teamwork, a willingness to learn, effective communication skills, and the ability to adapt to a dynamic business environment. Your responsibilities will also include creating and maintaining documentation for various activities such as architecture, design, technical support, and testing. Shift work is mandatory for this position, requiring flexibility to work evening and night shifts on a rotational basis. Personal attributes such as self-motivation, analytical skills, customer-centric mindset, and a focus on relationship building are highly valued. Effective communication, teamwork, and a commitment to continuous learning are essential qualities for this role. Oracle is dedicated to fostering an inclusive workforce that celebrates diverse perspectives and backgrounds. We encourage innovation through collaboration and value integrity in all our operations. At Oracle, we offer a supportive work environment that promotes work-life balance and provides competitive employee benefits. Our commitment to diversity and inclusion extends to people with disabilities, and we strive to accommodate accessibility needs throughout the employment process. If you require assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States, committed to creating equal opportunities for all individuals.,

The main role of a Support Engineer is to troubleshoot and resolve highly complex techno-functional problems. You will utilize a high level of techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise on a daily basis. Education & Experience: BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered. You should have at least 5 years of relevant working experience. Functional/Technical Knowledge & Skills: You must have a good understanding of Oracle Cloud Financials version 12+ capabilities. We are seeking a techno-functional individual with real-time hands-on functional/product and/or technical experience; worked with L2 or L3 level support; or possessing equivalent knowledge. You are expected to have: - Strong business processes knowledge and concepts. - Implementation/Support experience in ERP - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX, and PSA or SCM - Inventory, OM, Procurement. - Hands-on experience in at least one of the 5 modules mentioned above. - Ability to relate product functionality to business processes, offering implementation advice to customers. - Strong problem-solving skills. - Strong customer interactions and service orientation. - Strong operations management and innovation orientation. - Strong team player with a learning orientation. - High flexibility to adapt to a fast-changing environment. - Create and maintain appropriate documentation for various activities. Personal Attributes: You should be self-driven, result-oriented, possess strong problem-solving/analytical skills, effective communication skills, and focus on building relationships. Additionally, you should be willing to learn and share knowledge, have influencing/negotiating abilities, be a team player, customer-focused, confident, and decisive. You should value and maintain professional expertise, be enthusiastic, flexible, possess organizational skills, and enjoy coaching and knowledge transfer. Note: Shift working is mandatory, and you should be open to working in evening and night shifts on a rotation basis. Career Level - IC3 Responsibilities: As a Sr. Support Engineer, you will be the technical interface to customers, OEMs, and VARs for the resolution of problems related to the installation, maintenance, and use of Oracle products. You should have an understanding of all Oracle products in your competencies and in-depth knowledge of multiple products/platforms. You will act independently while researching and developing solutions to customer issues. About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's challenges. Partnered with industry leaders, Oracle has thrived for over 40 years by operating with integrity. We are committed to fostering an inclusive workforce that promotes opportunities for all. Oracle offers global opportunities with a focus on work-life balance, competitive benefits, flexible medical, life insurance, and retirement options. We encourage community engagement through volunteer programs. We are committed to including people with disabilities in the employment process and provide accommodation for disabilities upon request. Kindly let us know if you need further assistance or clarification.,