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6.0 - 10.0 years
0 Lacs
noida, uttar pradesh
On-site
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Position is for HCM Workforce Management Functional Senior Technical Analyst with implementation/Support background in Oracle HCM Cloud Applications. As an Oracle HCM Cloud Workforce Management Functional specialist, you will be working both at offshore and onshore client engagements which involves Support/implementation of Oracle HCM Cloud modules Time and Labor, Absence Management, Workforce Scheduling and Employee Health and Safety. You will be interacting with the customer to understand their business processes and map them to HCM Cloud Modules. You will be expected to Design, develop solution and Support using Oracle HCM Cloud tools and technology to meet business requirement. Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind. Work as part of an existing team and communicate effectively with all the team member and business stakeholders. Education & Experience: BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered. 6+ years relevant working experience Functional/Technical Knowledge & Skills: At least 6+ years of Oracle Fusion HCM implementations or Support exposure with module-leading hands on Functional experience in following Workforce Management modules Exposure to HCM modules Core HR, Time and Labor, Absence Management, Workforce Scheduling and Employee Health and Safety. Should have good knowledge of Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization. Should have experience in workflow configuration using BPM. Strong technical knowledge in Oracle HCM Cloud security setup is desired. Should have experience in client-facing role and must have worked on Requirement Gathering, Product Workshop & Demo, CRP, UAT etc. Should have excellent communication, Project/stakeholder/team management skills and experience. Should have excellent documentation, presentation, customer handling, problem-solving, solution design skills, and experience. Exposure to personalization Strong customer focus, excellent problem-solving and analytical skills. Personal Attributes: Self-driven and result-oriented Strong problem-solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses Note: Should be flexible to work in rotational shifts. Career Level - IC3+,
Posted 19 hours ago
6.0 - 10.0 years
0 Lacs
noida, uttar pradesh
On-site
As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle's customer base while acting as an advocate for customer needs. Your responsibilities will include addressing post-sales non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in building and maintaining strong customer relationships with Support. Additionally, you will offer guidance and support to internal Oracle employees in various customer situations and escalated issues. In the role of a Sr. Support Engineer, you will serve as the technical interface for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve issues pertaining to the installation, recommended maintenance, and utilization of Oracle products. A comprehensive understanding of all Oracle products within your competencies is essential, along with in-depth knowledge of multiple products and platforms. You should possess significant experience across various platforms and be capable of executing assigned tasks with minimal supervision from management. In this position, you will frequently work independently to research and develop solutions to address customer issues effectively. Your primary job responsibilities as a Support Engineer will involve troubleshooting and resolving complex techno-functional problems on a daily basis. Key skills that you will utilize include a high level of techno-functional expertise, comprehensive knowledge of Oracle products, strong problem-solving abilities, and excellent customer interaction and service skills. The position available is for an HCM Workforce Management Functional Senior Technical Analyst with a background in supporting and implementing Oracle HCM Cloud Applications. As an Oracle HCM Cloud Workforce Management Functional specialist, you will engage in client engagements both offshore and onshore, focusing on supporting and implementing Oracle HCM Cloud modules such as Time and Labor, Absence Management, Workforce Scheduling, and Employee Health and Safety. Your role will involve interacting with customers to understand their business processes and align them with HCM Cloud Modules. You will be responsible for designing, developing solutions, and providing support using Oracle HCM Cloud tools and technology to meet business requirements. In addition to the technical aspects, you will be required to create comprehensive technical design documents and conduct unit testing of solutions while considering the end-to-end business flow. Collaboration within the existing team and effective communication with all team members and business stakeholders will be crucial aspects of your role. To qualify for this position, a preferred educational background includes a BE, BTech, MCA, or equivalent qualification. Candidates with other relevant qualifications and substantial experience will also be considered. A minimum of 6 years of relevant working experience is required for this role. For this position, you should have at least 6 years of experience in Oracle Fusion HCM implementations or support exposure, with hands-on functional expertise in Workforce Management modules. Exposure to HCM modules such as Core HR, Time and Labor, Absence Management, Workforce Scheduling, and Employee Health and Safety is necessary. Proficiency in areas like Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, workflow configuration using BPM, and Oracle HCM Cloud security setup is desired. Experience in client-facing roles, including Requirement Gathering, Product Workshop & Demo, CRP, UAT, excellent communication, project/stakeholder/team management skills, documentation, presentation, customer handling, problem-solving, and solution design skills are essential. Personal attributes like being self-driven, result-oriented, a strong problem solver with analytical skills, effective communication skills, focus on relationships, willingness to learn, influencing/negotiating abilities, being a team player, customer-focused, confident, values expertise, enthusiastic, flexible, organizational skills, and enjoying coaching/knowledge transfer and teaching technical courses are highly valued. Flexibility to work in rotational shifts is required for this role, and the career level is designated as IC3 or higher. Oracle is a world leader in cloud solutions that utilizes cutting-edge technology to address current challenges. With a rich history of over 40 years, Oracle partners with industry leaders in various sectors and continues to thrive by operating with integrity. At Oracle, we believe that true innovation flourishes when everyone is empowered to contribute. We are dedicated to fostering an inclusive workforce that provides opportunities for all. Oracle careers offer global opportunities where work-life balance is prioritized. We provide competitive benefits based on parity and consistency, support our employees with flexible medical, life insurance, and retirement options, and encourage giving back to communities through volunteer programs. We are committed to including people with disabilities in all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please reach out to us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,
Posted 1 week ago
1.0 - 6.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Hello Career Seekers!! Greetings of the day!! We have a new opening for Bangalore location, if looking to work with most valuable Ed-tech client in the market do let us know or you are at the right place to apply!! Role: Business Development Associate Qualification: Graduation Experience required: 01 06 years of experience in selling courses related to up skilling segment or Higher Education or IT Solutions Location: Bangalore (Work From Office) Compensation: Up to 11 LPA (Average 10-30% of hike could be provided on the current / previous Fixed Salary) Our industry-vetted approach towards teaching & training young professionals not only helps them upskill but also Create Impact in the real world. We are devoted to creating an ecosystem that nurtures our learners and assists them in unlocking talent, skills & opportunities at every stage of their careers. Learners enrolled with us are taught, guided, and mentored by industry veterans and experts from leading tech organizations, including Google, Meta, Netflix, Microsoft, Amazon, Hotstar, Twitter, etc. Founded by IIIT Hyderabad alums with extensive industry experience. One co-founder previously worked with Facebook in the USA office as a Technical Team Lead, helping build Facebook chats and messages, along with Messenger. He then moved to London to build Facebook's first office outside of the USA, working to automate the data ingestion framework. He is a competitive programmer and a two-time ACM ICPC World Finalist. *** Roles and Responsibilities As a BDA you are reaching out to prospects and guiding them through the existing tech-landscape With a customer-centric approach, you will qualify their career goals and identify how we can help them. Following up with existing prospects to ensure that we are able to open up new realms of possibilities Above all, a committed attitude towards the completion of daily inputs and outputs, with the goal of matching (and exceeding!) targets. *** Desired candidate profile 1-6 years of work experience in sales, business development An undergraduate degree in any stream. Preferred stream - B.Tech Excellent and proficient verbal and written English communication skills A passion for sales and target achievement Preliminary knowledge of LSQ Folks with proficiency in handling Tech product Handled a ticket size >50K is an added advantage Interested candidates share resumes on Karyarthconsultancy@gmail.com #sales #insidesales #edtechsales #elearning #courses #bangalore #bda #sbda #lsq #targetachievement #revenuegeneration #
Posted 1 week ago
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