Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Commitment to Customer Satisfaction

  • Always put the customers needs first.

  • Conducting competent and knowledgeable eye tests.

  • Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test.

  • Building a strong relationship with customers by engaging them by explaining the eye exam process.

  • Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.

  • Anticipating the problems before they occur and having a plan of action for them at store level.

    Eye Test Quality Assurance and Sales

  • Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination

  • Responsible for converting the prospective customers into actual customers.

  • Ensure all customers receive accurate diagnoses and appropriate recommendations.

  • Effective communication with all retail associates to ensure seamless customer experience

    Inventory Management

  • Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed

  • Working very closely with various departments in the organization till the product reaches the customer

  • Approaching customers and keeping the store neatly stacked to avoid shrinkage

    Security & Hygiene

  • Ensuring the store and the inventory are neat and clean at all times

  • Maintaining the necessary safety measures to ensure the safety of the store and customers

  • Employees at store level, engaging in the customer experience need to be properly groomed and

  • presentable to the customer. Uniforms need to be neat, clean, and pressed.

    Competencies & Educational Qualifications:

  • Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 0 3 years of relevant experience in the industry.

  • Entrepreneurial thinking mindset: self-motivated and self-directed with an ability to think innovatively.

  • People management: ability to lead, manage, & develop large teams in a fast-paced environment.

  • Passion for Results: high degree of commitment with a bias for execution excellence.

  • Customer Focus: Ability to design processes and systems & create an environment for enabling customer delight.

  • Superior analytical, evaluative, and problem-solving abilities

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