Operations Manager

Operations Manager – Market Research

Company: Qnnous Global

Location: Kharadi Pune

Experience: 6–10 Years

Employment Type: Full-time

About Qnnous Global

Qnnous Global is a fast-growing Market Research and Consulting organization providing end-to-end research, analytics, and BPO solutions across industries including Healthcare, Automotive, Information Technology, FMCG, Manufacturing, and Financial Services.

Established with a strong foundation in quality, technology, and operational excellence, Qnnous Global delivers insight-driven research through robust methodologies and a skilled team capable of executing projects at scale — both online and offline.

Role Overview

We are looking for an experienced Operations Manager – Market Research to lead and optimize our research operations team. The ideal candidate should have hands-on experience in managing CATI, CAWI, IDI, FGD, and Panel Surveys, with proven expertise in team handling, project management, client engagement, and vendor coordination. This role requires a leader who can balance operational efficiency, data quality, and client satisfaction while driving continuous improvement across all research processes.

Key Responsibilities

• Project & Operations Management

• Lead end-to-end delivery of market research projects across Quantitative and Qualitative methodologies.

• Oversee project planning, resource allocation, execution, and quality control.

• Ensure all projects meet delivery timelines, data accuracy, and client expectations.

• Coordinate with internal departments — Field, Data Processing, Quality, and Analytics — to streamline execution.

• Manage online and offline data collection (CATI, CAWI, IDI, FGD, and Panel Studies).

• Team Leadership & People Management

• Manage and mentor a team of project executives, field supervisors, and analysts.

• Foster a culture of accountability, collaboration, and continuous learning.

• Conduct performance reviews and ensure alignment with company objectives.

• Client & Vendor Management

• Serve as the primary operational contact for clients to ensure smooth project communication and updates.

• Maintain strong relationships with vendors, field partners, and technology providers.

• Handle pricing, negotiations, and quality control with third-party partners.

• Ensure client satisfaction through proactive communication and issue resolution.

• Process Excellence & Quality Assurance

• Develop and enforce standard operating procedures (SOPs) for consistent project delivery.

• Ensure compliance with GDPR, HIPAA, and Qnnous Global’s data security standards.

• Monitor project KPIs and implement process improvements where needed.

• Ensure the highest level of data integrity and operational efficiency.

• Analysis & Reporting

• Track project progress, identify risks, and develop mitigation strategies.

• Support analytical interpretation and provide operational insights to enhance research outcomes.

• Prepare periodic reports and dashboards for management and clients.

Required Skills & Qualifications

• Graduate / Postgraduate in Market Research, Management, Statistics, or related field.

• 6+ years of experience in Market Research Operations with strong exposure to CATI, CAWI, IDI, FGD, and Panel Surveys.

• Proven experience in team leadership, project management, and client/vendor coordination.

• Strong analytical thinking, problem-solving, and communication skills.

• Proficiency in MS Excel, PowerPoint, and research project tools (QuestionPro, SurveyMonkey, Confirmit, etc.).

• High attention to detail with the ability to manage multiple projects simultaneously.

Preferred Attributes

• Experience managing both domestic and international market research projects.

• Exposure to large-scale field and digital data collection environments.

• Knowledge of automation tools or data visualization software is an added advantage.

• Certification or training in Project Management / Lean / Six Sigma preferred.

Why Join Qnnous Global

• Opportunity to work on diverse, large-scale research programs across industries.

• Fast-paced, collaborative, and innovation-driven work culture.

• Exposure to global clients and cutting-edge research methodologies.

• Scalable growth opportunities within a rapidly expanding organization.

Compensation

Attractive compensation package based on experience and capability.

Job Types: Full-time, Permanent

Pay: ₹55,000.00 - ₹80,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Experience with CATI, CAWI, PANEL and IDI

Experience:

• Market research: 7 years (Required)

Location:

• Kharadi, Pune, Maharashtra (Required)

Work Location: In person