You should be based in Bangalore and have experience in the travel trade or event management industry. It is essential to have a strong understanding of Excel and excellent communication skills. Your responsibilities will include working on CRM and CMS website backend, managing booking and reservation systems, handling customer queries online and over the phone, and managing reservations and rooming lists. Additionally, you will be required to provide post-sales customer support such as visa documentation, extra nights, and amendments, as well as execute travel arrangements for travelers. You will also be responsible for keeping tours, dates, and prices updated from season to season, and maintaining tours on the CMS. To be successful in this role, you must have a minimum of one year of experience in planning and executing large-scale events, projects, or tours. Attention to detail, accuracy, organizational skills, communication skills, and time-management skills are crucial. You should be able to multi-task, work independently as well as part of a team, and have a positive mindset to adapt to change. Strong computer skills, especially in Google Office, are required at an advanced level. You should be driven, motivated, and have a proven track record in managing systems and processes. Being open to challenges, committed, and willing to work long hours as required are also important qualities for this position.,
BANGALORE BASED (Sahakar Nagar), TRAVEL TRADE EXPERIENCE NECESSARY. EXCELLENT COMMUNICATION Execution of travel arrangements for travellers Servicing customer queries online and over the phone Managing reservations, rooming lists etc. Post sales customer support (visa documentation, extra nights, amendments etc). Tour Series and FIT traveller handling Managing payments from customers Research and product (Tour) Design Guiding Tours when necessary at Domestic & International locations Negotiating with Suppliers Keeping tours, dates and prices updated from season to season Maintaining the Tours on CMS REQUIRED SKILL & EXPERIENCE Minimum 2 years experience in tour operations - planning and executing large-scale events / projects / tours Attention to detail and accuracy. Thorough and systematic work. Excellent organisational, communication, time-management skills. Demonstrated ability to multi-task Complete understanding of event operations, including planning, logistics, customer experience & safety. Driven & motivated with a proven track record in managing systems and processes. Ability to work independently as well as part of a team. Flexible, positive mindset to adapt to change Advanced computer skills and strong Google Office skills (advanced level). Self and open to being challenged Committed, willing to work long hours as required. Travelling is an integral part of the job
The Role: As a Tour Operations Executive, you will be the key to our clients' seamless travel experiences. You will manage the entire operational flow from the moment a booking is confirmed until the client returns home, ensuring every detail is perfect. This is a hands-on role that requires a passion for travel and a meticulous attention to detail to serve our direct customers. Key Responsibilities: Manage end-to-end tour operations for individual travelers and small groups.( Working in MICE industry would be an add on) Liaise directly with our global network of DMCs and suppliers to confirm bookings, accommodations, and ground arrangements. Serve as the primary point of contact for our clients, providing pre-tour information, managing on-tour support, and handling post-tour feedback. Ensure all travel documentation (itineraries, vouchers, visa assistance, etc.) is prepared accurately and on time. Handle and resolve any operational issues that may arise during a trip, demonstrating a calm and solution-oriented approach. Maintain and update tour data, prices, and availability on our internal systems. Qualifications: Proven experience in tour operations within the B2C travel industry. ( working in MICE tour operations would be an add on) Exceptional client-facing communication skills, both written and verbal. Strong organizational skills and the ability to manage multiple complex itineraries simultaneously. A passion for adventure, running, cycling, or active travel. Proficiency in travel booking software and MS Office Suite.
Here's a job description for a Tour Executive based in Bangalore. Tour Executive We are looking for a motivated and experienced Tour Executive to join our team in Bangalore. The ideal candidate will have a strong passion for travel and a solid background in tour organization and visa processing. You'll be responsible for creating memorable and seamless travel experiences for our clients, from the initial planning stages to post-trip follow-up. This is a full-time, work-from-office position based in Bangalore. Roles & Responsibilities Tour Planning and Execution: Design, plan, and execute customized domestic and international tour packages for individuals and groups. This includes creating detailed itineraries, booking flights, hotels, transportation, and activities, and ensuring all logistics run smoothly. Visa and Documentation: Manage the end-to-end visa application process for clients. This involves providing accurate information on visa requirements, assisting with form filling, collecting necessary documents, and liaising with embassies or visa processing centers to ensure timely approval. Client Management: Serve as the main point of contact for clients, providing exceptional customer service and support throughout the entire travel process. You'll address inquiries, resolve issues, and provide expert advice on destinations, local customs, and travel essentials. Team Collaboration: Work closely with the sales, marketing, and operations teams to align tour offerings with market trends and company goals. You'll also provide guidance to junior team members and contribute to a collaborative work environment. Vendor Relations: Build and maintain strong relationships with hotels, airlines, local tour guides, and other service providers to negotiate competitive rates and ensure high-quality service. Reporting and Administration: Maintain accurate records of all bookings, payments, and client communications. You will also prepare reports on tour performance and provide feedback for continuous improvement. Required Skills & Qualifications Experience: A minimum of 3 years of professional experience in a similar role within a travel agency or tour company. A proven track record of successful tour planning, execution, and visa handling is a must. Knowledge: In-depth knowledge of various travel destinations (both domestic and international), industry regulations, and current travel trends. Technical Skills: Proficiency in travel booking software, GDS (Global Distribution System) such as Amadeus or Sabre, and MS Office Suite. Soft Skills: Excellent communication and interpersonal skills to effectively interact with clients and team members. Strong organizational and time-management abilities, with a keen attention to detail. Problem-solving skills and the ability to handle unexpected situations calmly and effectively. Team-oriented mindset and the ability to collaborate effectively in a fast-paced environment.
As a candidate for the position, you will be responsible for the following tasks: Role Overview: - Working on the CRM, CMS website backend, Booking & Reservations System - Servicing customer queries online and over the phone - Managing reservations, rooming lists, etc. - Providing post-sales customer support (visa documentation, extra nights, amendments, etc.) - Executing travel arrangements for travelers - Keeping tours, dates, and prices updated from season to season - Maintaining the Tours on CMS Key Responsibilities: - Minimum one year experience in planning and executing large-scale events/projects/tours - Attention to detail and accuracy with thorough and systematic work - Excellent organizational, communication, and time-management skills - Demonstrated ability to multi-task - Driven and motivated with a proven track record in managing systems and processes - Ability to work independently as well as part of a team - Flexible, positive mindset to adapt to change - Advanced computer skills and strong Google Office skills (advanced level) - Self and open to being challenged - Committed and willing to work long hours as required Qualifications Required: - Minimum one year experience in planning and executing large-scale events/projects/tours - Excellent organizational, communication, and time-management skills - Demonstrated ability to multi-task - Advanced computer skills and strong Google Office skills (advanced level) Please note that the company is based in Bangalore and requires candidates with excellent Excel skills, good communication, and experience in the travel trade/event management industry.,
Here's a job description for a Operations Manager based in Bangalore. We're seeking a highly motivated and detail-oriented MICE (Meetings, Incentives, Conferences, and Events) and Corporate Travel Coordinator to join our team in Bangalore . This pivotal role requires a professional with exceptional communication skills , a strong aptitude for numbers and financial analysis , and proven experience in planning and executing diverse MICE and corporate travel programs. This is a full-time, work-from-office position based in Bangalore. Roles & Responsiblities End-to-End Coordination: Plan, organize, and execute all aspects of MICE programs, including venue selection, vendor negotiation, logistics management (flights, accommodation, ground transport), and on-site support. Budget & Financial Management: Develop detailed program budgets, manage expenses, track payments, and conduct post-event financial reconciliation. Your comfort with numbers is crucial for ensuring profitability and financial accuracy. Vendor Relations: Source, evaluate, and manage relationships with airlines, hotels, DMCs (Destination Management Companies), and other relevant suppliers to secure the best rates and services. Documentation: Prepare comprehensive proposals, presentations, contracts, and post-event reports. Corporate Travel Coordination Booking Management: Handle complex domestic and international corporate travel bookings (flights, rail, hotels, car rentals) for key clients using GDS (Global Distribution System) or other booking platforms. Communication & Client Relations Client Engagement: Serve as the primary point of contact for clients, clearly understanding their objectives for MICE events and travel needs. Excellent verbal and written communication is essential to effectively convey proposals, updates, and solutions. Internal Collaboration: Liaise effectively with sales, operations, and finance teams to ensure seamless service delivery. Issue Resolution: Proactively identify potential issues and communicate resolutions swiftly and professionally to all stakeholders.