Tour Operation Associate

You will be responsible for working on the CRM, CMS website backend, Booking & Reservations System. Your duties will include servicing customer queries online and over the phone, managing reservations, rooming lists, and providing post-sales customer support such as visa documentation, extra nights, and amendments. Additionally, you will be in charge of executing travel arrangements for travellers and keeping tours, dates, and prices updated from season to season. Key Responsibilities: - Work on the CRM, CMS website backend, Booking & Reservations System - Service customer queries online and over the phone - Manage reservations, rooming lists, and post-sales customer support - Execute travel arrangements for travellers - Keep tours, dates, and prices updated season to season Qualifications Required: - Minimum one year experience in planning and executing large-scale events/projects/tours - Attention to detail and accuracy with thorough and systematic work - Excellent organizational, communication, time-management skills - Ability to multi-task and work independently as well as part of a team - Driven & motivated with a proven track record in managing systems and processes - Flexible, positive mindset to adapt to change - Advanced computer skills and strong Google Office skills (advanced level) - Self and open to being challenged - Committed and willing to work long hours as required Please note that this job is based in Bangalore and requires travel trade/event management experience. You must have an excellent understanding of Excel and good communication skills to be successful in this role.,