Operations Manager

Here's a job description for a Operations Manager based in Bangalore.

MICE (Meetings, Incentives, Conferences, and Events) and Corporate Travel Coordinator

full-time, work-from-office position

Roles & Responsiblities

• End-to-End Coordination:

  Plan, organize, and execute all aspects of MICE programs, including venue selection, vendor negotiation, logistics management (flights, accommodation, ground transport), and on-site support.

• Budget & Financial Management:

  Develop detailed program budgets, manage expenses, track payments, and conduct post-event financial reconciliation. Your comfort with numbers is crucial for ensuring profitability and financial accuracy.

• Vendor Relations:

  Source, evaluate, and manage relationships with airlines, hotels, DMCs (Destination Management Companies), and other relevant suppliers to secure the best rates and services.

• Documentation:

  Prepare comprehensive proposals, presentations, contracts, and post-event reports.

• Booking Management:

  Handle complex domestic and international corporate travel bookings (flights, rail, hotels, car rentals) for key clients using GDS (Global Distribution System) or other booking platforms.

• Client Engagement:

  Serve as the primary point of contact for clients, clearly understanding their objectives for MICE events and travel needs.

  Excellent verbal and written communication

  is essential to effectively convey proposals, updates, and solutions.

• Internal Collaboration:

  Liaise effectively with sales, operations, and finance teams to ensure seamless service delivery.

• Issue Resolution:

  Proactively identify potential issues and communicate resolutions swiftly and professionally to all stakeholders.