Operations Manager

Who We Are

Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About the Role

We are looking for an experienced Operations Manager to support and elevate the day-to-day operations of our Gurgaon office. As a key member of our global Operations team, you will ensure our India location runs smoothly, efficiently, and in alignment with Konrad's global standards.

You will serve as our on-the-ground operations lead, overseeing facilities, vendor management, security, IT/AV coordination, and the overall employee experience. This role also includes direct oversight of operations staff, ensuring a consistent, high-quality, and welcoming office environment.

The ideal candidate is a hands-on operator with strong attention to detail, proven experience managing office environments, and the ability to build trusted partnerships with employees, leadership, and external vendors. You will join a global team committed to collaboration and continuous improvement, with the opportunity to help shape and enhance operations in a growing market.

What You'll Do

• Oversee day-to-day operations of the Gurgaon office, ensuring a safe, efficient, and welcoming environment through both direct involvement and effective coordination.

• Manage facilities, maintenance, cleaning services and space planning to keep the workplace running smoothly.

• Manage vendor and contractor relationships, including negotiations, service quality oversight, contract reviews, and compliance management.

• Coordinate onsite security, access control, visitor management, and emergency response procedures.

• Ensure adherence to workplace Health & Safety standards and maintain all required documentation and reporting.

• Act as the onsite IT/AV liaison, supporting equipment setup, troubleshooting, and hardware coordination with global IT teams.

• Track operational budgets, review vendor invoices, manage procurement, and support the global finance team.

• Deliver an exceptional employee experience through office onboarding, welcome processes, and local culture-building initiatives.

• Support local engagement activities and events that foster community and connection.

• Serve as a point of contact for employees' day-to-day office needs, providing responsive and proactive support.

• Manage reception and/or operations coordinators, providing clear expectations, hands-on guidance, and ongoing development.

Qualifications

• 7+ years of progressive operations experience, ideally in a fast-paced technology, consulting or professional services environment.

• Strong understanding of facilities management, vendor coordination, security operations, and day-to-day office administration.

• Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high standard of operational excellence.

• Very strong attention to detail.

• A proactive problem solver who is equally comfortable with hands-on tasks and broader operational tasks.

• Strong interpersonal and communication skills, with the ability to build trust with employees, leadership and external partners.

• Experience managing operational teams is preferred.

• Committed to delivering a high-quality employee experience and representing Konrad's culture and values.

Perks and Benefits

• Socials, Outings & Retreats

• Subsidized Lunch

• Culture of Learning & Development

Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.