Operations Manager

Job Title: Operations Manager

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About Payomatix Technologies

Operations Manager

Role Overview

The Operations Manager will oversee day-to-day operations, drive process efficiency, and ensure smooth delivery of services across business functions. The ideal candidate will have extensive experience in managing high-performing teams in the SaaS/fintech sector and be adept at implementing scalable operational strategies.

Key Responsibilities

Business Operations

• Lead and manage cross-functional operational teams (Customer Success, Implementation, Compliance, and Support).
• Develop and enforce efficient workflows, SOPs, and service delivery frameworks.
• Track and analyze KPIs such as SLAs, response times, and client satisfaction.
• Collaborate with Product, Tech, and Compliance teams for seamless execution and delivery.
• Oversee onboarding and lifecycle management for SaaS-based clients.
• Ensure compliance with industry standards (RBI, PCI-DSS, ISO).
• Handle client escalations and resolve issues within stipulated timelines.
• Support senior leadership in strategic planning and process automation.

Administrative & General Operations

• Manage office administration, including travel bookings, vendor coordination, and facility management.

• Supervise attendance tracking, leave management, and staff discipline in coordination with HR.
• Ensure smooth day-to-day office functioning and resource availability.
• Handle procurement of office supplies and maintain vendor relationships.
• Support logistics for internal meetings, client visits, and company events.
• Maintain and update operational documentation and reports.

Qualifications & Skills

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> Strong experience in team handling and cross-departmental coordination.

> Hands-on exposure to administrative functions, including travel, attendance, and facility management.

> Excellent understanding of SaaS workflows, customer lifecycle, and digital payments operations.

> Strong analytical, decision-making, and reporting skills.

> Proficient in CRM, ticketing systems, and operational dashboards.

> Excellent communication, organizational, and leadership abilities.

> Ability to multitask, prioritize, and deliver under tight timelines.

> Immediate joiners or those with short notice periods will be preferred.

What We Offer

Opportunity to work with a fast-growing fintech SaaS company.

Exposure to both strategic and operational leadership.

Collaborative and performance-driven culture.