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At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
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Innovative Solutions
: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. -
Global Impact
: Trusted by over 5,000 customers worldwide, including 73 of Fortunes Top 100 companies, our work has a meaningful impact on businesses and consumers alike. -
Collaborative Culture
: With a team of over 1,900 professionals across multiple global offices, youll be joining an inclusive environment where diverse perspectives thrive. -
Mission-Driven Purpose
: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
The Role
The Operations Manager
is responsible for managing the efficient and effective execution of client operations within an assigned industry segment. You will lead a group comprising QAs, Moderators, Enforcers and other Analyst teams, ensuring the successful delivery of services and outcomes for all clients within your group.
Working in collaboration with fellow Operations Managers and Brand Partners, you will play a key role in capacity planning and resource management - aligning forecasted demand with the right skillsets and team capabilities. You will also ensure that client needs are matched with the development goals of your team members, driving both performance and growth.
In addition, you will oversee recruitment strategy, uphold best practices, manage performance at the individual level, and report on delivery performance at the industry level - contributing to the overall operational excellence and client success of the business.
Responsibilities and Duties
- Line management of Client Managers, Client Coordinators and Analysts with appropriate performance management, objective setting, career management and appraisals. Analysts will have their day-to-day delivery managed by their CDM, your responsibility here is to provide support for any escalation, and to ensure consistency in approach and ultimately be accountable for the teams overall delivery
- As an escalation point for Brand Protection Partners, ensure the client priorities are delivered and that there is consistent application of SOPs across the industry segment
- Manage the staffing needs for the Client Operations Teams within your segment, collaborating with your peers to assure resources are available to teams to meet forecasted demand, and to cover short-term peaks and troughs with efficient utilization metrics.
- Input to the recruitment strategy and hire and onboard new staff accordingly
- Operational Management including continuous optimization of all aspects of the team delivery, internal reporting, managing KPIs, MBRs, managing the budget for delivery
- Management of special projects e.g., Operational excellence, automation implementation, new tooling, restructures etc.
- Providing leadership for broader initiatives, e.g. development and running of communities of expertise, supporting product champions, moving product requirements forward, liaising with Senior Partners to develop deeper industry insights based on delivery trends, ensuring training is fit for purpose
- Maintain a high-level working knowledge of Salesforce, Float, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, a Platform X, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced in order to champion their correct usage.
- 3+ years experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
- 2+ years management experience
- Proven ability to line-manage large teams in a matrix-management set up good communication, collaboration, coordination, receives and gives constructive feedback, sets clear delivery goals and expectations.
- Good team management skills can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning
- Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
- Strong interpersonal skills. Must be able to work well with others and build strong, positive relationships with their team members, colleagues, internal teams and other stakeholders.
- Ability to take both a strategic and tactical, pragmatic approach finding and presenting trends and working to exploit these, whilst also managing to short-term issues and gaps.
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
- Motivated and results-driven individual who takes a high degree of responsibility in their work.
- Servant-leader mindset to help teams work together, unblock obstacles to success and ensure a positive, successful environment for the teams to deliver well
We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.
Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.
Operations - Brand and Content Protection Role
About Corsearch
Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.
Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.
Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.
Let s recruit together and find your next colleague.
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