Operations Executive

Brand

Location

Role:

About Us

Sotrue is India’s first glow-first beauty brand, reimagining glow not just as a finish, but as a feeling. We create effortless, everyday skincare–makeup hybrids designed for Indian skin tones, climates and lifestyles.

Built for the women of Bharat who want glow they can trust, we combine high-performance formulas, inclusive shades and relatable storytelling to make beauty simple, aspirational, and accessible.

With a strong presence across D2C, marketplaces, and quick commerce, we’re scaling fast - on track to power Sotrue's vision of ₹100 Cr ARR by 2026.

Leadership Team

Job Summary

D2C Operations Executive

Key Responsibilities

Website Order Management

• Handle end-to-end order processing for all Direct-to-Consumer (D2C) website orders.
• Create and manage shipping labels, invoices, and packaging lists.

Dispatch Coordination

• Coordinate with warehouse and logistics teams to ensure accurate and timely dispatch of orders.
• Monitor daily dispatch performance and escalate any delays or issues.
• Ensure proper tracking updates and delivery accuracy.

Team Coordination

• Work closely with warehouse staff, customer support, and the operations team to streamline order flow.
• Maintain clear internal communication for smooth daily operations.

Excel & Reporting

• Use advanced Excel skills to process orders, manage large datasets, and track daily order status.
• Prepare detailed daily/weekly reports highlighting:
• Dispatched vs. pending orders
• Delays or exceptions
• Courier performance
• Order fulfilment accuracy
• Maintain dashboards to support operational planning and decision-making.

Inventory Coordination

• Check stock availability for incoming orders and coordinate replenishment when required.
• Raise alerts for low-stock items to avoid delivery delays.

Operational Accuracy & Compliance

• Ensure documentation accuracy and adherence to process guidelines.
• Work with the team to minimise operational errors and improve efficiency.

Required Skills & Qualifications

• Strong proficiency in Excel (VLOOKUP, XLOOKUP, Pivot Tables, Filters, Data Cleanup).
• 1–2 years of experience in D2C operations, e-commerce, order management, or related roles (freshers with strong Excel skills may also be considered).
• Good communication and coordination skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail with problem-solving skills.

Preferred Skills

• Experience with order management tools, shipping aggregators, or CMS platforms.
• Knowledge of e-commerce operations and logistics processes.

Why Join Us?

• Opportunity to work in a fast-growing D2C beauty brand.
• Dynamic and collaborative work culture.
• Growth and learning opportunities in operations & supply chain.