Operations Executive

The operations executive position at TutorBin is a dynamic and rewarding role, offering a unique opportunity to influence the organization's business by engaging directly with students and tutors. You will play a vital role in understanding user requirements, posting them, and connecting with the most suitable tutors. This role directly impacts the organization's revenue and user satisfaction.

Education & Work Experience:

Any engineering degree (CS/IT, EE/ECE, ME & CE preferred)

0 to 2 years of experience (Ed-Tech industry preferred)

Skills Required:

• Proficient in using Microsoft Excel and Word, with the ability to effectively utilize their features for data analysis and document creation.
• Familiarity and ease in navigating various digital platforms, including CRM systems, to efficiently manage and track relevant information and tasks.
• Excellent English language skills, both written and spoken, enabling clear and concise communication with internal and external stakeholders.
• Demonstrates professionalism and promptness in English typing, ensuring accurate and timely correspondence.
• Strong analytical thinking skills, capable of analyzing business problems and effectively understanding their underlying factors.
• Works well within a team, fostering collaboration and synergy among colleagues, while also possessing a proactive and self-driven attitude towards achieving goals.
• Possesses a foundational understanding of engineering problem statements derived from the academic curriculum of key engineering domains, allowing for comprehension and engagement with relevant subject matter.

Roles & Responsibilities:

• Engage in professional and effective communication with website leads and registered users, utilizing the in-house portal and CRM platforms, through chat conversations to convert orders and drive business growth.
• Demonstrate multitasking abilities by efficiently managing and navigating multiple digital platforms simultaneously, ensuring seamless coordination and workflow.
• Implement growth strategies by proactively communicating with users, understanding their needs, and effectively addressing their requirements and problem statements.
• Employ active listening skills to grasp the precise demands and expectations of users, enabling prompt and accurate action to be taken.
• Handle incoming calls, emails, and chats, facilitating communication between users, tutors, team members, and subject matter experts on our portal, with the ultimate goal of ensuring the successful completion of every order.

Other Perks & Allowances

• Food Allowance
• Night Allowance
• Medical Insurance
• Standard Leave Policy
• Colleagues from to top IITs/NITs/Universities
• Great and prosperous working culture & environment

Job Type: Full-time

Pay: ₹389,000.00 - ₹444,000.00 per year

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Application Question(s):

• Have you completed the following level of education: B.Tech or any engineering Degree?
• As we're working from office only, are you comfortable to commute/relocate to Gurgaon working location?
• Are you comfortable to work in rotational shifts?

Experience:

• user handling: 1 year (Required)

Work Location: In person