Operations Business Analyst

Job Description

We're hiring an analytical and strategic Business Analyst to join our team, focusing on enhancing the quality and efficiency of our operational processes. You'll bridge the gap between operational needs, data insights, and process solutions, translating raw information into actionable strategies that streamline workflows and elevate overall quality across the business.

If you're passionate about deep diving into processes, identifying root causes, designing robust solutions, and driving measurable improvements, we want you!

Responsibilities

• Process Optimization & Quality Assurance:
  • Proactively identify and analyze operational processes to pinpoint inefficiencies and quality gaps.
  • Conduct in-depth Root Cause Analysis (RCA), using tools like Fishbone diagrams, 5 Whys, and Pareto analysis, to address underlying operational issues.
  • Develop and implement corrective actions and preventative measures based on analytical findings to improve process quality and output.
  • Define and refine Key Performance Indicators (KPIs) and quality metrics for various operational workflows.
  • Utilize Quality Control (QC) tools to monitor process stability and ensure adherence to quality standards.
• Data Analysis & Strategic Reporting:
  • Design, develop, and maintain comprehensive reports and dashboards to track operational performance, quality metrics, and business trends.
  • Leverage Power BI and advanced Microsoft Excel (including VBA, macros, complex formulas, and data modeling) for data extraction, manipulation, analysis, and compelling visualization
  • Provide strategic insights through data analysis to inform operational decisions and resource allocation.
  • Present complex data, findings, and strategic recommendations clearly and concisely through impactful presentations to stakeholders and leadership.
• Business Requirements & Solution Design:
  • Elicit, analyze, and document detailed business requirements for process improvements, system enhancements, or new operational tools.
  • Map current-state and design future-state operational processes, collaborating with cross-functional teams to ensure solutions are practical and scalable.
  • Support the implementation of new processes or systems, including user acceptance testing (UAT) and training support.
  • Assess the potential business impact of proposed changes and monitor post-implementation results to ensure desired operational outcomes are achieved

• Qualifications
  • 2+ years of experience as a Business Analyst or Quality Excellence in an operations-focused role, with a strong emphasis on process improvement and quality management.
  • BS. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience
  • Experience in Healthcare, Supply Chain, Procurement / Customer Support is preferred
  • Proven track record of translating business needs into actionable solutions that deliver measurable operational improvements.

• Technical & Analytical Skills:
  • Expert proficiency in reporting and dashboard creation tools, particularly Power BI.
  • Advanced Microsoft Excel skills (advanced functions, pivot tables, macros, data modeling).
  • Strong practical knowledge of various Quality Control (QC) tools and statistical process control.
  • Deep understanding and proven application of Root Cause Analysis (RCA) methodologies (Fishbone, 5 Whys, Pareto).
  • Exceptional ability to analyze complex operational data, identify trends, and derive actionable insights.

• Core Business Analyst Competencies:
  • Proficient in requirements elicitation, documentation, and management.
  • Experience with business process mapping and optimization methodologies (e.g., BPMN).
  • Strong problem identification and solution design capabilities.
  • Excellent stakeholder management and cross-functional collaboration skills.
• Communication & Presentation Skills:
  • Exceptional verbal and written communication skills, capable of articulating complex operational findings and business recommendations to diverse audiences.
  • Skilled at creating and delivering impactful presentations to drive understanding and secure buy-in.

• Core Behaviors:
  • Highly organized and detail-oriented, with a keen eye for process flaws.
  • Proactive, self-motivated, and results-oriented, with a strong drive for operational excellence and continuous improvement.
  • Strategic thinker with a hands-on approach to problem-solving.
  • Strong collaborative spirit, able to build effective working relationships across all levels of the organization.

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.