Position Overview The Senior Process Automation Program Manager is responsible for driving the global process automation strategy from idea intake through delivery. This includes owning the full automation intake process, prioritizing Jira development work with the Intelligent Process Automation (IPA), AI, and Product teams, tracking business value from initiatives, and ensuring all automation projects are implemented effectively. This role requires strong hands-on skills in program management, business case development, Jira backlog grooming and prioritization, and stakeholder coordination across business, technology, and finance teams. Core Responsibilities Automation Roadmap Execution: Manage the end-to-end lifecycle of process automation initiatives, including intake, prioritization, design, build, testing, and post-launch tracking. Jira Story Prioritization: Actively manage the IPA AI development backlog, work directly with the IPA, AI, and Product teams to prioritize Jira stories based on business value, technical feasibility, and resource availability. Cross-Functional Collaboration: Work daily with Product Managers, Business Process Owners, IPA Developers, Finance, and Data Science teams to ensure alignment on goals, requirements, and timelines. Business Case Development: Lead the creation of automation business cases, including ROI calculations, savings/efficiency validation, and value tracking after implementation. Governance: Own and facilitate the Automation Steering Committee meetings, ensuring clear reporting of project statuses, risks, impediments, and next steps. Metrics and Reporting: Track and publish key automation metrics (savings achieved, cycle time improvements, defect reductions) via Workboard, Kibana, and Confluence. Citizen Developer Program Support: Promote, manage, and track the Citizen Developer program to foster additional desktop automation solutions. Process Standards: Ensure all automation projects follow established frameworks (Agile, DevOps, TQM, KCS) and are fully documented in Confluence. Vendor Coordination: Engage with external technology partners (such as UiPath) as needed to support automation efforts. Required Skills and Experience Bachelor s degree required; MBA or Engineering Degree preferred. 10+ years of combined experience in Product Management, Program Management, or Automation Program Leadership. Hands-on experience managing Jira backlogs, writing and grooming user stories, and driving prioritization with technical and business teams. Strong financial acumen: proven ability to develop and validate business cases. Strong project management skills; able to run meetings, drive decisions, and track commitments across cross-functional teams. Experience working in Agile environments and applying Agile practices. Excellent communication skills for reporting to leadership and working across business and technology teams. Strong skills in Confluence, Jira, and reporting tools like Workboard, Kibana, or similar. Preferred Qualifications Certifications in PMI, Agile, RPA, or Six Sigma. Experience in SaaS, Healthcare, or Supply Chain industries. Familiarity with Automation tools and Citizen Developer programs. GHX: Its the way you do business in healthcare Disclaimer

Job Summary Deal Operations is a highly collaborative, global team at the forefront of GHX s commercial process supporting sales from quoting to invoicing. This growth minded team drives scalable, repeatable processes to allow maximum deal velocity with the goal to exceed revenue targets, ensure accuracy and reduce risk in a highly dynamic environment. Deal Operations collaborates cross-functionally as the coordinator between Sales and Legal, Revenue, Implementation, Product and Technology to align teams around complex and non-standard deal terms. GHX is looking for a Deal Desk Specialist to join Deal Operations as part of our Deal Desk team. The Deal Desk Specialist will be responsible for supporting the quoting stage of the sales cycle including understanding deal scope and managing system entry or approval review based on complexity. The Deal Desk Specialist will support accurate system entry, documentation, and alignment throughout the sales cycle. The Deal Desk Specialist will collaborate with the sales and broader Deal Desk team. Additional opportunities exist for process improvement and documentation and ad hoc projects as requested. The ideal candidate is self-motivated, growth-minded, thrives in a highly-dynamic environment, and enjoys collaborating with other teams. Additionally, the candidate must be an individual who has organizational skills with the ability to manage priorities and execute in a fast-paced environment with strong attention to details. We are seeking a team player and strong communicator. Role Responsibilities Ability to analyze account, asset, and contract data along with deal structure. Manage assigned request for quote support and quote queue review/approval processes within set SLA. Create quotes in Salesforce and configure carts in CPQ system (quote/CPQ) for designated opportunities based on inputs provided by field sales representatives or other internal GHX teams. Support the construction of customer ready quotes that comply with business policies and requirements. Assists in ensuring all non-standard commercial terms are reviewed, approved and properly entered/documented in systems in accordance with business requirements. Support the custom off matrix pricing processes as needed. Assist with process enhancements and process documentation as assigned. Attend and participate in Sales QBRs, forecast calls, and assigned regional meetings. Data entry and updates to internal systems as needed. Helps maintain customer files and records in internal systems. Champion GHX s Values and Core Behaviors in your work. Values = Collaborate, Innovate, Inspire, and Grow. Core Behaviors = Stand for Customer, Value People, Speak with Candor, Focus on What Matters & Deliver Impact, Step Up and Own It, and Seek the Frontier. Ad hoc tasks, as assigned. Role Requirements Bachelor s degree in business, accounting, operations, or related field 3+ years experience in a Deal Desk, Quoting, Sales or Revenue Operations role Basic understanding of deal structure of complex SaaS deals, including booking and revenue recognition ramifications based on deal scope. Experience using Conga CPQ (Apttus) and Salesforce (CRM) Comfortable operations under pressure/with a sense of urgency. Strong written and verbal communication, time management and organization skills Problem-solving mentality, with an ability to independently navigate internal resources and escalate as necessary. Agile and adaptable to quickly adjust to changes in pricing strategy, market conditions, or organizational priorities while maintaining a focus on deliverables. Working knowledge of commercial processes. Ability to work effectively within a team and cross-functionally. Self-starter with a can-do attitude Preferred Experience Experience in the Healthcare Industry Experience within a B2B sales Excel and reporting skills. GHX: Its the way you do business in healthcare Disclaimer

Talent Acquistion Partner - Technology Where it all started-: Founded in 2000, GHX pioneered healthcare s largest cloud-based supply chain network, which today connects tens of thousands of healthcare organisations across the globe. Over the last two decades, GHX has continued innovating alongside a passionate community of healthcare providers, manufacturers, distributors and other industry stakeholders, all united around a common purpose: to simplify the patient-centred business of healthcare to improve outcomes. Location: Hyderabad, India www.ghx.com About the role: At GHX, we are seeking a skilled technical, Talent Acquistion Partner to join our dynamic HR team. The ideal candidate will have a keen understanding of technical roles within the software industry and possess exceptional communication and networking skills. As a Technical Recruiter, you will play a crucial role in sourcing, screening, and hiring top-tier technical talent to support our companys growth and innovation. You should apply if: You are the architect of your own career: If you put in the work, this role won t be your last at GHX. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment. You want to be with the best: At GHX, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. Key responsibilities: Create and implement hiring strategies to solve problems and build candidates funnel across GHX s Tech teams through sourcing, screening, referrals, research, events, and social media Collaborate with hiring managers to understand technical hiring needs and develop tailored recruitment practices Find and engage passive candidates through creative sourcing techniques and help them envision life at GHX Effectively manage multiple requisitions and candidates during high volume periods while creating and owning a flawlessly positive candidate experience Partner closely with recruiters and hiring managers to deeply understand their teams and goals Utilize various sourcing methods, including online job boards, social media platforms, networking events, and employee referrals, to attract qualified candidates Screen resumes, conduct initial interviews, and assess candidates technical skills, experience, and cultural fit Coordinate and schedule interviews between candidates and hiring teams, ensuring a positive and efficient interview process Manage candidates funnel and provide timely updates to the team manager & stake holders throughout the recruitment process Build and maintain relationships with technical communities, universities, and industry professionals to expand our talent network Stay updated on the latest trends and developments in Salesforce, data, and integration technologies to effectively source and engage candidates. Maintain high attention to detail when entering data into Greenhouse (ATS) and other recruiting tools. Minimum requirements for the role: 5 to 6 years of technical recruiting/sourcing experience in a fast-paced environment Ability to create, measure, and scale the right workflow between candidates, hiring managers, and the recruiting team Experience recruiting for IT, Product based company, eCommerce, Data Engineering, masters degree in human resources, Business Administration, or a related field Proven experience as a Technical Recruiter, with a strong track record of successfully filling technical roles in a fast-paced environment In-depth knowledge of technical skills, tools, and programming languages relevant to the software development industry Excellent communication and interpersonal skills, with the ability to build rapport and effectively engage with candidates and hiring teams Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines Proficiency in applicant tracking systems (ATS) like Green House or equivalent ATS experience and other recruitment tools like LinkedIn Ability to adapt to changing priorities and thrive in a collaborative team environment Experience working with diverse candidate pools and promoting diversity and inclusion in recruitment practices. Note-: Candidate should be comfortable to work from the Hyderabad office only GHX: Its the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, GHX ) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX s employees to perform their expected job duties is absolutely not tolerated.

Job Title: Engineering Manager Location: Hyderabad Experience: 10+ years (with at least 4 years in IPA leadership) Job Summary: GHX is seeking an experienced and strategic Engineering Manager to lead the design, development, and scaling of our Intelligence Process Automation (IPA) platform. This role requires a mix of strong technical leadership, hands-on engineering oversight, and cross-functional collaboration. You will be responsible for managing IPA developers, architects, Business Analysts and DevOps engineers, ensuring successful delivery of automation initiatives aligned with business priorities. Prior experience with People management, mentoring, career guidance is must. Key Responsibilities: Lead and manage a cross-functional team responsible for IPA platform in partnership with Product management, Process owners, Infrastructure etc. Define and execute the technology roadmap for the IPA platform, ensuring scalability, resilience, and alignment with enterprise architecture. Oversee project delivery including planning, resource allocation, risk mitigation, and stakeholder communication. Establish best practices, coding standards, and governance frameworks for IPA development and deployment. Collaborate with business and operations teams to prioritize and deliver automation solutions with measurable impact. Ensure operational excellence through proactive monitoring, incident response, and capacity planning. Drive innovation by evaluating new tools, AI/ML integrations, and intelligent automation capabilities. Mentor and grow team members through coaching, feedback, and career development planning. Manage vendor relationships and licensing for IPA platforms (e.g., UiPath, Automation Anywhere or similar platform). Track platform KPIs and automation ROI to demonstrate business value and inform strategy. Other duties as assigned Required Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, or related discipline. 10+ years of experience in software engineering, with 4+ years managing IPA teams or platforms. Experience with large scale automation programs (> 10,000 transactions daily) Proven expertise in IPA tools such as UiPath, Automation Anywhere, or Blue Prism. Solid understanding of system integration, APIs, SQL/NoSQL Databases, and automation architecture. Experience with building and maintaining production systems within the AWS eco-system Experience with DevOps practices, CI/CD pipelines, and cloud infrastructure on AWS. Strong project management skills, with experience delivering complex automation initiatives. Knowledge of security, compliance, and governance in automation environments. Preferred Qualifications: UiPath Solution Architect or equivalent IPA certification. AWS certified Cloud Practitioner or Solution Architect Familiarity with Intelligent Document Processing (IDP), OCR, AI/ML in automation. Exposure to Agile, Scrum, or Kanban methodologies. Soft Skills: Effective communicator across technical and non-technical audiences. High ownership, accountability, and results-oriented leadership style. Strategic thinker with the ability to translate vision into execution. Strong interpersonal and stakeholder management skills. GHX: Its the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, GHX ) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX s employees to perform their expected job duties is absolutely not tolerated.

General Summary CSA II is an experienced primary contact handling more complex customer issue . Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find t imely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via, email, and the GHX Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries . Provides assistance and mentorship to CSA I as needed. Works cooperatively with other team members, including mentoring tenured teammates , and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution . Utilizes the Customer Relationship Management System Salesforce to proficiently record and research customer information and to record all the customers questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture . Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content . Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is . Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams . 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs. Healthcare, procurement and supply chain knowledge are good to have. GHX: Its the way you do business in healthcare Disclaimer

Role Summary- The Managed Services Manager will lead a team to meet the implementation and service goals of this quickly growing product while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversight and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Teamwork and team development focused Leadership qualities and skills Efficiency, organization, and effective time management Attention to detail Customer service/interpersonal skills Efficient in Excel or other similar reporting tools Monitors departmental capacity and provides pro-active visibility into potential bottlenecks. Tracks, analyzes, manages, and communicates service deliver- related metrics Able to create capacity models and conduct capacity assessments for the Program/Project Aggressively pursues opportunities for continuous improvement to internal processes and tools. Roles & Responsibilities- Hire, manage and oversee a team of GHX FTEs and contractors as applicable in delivering GHX Managed Services to our customers Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions within Managed Services Provides support analytics and customer experience data to assist application design improvement and product implementations. Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation point for technical and transactional issues that occur within Managed Services Maintain operational efficiency with proactive oversight and corrections (internal QA Program) Assist product management with the operational design of managed service enhancements and make suggestions on new services driving greater customer value Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership Serves as the internal representation for voice of the customer on new or already existing products Effectively implement new processes or request process evolution to drive greater efficiencies as the Managed Services customer base grows Ensure appropriate staffing for coverage and monitor workload capacity. Initiate new hire processes when appropriate. Build and maintain necessary training and resource documentation Education and Experience- Minimum 5+ years of account management and managing direct reports Bachelor s degree, or a combination of education and related experience Qualification GHX: Its the way you do business in healthcare Disclaimer

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Accurately document all actions in daily case work and customer Identify, document, and escalate repetitive customer Solve escalated cases from Proactively maintain and contribute to team reference Aid in increasing adoption of GHX s recommended practices for customers through daily customer Proactively call out any failures and downtimes Use and update the trackers and dashboards to understand and shift to the necessary queues Escalate and seek support for any roadblocks Participate in meetings and discussions and share valuable feedback/inputs Monitor and assist assigned projects from Delivery Managers and Volunteer if needed for additional one-time activities within the role scope Maintain data confidentiality and high work ethic Education and Experience: Tech/B.E./MCA/BCA is preferred 3-5 Years of Experience in a customer support role GHX: Its the way you do business in healthcare Disclaimer

Job Description General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHXs important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System Salesforce to record and research customer information and to record all the customers questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: Its the way you do business in healthcare Disclaimer

Job Description Role Summary This Managed Services position is responsible for excellent customer service to both internal and external parties. This role encompasses project delivery, implementation, product education, career growth of employees and development. Managed Services seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees Managed Services offerings and other products and services that fall under this classification. This position will report to the Manager of Managed Services while working with other support departments like Product development and Business reporting teams. The Supervisor of Managed Services executes various work requests and tasks for career development, corrective action, customer engagement, product utilization, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic. Required Skills Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to work with a little direction or guidance Create outlines of new projects and process documentation Determined, detail oriented, and proactive individual Strong accountability and integrity due to sensitive nature of information Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool Ability to identify and solve internal and customer problems by aiding in process upgrades Prior account management or relatable experience Ability to locate areas of time saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customer and GHX executives Ready to be challenged in handling expert associates and guide them to the success Ability to analyze data reports and generate insights, provide action plan to save effort and time via scalable/short term automations. Roles & Responsibilities Collaborate with customers to increase understanding and utilization of the Managed Services offering. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Conduct Quality assessment over the team s output and share feedback at associate level to drive quality. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to managed service analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Effective Management of bottom performers with an achievable action plan Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. GHX: Its the way you do business in healthcare Disclaimer

Role Summary: GHX India seeks a trustworthy, highly motivated and detail-oriented individual. The Credentialing Analyst will be primarily responsible for analyzing and processing healthcare documents submitted by vendor representatives for registration. Responsibilities: Reports to Manager/Supervisor of Product Operations Maintain the appropriate quality score when processing documents Ability to process the appropriate number of documents per hour Ability to turn documents around in the appropriate turnaround time Process multiple document queues Effectively balance multiple tasks and roles Other responsibilities, as assigned. Skills & Abilities: Efficiency, organization, and effective time management Strong written skills Attention to detail Education and Experience- A bachelor s degree is required Healthcare/Laboratory/Pathology experience preferred Experience in Data entry/ Document verification favored Experience in back-office support preferred Minimum 1+ years of experience in Data Quality Assurance, Data/Document Management, Healthcare domain, or other medical background. GHX: Its the way you do business in healthcare Disclaimer

Job Description Were hiring an analytical and strategic Business Analyst to join our team, focusing on enhancing the quality and efficiency of our operational processes. Youll bridge the gap between operational needs, data insights, and process solutions, translating raw information into actionable strategies that streamline workflows and elevate overall quality across the business. If youre passionate about deep diving into processes, identifying root causes, designing robust solutions, and driving measurable improvements, we want you! Responsibilities Process Optimization & Quality Assurance: Proactively identify and analyze operational processes to pinpoint inefficiencies and quality gaps. Conduct in-depth Root Cause Analysis (RCA), using tools like Fishbone diagrams, 5 Whys, and Pareto analysis, to address underlying operational issues. Develop and implement corrective actions and preventative measures based on analytical findings to improve process quality and output. Define and refine Key Performance Indicators (KPIs) and quality metrics for various operational workflows. Utilize Quality Control (QC) tools to monitor process stability and ensure adherence to quality standards. Data Analysis & Strategic Reporting: Design, develop, and maintain comprehensive reports and dashboards to track operational performance, quality metrics, and business trends. Leverage Power BI and advanced Microsoft Excel (including VBA, macros, complex formulas, and data modeling) for data extraction, manipulation, analysis, and compelling visualization Provide strategic insights through data analysis to inform operational decisions and resource allocation. Present complex data, findings, and strategic recommendations clearly and concisely through impactful presentations to stakeholders and leadership. Business Requirements & Solution Design: Elicit, analyze, and document detailed business requirements for process improvements, system enhancements, or new operational tools. Map current-state and design future-state operational processes, collaborating with cross-functional teams to ensure solutions are practical and scalable. Support the implementation of new processes or systems, including user acceptance testing (UAT) and training support. Assess the potential business impact of proposed changes and monitor post-implementation results to ensure desired operational outcomes are achieved Qualifications 2+ years of experience as a Business Analyst or Quality Excellence in an operations-focused role, with a strong emphasis on process improvement and quality management. BS. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience Experience in Healthcare, Supply Chain, Procurement / Customer Support is preferred Proven track record of translating business needs into actionable solutions that deliver measurable operational improvements. Technical & Analytical Skills: Expert proficiency in reporting and dashboard creation tools, particularly Power BI. Advanced Microsoft Excel skills (advanced functions, pivot tables, macros, data modeling). Strong practical knowledge of various Quality Control (QC) tools and statistical process control. Deep understanding and proven application of Root Cause Analysis (RCA) methodologies (Fishbone, 5 Whys, Pareto). Exceptional ability to analyze complex operational data, identify trends, and derive actionable insights. Core Business Analyst Competencies: Proficient in requirements elicitation, documentation, and management. Experience with business process mapping and optimization methodologies (e.g., BPMN). Strong problem identification and solution design capabilities. Excellent stakeholder management and cross-functional collaboration skills. Communication & Presentation Skills: Exceptional verbal and written communication skills, capable of articulating complex operational findings and business recommendations to diverse audiences. Skilled at creating and delivering impactful presentations to drive understanding and secure buy-in. Core Behaviors: Highly organized and detail-oriented, with a keen eye for process flaws. Proactive, self-motivated, and results-oriented, with a strong drive for operational excellence and continuous improvement. Strategic thinker with a hands-on approach to problem-solving. Strong collaborative spirit, able to build effective working relationships across all levels of the organization. GHX: Its the way you do business in healthcare Disclaimer

Job Title: Senior Engineering Manager Location: Hyderabad Experience: 14+ years Job Summary: GHX is seeking an experienced and strategic Engineering Manager to lead the design, development, and scaling of our Intelligence Process Automation (IPA) platform. This role requires a mix of strong technical leadership, hands-on engineering oversight, and cross-functional collaboration. You will be responsible for managing IPA developers, architects, Business Analysts and DevOps engineers, ensuring successful delivery of automation initiatives aligned with business priorities. Prior experience with People management, mentoring, career guidance is must. Key Responsibilities: Lead and manage a cross-functional team responsible for IPA platform in partnership with Product management, Process owners, Infrastructure etc. Define and execute the technology roadmap for the IPA platform, ensuring scalability, resilience, and alignment with enterprise architecture. Oversee project delivery including planning, resource allocation, risk mitigation, and stakeholder communication. Establish best practices, coding standards, and governance frameworks for IPA development and deployment. Collaborate with business and operations teams to prioritize and deliver automation solutions with measurable impact. Ensure operational excellence through proactive monitoring, incident response, and capacity planning. Drive innovation by evaluating new tools, AI/ML integrations, and intelligent automation capabilities. Mentor and grow team members through coaching, feedback, and career development planning. Manage vendor relationships and licensing for IPA platforms (e.g., UiPath, Automation Anywhere or similar platform). Track platform KPIs and automation ROI to demonstrate business value and inform strategy. Other duties as assigned Required Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, or related discipline. 14+ years of experience in software engineering, with experience in managing IPA teams or platforms. Experience with large scale automation programs (> 10,000 transactions daily) Proven expertise in IPA tools such as UiPath, Automation Anywhere, or Blue Prism. Solid understanding of system integration, APIs, SQL/NoSQL Databases, and automation architecture. Experience with building and maintaining production systems within the AWS eco-system Experience with DevOps practices, CI/CD pipelines, and cloud infrastructure on AWS. Strong project management skills, with experience delivering complex automation initiatives. Knowledge of security, compliance, and governance in automation environments. Preferred Qualifications: UiPath Solution Architect or equivalent IPA certification. AWS certified Cloud Practitioner or Solution Architect Familiarity with Intelligent Document Processing (IDP), OCR, AI/ML in automation. Exposure to Agile, Scrum, or Kanban methodologies. Soft Skills: Effective communicator across technical and non-technical audiences. High ownership, accountability, and results-oriented leadership style. Strategic thinker with the ability to translate vision into execution. Strong interpersonal and stakeholder management skills. GHX: Its the way you do business in healthcare Disclaimer