We're looking for a talented and driven Mid-Level Network Administrator to play a key role in maintaining and optimizing our network infrastructure. Working closely with our Lead Network Engineer, you'll be instrumental in ensuring seamless connectivity, robust security, and efficient network operations. Responsibilities: Network Support & Incident Management: Efficiently handle network support tickets, perform initial troubleshooting, and resolve network incidents promptly. Technical Consultation: Provide clear and concise technical guidance to internal teams, explaining network infrastructure usage and best practices. Network Maintenance & Upgrades: Execute routine network maintenance tasks, including system upgrades, security patching, and configuration updates, ensuring minimal disruption. Performance Monitoring & Optimization: Monitor network performance, identify potential issues, and implement solutions to maintain optimal availability and reliability. Documentation & Knowledge Sharing: Develop and maintain comprehensive documentation of network configurations, procedures, and troubleshooting steps to facilitate knowledge transfer. Change Management & Policy Implementation: Assist in the development and implementation of configuration and change management policies, ensuring all network changes are properly reviewed, approved, documented, and executed. Security Collaboration: Collaborate with the security team to provide valuable network insights, contributing to the development and enhancement of security policies and procedures. Qualifications: 3-5 years of relevant experience. Strong understanding of IP protocols, static and dynamic routing principles. Familiarity with cloud networking concepts. Solid understanding of the OSI model. Proven experience in troubleshooting WAN/LAN/WLAN/VPN issues. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. A proactive approach to learning and the ability to quickly adapt to new technologies. Experience with routing, switching, firewall policies, and VPN configurations (site-to-site and client-based). Preferred Qualifications: Experience managing interconnected Meraki deployments through the Meraki dashboard and API. Experience with AWS multi-account networking concepts. Experience with Infrastructure as Code (IaC) tools such as CloudFormation. Experience with AWS tools and services. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Role Summary The Content Operations Manager will lead a team to meet the Content Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs & SLAs) Operates with a sense of urgency and is an effective leader and influencer in a cross-functional team. Teamwork and team development focused. Leadership qualities and skills ((Problem-solving, decision making, planning, delegation, communication, and time management)) Efficiency, organization, and effective time management Ability to build consensus and relationships among managers, customers, and employees must have the ability to exercise independent judgment and initiative Strong accountability and integrity due to sensitive nature of information Attention to detail Customer service/interpersonal skills Roles & Responsibilities- Hire, manage, build and maintain a high performing team of GHX FTEs and contractors as applicable in delivering Content Services to our customers] Develop, implement, and review operational policies and procedures and evaluate employee performance, set goals, and develop improvement plans Provide ongoing oversight and training of staff on the utilization of technology that assists in Content Services processes Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met. Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation point for technical and transactional issues that occur within these service lines. Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership. Cross-functional and collaborative engagement with internal GHX US and offshore stakeholders for operational performance management. Manage staffing to address attrition and workload - Based on trends, plan capacity through timely recruitment and training for replacing resources Ensure knowledge management is implemented effectively using GHX corporate tools – example Confluence. Serves as the internal representation for voice of the customer on new or already existing products Effectively implements new processes or requests process evolution to drive greater efficiencies. Builds and maintains necessary training and resource documentation. Maintain operational efficiency with proactive oversight and corrections by maintaining an internal QA strategy and program, in collaboration with offshore Content team members Participate in training and practice of enriching medical device data for accuracy, consistency and completeness. Education And Experience- Minimum 8+ years of experience in healthcare and/or operations, including at least 3 years experience in operations management managing direct reports Bachelor’s degree, or a combination of education and related experience Qualification Global BPO experience, working with US clients, preferably in healthcare vertical Good to have Secondary Research/ Medical terminology/ Medical device knowledge Others : Shift Timings: US Shifts Transportation - 1 way (Drop Cab Facility) Work mode: Work from Office GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

(insert JD) GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Summary: We are seeking a skilled and proactive Infrastructure Engineer II to join our IT team at our GHX India office. The ideal candidate will be responsible for managing and maintaining our on-premises Windows server environment, virtualized infrastructure, network infrastructure, and cloud-based systems. Additionally, they will oversee server hardware maintenance, cluster management, and troubleshooting of non-responsive hardware. Key Responsibilities: On-Prem Windows Server Administration: Manage, configure, and troubleshoot Windows-based servers to ensure optimal performance and security. Virtual Environment Management: Configure, troubleshoot, and maintain Hyper-V and VMware virtual environments. Network Infrastructure Support: Diagnose and resolve network infrastructure issues, working with IT teams to ensure seamless connectivity and security. AWS Cloud Infrastructure: Maintain and support cloud-based solutions, ensuring integration with on-prem infrastructure. Server Hardware Maintenance: Perform upgrades, troubleshooting, and repairs of physical server hardware. Cluster Management: Manage cluster resources, including adding RAM, storage, and other upgrades as needed. Required Qualifications: Proven experience in Windows Server administration. Strong knowledge of Hyper-V and VMware virtual environments. Solid understanding of network infrastructure, including troubleshooting. Hands-on experience with AWS cloud services. Experience with server hardware maintenance and upgrades. Proficiency in cluster management and performance tuning. Ability to physically troubleshoot and resolve hardware issues on-site. Preferred Qualifications: Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, VMware Certified Professional). Linux admin experience (Not required but should be open to learn). Strong scripting and automation skills (PowerShell, Bash, Python, etc.). Experience with IT security best practices and compliance. BE/B Tech with 3-5 years of experience in a similar role. Familiarity with MDM solutions and handheld device support. Skills & Competencies: Strong analytical and troubleshooting skills. Excellent communication and documentation abilities. Ability to work independently and in a team-oriented environment. Detail-oriented with strong organizational skills. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Summary: The General IT Manager will oversee the IT operations within the organization, ensuring the alignment of IT strategies with business goals. This role requires a blend of technical expertise, leadership skills, and strategic thinking to manage and optimize the company's IT infrastructure and services. Key Responsibilities: IT Strategy and Planning: Develop and implement IT strategies that align with the organization's objectives. Evaluate and recommend new technologies to enhance business operations. Team Leadership and Management: Lead and mentor the current 3-person end-user IT team, fostering a collaborative and productive work environment. Conduct performance evaluations and provide professional development opportunities. Act as a point of contact for operational execution and procurement of hardware/software. Project Management: Oversee IT projects from inception to completion, ensuring they are delivered on time and within budget. Coordinate with other departments to ensure seamless integration of IT solutions. Vendor Management: Negotiate and manage contracts with IT vendors and service providers. Monitor vendor performance to ensure service level agreements are met. Budgeting and Cost Control: Identify opportunities for cost savings and efficiency improvements. Compliance and Risk Management: Ensure compliance with relevant IT regulations and standards. Develop and implement IT policies and procedures to mitigate risks. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in IT management and leadership roles. Strong understanding of IT infrastructure, systems, and applications. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Relevant certifications (e.g., PMP, ITIL) are a plus. Preferred Skills: Experience with cloud computing and virtualization technologies. Minimum 8 years of experience in Information Technology. 3-5 years of experience in a management role. Knowledge of cybersecurity best practices. Strong problem-solving and decision-making abilities. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Summary: Reporting to the Director HR, India and provide inputs and take accountability to manage the HR functions (HR Operations, Compensation, Learning and Development, Talent Management, Employer Branding); conceptualizing and implementing programs. Key Responsibilities: Work with your business groups to create the required people plan, aligning with global goals and tailoring for regional needs. You will assess the needs of your business group through sound practices rooted in data, business acumen and your mastery in HR craft. You will identify and build the right solutions for your business groups, get the required buy in from the stakeholders, and execute them to completion, measuring success via metrics. Partner with People Managers through core HR programs (performance management, compensation planning etc.), providing insightful analytics and recommending actions to leaders, and partnering with other HR areas to initiate and develop HR solutions. Interpret and implement HR policies, procedures, and compliance requirements, ensuring adherence to regulations and industry standards. Identify training needs, develop training programs, and facilitate workshops or seminars to enhance employee skills, knowledge, and performance. Engagement through initiatives such as surveys, feedback mechanisms, recognition programs, and employee wellness initiatives. Act as a trusted advisor to business leaders, providing guidance on HR-related matters and proactively identifying opportunities to improve organizational effectiveness. Partner with HR teams across GHX to deliver seamless HR services, including payroll, benefits administration, and HRIS management. Keeps a tab on the pulse of the people by leveraging various sources (Health Check, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement, and the people experience. Qualifications: Degree in Human Resources Management. 5- 8 years of HRBP experience with progressively challenging responsibilities in Customer Experience Business Partner roles inclusive of high-growth companies; with a proven track record of successfully driving people plans that demonstrably improved business performance (e.g., increased productivity, reduced costs, enhanced employee engagement). Demonstrated ability to thrive in a fast-paced, global, and matrixed environment, effectively managing competing priorities and delivering impactful outcomes at the speed of the business. Strong stakeholder management skills with a proven ability to influence, build trust, and foster collaboration at all levels of an organization. Experience working with global/international teams GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Summary: Provide professional expertise and advise IT and senior leadership in matters relating to technology-related compliance with all applicable laws, regulations, industry standards and corporate compliance requirements. Assess changes in the regulatory, business and technology environment and recommend and implement or guide appropriate changes to IT policies, controls, and processes to address security and technology issues. Manage and coordinate IT audit activities by working with IT leaders, team members, external auditors, regulators, and other organizations that review and assess IT processes and controls. Lead and execute cybersecurity risk management activities include internal compliance and risk management activities as well as third-party vendor security oversight and response to customer security inquiries. Responsibilities: Provide professional expertise and advise leadership in complying with all applicable laws, regulations, and accreditations, including Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standard (PCI-DSS), FedRAMP, HITRUST, ISO 27001, and EU General Data Protection Regulation (GDPR). Facilitate, oversee, and provide point of contact for all IT audits, assessments, and other reviews of processes and technology. Work with teams to coordinate schedules for activity. Work with IT teams to deliver requested evidence, documentation, conduct interviews, walk through processes, test controls, and negotiate issues. Manage and monitor development and execution of action plans by reviewing and evaluating reports for trends, working with leadership to prioritize findings, and track progress toward agreed upon timeframes. Ensure issues are appropriately documented, relevant, and understood. Perform IT risk and controls assurance assessments of internal and third-party technology-related processes and solutions, working with IT leaders, security architects, Procurement, and other subject matter experts. Perform recurring assessments of information security and technology functions to measure maturity against industry standard baselines, identifying improvement areas, registering risks, and assisting with action plans to move processes to a higher level of maturity. Develop and maintain operational metrics to ensure information security and technology risk and the performance of the IT risk and compliance program is measured sufficiently to enable success. Mentor and coach team members through risk assessments, including scoping of an assessment, resolving conflict, and prioritization of issues. Perform peer review of work product and deliverables. Continuously look to optimize processes, technology and capabilities through tactical and strategic development. Other duties as assigned. Knowledge and Skills: Strong analytical skills; Demonstration of ability to solve problems using best practices and systematic approach Relationship builder; able to create and maintain a trusted network on all levels; Good communication, influencing and negotiating skills; Written and oral communication skills including the ability to communicate complex technical issues to non-technical staff; Project management and organizational skills; Tactful and diplomatic when engaging with all levels of management always maintaining a professional demeanor. Required Experience: 5-8 years direct experience with information security, IT controls assurance and IT audit facilitation Working knowledge of industry standards such as NIST Cybersecurity Framework, FedRAMP, NIST SP 800-53, ISO 27001, Sarbanes-Oxley, SOC1, SOC2, HIPAA, HITRUST and other similar frameworks. Preferred Experience: Experience in cloud-based environments for production applications, including Amazon Web Services, Microsoft Azure, GCP or other large-scale cloud deployment. Understanding of attack vectors and methodologies. Ability to weigh business risks and enforce appropriate information security measures. CISSP, CISM, CISA, CCSA or equivalent certification preferred. Proficient in the use of Microsoft Office (Excel and PowerPoint), Power BI and Power Automate. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Summary Responsible for providing technical support, troubleshooting, and maintenance for software applications. This role ensures that applications run smoothly, efficiently, and securely while addressing user issues, resolving technical problems, and collaborating with cross-functional teams, including IT, development, and business stakeholders, to enhance user experience and drive continuous improvements. Provides administrative support for both production and integration environments. Work on-call rotation that requires after-hours scheduled and unplanned work, including weekends and holiday support. Essential Duties And Responsibilities Work on Customer issues in the assigned SalesForce queue by troubleshooting application issues and closing the loop with all parties involved. Support new customer implementations and the transitions from lower environments to production support. Respond to technical application questions and issues raised by customers in support of our Operating Level agreements. Handle escalations. Participates in maintenance, performance testing, operations acceptance testing (OAT), and/or release activities as required. Administer assigned JIRA ticket queues and follow up with appropriate parties. Communicate pertinent information regularly, clearly, and effectively to team members, management, and customers according to Support service level standards. Administration of monitoring tools (ProActiveNet, AlertSite, Datadog, Cloud Watch, PRTG, PagerDuty, Graylog, Kibana, custom scripts). Provide feedback to product and development teams to improve the usability and functionality of GHX applications. Manage projects/upgrades/implementations and work independently. Adopt and participate in Knowledge-Centered Support (KCS) by creating and modifying articles in SalesForce. The articles should be sufficient to resolve cases and major service disruptions. Other duties as assigned. Qualifications 5+ years of Application Support or related experience. Must work independently, learn quickly, and function effectively with team members in a high-pressure and dynamic environment. Diagnose, troubleshoot, and resolve technical and functional issues users report. Escalate unresolved issues to the appropriate teams while maintaining ownership until resolution. Assist in routine maintenance, system upgrades, and patch management. Serve as a key point of contact for end-user support, guiding application functionality and best practices. Participate in testing and validation of software updates and new releases. Must demonstrate effective listening and verbal and written communication skills. Customer-focused attitude. Familiarity with Amazon Web Services (AWS) or cloud-based architecture. Ability to understand and work with complex enterprise application environments. Strong attention to detail and ability to follow established procedures. Familiarity with Oracle/SQL Server and RDBMS concepts (desired) Technical Skills (must have a subset of the following): Windows OS proficiency (required) AWS – Amazon Web Services (preferred) Knowledge of SQL databases, scripting, APIs, and system integrations. JSON and API experience (preferred) IIS Application Server Administration experience (preferred) HTTPS, AS2, SFTP protocols (preferred) SSL certs Education / Certification(s) Bachelor's degree in computer science, Information Technology, or a related field. Proven experience in application support, technical support, or IT service management. Strong troubleshooting and problem-solving skills with a customer-centric approach. Knowledge of SQL databases, scripting, APIs, and system integrations. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Position Overview The Senior Process Automation Program Manager is responsible for driving the global process automation strategy from idea intake through delivery. This includes owning the full automation intake process, prioritizing Jira development work with the Intelligent Process Automation (IPA), AI, and Product teams, tracking business value from initiatives, and ensuring all automation projects are implemented effectively. This role requires strong hands-on skills in program management, business case development, Jira backlog grooming and prioritization, and stakeholder coordination across business, technology, and finance teams. Core Responsibilities Automation Roadmap Execution: Manage the end-to-end lifecycle of process automation initiatives, including intake, prioritization, design, build, testing, and post-launch tracking. Jira Story Prioritization: Actively manage the IPA & AI development backlog, work directly with the IPA, AI, and Product teams to prioritize Jira stories based on business value, technical feasibility, and resource availability. Cross-Functional Collaboration: Work daily with Product Managers, Business Process Owners, IPA Developers, Finance, and Data Science teams to ensure alignment on goals, requirements, and timelines. Business Case Development: Lead the creation of automation business cases, including ROI calculations, savings/efficiency validation, and value tracking after implementation. Governance: Own and facilitate the Automation Steering Committee meetings, ensuring clear reporting of project statuses, risks, impediments, and next steps. Metrics and Reporting: Track and publish key automation metrics (savings achieved, cycle time improvements, defect reductions) via Workboard, Kibana, and Confluence. Citizen Developer Program Support: Promote, manage, and track the Citizen Developer program to foster additional desktop automation solutions. Process Standards: Ensure all automation projects follow established frameworks (Agile, DevOps, TQM, KCS) and are fully documented in Confluence. Vendor Coordination: Engage with external technology partners (such as UiPath) as needed to support automation efforts. Required Skills And Experience Bachelor’s degree required; MBA or Engineering Degree preferred. 10+ years of combined experience in Product Management, Program Management, or Automation Program Leadership. Hands-on experience managing Jira backlogs, writing and grooming user stories, and driving prioritization with technical and business teams. Strong financial acumen: proven ability to develop and validate business cases. Strong project management skills; able to run meetings, drive decisions, and track commitments across cross-functional teams. Experience working in Agile environments and applying Agile practices. Excellent communication skills for reporting to leadership and working across business and technology teams. Strong skills in Confluence, Jira, and reporting tools like Workboard, Kibana, or similar. Preferred Qualifications Certifications in PMI, Agile, RPA, or Six Sigma. Experience in SaaS, Healthcare, or Supply Chain industries. Familiarity with Automation tools and Citizen Developer programs. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Description General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

General Summary CSA II is an experienced primary contact handling more complex customer issue. Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find timely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via, email, and the GHX Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries. Provides assistance and mentorship to CSA I as needed. Works cooperatively with other team members, including mentoring tenured teammates, and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution. Utilizes the Customer Relationship Management System ‘Salesforce’ to proficiently record and research customer information and to record all the customer's questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture. Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content. Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is. Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams. 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs. Healthcare, procurement and supply chain knowledge are good to have. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Role Summary: Responsible for various day-to-day operations management tasks including training and coordination of team members responsible for customer data cleansing engagements, primarily supporting data quality initiatives to drive accuracy, consistency, and completeness of enriched data through management and maintenance of catalog information as well as supervise and oversee daily production of the clinical data specialist sub-team. This position will be based at GHX India and report to the Manager – Product Ops. Required Skills Proficiency in Microsoft Office applications, with advanced knowledge of Excel Strong analytical and problem-solving skills Strong customer service & communication skills Project management skills a plus Ability to work autonomously. Strong attention to detail and bias for action Clear and effective verbal and written communication Create outlines of new projects, SOPs, and process documentation Strong accountability and integrity to do the job well and within assigned timelines. Ability to train new hires and support them thru the learning curve and early performance. Experienced in handling a team of specialists, monitor their delivery and mentor employees to grow in the organization. Ability to identify and solve internal and customer problems and increase customer efficiency and product value. Ability to analyze data, create reports, and generate insights, provide action plan to save effort and time via scalable/short term improvement or automation. Roles & Responsibilities Oversees data quality of all transactional data elements and performs ad hoc queries on multiple large data sets to identify data issues and initiate corrective action. Collaborate with local and US-based stakeholders to increase understanding of the product & process. Monitor the predetermined quality metrics implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Analyze data, create performance reports, and generate insights for performance improvement. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to team members for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor direct reports for career development and leadership skills. Improve self and team work ethic through continuous coaching and education. Critically think to resolve technical problems and work cross-functionally when needed. Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. Education and Experience: College or University degree or equivalent work experience in Information Systems or a healthcare-related discipline Minimum 4+ years of experience in operations management, leading a team of 10+ FTEs with a good background in Data Quality Assurance in healthcare of medical domain GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

As a critical member of the Intelligent Process Automation (IPA) team, the Business Analyst serves as the liaison between Process Owners and IPA Engineering team to analyze, build and deploy Automated solutions. Working Closely with the IPA Platform Owner, this role is primarily responsible for the Functional & Technical analysis of AS-IS business processes, the breakdown of processes into technical requirements/stories and the ongoing collaboration between business and engineering thru production delivery. Key Responsibilities: Conduct process walkthrough and data capture sessions with identified process owners to gain an understanding of each opportunity for process automation. Perform As-Is process analysis of targeted workflows across a diverse set of enterprise and proprietary applications. Review analysis with Platform Owner and Technical Leads for feasibility and technical dependencies Provide recommendations for process improvements as part of automation, or as re-requisite to automation. Create reports for each analyzed process indicating qualification, automation design, level of effort and execution plan. Create technical stories in requirements tracking using Kanban Board work with Sr./Lead developers on prioritization and execution. Prepare and execute Pre-Product/User Acceptance Testing (UAT)/ HyperCare activities prior to production adoption. Come up with Proper Dashboard on Process in production to define a Outcomes. Provide communication and knowledge transfer to Support and Operations resources when new automations go live. Serve as an evangelist of Process Automation throughout the GHX Enterprise Use data and process to drive decisions. Stay up to date on Process Automation trends and vendors. Key Skills/Competencies: Ability to work independently and think critically while executing primary responsibilities. Professional experience interacting with commercial web-based applications in a support, analyst, QA or developer role. Deep understanding of UiPath (Preferred) or other Process Automation/Robotic Process Automation solutions Uses a diverse toolset to capture process details efficiently and effectively during collaboration sessions with Process Owners and associated team members. Be an expert in professional communications to a variety of levels within the organizations ranging from C-Level stakeholders to contact center staff. Experience working on a high-performance team: Agile and SCRUM are a plus Good communication and collaboration skills Thinks strategically, displays a high degree of emotional maturity, and demonstrates a positive outlook Excellent written and verbal communication skills Good to excellent documentation and presentation skills. Required Education, Certifications, Experience: Bachelor’s Degree in Computer Science or Engineering (preferred) or relevant experience with toolset in similar enterprises. 5+ years’ experience working in a software development group as a Business Analyst (Preferred), Systems Analyst, Product Owner or Development Manager. Minimum 3 years’ experience with Robotic Process Automation (RPA) solutions (UIPath preferred) Experience with OCR, Intelligent Document Processing (IDP), or AI/ML supervised learning model. Programming experience with Python, Java, .NET Understanding of cloud computing concepts Expert experience with MS Office/Office365/Google Document applications Experience with process/workflow visualization tools (Visio, Lucid Chart, etc.) Ability to learn. Ability to think critically. Key Differentiators Multitasking: Ability to work on multiple projects or ideas at the same time with the same level of rigor and focus tied to each. Communications: Demonstrated ability to convey ideas in written, verbal and mixed media. Organization of communications to quickly answer emergent project questions. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Role Summary- The Manager, Software Development, Data Acquisition is responsible for the day-to-day management of a technical development team. Working closely with executive director and VP , Product and other Development teams, this role executes the company's technical, architectural, and commercial product initiatives. Required Skills- Experience with building and managing applications in Java/JEE. Experience in Microservice architecture and building and maintaining production support within the AWS ecosystem. Large-scale production experience with containerization and preferably container orchestration Working with globally distributed development teams and attain the sustainable results. Experience leading teams who produce high quality deliverables. Experience working with an international development team (e.g., internal remote offices or outsourcing partners) Possesses a broad understanding of Agile/LEAN principles and the ability to apply the AGILE methodology. Ability to understand technical architecture and implementation at code level. Thorough understanding of Agile development methodologies. Ability to handle multiple concurrent projects. Effectively communicate across organizational levels and with a variety of stakeholders, including the ability to communicate technical concepts to technical and non-technical audiences. Ability to think strategically and to make difficult decisions and to drive decisions into actuality. Ability to understand and effectively explain up and downstream product, team, and organizational impacts. Ability to constructively challenge the status quo and to iterate and improve across multiple business domains. Ability to adapt to changing conditions and lead others through change Leadership and mentoring skills including the ability to lead by example, promoting a common purpose and serving as a catalyst for success Demonstrate emotional maturity and a positive outlook. Demonstrated analytical, organizational, prioritization, and time management skills Ability and willingness to travel to remote offices and partners, including international travel up to 4 weeks per year Roles & Responsibilities- Work along with the Development, Product, and Architecture teams. Plan and execute the timely release process for deliverables with all stakeholders including necessary communication. Thinks strategically, displays a high degree of emotional maturity, and demonstrates a positive outlook. Displays flexibility in adapting to changing conditions and helps lead others through change. Understands and is able to explain up and downstream impacts across products, teams, and the organization. Recognizes when a broad solution is needed based on trends/root causes and recommends solutions. Build and evolve technical development team, ensuring capability to support roadmap requirements. Establish roadmaps and resourcing needs. Establish development best practices and procedures; identify and resolve problem areas. Socialize and educate the organization on new frameworks, processes, and solutions. Oversee the development and implementation of innovative and creative solutions. Establish and maintain strong relationships with domains internal and external user base Meet audit, compliance, and availability standards. Specify and scope product features and define acceptance criteria. Assess risks and dependencies and identify mitigation strategies. Participate in department - wide special projects, including coordination activities to resolve broad issues or challenges. Employ Agile development methodologies for software development activities. Manage and coordinate technical dependencies with other teams. Coordinate incident response for the team, including coverage and technical response to issue. Hire, train, guide, and coach team members. Other duties as assigned. Education And Experience- E / B.Tech / B.S in Computer Science or related degree, or a combination of education and related experience. 3+ years of prior software development management experience10+ years of prior software development experience 10+ years of prior software development experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

General Summary : This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic Job Description Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to Analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. Travel may be required (up to 10%) Required Skills/Competencies Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc. Bottom Quartile Management, Employee Satisfaction. Ability to work with little direction or guidance Create outlines of projects and process documentation of GHX Support procedures Determined, detail-oriented, and proactive individual Strong accountability and integrity Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool (Zendesk) Webinar and other live training experience Ability to identify and solve internal and customer problems and increase customer efficiency and product value Proven ability to identify and solve problems and increase efficiency and product value Ability to locate areas of cost-saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives Required Education, Certifications, And Experience Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries. Overall 4+ years of professional experience. Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity. Strong organizational and project management skills 2+ years of experience in areas such as project management, customer success, training, and/or customer service. Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint Strong organizational skills and demonstrated project management abilities. Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred Product knowledge of GHX products or relatable supply chain experience preferred GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

General Summary The Operations Business Analyst partners with GHX Customers, Customer Support Representatives, Problem Managers, Product and Development teams, and other internal stakeholders to gain a thorough understanding of the issues faced by GHX customers who engage Support for assistance. This role requires gathering product feedback, prioritizing work and ensuring alignment. The successful candidate will perform detailed analysis of support case data, transaction failures, and C-sat results to identify continuous improvement efforts within GHX support processes, product defect/enhancement, customer education/training, Customer implementation/integration and Customer Self-Serve options. Job Description Principal Duties and Responsibilities: Works independently to continually manage and evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions, policies, and procedures within Customer Operations using complex tools, programs, and tasks Leads ongoing reviews of Customer Operations business processes and develops optimization strategies Stays up-to-date on the latest process and IT advancements to automate and modernize Customer Operations processes Strives to understand the needs and use cases of our customers Escalates issues to Problem Management and/or aide in technical resolutions as appropriate Provides follow up with required individuals to ensure successful problem ownership Develops customer support processes to assist and improve the customer experience as we grow as a company Provides support analytics and customer experience data to assist application design improvement and product implementations Utilizes Support case data to drive training and education development Supports business cases to assess the relative benefits of product enhancement Identifies trends that highlight necessary changes in implementation/integration processes Serves as the internal representation for voice of the customer on new or already existing products Functions as the solution catalyst to drive customer satisfaction and product improvements Takes initiative to get work done and helps team by providing direction and support as needed Acts as a liaison between customer support and business groups such as Product Management and Development by persuasive, clear, and concise communication of product use cases that define customer stress points, translating user needs into clear, well-defined user stories Utilizes Support Knowledge Base (KCS) to drive issue prioritization and push left opportunities, and takes ownership of the necessary analysis and actions to drive these activities as the Knowledge Domain Expert (KDE) Facilitates open dialogues and builds and maintains relationships across the organizations, with teams and individuals, balancing individual interest while being fair to others across business units and functions Acts as escalation point for technical and transactional issues that occur within Customer Support, including issues emanating from third party vendors Effectively communicates actionable insights and recommendations to leadership for areas of improvement Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks that facilitate high productivity and effective solutions Required Qualifications: B.S. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience 5+ years in a technical customer-facing support role within an agile environment or 2+ years of experience in a Business Analyst role Experience with CRM tools such as Salesforce Strong analytical ability to review historical data and identify trends and outliers as areas of focus Excellent knowledge analysis and productivity tools, including but not limited to Microsoft Excel, Word, PowerPoint, and data analysis tools related to ANSI X12 EDI transactions Experience with analytics tools like Tableau and Google Analytics preferred Experience with RPA tools like UiPath preferred A technical mindset with great attention to detail High quality organizational and leadership skills Ability to work well with others and resolve any conflicts that may arise between different viewpoints Ability to communicate effectively and collaboratively with Product Managers, Developers, and Executive Leadership in pursuit of achieving customer satisfaction goals. Sound project management skills, with well-developed organizational skills Excellent verbal and written communication skills Strong team player Skilled in leading meetings, setting agendas, driving decisions, and negotiating GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Description: What you will be doing: As a Research Analyst, you will be responsible for obtaining, reviewing, and collating information from a variety of credible sources to create or update unbiased medical device content for our online research application. Doctors, nurses, and health system executives rely on our team’s research to make informed product selection and utilization decisions that improve patient outcomes and reduce costs. The successful candidate will be a naturally curious, self-starter with a diligent attention to detail and a passion for learning and understanding medical device technology. Responsibilities include: Perform secondary research by navigating to and extracting relevant data from FDA databases, manufacturer websites, clinical trial databases, and other credible sources Collect, structure, and maintain product-specific data from various sources into appropriate fields on the Lumere research application Understand the function and intended use of different medical devices to identify technical and clinically relevant product attributes as well as group similar devices together Apply critical thinking, creativity, and resourcefulness to make decisions pertaining to data discovery, acquisition, and classification Qualifications: College Graduate or higher degree in biomedical engineering, medical sciences/technology, nursing, or a related field required Experience performing secondary research using web-based resources required Experience working with medical devices, understanding of FDA regulatory pathways, and/or working in healthcare settings is strongly preferred Strong attention to detail, comprehension skills, and problem-solving ability Excellent English verbal and written communication skills Ability to multi-task and work both independently and systematically GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Job Description: Role Summary: Support day-to-day activities for customer data cleansing engagements, primarily supporting data quality initiatives to drive accuracy, consistency, and completeness of enriched data as it relates to medical-surgical devices and supplies. Responsibilities Sources and enriches transactional data elements based on defined standards relative to Medical Surgical devices and supplies to ensure data quality for the GHX customer base Ensure timely delivery of accurate data. Works closely with Product Operations Manager to provide timely feedback for requirements supporting operational needs. Contributes to the development of processes and procedures that support Content Operations goals and objectives. Skills & Abilities: Applicable experience in the healthcare, life sciences, or medical technology industry Strong understanding of medical product functionality and terminology Experience obtaining, reviewing, and collating information from a variety of sources, particularly related to medical devices/medical equipment Must be able to work in a fast-paced, cross-functional environment. Strong attention to detail and proactive problem-solving skills Excellent English comprehension and written communication skills Ability to employ a systematic approach to work tasks. Excellent comprehension and organizational skills High degree of proficiency in MS Excel required. Project management skills a plus Supply Chain knowledge preferred. Basic SQL experience preferred. Basic understanding of the UNSPSC preferred. Understanding of distributor/manufacturer relationships preferred Education And Experience- Bachelor's degree or equivalent work experience in Information Systems or a healthcare-related discipline (e.g., biotechnology, biomedical engineering, or medical electronics) Minimum 1 years of experience in Data Quality Assurance, Data Management, Healthcare purchasing, clinical role, or other medical background GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

Principal duties and responsibilities: Closely partners with the SW Engineers at the onset of a project to develop product requirements, test specifications, and build test frameworks and cases to rigorously test product functionality. Performs analysis on applications/stories, writes manual and/or automated tests and executes on test suites. Identifies system or architecture limitations from analysis of performance test results. Can use established automation frameworks and automated test suites. Reviews and provides input on the accuracy, clarity, and testability of requirements; asks questions to improve software design. Able to work with cross-functional teams when directed. Builds and maintains good business relationships that help drive ideas and solutions. Applies AGILE concepts and works collaboratively and closely with Software Engineers in an Agile/Scrum environment. Identifies, implements, and applies best practices. Mature at implementing Quality Assurance concepts and metrics. Ability to handle multiple projects and possesses a proven track record of high-quality deliverables. Ability to effectively communicate technical concepts to technical staff and work effectively with cross-functional departments with varying degrees of technical experience. Understands and explains up and downstream impacts across products, teams, and the organization. Is able to engage in discussions around changing the status quo; supports the implementation of innovative and creative solutions. Iterates and improves across multiple business domains. Displays flexibility in adapting to changing conditions and helps lead others through change. Thinks strategically, displays a high degree of emotional maturity, and demonstrates a positive outlook. Strong team player, makes a valuable contribution to team objectives, displays trust and mutual understanding, accepts constructive feedback, and handles confrontation constructively. Required Qualifications: Graduate / Post graduate degree preferred. Any QA certification like ISTQB will be an added advantage Required Skills: Develop automation scripts in Java, JavaScript programming languages. Utilize tools such as Selenium, Bamboo, and Git for CI/CD testing and version control. Use Jira for maintaining test scenarios / cases, defect tracking, issue management, collaboration Knowledge on any database technologies like MySQL, SQL, MongoDB 2-4 years of experience in QA Engineering 2 years working experience with Automation frameworks. 1 year working experience with Bamboo. 1 year working experience with software CI/CD testing and version control. Ability to write basic SQL queries Basic Knowledge on cloud technologies like AWS Strong problem-solving skills and attention to detail. Effective communication and collaboration skills. Prior working experience in an Agile/Scrum environment. Must be able to work independently and as part of a team on multiple overlapping projects. Proven track record of successfully delivering large projects. Demonstrated ability to understand implemented automated frameworks and tests. Mature understanding of Software Development Life Cycle methodologies. Desired Skills: Familiarity with Kubernetes, Docker, or other containerization technologies. Exposure to performance testing and monitoring tools like JMeter. Knowledge of API testing using tools like Postman, RestAssured. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

About the Role: We are looking for a motivated fresher with an educational background in Biotechnology or Technical Engineering who is eager to join a product-based organization . The ideal candidate should have a basic understanding of secondary research , proficiency in MS Excel , and decent communication skills . Key Requirements: Fresher with a degree in Biotechnology, Bio-technical Engineering, or related field Basic knowledge of secondary research Good skills in MS Excel Decent written and verbal communication skills Eagerness to learn and grow in a product-driven environment Training Period: 6 months Post-Training: Opportunity for full-time role based on performance GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.