Operations Business Analyst

Proven experience as a Business Analyst or Operations Analyst, preferably in a similar industry or domain

Strong analytical and problem-solving skills with the ability to analyze complex data sets and derive actionable insights

Proficiency in data analysis tools and techniques, such as Excel, SQL, and data visualization tools (e.g., Tableau, Power BI)

Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams

Detail-oriented with strong organizational and time management skills

Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus

Process Improvement: Identify opportunities to streamline and improve operational processes to increase efficiency, reduce costs, and enhance overall performance

Requirements Gathering: Collaborate with stakeholders to understand business needs and requirements for process improvements and system enhancements

System Analysis: Assess existing systems and tools to identify gaps and areas for improvement, and work with IT teams to implement solutions

Reporting: Develop and generate reports and dashboards to track and monitor operational performance and provide management insights

Cross-functional collaboration: Work closely with teams across departments, including operations, finance, IT, and marketing, to implement process improvements and drive business initiatives

Change Management: Support the implementation of process changes by providing training, support, and guidance to end-users

Risk Management: Identify and mitigate operational risks by implementing controls and monitoring processes

Continuous Improvement: Proactively seek opportunities for continuous improvement in operational processes and systems

Project Management: Assist in the planning, execution, and management of projects related to operational improvements and system enhancements