Operation Manager

Job Description – Operations Manager Company: Classy Cut Location: Zest Business Spaces, Near RBL Bank, MG Road, Ghatkopar East, Mumbai, Maharashtra 400077, India. Employment Type: Full-time About Classy Cut Classy Cut is a boutique diamond jewellery brand specializing in bespoke, custom-made designs in lab-grown and natural diamonds set in 14K/18K gold. With a focus on precision, trust, and craftsmanship, we bring our clients’ visions to life through meticulous design processes and expert execution.   Role Overview The Operations Manager  at Classy Cut will be responsible for managing the entire jewellery production cycle — from the moment a customer shares their design, to the delivery of the finished product. This role requires someone with deep knowledge of diamonds and jewellery-making processes, who can work closely with karigars, CAD designers, and suppliers. The candidate will ensure that customer requirements are documented accurately, production sheets are prepared correctly, diamonds and materials are handled securely, and that all queries from karigars are resolved on time. They will also oversee quality control, delivery timelines, and maintain transparent records at every step.   Key Responsibilities 1.   Design & Customer Requirement Management o  Receive design requests and CADs from customers and ensure accurate recording of all details (diamond specifications, gold type, size, budget, timelines). o  Maintain an updated database of customer requirements and approved designs. 2.   Production Flow Oversight o  Maintain accurate production sheets for karigars (artisans) with all required design, diamond, and material details. o  Ensure smooth coordination with karigars from design approval to final product completion. 3.   Diamond & Material Handling o  Manage the flow of diamonds and gold to karigars, ensuring trust, accountability, and security. o  Track material usage and maintain transparent records of inventory movement. 4.   Problem Solving & Query Management o  Act as the primary point of contact for karigars, addressing their queries (technical, diamond placement, finishing details, etc.) promptly. o  Proactively resolve any bottlenecks in production to ensure timelines are met. 5.   Quality Control & Delivery o  Inspect finished products for quality, accuracy, and adherence to customer requirements. o  Coordinate with logistics/delivery teams to ensure timely and secure customer delivery. 6.   Documentation & Reporting o  Maintain proper documentation of production, diamonds issued, karigar queries, and timelines. 7.   Accounts & Coordination o  Work closely with the accounts team to ensure accurate record-keeping of payments, advances, and settlements with karigars and vendors; maintain proper documentation of labour charges, diamond issuance, and production costs. 8.   Automation and CRM o  Manage CRM and automation tools to optimize customer engagement and operational efficiency.   SKILLS ·      Strong organizational and project management skills ·      Excellent problem-solving & communication skills (to bridge gap between customer, designers, and karigars) ·      Trustworthy with handling real diamonds and high-value materials ·      Attention to detail & process-driven mindset ·      Integrity, accountability, patience, ability to multitask, and passion for jewellery craftsmanship. ·      Flexibility to travel, including overnight stays when required. ·      Willingness to work on weekends or extended hours during peak seasons, events, or heavy order periods. o    EXPERIENCE Minimum 1–2 years in jewellery operations/production management, with strong knowledge of diamonds and jewellery-making processes. ·       Must have hands-on knowledge of diamonds (grading, types, cuts, and quality) and jewellery-making processes. ·       Prior experience working with karigars, CAD designers, and diamond suppliers is highly preferred.   KNOWLEDGE Industry Knowledge: Must understand diamond quality, cuts, settings, karigar workflows, and jewellery design production cycles. ·       Proficiency in MS Excel and other basic software tools for reporting, data handling, and coordination. ·       Familiarity with Rapaport pricing platform for diamond price referencing and analysis.   EDUCATION     · 12th pass or  Bachelor’s degree or diploma in Jewellery Design, Gemology, Business      Management, or Operations Management.   · Additional certification in Diamond Grading (GIA/IGI) or Jewellery Manufacturing will be an added advantage. Additional Requirements·       A strong professional reference is mandatory, to ensure credibility and trustworthiness, given the sensitive nature of data and brand responsibilities at Classy Cut.   Why Join Classy Cut? Work with a luxury, customer-focused brand specializing in bespoke diamond jewellery. Be a key pillar in maintaining trust, transparency, and precision in the production process. Opportunity to grow with a fast-expanding boutique brand. WORK LIST SUPPORT AND CREATE AUTOMATE MODELS LOGISTICS & TRAVEL RESPONSIBILITES DAILY FOLLOW UPS & GET WORK DONE CO ORDINATE & SUPPORT ALL DEPARTMENTS GET ALL REPORTS PREPARED ON TIME ANALYISE AND GIVE INPUTS ON ALL REPORTS SCHDULE AND ARRANGE MEETINGS FOR VZ TIMELY REMINDERS TO ALL WORK & FOLLOWUPS BUILD SMOOTH WORK ALLOCATION PLANS  FOLLOW UP  7 TOUCH POINTS WAY SEND DESIGNS/QUOTATIONS BOOK APPOINMENTS GET ALL DETAILS OF PRODUCTS FROM SUPPLIERS IMG,MEASURMENTS,QUALITY,PRICE ETC DAILY MEMO IN/OUT BOOK MAINTAIN Oversee and manage automation tools and CRM systems to streamline customer interactions, ensure accurate data management, track customer journeys, and drive efficiency in sales and marketing processes