Operation Manager

Black Bunny

0 years

3 - 4 Lacs

vadodara

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

compliance management optimization planning resolve service drive upselling checks inventory

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for end-to-end operations of the game zone, ensuring smooth daily functioning, safety compliance, team management, revenue optimization, and an exceptional guest experience.

Key Responsibilities

Oversee daily operations of arcade games, bowling, trampoline, inflatable park, rope course, shooting & dining areas
Ensure maximum uptime of all games by coordinating with technicians and vendors
Manage shift planning, attendance, grooming, and performance of operations staff, GREs, technicians & supervisors
Monitor customer experience, resolve escalations, and ensure service standards are consistently met
Drive revenue through upselling, card recharge targets, party bookings & offers execution
Ensure safety SOPs, machine checks, crowd control, and compliance with local regulations
Coordinate events, birthday parties, corporate bookings & peak-hour operations
Track daily sales, footfall, consumables, and prepare operational MIS reports
Control operational costs, inventory, wastage, and vendor payments
Train staff on SOPs, guest handling, safety protocols & emergency response

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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