Operation Manager

Job Summary The Relationship Manager will be responsible exclusively for managing customer relationships on the eChallan.app platform. The role involves end-to-end customer communication, regular follow-ups, issue resolution, service-related projections, payment follow-ups, preparation of pro forma and tax invoices, and supporting business generation based on projected service requirements. The objective is to ensure customer satisfaction while maintaining continuity throughout the service lifecycle. About eChallan.appeChallan.app is a digital platform designed to simplify customer engagement for vehicle and transport-related services. The platform is built on transparency, structured communication, and efficient relationship management to deliver a reliable and seamless customer experience. Key ResponsibilitiesCustomer Relationship ManagementServe as the primary point of contact for assigned customers. Maintain continuous communication to understand customer needs and service expectations. Provide accurate and timely updates on service progress and milestones. Handle customer queries, concerns, and escalations in a professional and solution-oriented manner. Develop and sustain long-term customer relationships based on trust, reliability, and accountability. Communication, Projections & Follow-upsConduct regular follow-ups with customers until completion and closure of services. Prepare service projections in coordination with customers based on anticipated requirements. Share projections for upcoming services and align them with customer expectations. Follow up with customers on pending payments as per agreed timelines. Prepare and share pro forma invoices and final invoices with customers. Ensure all customer interactions and financial communications are accurately recorded in the system. Customer Experience ManagementEnsure a consistent, smooth, and positive customer experience across all communication channels. Collect customer feedback and share actionable insights with internal teams to improve service quality. Identify potential customer concerns in advance and take proactive steps to prevent escalation.