Job Description
EXP- 8+ years
§ Expertise in Global WAN network design and implementation at large scale
§ Expertise in LAN/WLAN network design and implementation at large scale
§ Expertise in planning and designing WAN/LAN/Wi-Fi transformation and migration methods.
§ Design, Solution, Build and Deployment Experience on below advanced technologies:
1. VPN technologies - MPLS VPN etc.
2. Routing protocols - BGP, OSPF, EIGRP, ISIS etc.
3. MPLS & Multicast technologies
4. Route-map, prefix-list, community, policy-based routing
5. Expertise in preparing high quality HLD and LLD design documents.
6. LAN Technologies: VLAN
7. Wi-Fi: Predictive survey, AP design, proficiency in RF
§ Identifying cross functional dependencies
§ Experience in sequencing the activities, scheduling the tasks, and preparing project plan.
§ Experience in planning and conducting vigorous WAN/LAN/WIFI network tests and generating a detailed test report.
Technical Expertise:
§ Strong knowledge and expertise in developing a Global WAN/LAN/Wi-Fi solution.
§ Strong knowledge and expertise in developing WAN/LAN/Wi-Fi solution.
§ Design and implementation of NNI solution in multi-service providers environment.
§ Expertise in implementing and troubleshooting WAN/WAN Optimizers/LAN/Wi-Fi environments.
§ Good knowledge in WAN, MPLS and Internet technologies
§ Preferable to possess advanced/expert level certifications from multiple vendors like Cisco, Juniper
§ Expertise in design and implementation of management and monitoring technologies like SNMP, NTP, Logging, TACACS, SSH, Telnet
§ Expertise in design and implementation of complex routing involving BGP, MPLS VPNs, route-map, prefix-list and QoS
General:
§ Acquire knowledge and detailed understanding on customer’s network architecture.
§ Validate Scope of Work and Due Diligence of Data and identify gaps
§ Gather required and detailed information and develop SMTD/MOPS/SOP with complete understanding of customer network architecture.
§ Responsible for giving reverse knowledge transfer to L3/L2 Engineers and getting sign-off from customer and internal stakeholders.
§ Changes management in customer end Network devices for remote management of devices and on boarding of Monitoring tool
§ Develop and maintain architecture diagrams and documents.
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Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)* Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower* Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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Team Management
- Resourcing* Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management* Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management* Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement* Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations͏
